Chronological NHS and health record
This route is one dated sequence. It begins with the retained NHS note sequence in 2008 and includes direct GP, mental-health, hospital, adaptations, mobility and related institutional records. Cards show the readable document or message content; when a handwritten source cannot be safely transcribed in full, the scan is linked rather than reconstructed.
Records in date order
12 December 2008Oldbury Health Centre clinical notes — first retained 2008 entry
- Organisation
- Oldbury Health Centre / NHS clinical-note record
- Document
- Oldbury Health Centre clinical notes — first retained 2008 entry
The retained clinical-note and physiotherapy bundle contains a dated entry for 12 December 2008: “Influenza Vaccine 1”. This establishes the beginning of the retained NHS note sequence used on this route. The full scanned note bundle is linked here; this card does not treat routine entries as evidence of the later ASB or adaptations threads.
10 January 2010Sandwell Crisis/Home Treatment Team — Care / Recovery Plan
- Organisation
- Sandwell Mental Health and Social Care NHS Foundation Trust
- Document
- Sandwell Crisis/Home Treatment Team — Care / Recovery Plan
Handwritten NHS Care / Recovery Plan. “Home Treatment” is circled. The legible plan fields record further assessment, medication review, activity work and an instruction to inform Judy of the admission. Some handwriting is not readable enough for a fuller transcription, so the scanned source is linked rather than reconstructed.
17 February 2010Sandwell Crisis/Home Treatment Team — Notification of Discharge
- Organisation
- Sandwell Mental Health and Social Care NHS Foundation Trust
- Document
- Sandwell Crisis/Home Treatment Team — Notification of Discharge
Notification of discharge after Crisis/Home Treatment. The source gives a discharge date of 15 February 2010, says aftercare will be discussed within 4–8 weeks, states an outpatient appointment at Hallam Street Hospital, and names Judy Schmid as Community Worker / Care Co-ordinator.
15 March 2010Sandwell and West Birmingham Hospitals NHS — complaint response and report
- Organisation
- Sandwell and West Birmingham Hospitals NHS Trust
- Document
- Sandwell and West Birmingham Hospitals NHS — complaint response and report
The retained five-page complaint response includes an investigation report signed 12 March 2010. Its recorded discussion refers to psychological, psychiatric and social issues and to suggested psychological and hypnotherapy referrals. It is included as a contemporaneous NHS complaint/clinical-context record; the card does not add interpretation beyond the visible document.
14 April 2010Tividale Family Practice — GP complaint response about counselling referral
- Organisation
- Tividale Family Practice / Sandwell Primary Care Trust route
- Document
- Tividale Family Practice — GP complaint response about counselling referral
Dr C F Prime & Dr A Saini Tividale Family Practice Sla New Birmingham Road Tividale, Oldbury . West Midlands | B69 2JQ Tel: 0121 552 1854 14 April 2010 Miss M Brown 46 Mehdi Road Oldbury ~ West Midlands B69 2GE Dear Miss Brown Thank you for your recent complaint letter received at the surgery on 09 April 2010, which has been sent to us via Sandwell Primary Care Trust. In response to your feeling that you had not been referred for counselling after you asked me for a referral. I saw you on the 11 August 2009 without the benefit of Dr Cobb’s letter regarding your last consultation with her. She had written this on 5 August (typed on 9 September) and it arrived after 11 August. During that consultation you told me that Dr Cobb was treating your problem as _ Irritable Bowel Syndrome and that there had been no abnormality found on your barium swallow. During that consultation I made no note with reference to psychiatric or psychological referral and so cannot comment on your statement that you asked me to do so. It is my usual practice to await the letter from a specialist before taking further action. As [ have said I was not in possession of this. There may also be the fact that you informed me of your previous history of ovarian problems and I arranged a scan for you. This could also have sidetracked me during the consultation. When we received Dr Cobb’s letter she stated that whilst you were resistant to a psychological approach to your problem she had asked you to come and see me about it. Under these circumstances it is my usual practice to mark the letter for scanning and await your coming to see me again. You had your pelvic scan on 03.09.09 which showed an ovarian cyst, had a sickness certificate from Dr Saini on 04.09.09 and were admitted to Russells Hall Hospital on 05.09.09. These events all occurred before Dr Cobb’s letter was typed and sent. You subsequently left our list at the end of September. We do not have the benefit of your paper records and so I am unsure of the exact date that we received Dr Cobb’s letter as this is not clear on the scanned documents. In any event there would have been little Opportunity to see you with the benefit of Dr Cobb’s letter and to refer you as you had left the list. I do hope you find this reply satisfactory. However, if you are still unhappy then we can arrange to discuss this further. Yours sincétely UP Dr C F Prime General Practitioner mts pg
26 April 2010NHS Patient and Public Involvement Department — PALS response about door-frame repair
- Organisation
- Sandwell Mental Health and Social Care NHS Foundation Trust
- Document
- NHS Patient and Public Involvement Department — PALS response about door-frame repair
Sandwell Mental Health and Social Care INHS| NHS Foundation Trust Patient and Public Involvement Department Delta House Delta Point Ms M Brown Greets Green Road 46 Mehdy Road West Bromwich Oldbury B70 9PL B69 2GE Tel: 0845 146 1800 Fax: 0121 612 8090 Web: www.smhft.nhs.uk 26 April 2010 — Dear Marie Re: Your Complaint You may recall meeting me when you came to Delta House on 26"" March 2010 and advised me about your concern with regard to the delay in your door frame being repaired. | went to finance and attempted to assist in this matter by getting this fast tracked. | told you | would deal with this matter as a PALS (Patient Advice Liaison Service) concern and asked Judy Schmid, your social worker, to continue to liaise with you about getting this matter resolved. However, | understand that you spoke to Judy Schmid in April and told her you wished to make a complaint with regard to your door being broken down. Should you still wish to make a complaint and are not satisfied with the way this was dealt with as a PALS, then you can telephone me on our free phone number 0800 587 7720 or _ you can use the leaflet attached to write down your complaint and return it to me in the detachable freepost envelope. Yours sincerely Ko \ SE Parry fs Patient and Public Involvement Manager cc: Sue Morrow , _@ Rariok ino Cc tf fata a’ a. Mallist] +” OUUIia <%. Enabling “Recovery Chairman: Bob Piper Chief Executive: Karen Dowman
15 April 2013BCHFT social-work correspondence with Sandwell Housing — Groveland Road
- Organisation
- Black Country Partnership Foundation Trust / Sandwell Housing Services
- Document
- BCHFT social-work correspondence with Sandwell Housing — Groveland Road
- From
- John Poole, Social Worker (BCPFT)
- To
- Elaine Baker, Housing Officer
| understand your point of view Elaine but looking at it from both sides the situation is getting no better. Marie was not home for 2 weeks because she was admitted to hospital due to the stress of this. She has now returned for Carl still shouting at her blaming her for things she hasn’t done. What Marie is talking about was like last week, when someone went to repair her intercom, was Carl harassing the repair man to mend his first. The repairman explained he couldn’t because he had not come to do his, but Marie said Carl argued the case causing a delay in the repair with her standing by her buzzer because the worker had asked her to be able to test it for 20 minutes. The other stuff | mentioned because at our meeting with Marie you said no other resident had endured any problem with Carl, but Marie states since, a few neighbours have told they have issues with him as well. As for knocking on other residents doors to gather information, | have no remit to do this. |am just advocating for Marie feeding back information she gives to me. As | say | believe the only way forward is mediation to resolve this problem. Regards John Poole From: Elaine Baker [mailto:elaine_baker@Sandwellhomes.org.uk] Sent: 16 April 2013 10:00 To: Poole John — Subject: RE: 34 Groveland Road a . an Good morning John, — Please accept my apologies for not getting back to you sooner. As lI explained the last time | saw you, for several weeks all housing officers would be visiting every tenant that claimed housing benefit because of the welfare reforms that were taking place. | had well over 300 visits and only completed these last week. | have already contacted the anti social behaviour team and | am awaiting their response on the best ways of dealing with the situation at Groveland including arranging mediation. | can confirm that there is a shed for each resident. No one is entitled to more than 1. Therefore, it may an idea to door knock each resident to collate information. Also, the last time | spoke to Carl he said he would keep away from Marie and have nothing to do with her. Ive checked on our system and Carl has only had repairs done that have been logged, repair men cannot be dragged off other jobs to help Carl without a works order because they will not be paid for that work and they will not be issued materials. However, as soon as | get a response from my emails to the ASB team | will keep you informed. = Please consider the environment before printing this e-mail. Thank you RR nn If this is not sorted one way or another | feel there will be more problems in the future. And | feel that Marie’s mental health and welfare are being affected by the situation. From: Elaine Baker [mailto:elaine_baker@Sandwellhomes.org.uk] Sent: 25 February 2013 15:03 To: Poole John Subject: RE: 34 Groveland Road Hi John, Wednesday at 12.00 is fine for me and | will meet you there. Regards Elaine = Please consider the environment before printing this e-mail. Thank you From: Poole John [mailto:John.Poole@bcpft.nhs.uk] Sent: 25 February 2013 13:52 To: Elaine Baker Subject: RE: 34 Groveland Road Hi Elaine. Sorry for the delay. visited Marie on Friday shes keen to meet up. we came up with this wednesday at 12pm if thats possible thats the only time | have this wek were Marie is available and | am as well. | am on A/L. next week. The problem is due to Maries state of mind and she is not sleeping well over the last few weeks. John Poole Social Worker. _ eS From: Elaine Baker [mailto:elaine_baker@Sandwellhomes.org.uk] Sent: 25 February 2013 13:25 To: Poole John Subject: 34 Groveland Road Hi John, Have you any ideas when we can catch up to do a joint visit at the above address please. Look forward to hearing from you. Kind regards Elaine Baker Housing Officer Housing Services Tel. 0121 569 6000 email: elaine_baker@sandwellhomes.org.uk ee
2016-01-14Psychiatry letter visibly marked page 1 of 3
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Psychiatry letter visibly marked page 1 of 3
Black Country Partnership NHS
NHS Foundation Trust
Tel No: 0121 612 8659
Fax No: 0121 612 9686 Hallam St. Hospital
Trust Switchboard: 0845 1461800 Sarit ces
Websie,wwwbepftnhs.uk fw ge oe " West Bromwich
a EM West Midlands
Our Ref: AL/sim/461690 .2 > , ; B71 4NH
{ O16. d : hee, “a
(Clinic date: 20.11.15) ty el
Private & Confidential Oa
DrAC Beveridge ae
Oldbury Health Centre _
Albert Street ener
Oldbury
West Midlands B69 4DE
Dear Dr Beveridge
Re: Marie Brown - DoB: 18.09.1975 - NHS No: 608 276 5451
34 Groveland Road, Tipton, West Midlands, DY4 7TN
I reviewed the above named patient in the Outpatient Clinic held at Hallam Street
Hospital on 20% November 2015.
iam happy to report that since | last saw her, she had a hysterectomy back in May 2015,
with no problems or complications. She explained that she had a good recovery and ,
now feels very much better physically, as wellas mentally. CLD Seaver ( Q ny US) Ae achuht
a”
She has been much more active, playing netball in a leagu€and going to the gym
regularly. She has also recently started a new job and the probation period has gone < pore
very well, with her being asked to apply for a permanent post. She receives support © Ki
from Work Choices and her current role is as a Helpline Advisor at a Domestic Violence
Shelter. She did struggle with full-time hours, so is now working 3 days a week. She is
also thinking of applying for a job with Voiceability. She enjoys working and feels that
she is coping well.
She has had a few problems, for example when she had concussion following a fall off
her motorbike. However, she was able to deal well with the preblems at that time. She
feels able to manage her life now and is very much aware of her limits and early signs.
She knows how to make changes to protect her mental health.
She is hoping to come off her medication now and this has previously been discussed
with her. | therefore agreed that she should start to reduce the dose of Mirtazapine.
She is also very keen to be discharged from Mental Health Services, which seems
appropriate, as she is very well aware of her early signs and knows what actions to take
should any problems develop as previously mentioned. She has made a good recovery
both physically and mentally.
Our Community
vet matter we care > E
you maftler, we care Chairman: Mr Sob Piper Chief Executive: Ms K. £. Dowman
Miss Marie Brown, printed 25 Oct 2016 11:43 (page 7 of 3)
__Miss Marie Brown, printed 28 Feb 2019 09:34 (page 7 of 7)2016-10-28GP to-whom-it-may-concern letter
- Organisation
- Oldbury Health Centre
- Document
- GP to-whom-it-may-concern letter
DR. B. A. ANDREOU DR. A. C. BEVERIDGE DR. B. P. ROTHWELL DR. S. ARUN DR. B. SIDHU DR. N. RAVINDRANATH DR. Z. HUSSAIN DR. S. KHAN 28th October 2016 TO WHOM IT MAY CONCERN Dear Sir / Madam Re: Miss Marie Brown DOB: 18 Sep 1975 34 Groveland Road, Tipton, DY4 7TN NHS No: 608 276 5451 OLDBURY HEALTH CENTRE ALBERT STREET OLDBURY WEST MIDLANDS B69 4DE Telephone: 0121 543 1266 Secretary: 0121 543 1271 / 1272 Fax: 0121 544 6451 The above patient of ours has a long history of complex mental health issues culminating in severe suicidal ideation. As a result she has been under the care of the mental health services for many years to provide the support she needs. Diagnoses of recurrent depressive disorder and personality disorder have been made. She remains on long term medication to alleviate the symptoms. The symptoms were so severe that in 2012 she was admitted to hospital under a mental health CkRS section because of suicidal ideation. WEiAHeoUR PROSE, ASA —rEPHN CORZESPONDEN CE TEIOGEE! Until November 2015 she was under regular review by a psychiatrist and we continue to see her to review her symptoms on a 4 weekly basis. As a result of her condition O I have to say that since she has had more support at home with her mental health has improved. I feel that she is a vunerable person and withdrawal of PIP could have a detrimental effect on her mental health. Thank you for your consideration of this matter. Yours faithfully, M4 Dr A Beveridge Dr Andreou and Pariners Oldbury Health Cenire Aibert Street Oldbury B69 4DE Tel No: 0127 543 1266 Fax: 0121 544 6451
2017-03-30Sleep clinic letter
- Organisation
- Sandwell and West Birmingham Hospitals NHS Trust
- Document
- Sleep clinic letter
vzo3 Sandwell and West Birmingham Hospitals NHS Trust City Hospital Dudiey Road Birmingham Respiratory Department - For queries please telephone: 0121 507 4586/5835/S5682 or email at:-swb- tLSWBH-GM-Respiratery-medsec@nhs.net AH/LG/RXK4290760 Transcribed: 13/04/2017 Clinic Appointment Date: 30/03/2017 Site: DOr BA Andreou Oldbury Health Centre == ‘ _ Albert Street | ae es Oldbury on _— West Midlands | B69 4DE [NOTES _ LACTION Dear Dr Andreou, Re: MISS Marie Michelle Brown DOB: 18/09/1975 NHS Number: 6082765451 RXK4290760 Thanks for referring this patient to the sleep clinic where she was seen today. She tells me that she has a - significant history of anxiety and depression. She explained that she was involved in some sort of ea e oH incident in 2010 whereby Police broke into her flat (they were concerned about her safety). Since then, (ko she has been having difficulty falling to sleep and it sounds like a bit of post traumatic disorder. She says that she keeps getting the feeling that Hs aay is going te break into her flat again which causes difficulty in failing asleep. She, therefore, ends up feeling tired and sleepy in the day time but she was unsure of any snoring going on when asleep and denies any apnoeic episodes, She says she tries to go to bed around 10.30 pm and wakes up a couple of hours after that and then she tries to fall asleep again so It sounds like she has pretty poor sleep quality. Her Epworth score is only 5. She suffers from anxiety, depressions is a smoker and occasionally drinks alcohol, She does drive and denies any accidents whilst driving. Her current medication includes Zopiclone, Circadin, Lansoprazole. Her weight is 89 kg, Height 1.68 m giving her a BMI of 31. Her history does not, typically, suggest sleep disordered breathing it sounds more like anxiety and post traumatic stress syndrome and depression and poor sleep quality. In order to exclude any sleep disordered breathing | have requested sleep studies today and, if that confirms OSA,she will be offered Sandwell & West Birmingham Hospitals NHS Trust is research active. During your appointment you may be asked to participate in a research study if you are eligible PARTIR Fee0nce
2017-04-23Respiratory medicine consultation letter
- Organisation
- NHS physical-health service
- Document
- Respiratory medicine consultation letter
Academic Department of Sleep & Ventilation Directorate of Respiratory Medicine & Physiology Website: www.heartlandsslees.co.uk Dr S Wharton BSc MBBS MRCP 0121 42 41734 Dr D Park MD MRCP FFICM 0121 42 40734 Dr R Mukherjee FRCP FCCP DTIM&H 0121 42 43744 Laboratory Enquiries 0124 42 41745 Fax: 0121 772 0292 JAA/S70479 23 April 2017 CONFIDENTIAL Dr K Holtem Oldbury Health Centre Albert Street Oldbury Warley B69 4DF * Sent to GP Electronically * Dear Dr Haltom Marie Brown, DOB 18/09/1975, NHS Number 6082765451, PID 570479 34 Groveland Road, Tipton, West Midlands DY4 7TN Clinic attendance: 4 April 2017 Clinic: NVNEURO Many thanks for asking us to take a look at this lady. She presents with a history of sleep-onset maintenance insomnia, clearly triggered in her view by a particular set of social circumstances. However, like many patients with insomnia, the original triggering problem has resolved, but the sleep difficulties have not. It sounds like she has tried quite hard to regulate her sleep habits. She has not found Zopicione helpful in assisting her get to sleep, but did find that it was still working in the morning and left her feeling groggy. She is taking Circadian at 4 mg at night at 9 pm and does find this helpful, although with it often does not sleep beyond 3.30 she feels. She does not score terribly highly on the Epworth Score at 8.5 to 9/24, but this is pretty high for a patient with true insomnia. This does make one think there may be an alternative diagnosis and | note that her sister has obstructive sleep apnoea, she wakes herself snoring if she is unwell and she has recently had a limited channel polysomnogram performed at the City Hospital. | will write to Dr Hussain at Birmingham Treatment Centre to ascertain the results of this. She does occasionally sleep for quite prolonged periods during ‘the daytime and finds her sleep pretty refreshing. She did have a history of not sleeping until 2 or 3 in the moming as a child and this does raise the possibility of a persistent phase disorder. If the limited sleep study is entirely normal, then we could probably proceed to actigraphy here, so that we can get a feel for her current sleep patterns and review her with the results of those. Ultimately if we feel the diagnosis really is insomnia, then cognitive behavioural therapy for insomnia (CBT}), delivered by a psychologist is likely to be the most effective long-term treatment. Yours sincerely Dr Simen Wharton BSc MBBS MRCP Consultant in Sleep and Respiratory Medicine ch
Fri, 13 Apr 2018 13:24:38 +0000Oldbury Health Centre
- From
- "UNDERHILL, Paula (OLD HILL MEDICAL CENTRE)" <paulaunderhill@nhs.net>
- To
- "general@mariebrown.co.uk" <general@mariebrown.co.uk>
- CC
- â
- BCC
- â
- Named attachments
- ACB.tiff
Please find letter attached regarding health assessment appointment. Many thanks Paula Underhill Medical Secretary Oldbury Health Centre Oldbury West Midlands Tel No: 0121 543 1271 This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail Please find letter attached regarding health assessment appointment. Many thanks Paula Underhill Medical Secretary Oldbury Health Centre Oldbury West Midlands Tel No: 0121 543 1271 This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
2018-06-05Wellbeing Team emotional-regulation group discharge letter
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Wellbeing Team emotional-regulation group discharge letter
NHS Black Country Partnership NHS Foundation Trust Oldbury Health Centre Wellbeing Team Albert Street Quayside House Oldbury Rounds Green Road OLDBURY aa West Midlands B69 2DG Tel: 0121 543 4295 Our Ref: ER/461690 NHS No: 608276545 Dear GP, : Re: Marie Brown, DOB: 18.09.1975 Address: 34 Groveland Road, Tipton, DY4 7TN | am writing regarding the input that Marie Brown has received from the Wellbeing Team through the 8 week Emotional Regulation Group. Marie was offered the Emotional Regulation Group that is based on the Dialectical Behavioural Therapy approach. The group focuses on behavioural skills development to regulate emotional intensity and distress. Mindfulness is a significant component to this group alongside some distress tolerance skills. Marie attended 6 of the 8 group sessions. She appeared to gain insight and skills through the group and recognised that she already using many of the skills and techniques. She is encouraged to continue to practice and consolidate these alongside skills and insight developed through other mental health interventions in the Wellbeing and Complex Care Team. Her case remains open to one of our community psychiatric nurses who will monitor and review Marie’s care plan and needs. Yours sincerely ~ Dr Tarvinder Chowlia Clinical Psychologist Cc Marie Brown File Our Community Chair: Andrew Fry Chief Executive: Lesley Writtle
2018-06-08North Treatment Team nonattendance letter
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- North Treatment Team nonattendance letter
Our Ref: JC/LT/461690 NHS Number: 608 276 5451 6" june 2018 Marie Brown 34 Groveland Road Tipton DY4 7TN Dear Marie, NHS Black Country Partnership NHS Foundation Trust ragiment Team Quayside House Rounds Green Road Oldbury West Midlands B69 2DG Tel 0121 543 4292 Fax: 0121 612 3769 Following your non-attendance on two consecutive occasions for the Anxiety Management Course we tried to contact you by phone but unfortunately we were unable to do so. Please could you contact the team on the above telephone number and ask to speak to Jill Chambers. If you fail to contact us within 2 weeks of this letter being sent we will be discharging you back to the care of your GP. Yours sincerely Jill Chambers North Treatment Tearn Ce: Oldbury Health Centre, Albert Street, Oldbury, B69 4DE Our Community 9g sun 08 Chair: Andrew Fry Chief Executive: Lesley Writtle
2018-06-28Two-page outpatient assessment referral
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Two-page outpatient assessment referral
ZSsb INHS Black Country Partnership NHS Foundation Trust Quayside House South Treatment Team Complex Care Service Rounds Green Road Oldb Our Ref: 461690 B60 206 NHS: 6082765451 Tel: 0121 543 4295 28 June 2018 Dr Al-Gommer Hallam Street Hospital Hallam Street B67 4NH West midlands Dear Dr Al-Gommer Ref: Marie Brown DOB 18/09/1975. Oasis Number 0000461690. 34 Groveland Road Tipton, DY4 7TN. | am writing this letter to request an outpatient appointment for a review of diagnosis for the above mentioned patient. Marie currently have a formal diagnosis of BPD, however, she has reported that she would like to be assessed for a diagnosis of Bipolar. She has reported that she has been advised by her GP to have an assessment referral. Marie has a long history of mental health and her current referral to our services was by her GP. She is currently engaging with me in CBT approach talking therapies. We are working on anxiety and depression awareness and management for specific skills and coping strategies. Marie has reported broken sleep, she has reported that her mood fluctuate experiencing long periods when her mocd is high and during these periods she reports that she renovates her home and periods of experiencing low mood when she finds it difficult to engage in any activity, “l have bad days where | am unable to function or concentrate”. She has reported coping strategies of playing video games on his computer and keeping in touch with her family. 82 JUL 208 Our Community Chair: Andrew Fry Chief Executive: Lesley Writtle She reports past suicidal thought of driving down a cliff, however, denies current suicidal thoughts, plan or intent stating that her family is a protective factor. She denies current self-harm. Marie has reports that she does not feel that her medication is working, however, she reported being compliant with the medication because “my GP advised me to continue taking thern’”. Marie has disclosed occasionally smoking Cannabis and drinking wine. She reports that she is aware of the effects of cannabis and alcohol on mentai health and that she does not required any work for substance misuse as she only uses these occasionally. Yours Faithfully, Sylvia Chitepo Senior Mental Health Practitioner (CPN) cc: Dr Beveridge Oldbury Health Centre Albert Street Oldbury West Midlands B69 4DE ZS
Tue, 09 Oct 2018 13:03:55 +0000EDF
- From
- general@mariebrown.co.uk
- To
- 'Sandwell Enquiry' <Sandwell_Enquiry@sandwell.gov.uk>
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Eve, I hope you are over your bug? It would be great to have some help talking with EDF. Emma from the DWP and I are both equally confused about what they are doing. They have taken me off the fixed rate plan I was on and charged me £35 PER ACCOUNT exit fee! The total owed has therefore increased by £70 and they told Emma they want £119 per month from my benefits. Almost half of my income. She tried to figure out my bill but was as confused as I am, my rates are also very high for gas and electricity now as they put me on a standard tariff. So much for EDF helping :-s I copied you in on an email about Carl, there was a positive change yesterday, fingers crossed this continues. See you tomorrow at Hallam Street. Best wishes, MArie From: Eve Willis <eve_willis@sandwell.gov.uk> Sent: 03 December 2018 9:48 AM To: 'general@mariebrown.co.uk' <general@mariebrown.co.uk> Subject: RE: Your EDF Energy Trust application, Reference No. LT00052265 Hi Marie, Unfortunately I have been really poorly, this bug knocked me off my feet Thursday and Friday last week, so didn’t manage to do your referral to Fordath…Now you have sent me this email and stated you think arrears are clear, I’m not going to do the referral but when I see you this week, I will be call EDF and finding out exactly what is happening with your account, hope this is ok with you? Let me know if it isn’t. Take Care hun Eve From: general@mariebrown.co.uk <mailto:general@mariebrown.co.uk> [mailto:general@mariebrown.co.uk] Sent: 01 December 2018 08:43 To: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> > Subject: RE: Your EDF Energy Trust application, Reference No. LT00052265 Hi Eve, I have paperwork from EDF now, but totally confused, I think arrears have been cleared, and setting up direct deductions will keep it on track but I am not sure, I have a final bill which is freaking me out a little as I don’t want to change company but I’m staying calm until someone can ,ook at this stuff and help me figure out what I did Regards, Marie From: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> > Sent: 27 November 2018 9:12 AM To: 'general@mariebrown.co.uk' <general@mariebrown.co.uk <mailto:general@mariebrown.co.uk> > Subject: FW: Your EDF Energy Trust application, Reference No. LT00052265 Does this mean that EDF have cleared arrears as well Marie? I’m slightly confused as to what EDF have granted you? I was under the impression I was seeking support from Fordath for the arrears…could you clarify, if you still want me this week to put the application in to Fordath, please confirm. Not quite sure what this is all about because you completed it. Many Thanks Eve Willis Floating Support Officer Il2 07961 366850 From: EDFET - Lets Talk [mailto:edfenergytrust@lets-talk.online] Sent: 23 November 2018 11:15 To: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> > Subject: Your EDF Energy Trust application, Reference No. LT00052265 Dear Eve Willis Thank you for your recent application on behalf of Marie Brown,34 Groveland Road,,Tipton,,DY4 7TN to EDF Energy Trust. What happens next We will review the application, including looking at your client’s EDF Energy account. We may need to contact you to ask for extra evidence to support your client’s application, if so please provide this as soon as you can as, we will not be able to complete your client’s application until we have received this information. Once we have made a decision, we will contact you to let you know what it is. While your client is waiting to hear from us Your client should continue to pay for the electricity they use – if they do not do this we may decline their application and their debt to EDF Energy will remain outstanding. We would also encourage them to use EDF Energy’s Priority Services Tool to see what support is available. Just answer a few question and they will give them advice on ways to use less energy and reduce their billls. Go to edfenergy.com/priority, or call 0800 096 9000 for free. Further sources of advice are detailed below:- EDF Energy Debt Helpline (independent debt advice) Tel: Freephone 0808 1566 666 EDF Energy Tel: Freephone 0800 096 2270 – payment options/tariff advice Tel: Freephone 0800 096 9000 – energy efficiency advice AdviceUK To find your local independent advice agency visit www.adviceuk.org.uk <http://www.adviceuk.org.uk> Age UK (for those aged over 50) Tel: 0800 00 99 66 Website: www.ageuk.org.uk <http://www.ageuk.org.uk> Citizens Advice Find details of your local office in the telephone directory or visit the website: www.citizensadvice.org.uk <http://www.citizensadvice.org.uk> National Debtline Tel: Freephone 0808 808 4000 Website: www.nationaldebtline.co.uk <http://www.nationaldebtline.co.uk> Shelter Housing Advice Helpline Tel: Freephone 0808 800 4444 Website: www.england.shelter.org.uk <http://www.england.shelter.org.uk> Website: www.scotland.shelter.org.uk <http://www.scotland.shelter.org.uk> If you have any further queries, please get in touch with us via email at edfenergytrust@lets-talk.online <mailto:edfenergytrust@lets-talk.online> or call 01733 421021 remembering to quote the reference number given above. Yours sincerely EDF Energy Trust www.edfenergytrust.org.uk <http://www.edfenergytrust.org.uk> The EDF Energy Trust is an independent charitable trust supported by EDF Energy. Registered charity no. 1099446
2018-10-17GP to-whom-it-may-concern letter
- Organisation
- Oldbury Health Centre
- Document
- GP to-whom-it-may-concern letter
DR. B. A. ANDREOU OLDBURY HEALTH CENTRE DR. A. C. BEVERIDGE ALBERT STREET DR. B. P. ROTHWELL OLDBURY DR. S. ARUN WEST MIDLANDS DR. B. SIDHU B69 4DE DR. N. RAVINDRANATH Telephone: 0121 543 1266 DR. Z. HUSSAIN Secretary: 0121 543 1271 / 1272 DR. S. KHAN Fax: 0121 544 6451 ACB / PU 17 Oct 2018 TO WHOM IT MAY CONCERN Dear Sir / Madam Re: Miss Marie Brown DOB: 18 Sep 1975 34 Groveland Road, Tipton, DY4 7TN NHS No: 608 276 5451 The above patient of has a diagnosis of emotionally unstable personality disorder and as a result has recurrent bouts of significant anxiety and depression. She needs constant prompting with daily activities such as preparing food and taking regular medication. She is under the care of the Community Mental Health Team and has an allocated Community Psychiatric Nurse and Consultant Psychiatrist who regularly review her condition. She reports that she is currently having issues with a neighbour, who is harassing her and this has adversely affected her mental health. Her medication has recently been altered to try and alleviate her stress related symptoms. She also receives support from ourselves and a Community Support Worker Yours faithfully, Electronically Authorised Dr A Beveridge
2018-10-18Multidisciplinary care plan and review continuation
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Multidisciplinary care plan and review continuation
Black Country Partnership |AY/z! NHS Foundation Trust Multi Disciplinary Téamm Care Plan a Mental Health Division — Crisis Resolution Home Treatment Team ‘Name Movie’ caer ST ates 2 TE LO* KE Hospital: Tete os Wats ao. |_| Consultant: _ OASIS No. Gandweil) ‘ MH No. (Wolves oo ___.. | NHS Number: Named Nurse! ‘CukepBrn | Care plan lead? os “Team involved in care plan “ay rae vena -Area of need; what is my difficulty?’ 2 82 1 hone. move. Sitrshons Cowsyp M2 Swess of #. momat— Seah oak Caanerpe nea tran. _ -_ AUTENC fADHP BENT 1° S @VeQW HELM. . Goal: what would I like to be different: Ste rowed 2 fae = tp" howe Anat Weadsnaka" Wes edi hs “aolobhess . Cawread- ~ Swesses — le neighbor Paldams 2 Anonuol Presses epaent lo DWP How are we going to help you achieve this and what steps can you take to help yourself? Please list: Ay) | WwW taka Inveatesl cloof velafarne nag I Kop Velaknrne * ; Siete eRe tte j Caer trot fwd eruvornmank “wt hole Ay Montek haothr ard gure ma Capacty be loole af te Crwret- ~ Paliams twrok | hawe. 3] Lh ae wr te Stullat PS Br Supe anol cusWwachor, crak aSeighanca, wk Meolicon | Wasa Wee 2 UUs frsm fe team ure te wee crcl NooltCal renown wA Or Resheacl of PZ on Tus Z25°/0.1¢- Patient’s views of care plan: \ teol pwr vv & apo | have received a copy-of this care plan (if patient doesn’; i want q copy or want to sign — ~ indicate |_reasons in box above), Signature of patient: ail \\ \ou fo Date: i4-|9 14 Signature of professional leading care plan:( 7 Date: | €-lo | Hr Signature of relative: (If required) Date: MH Division Care Plan final April 2014 Date. - | Evaluations completed weekly and evidence discussion with the patient .-| Patiént/staff signature 2sho/l8 1030 good Sleee Petherny. Velede xc ad OF TEI mediéol Cevew D< Retheed ~ mrarie reperhed P3- a2 thnerapoebic CFrebt. Some periods og lotr ‘lmosd. Mood Siio 6 bevag C@bove Meclium,| | . Eating Wetl, 2 Mealy Yearadeny: Hed fe e2a yestde y wich Sie endeged » Verbing rit Coge wibh Gemily « Suppert Worker . Ne Srrtrid-| telubion. ato bhoughr divord w- Pels (a are tavelvtd wrth ALKF oleer = tndived | Felehiag: be. Palbt taerdark - Vir le. Ue. Sto ke by eP3 during iberactueas Home ViIIthS Martés Marta (ppeme sd wei Kenok:, Prelsha Toes ong Am 1e/i2 Heeé Meditol Revew — 3s TrHuasay Maré Fe Cowan — a: P3 = Meartor Retever'y. al Fh. E¢reto i c og midterr on, . When this page is complete — a new care plan should be devised. MH Division Care Plan final April 2014
2018-11-01Two-page discharge summary
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Two-page discharge summary
ccs \ | NHS Q Black Country Partnership NHS Foundatien Trust Quayside House Rounds Green Road Oldbury West Midlands B6S 2DG Tel: 0121 543 4100 Fax: 0121 612 3715 Web www. bepft.nhs (Sm SANDWELL CRISIS/HOME TREATMENT TEAM 461690/SR/GKP NHS No 608 276 5454 10 January 2019 Private and Confidential Dr Beveridge Oldbury Health Centre Aibert Street Oldbury B&9 4DE Dear Dr Beveridge Re: Marie Brown DOB: 18.09.1975 Address: 34 Groveland Road Tipton DY4 7TN DISCHARGE SUMMARY Date of Referral: 46.10.2018 Date of Discharge: 01.11.2048 Diagnosis: Emotionally Unstable Personality Disorder — depressive symptoms Medication on Discharge: Venlafaxine XL 150mg Solifenacin 10mg in the evening Lansoprazole 30mg in the morning Follow up Arrangements: To continue medication as planned — the increased dose of Venlafaxine to be added in the blister pack as planned. Circumstances Leading to Referral: S > © not [lem Neighooor ha wena We ae Ce Miss Brown is a 43 year old lady, whe has gét a iesvang history of sinsoscuan aie personality disorder for the last five years he current reason was due to ongoing difficulties with her neighbour, who constantly confronts her. She gets into verbal arguments and she found it very difficult to cope during this period and was experiencing a mixture of depressive and anxiety features. Her GP had initiated her on Venlafaxine XL 75mg. She has also been taking Diazepam on a PRN basis. Our Community yew matic “ewe Care Chair: Andrew Fry Chief Executive: Lesley Writtie we Marie Brown NHS No: 608 276 5457 Page 2 of 2 On the positive front, she has a good supperi network in the form of her support worker and her mother, who supporis her on a regular basis. She still suffers from periods of insomnia, with anxiety and panic attacks and she tends to isolate herself in her flat due to constant confrontations with her neighbour. A decision was made to take her on to the crisis team for support and was put in P3 for a short period. She was also put on a higher dose of Venlefaxine to 150mg. She was medically reviewed a week later, when she appeared much calmer on presentation. She mentioned that following her short respite in P3, she was able to sleep better and her anxiety symptoms subsided. She was pragmatic about her future and she did not have any thoughts of self-harm. She still continues to have good support from her mum and also her support worker. She then had a brief trial back to her flat, which went on well. At her final medical review she mentioned that she was coping quite well and she was quite happy to stay in her flat. She was subsequently discharged wilh the increased dose of Venlafaxine XL which could be initiated through her GP. The crisis tearm number was given if there is a relapse of any symptoms. Al the time of review she had full insight and capacity. Kind Regards. Yours sincerely t S Rasheed M.B.B.S. NLR.C.Psych Associate Specialist ce: Dr Al-Gommer ~ Consultant Psychiatrist, Hallam Street Hospital Sylvia Chitepo ~ South Community Treatment Team File amie
2018-11-06Discharge aftercare plan
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Discharge aftercare plan
NHS) Black Country Partnership NHS Foundation Trust SANDWELL CRISIS/HOME TREATMENT TEAM Tel No: 0121 543 4100 461690/CD/GKP NHS No 608 276 5451 6 November 2018 Private & Confidential Marie Brown 18.09.1975 34 Groveland Road (01.11.2018 © Tipton DY4 7TN NOTIFICATION OF DISCHARGE This is your initial discharge aftercare pian. Psychiatric Outpatients You will shortly be sent an appointment to see a doctor from Dr Al-Gommer’s Team in the Outpatients Department at Hallam Street Hospital on 5/12/18 at 11:00am. Community Worker Your Care Co-ordinator is Sylvia Chitepo. You can contact her on 0121 543 4295. Medication Your GP will continue to prescribe your medication, as instructed by Dr Rasheed. If you have any questions or initial problems after your discharge, please speak to the Staff on 0121 543 4100 or your Community Care Co-ordinator. 4 y! L, Signature ’ Discharge notification issued by: Catherine Dewick — Community Psychiatric Nurse (CPN) c.c. GP-—Dr Beveridge, Oldbury Health Centre, Albert Street, Oldbury, B69 4DE Dr Al-Gommer — Consultant Psychiatrist, Hallam Street Hospital 2W2 Sylvia Chitepo — South Community Treatment Team File Yau Community Chair Andrew Fry Chief Executive: Lesley Writtle
2019-01-29Crisis Treatment Team assessment outcome letter
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Crisis Treatment Team assessment outcome letter
2S\ Black Country Partnership RHS Foundation Trust 461690/6082765451/JH/HP SANDWELL CRISIS/HOME TREATMENT TEAM Quayside House Rounds Green Read 28 January 2019 | Oldbury West Midlands B69 2DG Private and Confidential Tek 0121 543 4700 Dr Beveridge Fax: 0127 612 3715 Oldbury Health Centre Web www. bcoft nhs Albert Street Oldbury B63 4DE Dear Dr Beveridge Re: Marie Brown DOB: 18.09.1975 Address: 34 Groveland Road Tipton DY4 7TN The Crisis Team assessed the above client on 26 January 2019 and the outcome of the assessment is given below. Marie was assessed at home following a self-referral. She cormnplained of low mood and panic attacks which she described as being in a tail spin. She identified triggers as being her mother going into crisis last week and being taken under the care of Birmingham Home Treatment Team. She also had to arrange for Social Services assessment for her i brother who suffers from autism. i Marie was also stressed by a trip her friend -had arranged to Harry Potter World on 27 January 2019 and a PIP appeal hearing on 28 January 2019. Marie said she felt like taking an overdose but would not take H as she had promised her family she would not do this again. She had thoughts of jumping in a canal and making it look like she had accidently died of hyperthermia but the temperature had risen. She denied any immediate active suicidal ideas. She expressed unhappiness that she had been unable to access DBT, schema therapy for her borderline personality disorder due to her perceived lack of CCG funding in Sandwell. Plan: * Marie declined Home Treatment input and informal admission to Hallam Street Hospital. i _ @ She agreed to admission to P3 Crisis Bed but changed her mind when staff were | transporting her there and asked to be broughthome. PANIC ATMICL (OTHE VEHICLE | * She has been referred back to her Care Coordinator — Sylvia Chepito, CPN | Wellbeing Team. i if you wish to discuss the assessment or require any further information, please do not hesitate to cantact the team. Your commun | Chait: Andrew Fry Chief Executive: Lesisy Write Marie Brown 260119.doc The Sandwell Crisis Team is a multi-disciplinary Mental Health Team available 24 hours a day, 365 days a year. it is an alternative to hospital admission and supports clients, their family, and Carers, through a mental health crisis using community based strategies. The team can be contacted on 0121 543 4100. Yours sincerely H Pitt - Community Psychiatric Nurse ce: File 252.
2019-02-20Discharge notification
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Discharge notification
ms « 5 Black Country Partnership NHS Foundation Trust SANDWELL CRISIS/HOME TREATMENT TEAM Tel No: 0121 543 4100 461690/AP/GKP NHS No 608 276 5451 26 February 2019 Private & Confidential Name: Marie Brown DOB: 18/09/1975 Address: 34 Groveland Road Discharge Date: 21/02/2019 Tipton DY4 7TN NOTIFICATION OF DISCHARGE This is your initial discharge aftercare plan. You have been seen by the Crisis/Home Treatment Team since 29/1/19 to treat and manage levels of raised anxiety and occasional self-harm thoughts. You were initially treated in P3, where you were supported until discharge to your home address. You have now been discharged from the Crisis/Home Treatment Team to be supported and followed up by your Care Co-ordinator. If you have any questions or initial problems after your discharge, please speak to staff on 0121 543 4100. _ — aw o@ Discharge notification issued by: pr Pe ass Alex Pearson Community Psychiatric Nurse (CPN) ce: GP — Dr Beveridge, Oldbury Health Centre, Albert Street, Oldbury, B69 4DE File You Community Chairman: Bob Piper Chief Executive: Peter Axon
2019-02-22Multidisciplinary care plan
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- Multidisciplinary care plan
INES) R Black Country Partnership 3 out , NHS Foundation Trust Multi-Disciplinary Team Care Plan Mental Health Division — Crisis Resolution Home Treatment Team ‘Names Mase “Browe Ne __|bte: Sy Hospital: CA / nr cE Ward: SIE ~* |€onsultant: Ot DEF OASIS No. (Sandwell) y_b] lé “tT? | MH No. (Wolves) . "| NHS Number: Nariied Nurse: | Hecetto— (“CEL | care plan [ead Hee fua i= e r “Team involved in care plan CRA : Area of need; what is my difficulty? ( —s Ccerye AGLY Eine hard to Conc ros (ls CT ache | Kom recon ( Se Tomo [— Ea ean S $1 “ BEA “4Q_. |j ae Sea me covey ety AS, SAS Sie ag £5 Goal; what would I like t to fe oe — apes <2t ch (ico. &2 ae at mea Denby oul nou p22 BELAS ceohtOo AQ Qs How are we going to help you achieve this and what se can you take to help yourself? Please list: VAL sold) Cts Ce yore Cfo, tec) & PS | a ets XK asf wseietel Cee ek LAAIS Seta esenes® Blo re Ae cece fogs] aes —— Sowa eee SS Cofles pore pele use = ve ree tS oa ire bp ve NE Sep SUF (ben lice to PS cence Te Ay Cs2> ZS. - Eu tiaguts Se caylee Et econo. AL ll RAE aid Patient’s views of care pl Qs ( = E aS ae ee adel on COR ete ee Coben I POND hoSNc Bo2V00T | have received a copy-of this care plan (if patient doesn’t want a copy or want to sign — indicate reasons in box above). Signature of patient: WW ans ; Date: Signature of professional leading care plan: . te fv a= Date: 2 CL. Signature Of relative: (If required) . Date:
Mon, 04 Mar 2019 15:58:12 +0000RE: Request for needs assessment
- From
- Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Hi Farat, 18/09/1975 34 Groveland Road Tipton DY4 7TN 01215205445 Thank you, Marie From: Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk> Sent: 04 March 2019 3:58 PM To: 'Marie Brown' <mariembrown@hotmail.com> Subject: RE: Request for needs assessment Good afternoon Marie, we can certainly look into what help and support we can offer. Please provide your date of birth and full address including postcode. Do you have a contact telephone number we can reach you on? Thank you Farat Sandwell Enquiry, Adult Social Care Sandwell Council... working for you Sandwell Adult Social Care PO Box 15825 Oldbury B69 9EL W: www.sandwell.gov.uk <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7C685bdb9b7da24330ab9b08d6a0ba3713%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636873118989888113&sdata=u3LpJbS4hXqQgHYYIPQEcifw0zQcRj5qGkwA5Iryel0%3D&reserved=0> T: 0121 569 2266 F: 0121 569 5789 E: sandwell_enquiry@sandwell.gov.uk <mailto:sandwell_enquiry@sandwell.gov.uk> From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 04 March 2019 11:21 To: Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk <mailto:Sandwell_Enquiry@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> > Subject: Request for needs assessment Hello, I have previously contacted you numerous times but have never got past a phone call assessment where people tell me I don't qualify for your services. (Dates and names can be provided if requested.) Recently my floating support worker Eve Willis referred me for some equipment (the same type of thing I called you to request previously) and these have been amazing in helping me remember to take my medication, I also now receive meals-on-wheels which has been a huge help as I now eat a hot meal everyday instead of opening my fridge and cooker feeling hungry but looking at food I cannot cook without supervision. She also arranged some adaptations to my flat which have been hugely beneficial. Meals-on-wheels and medication reminders have meant I am able to function better as I have not missed a dose of medication in over a week and am eating every day. However I am still struggling to complete tasks around my home due to concentration and memory issues. Putting the medication into the dispenser for example is very complicated and if I am not functioning well I am unable to do this without help. I have just spent over 2 hours trying to do this and now have a pile of pills I'm struggling to identify and my dispenser only has one type of medication in what I hope are the correct slots. I previously paid a private company for support using my PIP payments but when my PIP was stopped I was no longer able to afford this (which was why I contacted you requesting help) and my health deteriorated terribly. As my current PIP award ends on October 10 2020 I am scared that any support I manage to put in place will be affected if I have to go to tribunal again to get it reinstated. The impact on my mental and physical health each time this happens is catastrophic and often involves me requiring support from Home Treatment/Crisis Team plus respite etc. I am therefore requesting an assessment to see if I can use my PIP to pay for any support through either Sandwell Council or Sandwell Social Services. The type of support I am asking about is: * Prompting to complete tasks around the home such as laundry (I forget and leave clean laundry in the machine so long it goes moldy.) * Supervision cooking/preparing foods to eat in the evening (I have bread and cereal for breakfast and MOW for lunch.) * Ironing (Originally I was supervised to do this as I forget to turn off the iron and due to my concentration problems when I go to put ironed laundry away I often forget to return to the task.) But Michelle decided it was faster for her to do it for me as I am very slow having to follow a checklist to make sure I iron the entire garment and don't miss sleeves or a leg etc. * Taking full bin bags down to the communal bins - I suffer anxiety about using the communbal spaces following 8 years of harassment and abuse form a neighbour and often have multiple bin bags lined up in my hallway awaiting a visitor so I can be accompanied down to the bins to dispose of them. The smell is sometimes appalling. * Budgeting is also a challenge and Michelle used to help me look at my finances each week to ensure I wasn't overspending and my bills were covered plus she let me know what I could afford to spend on groceries and how much cash I could withdraw for incidentals. Without her help I have run up large debts which Eve is helping me deal with but ongoing support managing my money is essential if I am to avoid this happening again. Could someone please contact me or Eve to arrange an assessment as I am doing my best but just seem to be going in circles and not actually getting tasks finished? Sincerely, Marie Brown <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C685bdb9b7da24330ab9b08d6a0ba3713%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636873118989898125&sdata=rfWsvH9T%2BnRSgdYfoq6A6os7dlEpdhmDTd%2BZEsfKkUE%3D&reserved=0>
2019-05-16DBT service acceptance and appointment letter
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- DBT service acceptance and appointment letter
NHS} Black Country Partnership NHS Foundation Trust The Wellbeing Team Quayside House Rounds Green Road Our Ref: JM/461690/DBT Oldbury NHS Number: 608 276 5451 baat Tel: 0121 543 4295 Fax: 0121 612 3769 d 34 Groveland Road Tipton West Midlands DY4 7TN Marie Brown | G coos’ Date16th May 2019 Dear Marie, FoR PAEINALITIY DISOLD KR Re: Dialectical Behavioural Therapy (DBT) Sonics We are happy to tell you that you have been accepted into the DBT Service and would like to invite you to begin the Pre-Treatment phase. The Pre-Treatment phase will be approximately 4 to 6 individual sessions. In these sessions you will learn more about DBT, what you can expect from us and the service and our expectations from you. The aim of these sessions is to allow you to make an informed decision before committing yourself to the full DBT programme. | would like to offer you an appointment as follows: Date: Tuesday, 21st May Time: 3:30pm Venue: 6 High Street, West Bromwich .B70 6JX If you are unable to make the appointment time, please contact me on the telephone number above. | look forward to seeing you. Ya. Community you matter, we care Chair: Joanna Newton Chief Executive: Peter Axon Yours sincerely, = Jennifer Mannix Clinical Nurse Specialist and DBT Therapist c.c: DrA Beveridge, Oldbury Health Centre, Albert street Oldbury B69 4DE Following your appointment should you wish to raise a concern, make a complaint or compliment about our services you can contact us directly, or you can contact our Patient and Public Involvement Department on freephone 0800 587 7720 or via our website www.bepft.nhs.uk.
2019-10-10DBT care plan and crisis plan
- Organisation
- Black Country Partnership NHS Foundation Trust
- Document
- DBT care plan and crisis plan
~ Scemnins - NHS Number: 608 276 5451 NHS} Black Country Partnership NHS Foundation Trust Our ref: DBT/JM/461690 Date: 10/10/2019 The Wellbeing Team Quayside House Rounds Green Road Oldbury Miss Marie Brown ne apie 34 Groveland Road Tipton Tel: 0121 543 4295 DY4 7TN Fax: 0121 612 3769 Dear Marie, Please find detailed below the DBT care plan we have jointly agreed through the pre-treatment phase. The following needs / problems were identified: During your Pre Treatment, you have identified that you will be working towards the following target behaviours. Target 1: e Suicidal Thoughts and urges. fee WwoAMless- Vas r) vis, | anor te t\ AMM - e Self-harm and self-harm urges. e Urges to hurtothers. -y2venge oe Cow \ Target 2: e “Checking” out forthe day SQHUTROLN lovee wHerm } Bue VOT =RDHD [foTSMN e Avoiding talking in therapy or providing a narrative story (both parties). e Not doing diary cards or homework. Target 3: e Passivity in self-care. e Not eating or drinking. Targets for treatment may change over the course of the therapy. Wo. Community you matter, we care Chair: Andrew Fry Chief Executive: Leslie Writtle The following care/recovery plan has been implemented: The DBT service will: Provide you with therapy services that have been shown to wosk well with the kind of difficulties youhave. \wpow mt Heve A PEBovAlivt ; You will be offered weekly skills groups’ sessions on a Tuesday 9:30 am till 12pm at Quayside house, Rounds green road and weekly 1:1 sessions with your individual therapist. We will make sure that any needs relating to your gender, disability, sexual orientation, ethnic background or religion will be taken into account in the way the service is provided. We will treat everything you tell us as being confidential within your care team and will only pass on this information on to others when is it absolutely essential to do so. We will explain the reasons for everything we ask you to do between our sessions. We will tell you in good time when the service is likely to come to an end and when we are not able to attend our sessions (e.g. holiday). We will be checking that you are reducing the unskilful behaviours and moving towards your goals. If your 1:1 therapist is off for a prolonged period of time for any reason we will offer you the opportunity to meet with another member of the team temporarily You will need to: You have signed the DBT therapy contract which will form part of your DBT Care plan and the guidelines have been explained to you. Attend each of the Individual Therapy sessions and the Skills Group (even though, at times, you might feel as if you do not want tol). Tell us about anything that will affect our work together, especially anything that is happening to you that places you, others or your engagement with therapy at risk. Fill in the questionnaires we ask you to complete. Complete tasks at home between sessions. Let us know if you are unable to attend because of illness or crisis. Please do not consume alcohol or illicit substances before a session. You are aware that attendance to the full DBT programme is essential for you to move towards your goals. hat you must maintain individual therapy with your DBT therapist. If you miss 4 of appointments, you will be putting your participation with the DBT service at risk. You have signed the DBT therapy contract which will form part of your DBT Care plan and the guidelines have been explained to you. Crisis Plan You remain under the Sandwell Treatment team when you are in DBT. Whilst you are participating in DBT Pre Treatment therapy you will have regular contact with your 1:1 therapist and jointly you will increase your knowledge and skills in managing overwhelming emotions and other difficulties. If your therapist is off, we will discuss with you any additional support that may be offered by other members of the team. You will be able to request additional contact with your 1:1 therapist for NON Urgent matters. If you are in a mental health crisis you can: 1: Firstly utilise the new skills and resources you have been learning, look through your DBT ‘ teaching and homework sheets. Look at any personalised crisis plan developed with you and your 1:1 therapist. Remember the STOP skill Stop: stay still, do not act on your emotions: Take a step back, move away take a breath. Observe what is going in around you, within your body. Proceed mindfully; think about what you need to do to resolve the problem or emotion be mindful of acting in emotion mind! <-+e@4 quoapa THAT we ia CLER HELMED 2: Contact the Wellbeing Duty worker at Quayside house. Paik ; From siitnon Tel: 0121 543 4295 / 4292 ask to speak with wellbeing duty worker. RE x ove BRE aS Inform them that you are currently in DBT and you are experiencing a crisis and in neddst port The duty worker will be able to discus and provide support with how you can problem solve the difficulties you are experiencing. The duty worker is available Monday to Friday 9am to 5pm. 3: During the evenings or at weekends you can contact the crisis team: 0121 543 4100. We will provide you with an “in case of Crisis card” for you to keep handy and this card also details other useful numbers in case of a crisis. Yours sincerely, A Jennifer Mannix: Sandwell DBT Team Cc GP Dr Beveridge, Oldbury Health Centre, Albert Street, Oldbury, B69 4DE File
Fri, 01 Nov 2019 08:53:03 +0000Message from the NHSBSA
- From
- "ASKUS1 (NHS BUSINESS SERVICES AUTHORITY)" <nhsbsa.askus1@nhs.net>
- To
- "mariembrown@hotmail.com" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Dear Madam,
Thank you for your call today. As discussed, the link below should provide all the guidance that you need:
Refund Information <https://contactcentreservices.nhsbsa.nhs.uk/selfnhsukokb/AskUs_HWHC/en-gb/4899/refunds-and-reclaiming-costs-already-paid/>
If you have any further queries, please visit the Ask Us <http://bit.ly/2Ez4Lgh> section of our website.
Kind regards
Chloe
Customer Contact Officer
NHSBSA
* Please do not reply to this email. Weâre unable to answer queries sent to this address.
Please note the NHS Business Services Authority does not consider email to be a secure method for communicating, as it is possible for information to be intercepted and read by third parties during transit. Therefore if you do correspond with us by email, we will take this to mean that you understand and accept this risk.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Dear Madam,
Thank you for your call today. As discussed, the link below should provide all the guidance that you need:
Refund Information
If you have any further queries, please visit the
Ask Us section of our website.
Kind regards
Chloe
Customer Contact Officer
NHSBSA
* Please do not reply to this email. Weâre unable to answer queries sent to this address.
Please note the NHS Business Services Authority does not consider email to be a secure method for communicating, as it is possible for information to be intercepted and read
by third parties during transit. Therefore if you do correspond with us by email, we will take this to mean that you understand and accept this risk.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 06 Nov 2019 13:30:20 +0000SDT-629709 | Report a problem with information about an NHS service on this website has been created
- From
- nhswebsite.servicedesk@nhs.net
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
Dear Sir/Madam,
Thank you for taking the time to contact the NHS Website service desk. We have logged a ticket for you under the reference SDT-629709. A member of our service desk team will be in touch.
The service desk team endeavour to assist everyone, however queries and issues that do not relate to www.nhs.uk are out of our control. This may cause a delay in our response, as we attempt to obtain additional information to aid you further.
Please be aware due to the high volume of contact that we receive daily, we are not always able to provide a response on the same day. We will, however, attempt to contact you at our earliest opportunity and we thank you for your patience at this busy time.
Please see the bottom of this email for useful contacts for queries and issues that donât relate to www.nhs.uk.
If you require an update at any time, please feel free to response to this email quoting the reference SDT-629709.
If the below answers your query or you would like to close your ticket
---> Please Click Here <--- <mailto:nhswebsite.servicedesk@nhs.net?Subject=Please%20close%20my%20ticket%20SDT-629709&body=IMPORTANT:%20Please%20do%20not%20edit%20the%20subject%20line,%20add%20any%20notes%20you%20wish%20below,%20Thank%20You.>
Kind Regards,
NHS Website Service Desk
NHS Website: www.nhs.uk
Follow us on Twitter: www.twitter.com/nhsuk
Find us on Facebook: www.facebook.com/nhswebsite
Watch us on You Tube: www.youtube.com/nhs
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy
Useful Contacts for queries not relating to www.nhs.uk. Please let us know, by response if one of these links resolves your query, thank you:
For life threatening or emergency medical issues please dial 999.
For non-emergency medical issue, please dial 111.
To share your personal experience about a recent visit to a NHS organisation, please use the following link:
http://www.nhs.uk/servicedirectories/Pages/HospitalCommentInput.aspx?servicetype=gp&searchtype=commentsearch <http://www.nhs.uk/servicedirectories/Pages/HospitalCommentInput.aspx?servicetype=gp&searchtype=commentsearch>
For employment and career opportunities with the NHS, please see NHS Job:
http://www.jobs.nhs.uk <http://www.jobs.nhs.uk>
To apply, amend or renew your European Health Insurance Card (EHIC):
http://www.ehic.org.uk
e-Referral Service:
https://www.ebs.ncrs.nhs.uk/ <https://www.ebs.ncrs.nhs.uk/>
Raising a Freedom of Information request or asking for data? Please check if the information is already available on:
https://www.nhs.uk/about-the-nhs-website/contactus/pages/freedom-of-information.aspx
For enquiries related to the provision of NHS services, please contact NHS England:
england.contactus@nhs.net
For general NHS policy issues:
http://www.info.doh.gov.uk/contactus.nsf/memo?openform <http://www.info.doh.gov.uk/contactus.nsf/memo?openform>
For enquiries how to make a complaint:
http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx <http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx>
For issues or feedback regarding the NHS 111 service, please contact the local provider. This is normal your local ambulance service or clinical commissioning group.
{CMI: NHSCSD583839}
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt}
.cs1E88C66E{color:#000000;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal;}
.csC0E03951{color:#000000;background-color:#FFFFFF;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal;}
.cs6B116EB5{color:#000000;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal;text-decoration: none;}
.cs71F31A25{color:#0000FF;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal;text-decoration: underline;}
Dear Sir/Madam,
Thank you for taking the time to contact the NHS Website service desk. We have logged a ticket for you under the reference SDT- 629709 . A member of
our service desk team will be in touch.
The service desk team endeavour to assist everyone, however queries and issues that do not relate to
www.nhs.uk are out of our control. This may cause a delay in our response, as we attempt to obtain additional information to aid you further.
Please be aware due to the high volume of contact that we receive daily, we are not always able to provide a response on the same day. We will, however, attempt to contact you at our earliest opportunity and we
thank you for your patience at this busy time.
Please see the bottom of this email for useful contacts for queries and issues that donât relate to
www.nhs.uk .
If you require an update at any time, please feel free to response to this email quoting the reference SDT- 629709 .
If the below answers your query or you would like to close your ticket
--->
Please Click Here <---
Kind Regards,
NHS Website Service Desk
NHS Website: www.nhs.uk
Follow us on Twitter: www.twitter.com/nhsuk
Find us on Facebook: www.facebook.com/nhswebsite
Watch us on You Tube: www.youtube.com/nhs
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy
Useful Contacts for queries not relating to
www.nhs.uk . Please let us know, by response if one of these links resolves your query, thank you:
For life threatening or emergency medical issues please dial 999.
For non-emergency medical issue, please dial 111.
To share your personal experience about a recent visit to a NHS organisation, please use the following link:
http://www.nhs.uk/servicedirectories/Pages/HospitalCommentInput.aspx?servicetype=gp&searchtype=commentsearch
For employment and career opportunities with the NHS, please see NHS Job:
http://www.jobs.nhs.uk
To apply, amend or renew your European Health Insurance Card (EHIC):
http:// www.ehic.org.uk
e-Referral Service:
https://www.ebs.ncrs.nhs.uk/
Raising a Freedom of Information request or asking for data? Please check if the information is already available on:
https://www.nhs.uk/about-the-nhs-website/contactus/pages/freedom-of-information.aspx
For enquiries related to the provision of NHS services, please contact NHS England:
england.contactus@nhs.net
For general NHS policy issues:
http://www.info.doh.gov.uk/contactus.nsf/memo?openform
For enquiries how to make a complaint:
http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx
For issues or feedback regarding the NHS 111 service, please contact the local provider. This is normal your local ambulance service or clinical commissioning group.
{CMI: NHSCSD583839}
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 06 Nov 2019 13:59:40 +0000Incomplete Cauda Equina Syndrome
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- pals@uhb.nhs.uk
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1.
All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2.
Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3.
He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4.
Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already in my notes.
I mentioned several other symptoms:
1. Urinary retention (bladder scan)
2. Burning feeling in my abdomen below my belly button near my pelvic bone
3. My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
4. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
5. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
6. Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
7. Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
8. Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
1. Physio therapy (already tried for 4 months, didn't help)
2. An injection into my spine to ease the pain (waiting time approx. six weeks)
3. Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
* How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
* How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
* How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie Brown <http://www.techtime.co.uk> â
P {margin-top:0;margin-bottom:0;}
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would stay at the hospital as long
as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General Hospital assured me that because
my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with neurosurgeons at the Queen Elizabeth
who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. N eurosurgeons at the QE
would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment
was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had
asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital with the facilities
to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
He is supposed to finish work at 5pm but often is calling patients at 6.30pm
Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same
image. He had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down
there are already in my notes.
I mentioned several other symptoms:
Urinary retention (bladder scan) Burning feeling in my abdomen below my belly button near my pelvic bone My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure
the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.) Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads,
tens machine etc Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
Physio therapy (already tried for 4 months, didn't help) An injection into my spine to ease the pain (waiting time approx. six weeks) Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses? How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining? How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday
the surgeon didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6
hours to get surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and
buckling in my right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they
found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing
and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie
Brown âWed, 06 Nov 2019 14:07:13 +0000Marie Brown shared the folder "Shared with Jen" with you.
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- jennifer.mannix@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- AttachedImage; AttachedImage
Marie Brown shared the folder "Shared with Jen" with you.
<https://1drv.ms:443/f/s!BJESKz7cMog2icYfKrydmkDqoi4tWA?e=KIkBlIgDEU-npD5UkIqzXQ&at=9> <https://1drv.ms:443/f/s!BJESKz7cMog2icYfKrydmkDqoi4tWA?e=KIkBlIgDEU-npD5UkIqzXQ&at=9>
Shared with Jen
Open <https://1drv.ms:443/f/s!BJESKz7cMog2icYfKrydmkDqoi4tWA?e=KIkBlIgDEU-npD5UkIqzXQ&at=9>
Microsoft respects your privacy. To learn more, please read our Privacy Statement. <https://westeuroper-notifyp.svc.ms:443/api/v2/tracking/method/Click?mi=KIkBlIgDEU-npD5UkIqzXQ&ru=https%3a%2f%2fprivacy.microsoft.com%2fprivacystatement&tc=PrivacyStatement&cs=0314d9fa12424d266f2bced0d585848e>
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
<https://westeuroper-notifyp.svc.ms:443/api/v2/tracking/method/View?mi=KIkBlIgDEU-npD5UkIqzXQ>
body
{
mso-line-height-rule: exactly;
}
table
{
border-collapse: collapse;
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
tr
{
mso-line-height-rule: exactly;
}
td
{
mso-line-height-rule: exactly;
}
body {
font-size: 0;
line-height: 0;
mso-line-height-rule: exactly;
}
table
{
border-collapse: collapse;
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
tr
{
font-size: 0px;
mso-line-height-alt: 0px;
mso-margin-top-alt: 0px;
mso-line-height-rule: exactly;
}
td
{
mso-line-height-rule: exactly;
}
.MetaData--hideDesktop
{
display: none;
}
@media only screen and (max-width: 480px)
{
a[x-apple-data-detectors]
{
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
/* Gmail-specific so this class gets applied */
* [lang~="MetaData--hideGmail"]
{
display: none !important;
}
table
{
width: 100% !important;
}
table[class="AutoWidth"]
{
width: auto !important;
}
.MobileNoPadding
{
padding: 0 !important;
}
.MobileFullWidth
{
width: 100% !important;
}
img[class="MobileFullWidth"]
{
height: auto !important;
}
.pl12
{
padding-left: 12px !important;
}
.MetaData--hideMobile
{
display: none;
font-size: 1px;
color: #333333;
line-height: 1px;
max-height: 0px;
opacity: 0;
overflow: hidden;
}
.MetaData--hideDesktop
{
display: block !important;
}
.pbm0
{
padding-bottom: 0 !important;
}
}
@media only screen and (max-width: 900px)
{
a[x-apple-data-detectors]
{
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
}
Marie Brown shared the folder "Shared with Jen" with you.
Shared with Jen
Open
Microsoft respects your privacy. To learn more, please read our
Privacy Statement.
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052Wed, 06 Nov 2019 14:08:34 +0000Marie Brown shared the folder "Shared with Jen" with you.
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- jennifer.mannix@nhs.uk
- CC
- â
- BCC
- â
- Named attachments
- AttachedImage; AttachedImage
Marie Brown shared the folder "Shared with Jen" with you.
<https://1drv.ms:443/f/s!BJESKz7cMog2icYfaToNGkGYDAe6sA?e=DUca6ULpxEe4r9qYIZ_Y7w&at=9> <https://1drv.ms:443/f/s!BJESKz7cMog2icYfaToNGkGYDAe6sA?e=DUca6ULpxEe4r9qYIZ_Y7w&at=9>
Shared with Jen
Open <https://1drv.ms:443/f/s!BJESKz7cMog2icYfaToNGkGYDAe6sA?e=DUca6ULpxEe4r9qYIZ_Y7w&at=9>
Microsoft respects your privacy. To learn more, please read our Privacy Statement. <https://westeuroper-notifyp.svc.ms:443/api/v2/tracking/method/Click?mi=DUca6ULpxEe4r9qYIZ_Y7w&ru=https%3a%2f%2fprivacy.microsoft.com%2fprivacystatement&tc=PrivacyStatement&cs=0314d9fa12424d266f2bced0d585848e>
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
<https://westeuroper-notifyp.svc.ms:443/api/v2/tracking/method/View?mi=DUca6ULpxEe4r9qYIZ_Y7w>
body
{
mso-line-height-rule: exactly;
}
table
{
border-collapse: collapse;
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
tr
{
mso-line-height-rule: exactly;
}
td
{
mso-line-height-rule: exactly;
}
body {
font-size: 0;
line-height: 0;
mso-line-height-rule: exactly;
}
table
{
border-collapse: collapse;
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
tr
{
font-size: 0px;
mso-line-height-alt: 0px;
mso-margin-top-alt: 0px;
mso-line-height-rule: exactly;
}
td
{
mso-line-height-rule: exactly;
}
.MetaData--hideDesktop
{
display: none;
}
@media only screen and (max-width: 480px)
{
a[x-apple-data-detectors]
{
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
/* Gmail-specific so this class gets applied */
* [lang~="MetaData--hideGmail"]
{
display: none !important;
}
table
{
width: 100% !important;
}
table[class="AutoWidth"]
{
width: auto !important;
}
.MobileNoPadding
{
padding: 0 !important;
}
.MobileFullWidth
{
width: 100% !important;
}
img[class="MobileFullWidth"]
{
height: auto !important;
}
.pl12
{
padding-left: 12px !important;
}
.MetaData--hideMobile
{
display: none;
font-size: 1px;
color: #333333;
line-height: 1px;
max-height: 0px;
opacity: 0;
overflow: hidden;
}
.MetaData--hideDesktop
{
display: block !important;
}
.pbm0
{
padding-bottom: 0 !important;
}
}
@media only screen and (max-width: 900px)
{
a[x-apple-data-detectors]
{
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
}
Marie Brown shared the folder "Shared with Jen" with you.
Shared with Jen
Open
Microsoft respects your privacy. To learn more, please read our
Privacy Statement.
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052Thu, 07 Nov 2019 09:37:04 +0000RE: Incomplete Cauda Equina Syndrome
- From
- PALS <PALS@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>, PALS <PALS@uhb.nhs.uk>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1. All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2. Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3. He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4. Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already in my notes.
I mentioned several other symptoms:
1. Urinary retention (bladder scan)
2. Burning feeling in my abdomen below my belly button near my pelvic bone
3. My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
4. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
5. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
6. Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
7. Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
8. Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
1. Physio therapy (already tried for 4 months, didn't help)
2. An injection into my spine to ease the pain (waiting time approx. six weeks)
3. Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
* How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
* How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
* How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie Brown <https://smex12-5-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.techtime.co.uk&umid=4d1e8ef1-e0aa-4b0a-8571-bf58d7c9865e&auth=dfa03298f42fa9c58ba10bbddf6725f9869d62e7-7583479c008549eceba661ff0664c759b31604b1> â
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital.
My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on
an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot
work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis
is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text
message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting
rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like
Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1.
All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2.
Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3.
He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4.
Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had
me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already
in my notes.
I mentioned several other symptoms:
Urinary retention (bladder scan)
Burning feeling in my abdomen below my belly button near my pelvic bone
My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend
health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
Physio therapy (already tried for 4 months, didn't help)
An injection into my spine to ease the pain (waiting time approx. six weeks)
Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon
didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get
surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my
right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome
from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie
Brown âThu, 07 Nov 2019 09:37:04 +0000Welcome from the Cauda Equina Syndrome Association CIC - November Newsletter 2019
- From
- PALS <PALS@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>, PALS <PALS@uhb.nhs.uk>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.gif"]
Welcome to the Cauda Equina Syndrome Association CIC View online version <http://x2rw3.mjt.lu/nl2/x2rw3/07n.html?m=AMIAAFYBm0gAAcg-nkoAAKf6hXQAAAAAEQgAAAtwAA-WRQBd1QRKWlqzIn5NSwCa7NuHnaNqZwAPWS4&b=49ea9bb3&e=2cf8179d&x=3MEqwDFDQ06wPel13FCZ6yorz1XMuj59QHOwK8kFxKE> <http://x2rw3.mjt.lu/img/x2rw3/b/07n/gix.png> <https://x2rw3.mjt.lu/img/x2rw3/b/07n/v8hh3.jpeg> Welcome to our November newsletter! We now have our new offices here in Broughton Hall, Skipton, North Yorkshire! We are delighted to hold a monthly support group meeting here on the first Monday of each month. Come along and join us for a chat, coffee & cake and meet other CES members. Next meeting Monday 2nd December 11am - 1pm. Renew Inserts - Product Trial Would you like to take part in the Renew Inserts product trial? This is a new product and we are inviting our members to trial it. Renew inserts help prevent Accidental Bowel Leakage (ABL) and provide reliable and discreet internal protection that allows you the opportunity to live a normal, active life. To find out more, please read our review here <http://x2rw3.mjt.lu/lnk/AMIAAFYBm0gAAcg-nkoAAKf6hXQAAAAAEQgAAAtwAA-WRQBd1QRKWlqzIn5NSwCa7NuHnaNqZwAPWS4/1/-93xQ8wMHtuhU0A_wNOKcQ/aHR0cHM6Ly93d3cuaWhhdmVjYXVkYWVxdWluYS5jb20vbmV3cy9yZW5ldy1hbmFsLWluc2VydHMtcmV2aWV3Lw> or email marie@ihavecaudaequina.com to receive your FREE trial pack. <https://x2rw3.mjt.lu/img/x2rw3/b/07n/v8hnt.jpeg> <https://x2rw3.mjt.lu/img/x2rw3/b/07n/v8hin.jpeg> <https://x2rw3.mjt.lu/img/x2rw3/b/07n/v8hr0.png> Christmas Awareness Campaign 2019 Be in with the chance to win £100 cash and £100 for the health care professional who supports the campaign. All you need to do is visit GP surgeries / hospitals in your area and collect emails, phone numbers and addresses for practices who are willing to display our CES posters and leaflets. Take a selfie with a member of staff, or of the surgery or hospital and send the contact details to us at: info@ihavecaudaequina.com The person with the MOST selfies and contact details will win the £100. There will also be £100 for the health care professionals who send us photos of our leaflets in the surgeries / hospitals. Closing date 14.2.19. Support Group Dates 2019 / 2020 We have organised CES support groups for the next few months and hope you will come along to see us! Please scroll down for a full list of groups and dates, we hope to see you there ! <https://x2rw3.mjt.lu/img/x2rw3/b/07n/v8imp.jpeg> This e-mail has been sent to mariembrown@hotmail.com, click here to unsubscribe <http://x2rw3.mjt.lu/unsub2?hl=en&m=AMIAAFYBm0gAAcg-nkoAAKf6hXQAAAAAEQgAAAtwAA-WRQBd1QRKWlqzIn5NSwCa7NuHnaNqZwAPWS4&b=49ea9bb3&e=2cf8179d&x=3MEqwDFDQ06wPel13FCZ6yorz1XMuj59QHOwK8kFxKE> . <http://x2rw3.mjt.lu/lnk/AMIAAFYBm0gAAcg-nkoAAKf6hXQAAAAAEQgAAAtwAA-WRQBd1QRKWlqzIn5NSwCa7NuHnaNqZwAPWS4/2/KuEU7-9qWc1IbaIYbfGPag/aHR0cHM6Ly93d3cubWFpbGpldC5jb20vP3V0bV9zb3VyY2U9Zm9vdGVyJnV0bV9tZWRpdW09ZW1haWwmdXRtX2NhbXBhaWduPWxvZ28x> <http://x2rw3.mjt.lu/oo/AMIAAFYBm0gAAcg-nkoAAKf6hXQAAAAAEQgAAAtwAA-WRQBd1QRKWlqzIn5NSwCa7NuHnaNqZwAPWS4/bbd451d8/e.gif>
Thu, 07 Nov 2019 16:05:49 +0000Re: Incomplete Cauda Equina Syndrome
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- PALS
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Good afternoon Will,
My NHS Number: 608 276 5451, I saw a registrar but after a few phone calls yesterday I found out that my consultant is Dr Stephen Metcalfe.
I discussed the appointment and missing test results with his secretary Kate, who is going to try to "tag" the test results from Sandwell General Hospital to my file at the Queen Elizabeth Hospital so that everything is in one place, to make it easier for Dr Metcalfe to review everything.
I hope this helps,
Regards,
Marie Brown <http://www.techtime.co.uk> â
________________________________
From: PALS <PALS@uhb.nhs.uk>
Sent: 07 November 2019 9:37 AM
To: 'Marie Brown' <mariembrown@hotmail.com>; PALS <PALS@uhb.nhs.uk>
Subject: RE: Incomplete Cauda Equina Syndrome
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1. All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2. Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3. He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4. Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already in my notes.
I mentioned several other symptoms:
1. Urinary retention (bladder scan)
2. Burning feeling in my abdomen below my belly button near my pelvic bone
3. My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
4. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
5. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
6. Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
7. Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
8. Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
1. Physio therapy (already tried for 4 months, didn't help)
2. An injection into my spine to ease the pain (waiting time approx. six weeks)
3. Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
* How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
* How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
* How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie Brown <https://smex12-5-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.techtime.co.uk&umid=4d1e8ef1-e0aa-4b0a-8571-bf58d7c9865e&auth=dfa03298f42fa9c58ba10bbddf6725f9869d62e7-7583479c008549eceba661ff0664c759b31604b1> â
P {margin-top:0;margin-bottom:0;}
Good afternoon Will,
My NHS Number: 608 276 5451 , I saw a registrar but after
a few phone calls yesterday I found out that my consultant is Dr Stephen Metcalfe.
I discussed the appointment and missing test results with his secretary Kate, who is going to try to "tag" the test results from Sandwell General Hospital to my file at the Queen Elizabeth Hospital so that everything is in one place, to make it easier for Dr
Metcalfe to review everything.
I hope this helps,
Regards,
Marie
Brown â
From: PALS <PALS@uhb.nhs.uk>
Sent: 07 November 2019 9:37 AM
To: 'Marie Brown' <mariembrown@hotmail.com>; PALS <PALS@uhb.nhs.uk>
Subject: RE: Incomplete Cauda Equina Syndrome
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would
stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General
Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with
neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. Neurosurgeons at the QE would be
able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment was at
2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed
to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital
with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1.
All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2.
Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3.
He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4.
Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had me lie down and lift
both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already in my notes.
I mentioned several other symptoms:
Urinary retention (bladder scan)
Burning feeling in my abdomen below my belly button near my pelvic bone
My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend
health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
Physio therapy (already tried for 4 months, didn't help)
An injection into my spine to ease the pain (waiting time approx. six weeks)
Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon didn't look at any
of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get surgery to have a
good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my right knee? I really
don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing and
potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie
Brown âThu, 07 Nov 2019 16:05:49 +0000Your Civil Legal Advice reference number
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- PALS
- CC
- —
- BCC
- —
- Named attachments
- ["image001.gif"]
Dear Marie Brown, Your details have been submitted to Civil Legal Advice (CLA). Your reference number is AN-6116-3955. You can now call CLA on 0345 345 4 345. Please quote your reference number when you call. Take a short survey. Help improve the service. https://www.gov.uk/done/check-if-civil-legal-advice-can-help-you --- This is an automated email. Please do not reply to this email address.
Thu, 07 Nov 2019 16:23:28 +0000RE: Incomplete Cauda Equina Syndrome
- From
- PALS <PALS@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>, PALS <PALS@uhb.nhs.uk>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Marie,
I have forwarded your e-mail to Mr Metcalfe, once I receive a response I shall advise you.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 07 November 2019 16:06
To: PALS
Subject: Re: Incomplete Cauda Equina Syndrome
Good afternoon Will,
My NHS Number: 608 276 5451, I saw a registrar but after a few phone calls yesterday I found out that my consultant is Dr Stephen Metcalfe.
I discussed the appointment and missing test results with his secretary Kate, who is going to try to "tag" the test results from Sandwell General Hospital to my file at the Queen Elizabeth Hospital so that everything is in one place, to make it easier for Dr Metcalfe to review everything.
I hope this helps,
Regards,
Marie Brown <https://smex12-5-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.techtime.co.uk&umid=c2b917ab-0522-46a8-ba64-bc6b40fe6b42&auth=82db8e387ef855b35e1cdf83d04f44572e6f20ee-bf0e4a06a6d90b8732c73b01c05e4ee5504aa993> â
________________________________
From: PALS <PALS@uhb.nhs.uk>
Sent: 07 November 2019 9:37 AM
To: 'Marie Brown' <mariembrown@hotmail.com>; PALS <PALS@uhb.nhs.uk>
Subject: RE: Incomplete Cauda Equina Syndrome
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1. All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2. Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3. He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4. Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already in my notes.
I mentioned several other symptoms:
1. Urinary retention (bladder scan)
2. Burning feeling in my abdomen below my belly button near my pelvic bone
3. My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
4. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
5. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
6. Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
7. Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
8. Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
1. Physio therapy (already tried for 4 months, didn't help)
2. An injection into my spine to ease the pain (waiting time approx. six weeks)
3. Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
* How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
* How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
* How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie Brown <https://smex12-5-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.techtime.co.uk&umid=4d1e8ef1-e0aa-4b0a-8571-bf58d7c9865e&auth=dfa03298f42fa9c58ba10bbddf6725f9869d62e7-7583479c008549eceba661ff0664c759b31604b1> â
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Marie,
I have forwarded your e-mail to Mr Metcalfe, once I receive a response I shall advise you.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 07 November 2019 16:06
To: PALS
Subject: Re: Incomplete Cauda Equina Syndrome
Good afternoon Will,
My NHS Number: 608 276 5451 ,
I saw a registrar but after a few phone calls yesterday I found out that my consultant is Dr Stephen Metcalfe.
I discussed the appointment and missing test results with his secretary Kate, who is going to try to "tag" the test results from Sandwell
General Hospital to my file at the Queen Elizabeth Hospital so that everything is in one place, to make it easier for Dr Metcalfe to review everything.
I hope this helps,
Regards,
Marie
Brown â
From: PALS <PALS@uhb.nhs.uk>
Sent: 07 November 2019 9:37 AM
To: 'Marie Brown' <mariembrown@hotmail.com>; PALS <PALS@uhb.nhs.uk>
Subject: RE: Incomplete Cauda Equina Syndrome
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital.
My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on
an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot
work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis
is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text
message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting
rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like
Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1.
All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2.
Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3.
He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4.
Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He
had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are
already in my notes.
I mentioned several other symptoms:
Urinary retention (bladder scan) Burning feeling in my abdomen below my belly button near my pelvic bone My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I
force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.) Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat
heating pads, tens machine etc Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
Physio therapy (already tried for 4 months, didn't help) An injection into my spine to ease the pain (waiting time approx. six weeks) Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses? How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining? How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon
didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get
surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my
right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome
from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie
Brown âThu, 07 Nov 2019 16:23:28 +0000You have new matches and messages In HomeSwapper
- From
- PALS <PALS@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>, PALS <PALS@uhb.nhs.uk>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.gif"]
<https://housingpartners.blob.core.windows.net/marketing/email-header.png> Hi, You have new matches in HomeSwapper. These are new homes which match what you are looking for and the person in the property wants a home like yours. They are possible swaps. You also have new messages. This might be a question about your home, someone asking you to swap homes with them or an invitation to swap via a MultiSwap. Please go to www.homeswapper.co.uk <http://u1660675.ct.sendgrid.net/wf/click?upn=6DycuKphHqQeZJJXzzYXD9StEMtwYij4za3li06q4uoDRW6h-2Bv1WiIppa4Z7zdLW4INiBPRvJrJUMBUOCAM0jvJBkdGWsBY9ENaaApbkfvSxak111aXQUMyzlzGzYBeEAWSVsSGEPavH0x6sC8wDoQ-3D-3D_-2Ft6gbD0phmAEr7CThrZPE7iKkX9koiR8OYpfXqaG9rUt0RG3oZUaiZZ-2FDipOdsC0bij5mosfgnlK1-2FiTNoBme0qngW6sFlONgGZTpCPnZN1ZZT0G6lFYgJ0lNuuNJQglfdRdp0JF4cT-2BsH7GJL8xyFoip2BqdJCmbY6hl2j8a76vmy1FKz5RR9azhCBpI0Y-2FUd0OlNNdsvJvx5o2XWVEp9WhWVB1W1FeuU4aqDqdQC4-3D> and login. Once logged in, click on Messages to read your latest message. Thanks, The HomeSwapper Team <http://u1660675.ct.sendgrid.net/wf/click?upn=6DycuKphHqQeZJJXzzYXD20aztmxoCaMKd0G2JN1fgeaEuLwwwa4-2FrYz2U98bpWo-2Bj9UVplVPuw0zcE4MIF42A-3D-3D_-2Ft6gbD0phmAEr7CThrZPE7iKkX9koiR8OYpfXqaG9rUt0RG3oZUaiZZ-2FDipOdsC0bij5mosfgnlK1-2FiTNoBme5JBGzsjpUUtbzc6AEjzpxZBcnDn81ejbYZiu8W9gSL5xA-2FvBFWmqFvQS6XSVlmt0IouH3K2cCVzDZh3FYisMlWUBADPcr6-2BY7v2iLWvT8cXjqrtHqpIO47d8a0jxyhoZuyLg4DSLwbH5gdddht4e5Y-3D> <https://housingpartners.blob.core.windows.net/marketing/email-footer.png> <https://u1660675.ct.sendgrid.net/wf/open?upn=-2Ft6gbD0phmAEr7CThrZPE7iKkX9koiR8OYpfXqaG9rUt0RG3oZUaiZZ-2FDipOdsC0bij5mosfgnlK1-2FiTNoBme2Txk80KFrOjwOD5pqh9-2FP5JC6Dr4vfJbPJM0LiItDuMwoc-2FiOM1eIr2tJaJ-2BF7PN81wAEQ0z0bMvj6brH2vhWYXtDJenCfV2VsJnSNJyohe017Pz9V63SaqNjSt4nBLRWPxSH7EvrUU5IEW-2FSiVL6M-3D>
Fri, 08 Nov 2019 10:51:05 +0000RE: Incomplete Cauda Equina Syndrome
- From
- PALS <PALS@uhb.nhs.uk>
- To
- PALS <PALS@uhb.nhs.uk>, 'Marie Brown' <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Marie,
I have been informed that the secretary of Mr Metcalfe is working on your request, and that it is in hand.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALA@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: PALS
Sent: 07 November 2019 16:23
To: 'Marie Brown'; PALS
Subject: RE: Incomplete Cauda Equina Syndrome
Dear Marie,
I have forwarded your e-mail to Mr Metcalfe, once I receive a response I shall advise you.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 07 November 2019 16:06
To: PALS
Subject: Re: Incomplete Cauda Equina Syndrome
Good afternoon Will,
My NHS Number: 608 276 5451, I saw a registrar but after a few phone calls yesterday I found out that my consultant is Dr Stephen Metcalfe.
I discussed the appointment and missing test results with his secretary Kate, who is going to try to "tag" the test results from Sandwell General Hospital to my file at the Queen Elizabeth Hospital so that everything is in one place, to make it easier for Dr Metcalfe to review everything.
I hope this helps,
Regards,
Marie Brown <https://smex12-5-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.techtime.co.uk&umid=c2b917ab-0522-46a8-ba64-bc6b40fe6b42&auth=82db8e387ef855b35e1cdf83d04f44572e6f20ee-bf0e4a06a6d90b8732c73b01c05e4ee5504aa993> â
________________________________
From: PALS <PALS@uhb.nhs.uk>
Sent: 07 November 2019 9:37 AM
To: 'Marie Brown' <mariembrown@hotmail.com>; PALS <PALS@uhb.nhs.uk>
Subject: RE: Incomplete Cauda Equina Syndrome
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission. Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital. My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1. All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2. Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3. He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4. Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are already in my notes.
I mentioned several other symptoms:
1. Urinary retention (bladder scan)
2. Burning feeling in my abdomen below my belly button near my pelvic bone
3. My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette.
4. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot.
5. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.)
6. Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time
7. Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat heating pads, tens machine etc
8. Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
1. Physio therapy (already tried for 4 months, didn't help)
2. An injection into my spine to ease the pain (waiting time approx. six weeks)
3. Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
* How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses?
* How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining?
* How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie Brown <https://smex12-5-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.techtime.co.uk&umid=4d1e8ef1-e0aa-4b0a-8571-bf58d7c9865e&auth=dfa03298f42fa9c58ba10bbddf6725f9869d62e7-7583479c008549eceba661ff0664c759b31604b1> â
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Marie,
I have been informed that the secretary of Mr Metcalfe is working on your request, and that it is in hand.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALA@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: PALS
Sent: 07 November 2019 16:23
To: 'Marie Brown'; PALS
Subject: RE: Incomplete Cauda Equina Syndrome
Dear Marie,
I have forwarded your e-mail to Mr Metcalfe, once I receive a response I shall advise you.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 07 November 2019 16:06
To: PALS
Subject: Re: Incomplete Cauda Equina Syndrome
Good afternoon Will,
My NHS Number: 608 276 5451 ,
I saw a registrar but after a few phone calls yesterday I found out that my consultant is Dr Stephen Metcalfe.
I discussed the appointment and missing test results with his secretary Kate, who is going to try to "tag" the test results from Sandwell
General Hospital to my file at the Queen Elizabeth Hospital so that everything is in one place, to make it easier for Dr Metcalfe to review everything.
I hope this helps,
Regards,
Marie
Brown â
From: PALS <PALS@uhb.nhs.uk>
Sent: 07 November 2019 9:37 AM
To: 'Marie Brown' <mariembrown@hotmail.com>; PALS <PALS@uhb.nhs.uk>
Subject: RE: Incomplete Cauda Equina Syndrome
Good morning Marie,
Thank you for your e-mail. Could you please provide us with your NHS number and the name of the Neurosurgeon you last saw in the Hot Clinic.
Kind Regards,
Will Forrest
Assistant Patient Relations Manager
Email:
PALS@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
PALS Office, Queen Elizabeth Hospital Birmingham
PALS - University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston
Birmingham, B15 2GW
This email and any attachment may contain confidential information and is solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. Any unauthorised use, retention
or disclosure of the contents will be in breach of the Data Protection Act. Although the Trust has taken all reasonable precautions to ensure it has robust security measurements in place, e-mail transmission cannot be guaranteed to be secure or error-free
as information could be intercepted, corrupted, lost, destroyed, delayed or contain viruses. The Trust therefore does not accept liability for any error, loss or damage or omissions in the contents of this message, which arise as a result of e-mail transmission.
Any e-mail including its content and any attachment may be monitored and used or blocked by the Trust for reasons of security and for monitoring internal compliance with the Trust's policy on internet use.
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 06 November 2019 14:00
To: PALS
Subject: Incomplete Cauda Equina Syndrome
Good afternoon,
Yesterday I attended a "Hot Clinic" at The New Queen Elizabeth Hospital because last week I was diagnosed with Cauda Equina Syndrome at Sandwell Hospital.
My GP came to my home to make sure I would stay at the hospital as long as the doctors needed to treat/diagnose me, which I did. I had an MRI, bladder scans, blood tests and an ultra sound (which also confirmed an ovarian cyst someone at the QE spotted on
an MRI image.) Doctors at Sandwell General Hospital assured me that because my GP acted quickly and realised what my symptoms were, my prognosis was good. There are no doctors at Sandwell General able to treat me because the orthopaedic surgeons there cannot
work on spines so they were liaising with neurosurgeons at the Queen Elizabeth who were requesting all of these tests.
I was discharged from Sandwell General Hospital with a confirmed diagnosis of Cauda Equina Syndrome but assured that because it was incomplete my prognosis
is good. Neurosurgeons at the QE would be able to either operate or treat the condition before it progresses and causes paralysis of my bowel, bladder and possibly my legs, so I was to attend the Hot Clinic at 2pm on November 5th. I also received a text
message stating that my appointment was at 2pm.
Yesterday my father took an afternoon off work to attend the appointment with me (because I also have BPD and get stressed/anxious in settings like waiting
rooms.) We sat calmly as the clock progressed to 2.30 but by 3pm we had asked the receptionist why we were waiting so long and by 3.15 I was so distressed by the busy waiting room I was asking if it was possible to transfer my care to another hospital like
Russells Hall (it isn't, the QE is the only hospital with the facilities to treat me.)
When I saw the neurosurgeon he was very stressed and related the problems with running the clinic the way it is currently run:
1.
All patients given an appointment time for the beginning of the clinic leading to long waiting times and frustration for patients
2.
Seven patients to see in 3 hours with ambulances bringing patients in stretchers in who jump the queue
3.
He is supposed to finish work at 5pm but often is calling patients at 6.30pm
4.
Not enough time with each patient etc
In my case he reviewed one MRI image of my spine at the L5 where a bulging disc is rubbing my nerves possibly causing the pain in my left hip which is making walking increasingly difficult, and the cross section of the same image. He
had me lie down and lift both legs plus he stuck a pin in both legs to confirm I can feel it. I declined having a finger stuck up my bum explaining that two doctors at Sandwell General did that last week and the results of their poking around down there are
already in my notes.
I mentioned several other symptoms:
Urinary retention (bladder scan) Burning feeling in my abdomen below my belly button near my pelvic bone My right knee started buckling last week when I pushed someone in a wheelchair and again when I was leaning against a post for support/balance whilst I had a cigarette. I cannot stand with my weight on my left leg (due to the electric shock sensations I get in my left hip when I try) hence balancing on my right leg a lot. The distance I can walk before the pain in my left hip gets too severe is getting less and less to the point where I cannotâ go out socially and enjoy time with friends and family and only go out when I
force myself to endure the pain, so that I can attend health appointments to try to manage my mental health (which has deteriorated significantly since I am stuck at home most of the time.) Back ache in my lower spine, not nearly as painful as the shocks in my left hip but again, significant enough to cause a lot of pain when sitting for any time, standing for any time Even lying down to sleep my hip burns and my back aches as I try to find a comfortable spot. I have tried everything, specialist pillow to put between my thighs if I lie on my side, a new mattress, buckwheat
heating pads, tens machine etc Pain/burning around my ribs on the right side of my back
The neurosurgeon said these were unimportant or not related to the disc protrusion rubbing on my nerves and offered 3 options:
Physio therapy (already tried for 4 months, didn't help) An injection into my spine to ease the pain (waiting time approx. six weeks) Surgery (which he advised against due to all of the risks)
I opted for an injection to ease the pain as right now that is my main concern/problem and because I stressed how painful it is to walk and sit he also prescribed Pregabalin, but am left very confused:
How is this injection going to prevent my bladder/bowel from becoming paralysed if my condition progresses? How is this injection going to relieve the burning sensation in my bladder or drain it of the urine it is retaining? How is this injection going to relieve the burning in my back by my ribs?
Last week I was told cauda equina requires immediate surgery when it becomes acute (which is when it is usually diagnosed) but as mine is incomplete medical intervention should be able to prevent further damage, but yesterday the surgeon
didn't look at any of the other test results or at the very least drain my burning bladder or discuss cauda equina at all. Am I supposed to wait until my bladder/bowel do become paralysed before action will be taken? By which time I'll have 6 hours to get
surgery to have a good prognosis or a maximum of 48 hours for any kind of reasonable prognosis? Exactly how debilitating should the pain become before anything will be done to help me walk without electric shock sensations in my left hip and buckling in my
right knee? I really don't want to get to the stage where my "saddle area" is paralysed but I do not feel confident that the surgeon I saw yesterday had the time or resources to thoroughly check my test results and treat all of the issues they found.
I am therefore requesting information or guidance from PALS as to what I need to do to request a neurosurgeon to review all of my test results and advise me on what I need to do in order to avoid my Incomplete Cauda Eqina Syndrome
from progressing and potentially leaving me with bowel/incontinence issues and a degree of paralysis around my saddle region.
Many thanks,
Marie
Brown âFri, 08 Nov 2019 10:51:05 +0000You have new messages in HomeSwapper
- From
- PALS <PALS@uhb.nhs.uk>
- To
- PALS <PALS@uhb.nhs.uk>, 'Marie Brown' <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.gif"]
<https://housingpartners.blob.core.windows.net/marketing/email-header.png> Hi, You have received a new message in HomeSwapper. This might be a question about your home, someone asking you to swap homes with them or an invitation to swap via a MultiSwap. Please go to www.homeswapper.co.uk and login. Once logged in, click on Messages to read your latest message. Thanks, The HomeSwapper Team <http://u1660675.ct.sendgrid.net/wf/click?upn=6DycuKphHqQeZJJXzzYXD20aztmxoCaMKd0G2JN1fgeaEuLwwwa4-2FrYz2U98bpWo-2Bj9UVplVPuw0zcE4MIF42A-3D-3D_-2Ft6gbD0phmAEr7CThrZPE7iKkX9koiR8OYpfXqaG9rWqwT6mPZRWDi-2FDhuq39LjRDdB3wntQMKu4uyVxacs35PRr3c5hQDH-2FzYVnQ594h8mspx5o9tNY4meCBvR4wmrUJ8PcgL8iZngvfvrjQBsRR1bmTgh2kal4Uqwp-2FLZ-2FfSN-2BveF93zjryUoWExwaAdYkYa9W8c4Bg9rK4VvDes4pBAFjYl17bvIbnR6JzKapCFc-3D> <https://housingpartners.blob.core.windows.net/marketing/email-footer.png> <https://u1660675.ct.sendgrid.net/wf/open?upn=-2Ft6gbD0phmAEr7CThrZPE7iKkX9koiR8OYpfXqaG9rWqwT6mPZRWDi-2FDhuq39LjRDdB3wntQMKu4uyVxacs35CsqPyT7XObul86Tzz62TkyGTpW37il-2BPNPQgMp-2B-2BCg3emcDRrnqlm3YVZaMGANwEUfpFo8c0Rg3mXU-2Fkk4Q-2Bg7GTPuBMw-2BVX-2Bz7NcKr-2BPFyCbsFLlwKz1AiymYAXORi4FPYW54EdReg8I0XjYiCvfI-3D>
Fri, 15 Nov 2019 15:37:31 +0000Bidding issues
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- marnie_cavell@sandwell.gov.uk
- CC
- "Eve Willis"
- BCC
- —
- Named attachments
- ["Final_Newsletter_week_33 highlighted flat.pdf", "Red Flags - I Have Cauda Equina.pdf"]
Hi Marnie and Jen, Eve suggested I contact you to discuss issues I'm having trying to bid on a property. On 30/10/2019 I was diagnosed with Cauda Equina Syndrome caused by the spinal trauma Carl Clift inflicted in August 2018, I am currently awaiting surgery on my spine to correct the problem, but even after surgery I may continue to have lifelong issues. This is the reason I've been having the physical symptoms such as nerve damage causing the limp in my left leg, and the problems with my back, having so much trouble with the stairs, problems trying to get into/out of the bath, using the kitchen cabinets (trying to bend down or reach up is increasingly painful), cooking, doing laundry, using the toilet/incontinence, walking etc. I have attached a document about Cauda Equina to this email for your information, I obtained this from the Cauda Equina Syndrome Association website at https://www.ihavecaudaequina.com/?amp if you would like more information as the NHS website does not contain any information on this syndrome apart from a mention in the "Lumbar Decompression Surgery" section - which details the surgery I have to have and its ramifications. Occupational Therapists assessed me earlier this year and made some adaptions to my flat (grip rails, a perching stool etc) but as the problem has progressed since then I am being referred for a new assessment to see if there is anything further they can do to help. I am also going to receive 6 weeks daily support with personal care at the end of which I understand there will be an assessment regarding long term care. As well as the upcoming spinal surgery for Cauda Equina I am currently receiving support from Jen Mannix at Quayside House (South Wellbeing Team) as part of DBT a course I attend twice per week, Tuesday morning at Quayside House for a group teaching session and a one2one with Jen. Due to the stress and anxiety of all the above I am also receiving support from Home Treatment Team who are coming every couple of days to deliver my medication. Because of my mental health and now physical health needs I am EXTREMELY reluctant to move outside of my GP catchment area <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> as shown in the link <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> . My second bedroom is used regularly by my aunt, mother and brother when they visit to help me so I am trying to keep the second bedroom for carers as I need them now more than ever. Because of my medical needs I can only bid on ground floor accommodation, so I am checking the postcode of every 2 bedroom ground floor flat on the bidding list each week, I have also bid on a few 1 bedroom flats out of desperation. I have found over 40 private flats and bungalows within the catchment area and contacted the estate agents but none of them want an unemployed disabled person who may need adaptions making to the property so am having to rule out the private sector unless there is a list of approved private landlords who are willing to rent their property to people in my circumstances. I have described the situation as best I can to give you an overall idea of my current circumstances, my prognosis, and everything I have done to try to troubleshoot these problems. I need to move as soon as possible. Getting down the stairs to attend medical appointments, dispose of rubbish, attempt to socialise etc is more painful than I can express. And as I become more unsteady due to the weakness in my right leg, it is also becoming scarier as time passes. There is no hand rail on the wall side of the communal stairs, I have to grip and pull on the right hand rail to haul myself back up, and on the way down I push off the rail with my left hand whilst bracing my right hand against the wall to try to balance/steady myself on the way down. I'm scared I'm going to fall down the stairs which would hurt in itself, but if I damage my spine further due to a fall like that I'm scared of the potential consequences. There is not one suitable property on this weeks list that I can bid on. But when I looked at the attached property newsletter I saw: Property Reference: 43337 Landlord: Stonewater Housing Association Type: 1 Bed Ground Floor Flat Low Rise Address: Church Street Oldbury Rent: £84.25 EPC Asset Rating - Band Awaiting EPC Council Tax Banding - Band Unavailable Minimum Age: 50+ Eligible profiles: Couple; Single Person Description: B69 4DX. MAY BECOME AVAILABLE. DE SOMERLEY HOUSE. 1 bedroom ground floor flat with a shower room. Located in Oldbury Town Centre. Up to 2 weeks rent to be paid in advance at time of sign up. No pets allowed. Preference will be given to applicants who can make best use of the shower room. I am currently 6 years too young to bid on this property and 9 years too young to bid on any of the bungalows on the same list and am therefore requesting I be considered for properties like this because being considered exempt from properties that would be quite literally life changing purely because of my age feels like discrimination and is really frustrating. Quite aside from the way having to live in the same building as the man who did this to me, and hearing him happily chatting with people in the gardens I cannot access because of him, is making me increasingly angry. As is knowing that my life is going to shit and he is walking around without ANY consequences for doing this to me, I now find that options to both get away from him and this situation are restricted purely because I was not born before 1969! I would really appreciate it if one or both of you could look into this, and if you need authorisation to talk to my health providers to verify/clarify any of the above I list their details here and give authorisation for you to obtain any personal/medical information you need to make an assessment: CPN: Jen Mannix - Quayside House, Oldbury. 0121 543 4295 GP: Dr Allison Beveridge - Oldbury Health Centre, Albert Street. 0121 543 1266. Neurosurgeon: Dr Stephen Metcalfe - Queen Elizabeth Hospital. 0121 371 6878 ext 16878 If you need this authorisation on a specific form please email it to me at your earliest convenience and I will return it as quickly as I can. Thanking you in advance for any help you may be able to offer, Marie Brown <http://www.techtime.co.uk>
Thu, 28 Nov 2019 15:49:05 +0000Re: Bidding issues
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- marnie_cavell@sandwell.gov.uk
- CC
- "Eve Willis"
- BCC
- —
- Named attachments
- ["SMBC_Housing_Allocations_Policy_Effective_from_17_04_13.pdf"]
Dear Marnie and Jennifer following our recent phone call conversation (Marnie and myself) during which I was advised that it isn't possible for my date of birth to be altered so that I can bid on appropriate properties, and I just need to wait a while until something comes up on my bidding list, I have now received independent legal advice and attach a copy of SMBC's Housing Allocations Policy. May I please bring your attention to page 22, paragraph 3.7 and request an occupational therapist assessment. Living in the same building as the man who injured me is causing additional stress whilst I try to adapt to the physical limitations of my spinal cord injury and complete a fairly intense MH program. I am keen to move to a more appropriate property as soon as possible and whilst I understand there are many other people in the same circumstances as myself, at least being able to BID on suitable properties would be encouraging. Because SMBC has this provision in the housing allocations policy my age is a protected characteristic under the Equality Act of 2010. I have also been advised that as this was NOT the first time that Carl has assaulted me, and there was a death threat in between his fourth assault and the assault that caused the spinal cord injury there is the potential that SMBC and West Midlands Police failed to protect a vulnerable person and so I am also requesting an investigation into the circumstances that led up to the assault in August 2018. There are two assaults missing from the police records but they are recorded in the council logs, these are: 1. Ripping out rose bushes I had planted and using them to hit me across the face resulting in scratches to my face, neck and shoulder. 2. Attempting to push me down the stairs resulting in a head injury. Particularly after Carl made a death threat towards me in 2017, what action did SMBC take to ensure Carl did not pose a danger to me? And what is SMBC currently doing to protect me from further harm or assaults from Carl Clift whilst I wait for an appropriate property to become available? Many thanks for your kind attention to this matter, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 15 November 2019 3:37 PM To: marnie_cavell@sandwell.gov.uk <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <jennifer_hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Bidding issues Hi Marnie and Jen, Eve suggested I contact you to discuss issues I'm having trying to bid on a property. On 30/10/2019 I was diagnosed with Cauda Equina Syndrome caused by the spinal trauma Carl Clift inflicted in August 2018, I am currently awaiting surgery on my spine to correct the problem, but even after surgery I may continue to have lifelong issues. This is the reason I've been having the physical symptoms such as nerve damage causing the limp in my left leg, and the problems with my back, having so much trouble with the stairs, problems trying to get into/out of the bath, using the kitchen cabinets (trying to bend down or reach up is increasingly painful), cooking, doing laundry, using the toilet/incontinence, walking etc. I have attached a document about Cauda Equina to this email for your information, I obtained this from the Cauda Equina Syndrome Association website at https://www.ihavecaudaequina.com/?amp if you would like more information as the NHS website does not contain any information on this syndrome apart from a mention in the "Lumbar Decompression Surgery" section - which details the surgery I have to have and its ramifications. Occupational Therapists assessed me earlier this year and made some adaptions to my flat (grip rails, a perching stool etc) but as the problem has progressed since then I am being referred for a new assessment to see if there is anything further they can do to help. I am also going to receive 6 weeks daily support with personal care at the end of which I understand there will be an assessment regarding long term care. As well as the upcoming spinal surgery for Cauda Equina I am currently receiving support from Jen Mannix at Quayside House (South Wellbeing Team) as part of DBT a course I attend twice per week, Tuesday morning at Quayside House for a group teaching session and a one2one with Jen. Due to the stress and anxiety of all the above I am also receiving support from Home Treatment Team who are coming every couple of days to deliver my medication. Because of my mental health and now physical health needs I am EXTREMELY reluctant to move outside of my GP catchment area <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> as shown in the link <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> . My second bedroom is used regularly by my aunt, mother and brother when they visit to help me so I am trying to keep the second bedroom for carers as I need them now more than ever. Because of my medical needs I can only bid on ground floor accommodation, so I am checking the postcode of every 2 bedroom ground floor flat on the bidding list each week, I have also bid on a few 1 bedroom flats out of desperation. I have found over 40 private flats and bungalows within the catchment area and contacted the estate agents but none of them want an unemployed disabled person who may need adaptions making to the property so am having to rule out the private sector unless there is a list of approved private landlords who are willing to rent their property to people in my circumstances. I have described the situation as best I can to give you an overall idea of my current circumstances, my prognosis, and everything I have done to try to troubleshoot these problems. I need to move as soon as possible. Getting down the stairs to attend medical appointments, dispose of rubbish, attempt to socialise etc is more painful than I can express. And as I become more unsteady due to the weakness in my right leg, it is also becoming scarier as time passes. There is no hand rail on the wall side of the communal stairs, I have to grip and pull on the right hand rail to haul myself back up, and on the way down I push off the rail with my left hand whilst bracing my right hand against the wall to try to balance/steady myself on the way down. I'm scared I'm going to fall down the stairs which would hurt in itself, but if I damage my spine further due to a fall like that I'm scared of the potential consequences. There is not one suitable property on this weeks list that I can bid on. But when I looked at the attached property newsletter I saw: Property Reference: 43337 Landlord: Stonewater Housing Association Type: 1 Bed Ground Floor Flat Low Rise Address: Church Street Oldbury Rent: £84.25 EPC Asset Rating - Band Awaiting EPC Council Tax Banding - Band Unavailable Minimum Age: 50+ Eligible profiles: Couple; Single Person Description: B69 4DX. MAY BECOME AVAILABLE. DE SOMERLEY HOUSE. 1 bedroom ground floor flat with a shower room. Located in Oldbury Town Centre. Up to 2 weeks rent to be paid in advance at time of sign up. No pets allowed. Preference will be given to applicants who can make best use of the shower room. I am currently 6 years too young to bid on this property and 9 years too young to bid on any of the bungalows on the same list and am therefore requesting I be considered for properties like this because being considered exempt from properties that would be quite literally life changing purely because of my age feels like discrimination and is really frustrating. Quite aside from the way having to live in the same building as the man who did this to me, and hearing him happily chatting with people in the gardens I cannot access because of him, is making me increasingly angry. As is knowing that my life is going to shit and he is walking around without ANY consequences for doing this to me, I now find that options to both get away from him and this situation are restricted purely because I was not born before 1969! I would really appreciate it if one or both of you could look into this, and if you need authorisation to talk to my health providers to verify/clarify any of the above I list their details here and give authorisation for you to obtain any personal/medical information you need to make an assessment: CPN: Jen Mannix - Quayside House, Oldbury. 0121 543 4295 GP: Dr Allison Beveridge - Oldbury Health Centre, Albert Street. 0121 543 1266. Neurosurgeon: Dr Stephen Metcalfe - Queen Elizabeth Hospital. 0121 371 6878 ext 16878 If you need this authorisation on a specific form please email it to me at your earliest convenience and I will return it as quickly as I can. Thanking you in advance for any help you may be able to offer, Marie Brown <http://www.techtime.co.uk>
Tue, 03 Dec 2019 16:03:25 +0000RE: Bidding issues
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>, Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>, Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- CC
- Eve Willis <eve_willis@sandwell.gov.uk>
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good afternoon Marie Thank you for your email and bringing the attached to my attention. I apologise for the delayed response, I have been on annual leave. I have discussed your case with the allocations team. They have confirmed that your date of birth cannot be altered to allow you to bid on age restricted properties. However they are able to add an age label on to an application which would allow the applicant to bid on age restricted properties – which links to the allocations policy you attached. However for this label to be added it needs to be agreed by the supervisor and the Occupational Therapist. I have forward your below email and the medical assessment to the supervisor and OT to make a decision if the age label can be added to your application. Once I receive a response I will update you. For now please continue to place bids on suitable properties through the bidding list and look where appropriate for alternative accommodation. In regards to the incidents which took place between yourself and your neighbour Carl, I have spoken to Nik regarding this and he will respond addressing your points. If you need any additional assistance or wish to discuss this further please don’t hesitate to contact myself Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 28 November 2019 15:49 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Re: Bidding issues Dear Marnie and Jennifer following our recent phone call conversation (Marnie and myself) during which I was advised that it isn't possible for my date of birth to be altered so that I can bid on appropriate properties, and I just need to wait a while until something comes up on my bidding list, I have now received independent legal advice and attach a copy of SMBC's Housing Allocations Policy. May I please bring your attention to page 22, paragraph 3.7 and request an occupational therapist assessment. Living in the same building as the man who injured me is causing additional stress whilst I try to adapt to the physical limitations of my spinal cord injury and complete a fairly intense MH program. I am keen to move to a more appropriate property as soon as possible and whilst I understand there are many other people in the same circumstances as myself, at least being able to BID on suitable properties would be encouraging. Because SMBC has this provision in the housing allocations policy my age is a protected characteristic under the Equality Act of 2010. I have also been advised that as this was NOT the first time that Carl has assaulted me, and there was a death threat in between his fourth assault and the assault that caused the spinal cord injury there is the potential that SMBC and West Midlands Police failed to protect a vulnerable person and so I am also requesting an investigation into the circumstances that led up to the assault in August 2018. There are two assaults missing from the police records but they are recorded in the council logs, these are: 1. Ripping out rose bushes I had planted and using them to hit me across the face resulting in scratches to my face, neck and shoulder. 2. Attempting to push me down the stairs resulting in a head injury. Particularly after Carl made a death threat towards me in 2017, what action did SMBC take to ensure Carl did not pose a danger to me? And what is SMBC currently doing to protect me from further harm or assaults from Carl Clift whilst I wait for an appropriate property to become available? Many thanks for your kind attention to this matter, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 15 November 2019 3:37 PM To: marnie_cavell@sandwell.gov.uk <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <jennifer_hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Bidding issues Hi Marnie and Jen, Eve suggested I contact you to discuss issues I'm having trying to bid on a property. On 30/10/2019 I was diagnosed with Cauda Equina Syndrome caused by the spinal trauma Carl Clift inflicted in August 2018, I am currently awaiting surgery on my spine to correct the problem, but even after surgery I may continue to have lifelong issues. This is the reason I've been having the physical symptoms such as nerve damage causing the limp in my left leg, and the problems with my back, having so much trouble with the stairs, problems trying to get into/out of the bath, using the kitchen cabinets (trying to bend down or reach up is increasingly painful), cooking, doing laundry, using the toilet/incontinence, walking etc. I have attached a document about Cauda Equina to this email for your information, I obtained this from the Cauda Equina Syndrome Association website at https://www.ihavecaudaequina.com/?amp if you would like more information as the NHS website does not contain any information on this syndrome apart from a mention in the "Lumbar Decompression Surgery" section - which details the surgery I have to have and its ramifications. Occupational Therapists assessed me earlier this year and made some adaptions to my flat (grip rails, a perching stool etc) but as the problem has progressed since then I am being referred for a new assessment to see if there is anything further they can do to help. I am also going to receive 6 weeks daily support with personal care at the end of which I understand there will be an assessment regarding long term care. As well as the upcoming spinal surgery for Cauda Equina I am currently receiving support from Jen Mannix at Quayside House (South Wellbeing Team) as part of DBT a course I attend twice per week, Tuesday morning at Quayside House for a group teaching session and a one2one with Jen. Due to the stress and anxiety of all the above I am also receiving support from Home Treatment Team who are coming every couple of days to deliver my medication. Because of my mental health and now physical health needs I am EXTREMELY reluctant to move outside of my GP catchment area <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> as shown in the link <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> . My second bedroom is used regularly by my aunt, mother and brother when they visit to help me so I am trying to keep the second bedroom for carers as I need them now more than ever. Because of my medical needs I can only bid on ground floor accommodation, so I am checking the postcode of every 2 bedroom ground floor flat on the bidding list each week, I have also bid on a few 1 bedroom flats out of desperation. I have found over 40 private flats and bungalows within the catchment area and contacted the estate agents but none of them want an unemployed disabled person who may need adaptions making to the property so am having to rule out the private sector unless there is a list of approved private landlords who are willing to rent their property to people in my circumstances. I have described the situation as best I can to give you an overall idea of my current circumstances, my prognosis, and everything I have done to try to troubleshoot these problems. I need to move as soon as possible. Getting down the stairs to attend medical appointments, dispose of rubbish, attempt to socialise etc is more painful than I can express. And as I become more unsteady due to the weakness in my right leg, it is also becoming scarier as time passes. There is no hand rail on the wall side of the communal stairs, I have to grip and pull on the right hand rail to haul myself back up, and on the way down I push off the rail with my left hand whilst bracing my right hand against the wall to try to balance/steady myself on the way down. I'm scared I'm going to fall down the stairs which would hurt in itself, but if I damage my spine further due to a fall like that I'm scared of the potential consequences. There is not one suitable property on this weeks list that I can bid on. But when I looked at the attached property newsletter I saw: Property Reference: 43337 Landlord: Stonewater Housing Association Type: 1 Bed Ground Floor Flat Low Rise Address: Church Street Oldbury Rent: £84.25 EPC Asset Rating - Band Awaiting EPC Council Tax Banding - Band Unavailable Minimum Age: 50+ Eligible profiles: Couple; Single Person Description: B69 4DX. MAY BECOME AVAILABLE. DE SOMERLEY HOUSE. 1 bedroom ground floor flat with a shower room. Located in Oldbury Town Centre. Up to 2 weeks rent to be paid in advance at time of sign up. No pets allowed. Preference will be given to applicants who can make best use of the shower room. I am currently 6 years too young to bid on this property and 9 years too young to bid on any of the bungalows on the same list and am therefore requesting I be considered for properties like this because being considered exempt from properties that would be quite literally life changing purely because of my age feels like discrimination and is really frustrating. Quite aside from the way having to live in the same building as the man who did this to me, and hearing him happily chatting with people in the gardens I cannot access because of him, is making me increasingly angry. As is knowing that my life is going to shit and he is walking around without ANY consequences for doing this to me, I now find that options to both get away from him and this situation are restricted purely because I was not born before 1969! I would really appreciate it if one or both of you could look into this, and if you need authorisation to talk to my health providers to verify/clarify any of the above I list their details here and give authorisation for you to obtain any personal/medical information you need to make an assessment: CPN: Jen Mannix - Quayside House, Oldbury. 0121 543 4295 GP: Dr Allison Beveridge - Oldbury Health Centre, Albert Street. 0121 543 1266. Neurosurgeon: Dr Stephen Metcalfe - Queen Elizabeth Hospital. 0121 371 6878 ext 16878 If you need this authorisation on a specific form please email it to me at your earliest convenience and I will return it as quickly as I can. Thanking you in advance for any help you may be able to offer, Marie Brown <http://www.techtime.co.uk>
Wed, 11 Dec 2019 13:44:04 +0000Re: Travel costs
- From
- "PAUL, Susan (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)" <susan.paul1@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good afternoon Marie We only pay travel costs for consultant appointments at Sandwell hospital. We will be able to pay you for travelling home from your inpatient stay at 23p per mile. We don't pay for Hallam Street Hospital appointments We also don't pay for any appointments that are held at various surgeries or other hospitals other than Sandwell Kind Regards Sue Paul Assistant Admin and Care Services Manager Sandwell Site ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 11 December 2019 13:23 To: PAUL, Susan (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) Subject: RE: Travel costs Good afternoon Sue, * I attended Hallam Street hospital on 04/09/2019 at 9.30am to see Dr Al-Gomer (his registrar) * I was admitted to Sandwell Hospital on 28/10/2019 for tests and stayed 2 nights. I was brought in by ambulance but had to arrange for a friend to collect me to take home on 30/10/2019. * I also had to come back to Sandwell General on 01/11/2019 for an ultrasound (my appointment was at 11.30am at the little clinic just off Hallam Street. I travelled by Uber to this appointment but afterwards I took an Uber to my aunts house for a visit. * If the form you received includes trips to a GP surgery it was for DBT (Dialectical Behavioural Therapy) I meet with a CPN for a 1:2:1 each week, these are at various surgeries and hospitals depending on room availability. I noted this on the form. There was also a continence nurse on 04/09/2019 at 1pm. I did include Uber receipts for relevant journeys with my HC5t form but can resend these if they were not forwarded with my form. I did not request a refund of travel costs for any appointments with my GP as I know that these do not qualify/are not applicable. If you have any more questions or need any further information please let me know. Many thanks, Marie Brown From: PAUL, Susan (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) <susan.paul1@nhs.net> Sent: 11 December 2019 10:27 AM To: mariembrown@hotmail.com Subject: Travel costs Good morning Marie I have receive your claim for travel costs to Sandwell hospital today, and just need to know what you are actually claiming for, as we don't pay for GP appointments Kind Regards Sue Paul Assistant Admin and Care Services Manager Sandwell Site ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail Good afternoon Marie We only pay travel costs for consultant appointments at Sandwell hospital. We will be able to pay you for travelling home from your inpatient stay at 23p per mile. We don't pay for Hallam Street Hospital appointments We also don't pay for any appointments that are held at various surgeries or other hospitals other than Sandwell Kind Regards Sue Paul Assistant Admin and Care Services Manager Sandwell Site From: Marie Brown <mariembrown@hotmail.com> Sent: 11 December 2019 13:23 To: PAUL, Susan (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) Subject: RE: Travel costs Good afternoon Sue, I attended Hallam Street hospital on 04/09/2019 at 9.30am to see Dr Al-Gomer (his registrar) I was admitted to Sandwell Hospital on 28/10/2019 for tests and stayed 2 nights. I was brought in by ambulance but had to arrange for a friend to collect me to take home on 30/10/2019. I also had to come back to Sandwell General on 01/11/2019 for an ultrasound (my appointment was at 11.30am at the little clinic just off Hallam Street. I travelled by Uber to this appointment but afterwards I took an Uber to my aunts house for a visit. If the form you received includes trips to a GP surgery it was for DBT (Dialectical Behavioural Therapy) I meet with a CPN for a 1:2:1 each week, these are at various surgeries and hospitals depending on room availability. I noted this on the form. There was also a continence nurse on 04/09/2019 at 1pm. I did include Uber receipts for relevant journeys with my HC5t form but can resend these if they were not forwarded with my form. I did not request a refund of travel costs for any appointments with my GP as I know that these do not qualify/are not applicable. If you have any more questions or need any further information please let me know. Many thanks, Marie Brown From: PAUL, Susan (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) <susan.paul1@nhs.net> Sent: 11 December 2019 10:27 AM To: mariembrown@hotmail.com Subject: Travel costs Good morning Marie I have receive your claim for travel costs to Sandwell hospital today, and just need to know what you are actually claiming for, as we don't pay for GP appointments Kind Regards Sue Paul Assistant Admin and Care Services Manager Sandwell Site ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Thu, 12 Dec 2019 10:11:17 +0000RE: Bidding issues
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>, Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>, Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- CC
- Eve Willis <eve_willis@sandwell.gov.uk>
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good morning Marie Thank you for your email. I do appreciate it can be difficult to find a suitable property through the bidding list as every week is different and we can never guarantee what properties will become available. Please continue to look every week (as I’m sure you will) to see if there is anything suitable for you as some weeks there will be more than others and we do have adapted 40+ properties. Especially with this time of the year, there will be a decrease in the amount of properties in the bidding cycle but this should change again come the New Year and then hopefully you will find more that will be suitable for you. I have received a response from the Occupation Therapist in regards to adding the age label on to your application. Her response was “At present I would recommend a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties. I would need to review additional supporting medical evidence to consider the age label” She has requested for further evidence regarding your medical condition and in relation to the head injury and spinal cord injury mentioned in the previous email. If you could please send any further evidence you have to myself I will then forward that along with you below email to the OT for it to be assessed. I have discussed the request for information with Nik from the ASB team. A Subject Access request would need to be submitted for any information we hold on the case to be released to you. I would however remind you that you have already submitted a Subject Access Request on 13th May with regards to the case involving your neighbour. At this time you were provided with a covering letter, copies of all communications, incident reports, and case notes. You were also sent a letter 14/08/2018 explaining that the case did not meet the threshold for a community trigger – Nik will send you an email to discuss this further. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 11 December 2019 10:15 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Re: Bidding issues Good morning Marnie, thank you for your reply and for liaising with allocations regarding the policies, I really appreciate it as things are pretty miserable here. I am still trying to bid and talking to every estate agent I can find but I am still running into the same obstacles I have been describing for months now. A few private landlords are willing to accept housing benefit (with a guarantor) but are not willing to have adaptions made to their property as it reduces the ability to let the property should I move out in the future and other similar objections to any adaptions. As for bidding, there are no properties I can bid on again this week. I attach a PDF of my bidding list, highlighted properties meet the ground floor requirement but are not in my GP area so I would have to change MH team, GP, etc. I am not sure how the Physio, Dieticians etc do their areas but these may change too. Any properties not in my GP area have the postcode struck through. I have even asked an ex-employer who rents several properties if he has anything available but he does not have any properties outside of Birmingham. There are 3 properties on this weeks bidding list that meet the location requirement (Oldbury Health Centre Catchment area) and are ground floor. They only have 1 bedroom but at this stage I'm so desperate I'll figure out where carers will sleep later, family are discussing purchasing a cheap caravan to park outside for this purpose. None of these properties are on my bidding list due to the age restrictions on them, but I have attached them separately to make it easier for you to see them and the challenge of finding a suitable property with the age restrictions currently in place, this is why I have been asking if they can be lifted as per the policy I attached to my last email. I have been putting off sorting out my shed because Carl pushed me out of the doorway so he could poke around it and I was so mad I wanted to push him back (only a lot harder) and state again that I feel it is grossly unfair that even if Carl has shoved/hit me you will take action against me if I retaliate. I sought legal advice on this matter and was advised that I am legally allowed to defend myself against any kind of assault no matter the age/ability of the perpetrator, so if Carl shoves, pushes, grabs, hits, punches or basically so much as touches any part of my body I will proactively defend myself. Because I now know I am legally allowed to defend myself against any type of bodily contact I will be moving items between my flat and shed trying to de-clutter and better store items I do not need so often. If Carl tries to push me out of the way to view the contents of the shed again I will be defending myself from this illegal contact, and Carl will receive a punch or a kick to the groin (both advised as reasonable ways to defend myself depending on the proximity of the attacker.) I will discuss the recent incident with Nik, but would appreciate it if you could please advise on what action the ASB team is taking to investigate the lack of response to the assault in August 2018 which was reported to the ASB team and WMP police. To clarify I am not asking you to now investigate the assault, but rather what action did the ASB team take to investigate the complaint at the time and the file notes on the matter. In my previous email I also asked what action the ASB team and Sandwell MBC took to safeguard me from further harm/harassment when Carl made a death threat against me in front of multiple witnesses in 2017? This would include any measures put in place to reduce the risk of Carl causing me harm when his antisocial behaviour escalated to making a death threat from simple assaults and criminal damage. I would appreciate it if you could please advise if you are able to provide this information based on the previous emailed request or whether I have to submit another Subject Access Request to get this information or if it would come under Freedom of Information? I recognise you are very busy and appreciate the time you have spent looking into these issues as well as any information/advice you are able to provide. Many thanks, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 03 December 2019 4:03 PM To: Marie Brown <mariembrown@hotmail.com>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: RE: Bidding issues Good afternoon Marie Thank you for your email and bringing the attached to my attention. I apologise for the delayed response, I have been on annual leave. I have discussed your case with the allocations team. They have confirmed that your date of birth cannot be altered to allow you to bid on age restricted properties. However they are able to add an age label on to an application which would allow the applicant to bid on age restricted properties – which links to the allocations policy you attached. However for this label to be added it needs to be agreed by the supervisor and the Occupational Therapist. I have forward your below email and the medical assessment to the supervisor and OT to make a decision if the age label can be added to your application. Once I receive a response I will update you. For now please continue to place bids on suitable properties through the bidding list and look where appropriate for alternative accommodation. In regards to the incidents which took place between yourself and your neighbour Carl, I have spoken to Nik regarding this and he will respond addressing your points. If you need any additional assistance or wish to discuss this further please don’t hesitate to contact myself Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 28 November 2019 15:49 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Re: Bidding issues Dear Marnie and Jennifer following our recent phone call conversation (Marnie and myself) during which I was advised that it isn't possible for my date of birth to be altered so that I can bid on appropriate properties, and I just need to wait a while until something comes up on my bidding list, I have now received independent legal advice and attach a copy of SMBC's Housing Allocations Policy. May I please bring your attention to page 22, paragraph 3.7 and request an occupational therapist assessment. Living in the same building as the man who injured me is causing additional stress whilst I try to adapt to the physical limitations of my spinal cord injury and complete a fairly intense MH program. I am keen to move to a more appropriate property as soon as possible and whilst I understand there are many other people in the same circumstances as myself, at least being able to BID on suitable properties would be encouraging. Because SMBC has this provision in the housing allocations policy my age is a protected characteristic under the Equality Act of 2010. I have also been advised that as this was NOT the first time that Carl has assaulted me, and there was a death threat in between his fourth assault and the assault that caused the spinal cord injury there is the potential that SMBC and West Midlands Police failed to protect a vulnerable person and so I am also requesting an investigation into the circumstances that led up to the assault in August 2018. There are two assaults missing from the police records but they are recorded in the council logs, these are: 1. Ripping out rose bushes I had planted and using them to hit me across the face resulting in scratches to my face, neck and shoulder. 2. Attempting to push me down the stairs resulting in a head injury. Particularly after Carl made a death threat towards me in 2017, what action did SMBC take to ensure Carl did not pose a danger to me? And what is SMBC currently doing to protect me from further harm or assaults from Carl Clift whilst I wait for an appropriate property to become available? Many thanks for your kind attention to this matter, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 15 November 2019 3:37 PM To: marnie_cavell@sandwell.gov.uk <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <jennifer_hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Bidding issues Hi Marnie and Jen, Eve suggested I contact you to discuss issues I'm having trying to bid on a property. On 30/10/2019 I was diagnosed with Cauda Equina Syndrome caused by the spinal trauma Carl Clift inflicted in August 2018, I am currently awaiting surgery on my spine to correct the problem, but even after surgery I may continue to have lifelong issues. This is the reason I've been having the physical symptoms such as nerve damage causing the limp in my left leg, and the problems with my back, having so much trouble with the stairs, problems trying to get into/out of the bath, using the kitchen cabinets (trying to bend down or reach up is increasingly painful), cooking, doing laundry, using the toilet/incontinence, walking etc. I have attached a document about Cauda Equina to this email for your information, I obtained this from the Cauda Equina Syndrome Association website at https://www.ihavecaudaequina.com/?amp if you would like more information as the NHS website does not contain any information on this syndrome apart from a mention in the "Lumbar Decompression Surgery" section - which details the surgery I have to have and its ramifications. Occupational Therapists assessed me earlier this year and made some adaptions to my flat (grip rails, a perching stool etc) but as the problem has progressed since then I am being referred for a new assessment to see if there is anything further they can do to help. I am also going to receive 6 weeks daily support with personal care at the end of which I understand there will be an assessment regarding long term care. As well as the upcoming spinal surgery for Cauda Equina I am currently receiving support from Jen Mannix at Quayside House (South Wellbeing Team) as part of DBT a course I attend twice per week, Tuesday morning at Quayside House for a group teaching session and a one2one with Jen. Due to the stress and anxiety of all the above I am also receiving support from Home Treatment Team who are coming every couple of days to deliver my medication. Because of my mental health and now physical health needs I am EXTREMELY reluctant to move outside of my GP catchment area <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> as shown in the link <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> . My second bedroom is used regularly by my aunt, mother and brother when they visit to help me so I am trying to keep the second bedroom for carers as I need them now more than ever. Because of my medical needs I can only bid on ground floor accommodation, so I am checking the postcode of every 2 bedroom ground floor flat on the bidding list each week, I have also bid on a few 1 bedroom flats out of desperation. I have found over 40 private flats and bungalows within the catchment area and contacted the estate agents but none of them want an unemployed disabled person who may need adaptions making to the property so am having to rule out the private sector unless there is a list of approved private landlords who are willing to rent their property to people in my circumstances. I have described the situation as best I can to give you an overall idea of my current circumstances, my prognosis, and everything I have done to try to troubleshoot these problems. I need to move as soon as possible. Getting down the stairs to attend medical appointments, dispose of rubbish, attempt to socialise etc is more painful than I can express. And as I become more unsteady due to the weakness in my right leg, it is also becoming scarier as time passes. There is no hand rail on the wall side of the communal stairs, I have to grip and pull on the right hand rail to haul myself back up, and on the way down I push off the rail with my left hand whilst bracing my right hand against the wall to try to balance/steady myself on the way down. I'm scared I'm going to fall down the stairs which would hurt in itself, but if I damage my spine further due to a fall like that I'm scared of the potential consequences. There is not one suitable property on this weeks list that I can bid on. But when I looked at the attached property newsletter I saw: Property Reference: 43337 Landlord: Stonewater Housing Association Type: 1 Bed Ground Floor Flat Low Rise Address: Church Street Oldbury Rent: £84.25 EPC Asset Rating - Band Awaiting EPC Council Tax Banding - Band Unavailable Minimum Age: 50+ Eligible profiles: Couple; Single Person Description: B69 4DX. MAY BECOME AVAILABLE. DE SOMERLEY HOUSE. 1 bedroom ground floor flat with a shower room. Located in Oldbury Town Centre. Up to 2 weeks rent to be paid in advance at time of sign up. No pets allowed. Preference will be given to applicants who can make best use of the shower room. I am currently 6 years too young to bid on this property and 9 years too young to bid on any of the bungalows on the same list and am therefore requesting I be considered for properties like this because being considered exempt from properties that would be quite literally life changing purely because of my age feels like discrimination and is really frustrating. Quite aside from the way having to live in the same building as the man who did this to me, and hearing him happily chatting with people in the gardens I cannot access because of him, is making me increasingly angry. As is knowing that my life is going to shit and he is walking around without ANY consequences for doing this to me, I now find that options to both get away from him and this situation are restricted purely because I was not born before 1969! I would really appreciate it if one or both of you could look into this, and if you need authorisation to talk to my health providers to verify/clarify any of the above I list their details here and give authorisation for you to obtain any personal/medical information you need to make an assessment: CPN: Jen Mannix - Quayside House, Oldbury. 0121 543 4295 GP: Dr Allison Beveridge - Oldbury Health Centre, Albert Street. 0121 543 1266. Neurosurgeon: Dr Stephen Metcalfe - Queen Elizabeth Hospital. 0121 371 6878 ext 16878 If you need this authorisation on a specific form please email it to me at your earliest convenience and I will return it as quickly as I can. Thanking you in advance for any help you may be able to offer, Marie Brown <http://www.techtime.co.uk>
Sun, 29 Dec 2019 14:39:06 +0000Support copoing with anti social neighbour
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- community_care@sandwell.gov.uk
- CC
- —
- BCC
- —
- Named attachments
- []
Hi, my support worker Eve Willis recently ceased supporting me but I have been struggling to cope without this support and am requesting further support. I am therefore requesting support be extended until I have moved from this flat. Eves supervisor called me and explained that unless there had been a significant change in my circumstances recently this would not be possible, however the issues I requested help with have not yet been resolved. On 30/10/2019 I was diagnosed with Cauda Equina Syndrome. This is a DIRECT result of an assault by an anti social neighbour and was not the first assault. I have previously had support trying to deal with this neighbour, Kay Throssell supported me for about a year specifically because of the harassment I was enduring. Until Cauda Equina was diagnosed I thought the injury was a muscular injury of my hip/thigh that would eventually improve, but he has caused a permanent disability. I had already given in trying to remain in my own home and requested a move but I am having significant difficulty dealing with the housing office. I have received legal advice and am told that Eve was correct in the advice she gave me, but have been unable to explain this adequately to Marnie in the housing office. I also have concerns about moving, the cost and my physical inability to lift anything heavier than a half full kettle, and will therefore need help to arrange movers and applying for grants/loans to enable me to pay for this. I also desperately need a new bedframe as my current one is no longer suitable (it is a loft bed which I can rarely get up to these days.) I would very much appreciate it if I could please have some support with moving, both securing a suitable home and arranging to move my possessions into it. Many thanks, Marie Brown <http://www.techtime.co.uk>
Wed, 01 Jan 2020 12:19:01 +0000Vacation from DBT
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- jennifer.mannix@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Jen,
This is a brief note to wish you a Happy New Decade and to follow up on what I was attempting to express at our last 1:1 regarding needing a vacation from DBT. I remember you are on vacation until the 6th, this is just so you have the info you need when you talk to the team as I couldn't verbalise it properly when we met. I don't know the timescale I need, my specialist appointment is 13/02/2020 but it may take longer to get a new flat.
Attending sessions was incredibly painful and getting worse as time went on, it also felt like my brain was melting because of all the extra adjustments I'm having to make due to my CES diagnosis PLUS trying to move to more suitable accommodation with all the challenges that includes.
I'm still using the skills I've been learning in the course and am not trying to quit, I just can't give DBT 100% with everything else that's going on right now, I couldn't think of anything beyond the task ahead. I just need time to move to suitable accommodation and sort out better pain management with the GP/specialist so that when I attend a session I can concentrate on what you guys are saying and be more effective in applying it. I promise I'm not trying to quit or get out of DBT permanently, and I understand that not attending will leave me without MH supervision, but I'm dealing with carers twice a day writing stuff about me and pushing me to get dressed or eat even on a bad day. It's more than enough supervision I feel, and it's driving me nuts but I'm using DBT skills to deal with that which is why I haven't cancelled the whole service and returned to the crappy situation I had before carers.
If I'm given a little time to deal with the above (using the skills I've learned in group) it will enable me to return to group in a more positive frame of mind. And I'll hopefully either be pain free or with better methods of dealing with pain, which will enable me to be much more effective both in group and with homework.
I hope this is enough information for you and the team to make a decision about a vacation,
Regards,
Marie Brown <http://www.techtime.co.uk> â
P {margin-top:0;margin-bottom:0;}
Hi Jen,
This is a brief note to wish you a Happy New Decade and to follow up on what I was attempting to express at our last 1:1 regarding needing a vacation from DBT. I remember you are on vacation until the 6th, this is just so you have the info you need when you
talk to the team as I couldn't verbalise it properly when we met. I don't know the timescale I need, my specialist appointment is 13/02/2020 but it may take longer to get a new flat.
Attending sessions was incredibly painful and getting worse as time went on, it also felt like my brain was melting because of all the extra adjustments I'm having to make due to my CES diagnosis PLUS trying to move to more suitable accommodation with all the
challenges that includes.
I'm still using the skills I've been learning in the course and am not trying to quit, I just can't give DBT 100% with everything else that's going on right now, I couldn't think of anything beyond the task ahead. I just need time to move to suitable accommodation
and sort out better pain management with the GP/specialist so that when I attend a session I can concentrate on what you guys are saying and be more effective in applying it. I promise I'm not trying to quit or get out of DBT permanently, and I understand
that not attending will leave me without MH supervision, but I'm dealing with carers twice a day writing stuff about me and pushing me to get dressed or eat even on a bad day. It's more than enough supervision I feel, and it's driving me nuts but I'm using
DBT skills to deal with that which is why I haven't cancelled the whole service and returned to the crappy situation I had before carers.
If I'm given a little time to deal with the above (using the skills I've learned in group) it will enable me to return to group in a more positive frame of mind. And I'll hopefully either be pain free or with better methods of dealing with pain, which will
enable me to be much more effective both in group and with homework.
I hope this is enough information for you and the team to make a decision about a vacation,
Regards,
Marie
Brown âWed, 01 Jan 2020 12:19:07 +0000Automatic reply: Vacation from DBT
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
I am currently on leave Returing to work on 6th January 2020 For urgent client maters . Please contact the Team manager or deputy team managers for the appropriately locality For sandwell treatment team / wellbeing team - quayside house, rounds green road or wolverhampton complex care team locailities - Jasmine ward penn / steps to health. Kind regards Jen Mannix ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail I am currently on leave Returing to work on 6th January 2020 For urgent client maters . Please contact the Team manager or deputy team managers for the appropriately locality For sandwell treatment team / wellbeing team - quayside house, rounds green road or wolverhampton complex care team locailities - Jasmine ward penn / steps to health. Kind regards Jen Mannix ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Mon, 06 Jan 2020 14:46:19 +0000ASB reporting
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good afternoon Marie I have received your ASB report against 40 Groveland Road holding items on the communal landing. I wanted to update you that I will be visiting the area to investigate and if the area is unsatisfactory I will discuss this with the tenant and work towards resolving the issue. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Mon, 06 Jan 2020 17:39:36 +0000Vacation
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie,
Happy new year to you, thank you for your email it was helpful for us to gain a more fuller picture of the difficulties you have been experiencing. We have agreed a Vacation so for now you do not need to attend group or 1:1. Consult will look at the timetable / module rotation and see when the best time for you to return may be. A vacation cannot be open ended however I will either call you or write to you and discuss with you in more detail the proposed plan. I will likely call you towards the end of the week if that is ok?
Take care
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie,
Happy new year to you, thank you for your email it was helpful for us to gain a more fuller picture of the difficulties you have been experiencing. We have agreed a Vacation so for now you do not need to attend group or 1:1. Consult will look at the timetable
/ module rotation and see when the best time for you to return may be. A vacation cannot be open ended however I will either call you or write to you and discuss with you in more detail the proposed plan. I will likely call you towards the end of the week
if that is ok?
Take care
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell : Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton : Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 09 Jan 2020 13:16:44 +0000Re: Bidding issues
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good Morning Marie, sorry this has taken so long but I couldn't photocopy any more documents this month as I have an instant ink account with a limited number of pages I can print each month. I had to photocopy all these documents (and more) for a PIP and Blue Badge application due to my limited mobility. I can't get to the council house to deliver copies so this is the fastest option, it took a while to scan everything. I have encrypted the documents as we discussed and attach them here. The zipped file is 10MB. I will phone you to give you the password for her/him. I want to raise awareness again that CARL caused this injury. A spinal cord injury that is going to affect me for the rest of my life. I reported the assault ASB 44176 (police crime number 20SW/193290H/18 <http://wmp/crimesview2/results.asp?ref=20SW%2F193290H%2F18> as well as multiple others. This was AFTER he made a death threat against me, police crime number 20SW/183318W/17 <http://wmp/crimesview2/results.asp?ref=20SW%2F183318W%2F17> ASB 36292. And please understand that until October 30th 2019 when I received my diagnosis I thought this was a muscular injury that would heal in time, not a life long degenerative condition that will eventually leave me in a wheelchair, possibly with a stoma etc. because my bladder and bowels will become more numb and eventually paralysed. This is why I am so desperate to move ASAP. My mental health was already shaky after this assault and the pain I was left in. I have been sent to P3 twice, had Crisis Team intervention 2 or 3 times and now need carers for basic tasks, even though both my family and I tried to raise safeguarding about my situation multiple times before this happened. I'm justifiably angry and do not want to lose my temper at him and retaliate but the longer I am stuck here in this situation the angrier I get. So I am asking you to please not only help me navigate all these obstacles to find a suitable home but please look into the above ASB complaints and take action against the perpetrator rather than continue to protect him by just "having a chat" about things when he continues to ignore both the tenancy agreement and the good neighbour agreement as well as the multiple mediation agreements previously made. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 12 December 2019 10:11 AM To: Marie Brown <mariembrown@hotmail.com>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: RE: Bidding issues Good morning Marie Thank you for your email. I do appreciate it can be difficult to find a suitable property through the bidding list as every week is different and we can never guarantee what properties will become available. Please continue to look every week (as I’m sure you will) to see if there is anything suitable for you as some weeks there will be more than others and we do have adapted 40+ properties. Especially with this time of the year, there will be a decrease in the amount of properties in the bidding cycle but this should change again come the New Year and then hopefully you will find more that will be suitable for you. I have received a response from the Occupation Therapist in regards to adding the age label on to your application. Her response was “At present I would recommend a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties. I would need to review additional supporting medical evidence to consider the age label” She has requested for further evidence regarding your medical condition and in relation to the head injury and spinal cord injury mentioned in the previous email. If you could please send any further evidence you have to myself I will then forward that along with you below email to the OT for it to be assessed. I have discussed the request for information with Nik from the ASB team. A Subject Access request would need to be submitted for any information we hold on the case to be released to you. I would however remind you that you have already submitted a Subject Access Request on 13th May with regards to the case involving your neighbour. At this time you were provided with a covering letter, copies of all communications, incident reports, and case notes. You were also sent a letter 14/08/2018 explaining that the case did not meet the threshold for a community trigger – Nik will send you an email to discuss this further. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 11 December 2019 10:15 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Re: Bidding issues Good morning Marnie, thank you for your reply and for liaising with allocations regarding the policies, I really appreciate it as things are pretty miserable here. I am still trying to bid and talking to every estate agent I can find but I am still running into the same obstacles I have been describing for months now. A few private landlords are willing to accept housing benefit (with a guarantor) but are not willing to have adaptions made to their property as it reduces the ability to let the property should I move out in the future and other similar objections to any adaptions. As for bidding, there are no properties I can bid on again this week. I attach a PDF of my bidding list, highlighted properties meet the ground floor requirement but are not in my GP area so I would have to change MH team, GP, etc. I am not sure how the Physio, Dieticians etc do their areas but these may change too. Any properties not in my GP area have the postcode struck through. I have even asked an ex-employer who rents several properties if he has anything available but he does not have any properties outside of Birmingham. There are 3 properties on this weeks bidding list that meet the location requirement (Oldbury Health Centre Catchment area) and are ground floor. They only have 1 bedroom but at this stage I'm so desperate I'll figure out where carers will sleep later, family are discussing purchasing a cheap caravan to park outside for this purpose. None of these properties are on my bidding list due to the age restrictions on them, but I have attached them separately to make it easier for you to see them and the challenge of finding a suitable property with the age restrictions currently in place, this is why I have been asking if they can be lifted as per the policy I attached to my last email. I have been putting off sorting out my shed because Carl pushed me out of the doorway so he could poke around it and I was so mad I wanted to push him back (only a lot harder) and state again that I feel it is grossly unfair that even if Carl has shoved/hit me you will take action against me if I retaliate. I sought legal advice on this matter and was advised that I am legally allowed to defend myself against any kind of assault no matter the age/ability of the perpetrator, so if Carl shoves, pushes, grabs, hits, punches or basically so much as touches any part of my body I will proactively defend myself. Because I now know I am legally allowed to defend myself against any type of bodily contact I will be moving items between my flat and shed trying to de-clutter and better store items I do not need so often. If Carl tries to push me out of the way to view the contents of the shed again I will be defending myself from this illegal contact, and Carl will receive a punch or a kick to the groin (both advised as reasonable ways to defend myself depending on the proximity of the attacker.) I will discuss the recent incident with Nik, but would appreciate it if you could please advise on what action the ASB team is taking to investigate the lack of response to the assault in August 2018 which was reported to the ASB team and WMP police. To clarify I am not asking you to now investigate the assault, but rather what action did the ASB team take to investigate the complaint at the time and the file notes on the matter. In my previous email I also asked what action the ASB team and Sandwell MBC took to safeguard me from further harm/harassment when Carl made a death threat against me in front of multiple witnesses in 2017? This would include any measures put in place to reduce the risk of Carl causing me harm when his antisocial behaviour escalated to making a death threat from simple assaults and criminal damage. I would appreciate it if you could please advise if you are able to provide this information based on the previous emailed request or whether I have to submit another Subject Access Request to get this information or if it would come under Freedom of Information? I recognise you are very busy and appreciate the time you have spent looking into these issues as well as any information/advice you are able to provide. Many thanks, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 03 December 2019 4:03 PM To: Marie Brown <mariembrown@hotmail.com>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: RE: Bidding issues Good afternoon Marie Thank you for your email and bringing the attached to my attention. I apologise for the delayed response, I have been on annual leave. I have discussed your case with the allocations team. They have confirmed that your date of birth cannot be altered to allow you to bid on age restricted properties. However they are able to add an age label on to an application which would allow the applicant to bid on age restricted properties – which links to the allocations policy you attached. However for this label to be added it needs to be agreed by the supervisor and the Occupational Therapist. I have forward your below email and the medical assessment to the supervisor and OT to make a decision if the age label can be added to your application. Once I receive a response I will update you. For now please continue to place bids on suitable properties through the bidding list and look where appropriate for alternative accommodation. In regards to the incidents which took place between yourself and your neighbour Carl, I have spoken to Nik regarding this and he will respond addressing your points. If you need any additional assistance or wish to discuss this further please don’t hesitate to contact myself Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 28 November 2019 15:49 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Re: Bidding issues Dear Marnie and Jennifer following our recent phone call conversation (Marnie and myself) during which I was advised that it isn't possible for my date of birth to be altered so that I can bid on appropriate properties, and I just need to wait a while until something comes up on my bidding list, I have now received independent legal advice and attach a copy of SMBC's Housing Allocations Policy. May I please bring your attention to page 22, paragraph 3.7 and request an occupational therapist assessment. Living in the same building as the man who injured me is causing additional stress whilst I try to adapt to the physical limitations of my spinal cord injury and complete a fairly intense MH program. I am keen to move to a more appropriate property as soon as possible and whilst I understand there are many other people in the same circumstances as myself, at least being able to BID on suitable properties would be encouraging. Because SMBC has this provision in the housing allocations policy my age is a protected characteristic under the Equality Act of 2010. I have also been advised that as this was NOT the first time that Carl has assaulted me, and there was a death threat in between his fourth assault and the assault that caused the spinal cord injury there is the potential that SMBC and West Midlands Police failed to protect a vulnerable person and so I am also requesting an investigation into the circumstances that led up to the assault in August 2018. There are two assaults missing from the police records but they are recorded in the council logs, these are: 1. Ripping out rose bushes I had planted and using them to hit me across the face resulting in scratches to my face, neck and shoulder. 2. Attempting to push me down the stairs resulting in a head injury. Particularly after Carl made a death threat towards me in 2017, what action did SMBC take to ensure Carl did not pose a danger to me? And what is SMBC currently doing to protect me from further harm or assaults from Carl Clift whilst I wait for an appropriate property to become available? Many thanks for your kind attention to this matter, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 15 November 2019 3:37 PM To: marnie_cavell@sandwell.gov.uk <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <jennifer_hopcutt@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk> Subject: Bidding issues Hi Marnie and Jen, Eve suggested I contact you to discuss issues I'm having trying to bid on a property. On 30/10/2019 I was diagnosed with Cauda Equina Syndrome caused by the spinal trauma Carl Clift inflicted in August 2018, I am currently awaiting surgery on my spine to correct the problem, but even after surgery I may continue to have lifelong issues. This is the reason I've been having the physical symptoms such as nerve damage causing the limp in my left leg, and the problems with my back, having so much trouble with the stairs, problems trying to get into/out of the bath, using the kitchen cabinets (trying to bend down or reach up is increasingly painful), cooking, doing laundry, using the toilet/incontinence, walking etc. I have attached a document about Cauda Equina to this email for your information, I obtained this from the Cauda Equina Syndrome Association website at https://www.ihavecaudaequina.com/?amp if you would like more information as the NHS website does not contain any information on this syndrome apart from a mention in the "Lumbar Decompression Surgery" section - which details the surgery I have to have and its ramifications. Occupational Therapists assessed me earlier this year and made some adaptions to my flat (grip rails, a perching stool etc) but as the problem has progressed since then I am being referred for a new assessment to see if there is anything further they can do to help. I am also going to receive 6 weeks daily support with personal care at the end of which I understand there will be an assessment regarding long term care. As well as the upcoming spinal surgery for Cauda Equina I am currently receiving support from Jen Mannix at Quayside House (South Wellbeing Team) as part of DBT a course I attend twice per week, Tuesday morning at Quayside House for a group teaching session and a one2one with Jen. Due to the stress and anxiety of all the above I am also receiving support from Home Treatment Team who are coming every couple of days to deliver my medication. Because of my mental health and now physical health needs I am EXTREMELY reluctant to move outside of my GP catchment area <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> as shown in the link <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> . My second bedroom is used regularly by my aunt, mother and brother when they visit to help me so I am trying to keep the second bedroom for carers as I need them now more than ever. Because of my medical needs I can only bid on ground floor accommodation, so I am checking the postcode of every 2 bedroom ground floor flat on the bidding list each week, I have also bid on a few 1 bedroom flats out of desperation. I have found over 40 private flats and bungalows within the catchment area and contacted the estate agents but none of them want an unemployed disabled person who may need adaptions making to the property so am having to rule out the private sector unless there is a list of approved private landlords who are willing to rent their property to people in my circumstances. I have described the situation as best I can to give you an overall idea of my current circumstances, my prognosis, and everything I have done to try to troubleshoot these problems. I need to move as soon as possible. Getting down the stairs to attend medical appointments, dispose of rubbish, attempt to socialise etc is more painful than I can express. And as I become more unsteady due to the weakness in my right leg, it is also becoming scarier as time passes. There is no hand rail on the wall side of the communal stairs, I have to grip and pull on the right hand rail to haul myself back up, and on the way down I push off the rail with my left hand whilst bracing my right hand against the wall to try to balance/steady myself on the way down. I'm scared I'm going to fall down the stairs which would hurt in itself, but if I damage my spine further due to a fall like that I'm scared of the potential consequences. There is not one suitable property on this weeks list that I can bid on. But when I looked at the attached property newsletter I saw: Property Reference: 43337 Landlord: Stonewater Housing Association Type: 1 Bed Ground Floor Flat Low Rise Address: Church Street Oldbury Rent: £84.25 EPC Asset Rating - Band Awaiting EPC Council Tax Banding - Band Unavailable Minimum Age: 50+ Eligible profiles: Couple; Single Person Description: B69 4DX. MAY BECOME AVAILABLE. DE SOMERLEY HOUSE. 1 bedroom ground floor flat with a shower room. Located in Oldbury Town Centre. Up to 2 weeks rent to be paid in advance at time of sign up. No pets allowed. Preference will be given to applicants who can make best use of the shower room. I am currently 6 years too young to bid on this property and 9 years too young to bid on any of the bungalows on the same list and am therefore requesting I be considered for properties like this because being considered exempt from properties that would be quite literally life changing purely because of my age feels like discrimination and is really frustrating. Quite aside from the way having to live in the same building as the man who did this to me, and hearing him happily chatting with people in the gardens I cannot access because of him, is making me increasingly angry. As is knowing that my life is going to shit and he is walking around without ANY consequences for doing this to me, I now find that options to both get away from him and this situation are restricted purely because I was not born before 1969! I would really appreciate it if one or both of you could look into this, and if you need authorisation to talk to my health providers to verify/clarify any of the above I list their details here and give authorisation for you to obtain any personal/medical information you need to make an assessment: CPN: Jen Mannix - Quayside House, Oldbury. 0121 543 4295 GP: Dr Allison Beveridge - Oldbury Health Centre, Albert Street. 0121 543 1266. Neurosurgeon: Dr Stephen Metcalfe - Queen Elizabeth Hospital. 0121 371 6878 ext 16878 If you need this authorisation on a specific form please email it to me at your earliest convenience and I will return it as quickly as I can. Thanking you in advance for any help you may be able to offer, Marie Brown <http://www.techtime.co.uk>
Thu, 09 Jan 2020 17:40:27 +0000Re: Carl Clift attachments 2
- From
- Sandwell Council <do_not_reply@sandwell.gov.uk>
- To
- mariembrown@hotmail.com
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Nik, I'm sorry I have only just got to this I've been replying to emails and phone calls all day, then my father took me to sort out selling my car. If it's to too late I'm home for the rest of the day and apart from an am appt on Monday and a pm appt on Wednesday I'll be home all day each day next week. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 09 January 2020 1:16 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Carl Clift attachments 2 Good Afternoon Marie, I am happy to come and meet with you at your property if that is more convenient for you. I could come today at 4pm if that is good for you? If not, I can arrange to meet you sometime next week. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 08 January 2020 16:12 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Re: Carl Clift attachments 2 Moving into 2014... Even the guy investigating my complaint described Carl as "Irate and Abusive" He prevented scaffolders doing their job leading to a delay in works being completed and scaffolding left up for months. I was burgled during this time. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 06 January 2020 2:46 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Carl Clift Good Afternoon Marie, Are you able to come to Sandwell Council House so that I may discuss this matter with you? I would like to ensure that I am clear on the points you have raised and provide you with any information you need. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 29 December 2019 15:20 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Carl Clift Good afternoon Nik, I hope you had a good Christmas? Last time we talked you mentioned that Carl had admitted he had in fact destroyed or disposed of my property previously despite having denied it at the time. I would very much appreciate it if you could please elaborate on this a little as I am in the process of bringing court action against Carl for exactly this reason. Did he specify any particular incidents or was it a general admission that he lied during previous ASB investigations? Did you look back at any of the incidents he admitted to and if so is Sandwell Council now going to take action? If not, could you please look back at previous incidents where Carl had previously denied any wrong doing and amend the outcomes? I didn't retaliate against Carl until he harassed my then 3 and 5 year old nephews. He snatched a toy from the 3 year old and sent them inside, banning them from playing outside because they "made a mess in the communal areas" playing with chalk! I took the boys upstairs to clear up the mess Carl makes of the communal areas. I admitted that freely at the time and showed both the ASB team and the police the CCTV footage of him approaching the boys and snatching the toy from the 3 year old but I had to write an apology letter to the man who had harassed me for years. I have requested that the gate Carl installed across the communal gardens be removed but it's still there blocking access. I am again requesting this gate be removed. It was asking Carl to NOT install this gate that caused him to attack me so leaving it in place is causing great emotional distress as well as breaking both the tenancy agreement and the good neighbour agreements. I have also made another complaint about Carl storing items in the communal areas, his clutter now extends onto the stairwell creating a hazard for other tenants. I believe allowing Carl to partition off areas of communal space for his own use, store items in the communal spaces and get away with theft, criminal damage, assaults and a death threat over the past 9 years has contributed greatly to his belief that he has special rights over this building and his role in it. And the way he acts as though the building is his, is exactly why we have had such a long dispute, he doesn't want me contributing to "his" gardens. So although this is a minor neighbour dispute to you, it is a huge issue for me as I am stuck inside this flat all day as my spinal cord injury makes it incredibly painful for me to manage to stairs or walk around, and seeing the gate and other items in the communal areas angers me greatly. Please just try to imagine you have been standing up to a bully for years without support, and now that bully has permanently disabled you from the lumbar spine down, with no consequences, free to do as he pleases. How would you feel in my position looking at all of his crap all over the place, even when that crap makes a hazard for others? Sincerely, Marie Brown
Thu, 09 Jan 2020 17:45:23 +0000Your Revenues or Benefits query
- From
- Sandwell Council <do_not_reply@sandwell.gov.uk>
- To
- mariembrown@hotmail.com
- CC
- —
- BCC
- —
- Named attachments
- []
<https://my.sandwell.gov.uk/> ________________________________ Your reference is FS-Case-166901764 ________________________________ Dear Miss Marie Brown Claim/Account Reference: 30050394 - Please quote this reference in all of your contact with us. Thank you for your enquiry. Please allow 2 weeks for us to reply to you. ________________________________ Your details: Case Reference: FS-Case-166901764 Address: 34 Groveland Road Tipton DY4 7TN Email: mariembrown@hotmail.com Mobile: Phone: 01215205445 Address your enquiry relates to (if different from above): ________________________________ Reason for enquiry: ask or tell you about something not listed above Details of enquiry: I am applying for permission to move to Suitable TEMPORARY adapted accommodation in Birmingham provided by the Spinal Card Injury charity Aspire.org.uk on a temporary basis because my current home at 34 Groveland Road is neither physically appropriate or suitable for maintaining good health (my attacker still lives on the floor above.) I have been struggling with my left leg since an assault by my neighbour Carl Clift on 14/08/2018 and had physio etc but it didn't help. On 30/10/2019 my pain and problems walking were diagnosed as Cauda Equina Syndrome, I now have carers, but even with their help I cannot access the bath tub as it is too painful to have my leg lifted high enough to clear it. I am not eligible for a walk in shower because I have been on the rehousing list since March but nothing suitable has been available for my age range so I have been told no further adaptions will be made to the flat as I will be moving. I also struggle with the communal stairs, I asked about a handrail and was told one would be fitted but that was almost two months ago. I am unsafe on stairs due to my lack of balance and sciatic pain, and weakness in my right leg has resulted in my being stuck gripping the 1 hand rail and my walking stick for approx 8 minutes before I was able to proceed. I have tried to make contact with the specialised housing teams but all efforts have failed, I have now managed to provide Marnie Cavell with the documents required by Council OT's to decide if an exemption can be applied to the age restrictions to enable me to bid on suitable accommodation but this has taken months. Alex from Aspire assured me their temporary property is available NOW however they need two assurances from Sandwell MBC in WRITING before they can show me around and agree a stay there while I search and bid for a suitable property in Sandwell: 1 Moving into the temporary adapted property in Birmingham will NOT affect either my banding, my medical priority or my ability to bid on properties in Sandwell. 2. Sandwell MBC will pay the rent for the adapted temporary accommodation in Birmingham for the duration of my stay, this is currently £144.89 per week. I hope that the medical documents I provided for the OT will show the physical need for this safe, temporary home, whilst I continue my search and applications for adapted accommodation in Sandwell, but the MH need to get out of this building and away from my attacker are, if anything, even greater. ________________________________ Yours sincerely Revenues and Benefits Services Sandwell Council...working for you www.sandwell.gov.uk <http://www.sandwell.gov.uk> ________________________________ <https://www.facebook.com/sandwellcouncil> <https://twitter.com/sandwellcouncil> <http://fs-filestore-eu.s3.amazonaws.com/sandwell/images/Youtube.png> For your information residents can now use their MySandwell account to log many Sandwell Council requests online, including reporting missed collections; fly tipping and pot holes. Residents can also check their council tax balance on MyAccounts and find ‘MyNearest’ on their personalised homepage. For information please go to www.sandwell.gov.uk/mysandwell <http://www.sandwell.gov.uk/mysandwell> .
Fri, 10 Jan 2020 08:31:32 +0000Your Revenues or Benefits query
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
<https://my.sandwell.gov.uk/> ________________________________ Your reference is FS-Case-166906826 ________________________________ Dear Miss Marie Brown Claim/Account Reference: 30050394 - Please quote this reference in all of your contact with us. Thank you for your enquiry. Please allow 2 weeks for us to reply to you. ________________________________ Your details: Case Reference: FS-Case-166906826 Address: 34 Groveland Road Tipton DY4 7TN Email: mariembrown@hotmail.com Mobile: Phone: 01215205445 Address your enquiry relates to (if different from above): ________________________________ Reason for enquiry: ask a general question about Housing Benefit or Council Tax Reduction Details of enquiry: I am applying for permission to move to Suitable TEMPORARY adapted accommodation in Birmingham provided by the Spinal Card Injury charity Aspire.org.uk on a temporary basis because my current home at 34 Groveland Road is neither physically appropriate or suitable for maintaining good health (my attacker still lives on the floor above.) I have been struggling with my left leg since an assault by my neighbour Carl Clift on 14/08/2018 and had physio etc but it didn't help. On 30/10/2019 my pain and problems walking were diagnosed as Cauda Equina Syndrome, I now have carers, but even with their help I cannot access the bath tub as it is too painful to have my leg lifted high enough to clear it. I am not eligible for a walk in shower because I have been on the rehousing list since March but nothing suitable has been available for my age range so I have been told no further adaptions will be made to the flat as I will be moving. I also struggle with the communal stairs, I asked about a handrail and was told one would be fitted but that was almost two months ago. I am unsafe on stairs due to my lack of balance and sciatic pain, and weakness in my right leg has resulted in my being stuck gripping the 1 hand rail and my walking stick for approx 8 minutes before I was able to proceed. I have tried to make contact with the specialised housing teams but all efforts have failed, I have now managed to provide Marnie Cavell with the documents required by Council OT's to decide if an exemption can be applied to the age restrictions to enable me to bid on suitable accommodation but this has taken months. Alex from Aspire assured me their temporary property is available NOW however they need two assurances from Sandwell MBC in WRITING before they can show me around and agree a stay there while I search and bid for a suitable property in Sandwell: 1 Moving into the temporary adapted property in Birmingham will NOT affect either my banding, my medical priority or my ability to bid on properties in Sandwell. 2. Sandwell MBC will pay the rent for the adapted temporary accommodation in Birmingham for the duration of my stay, this is currently £144.89 per week. I hope that the medical documents I provided for the OT will show the physical need for this safe, temporary home, whilst I continue my search and applications for adapted accommodation in Sandwell, but the MH need to get out of this building and away from my attacker are, if anything, even greater ________________________________ Yours sincerely Revenues and Benefits Services Sandwell Council...working for you www.sandwell.gov.uk <http://www.sandwell.gov.uk> ________________________________ <https://www.facebook.com/sandwellcouncil> <https://twitter.com/sandwellcouncil> <http://fs-filestore-eu.s3.amazonaws.com/sandwell/images/Youtube.png> For your information residents can now use their MySandwell account to log many Sandwell Council requests online, including reporting missed collections; fly tipping and pot holes. Residents can also check their council tax balance on MyAccounts and find ‘MyNearest’ on their personalised homepage. For information please go to www.sandwell.gov.uk/mysandwell <http://www.sandwell.gov.uk/mysandwell> .
Fri, 10 Jan 2020 11:32:11 +0000Re: Further information
- From
- Sandwell Council <do_not_reply@sandwell.gov.uk>
- To
- mariembrown@hotmail.com
- CC
- —
- BCC
- —
- Named attachments
- []
Sorry, the property is in Birmingham which is why I need the written guarantee Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 11:24 AM To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Nik J Wooldridge <nikj_wooldridge@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Eve Willis <eve_willis@sandwell.gov.uk> Subject: Re: Further information Hi Marnie, I hope you are well? I have been offered temporary adapted accommodation by Aspire Charity. www.aspire.org.uk <http://www.aspire.org.uk/> They are a charity that supports people diagnosed with a spinal cord injury, providing TEMPORARY suitable adapted accommodation after diagnosis until the current home can be adapted or suitable accommodation is provided/found. I could move into it immediately until Sandwell is able to offer me suitable accommodation, but they need two things in writing first: 1. A guarantee in writing that moving into their TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my priority banding? 2. A guarantee that Sandwell Council will pay (HB) the rent of £144.89 per week for the temporary accommodation for as long as I am there. The property is in Birmingham, it is fully adapted and is available now, they also have an adapted bungalow available in Coventry. He could show me around almost immediately. I have been asked to ask you about item 1: Is your office able to provide guarantee in writing that moving into their TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my priority banding please? I would really appreciate a reply as soon as you are able to ascertain whether this would be possible please? Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 09 January 2020 2:25 PM To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Further information Hi Marnie, the attached documents are NOT encrypted, they are for your information to prove this harassment has been ongoing for years. There were four assaults then a death threat before the final assault that crippled me, in addition to all the verbal harassment and plant ripping out and harassment of my visitors. There were also multiple attempts by my family and myself to get safeguarding involved due to the violence and all the agreements that Carl broke over the years. I also attempted to get a community trigger initiated which would have brought the police, various council departments and other agencies together and revealed just how long Carls behaviour has been a problem, many of my complaints were about issues that affect the whole building - blocking fire exits, storing firewood on his landing, preventing scaffolders from erecting scaffolding, there's even an account by Elaine Baker of how the cleaners wouldn't go up to the top floor because of Carl! Tradesmen going to Carls flat get a list of warnings and many refuse to work on his home at all due to previous encounters. Whilst council visitors to Carls home get these warnings we tenants do not have that opportunity to prepare ourselves, and this ALL started back in 2010 when I moved in because my mother and I ignored Carls instructions on where we could park and used the street outside of the building (he was trying to reserve that space for his visitors due later.) This building does not belong to Carl Clift, but the council departments (particularly ASB Team and buildings team) continue to let him do as he pleases, store items where he pleases, and take no action beyond "having a little chat" or meaningless warnings that he KNOWS won't be followed up on because just look at all the agreements he has ignored without consequence. He still stores wood and other items all over the communal areas- when the rest of us were told to remove everything after another mediation session, he has a gate across the communal garden and treats that section as his own. Since my diagnosis I have been asking for an explanation as to why no action has been taken - not even as far as clearing the communal areas of stored wood. But also for an explanation as to how this harassment, violence and threats were allowed to escalate to the point where I'm physically disabled and why Carl Clift was not removed from this building or given an injunction before this happened, and specifically why there is STILL no injunction in place. I don't care if he is inconvenienced for a few weeks/months while I find suitable accommodation. I'm inconvenienced - I can't even get into my bathtub with the carers help and the adaptions team won't put in a walk-in shower while I'm on the list to move. In short, I have been asking for protection from Carl Clift, a way to ensure I won't be further injured while I am stuck living here awaiting a move. I am asking YOU Marnie, to help me with this request or REFER me and forward these documents to the relevant department to ensure I can get an injunction to ensure my safety. If these documents will help the OT assess the level of stress I am under MH wise whilst living in the same building as Carl please do forward them, but as they are historical and not medical I did not include them in the encrypted folder for the OT, there are already Crisis Team documents showing when they have been involved and why. The password for the OT is: DesperateSituation Regards, Marie Brown <http://www.techtime.co.uk>
Tue, 14 Jan 2020 14:28:50 +0000Temporary Accomodation
- From
- Sandwell Council <do_not_reply@sandwell.gov.uk>
- To
- mariembrown@hotmail.com
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Alex, I received this email from Marnie and I have called her to discuss this and describe the challenges I'm facing ie not being able to access the bath to shower, or get to the buzzer on time etc, but she said there is nothing she can do. I have access to a solicitor through Civil Legal Aid regarding this situation so I could ask them if they know of anything in the allocations policy that may apply? But at the moment I am unable to get the written confirmation you requested. I just have to keep waiting for a suitable property to come up. Would it still be an option to move if I apply for housing in Birmingham? My mother, father, both brothers and sister live there as well as extended family as I grew up there. Thank you so much for the offer any way, it really gave me hope. Best regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; alex.rankin@aspire.org.uk Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <http://www.techtime.co.uk>
Wed, 15 Jan 2020 15:06:42 +0000RE: Vacation
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie, Can I call you Friday please late morning if possible?
Thank you
Jen
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 13 January 2020 20:53
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Re: Vacation
Hi Jen,
I'm sorry, I think I missed you. Trying to problem solve but still going in circles. I knew a vacation can't be open ended, I just asked to wait until I've seen my specialist on 13th Feb. Whenever is appropriate or suitable after that date of that's possible please?
It was because I was overloaded and about to melt down. I've been working hard to fix things. Still working hard and hanging in there, mood hasn't dropped or anything just trying to tackle things one at a time.
It hurts to sit up too long so I'm trying to get better at pain management so I can sit long enough for group and our sessions, GP has adjusted pain meds and I am to talk to specialist about adjusting then more of possible.
I need to be able to get there without so much pain so I'm trying to get the OT assessment sorted out but they keep jerking me around, still not done. I'm trying to push for that.
I'm trying to get those things I CAN fix sorted out, I accept I can't fix everything, but pain management and better walking well make a huge difference for everything not just DBT.
If you could please let me know when it's convenient for you to catch up (other than Wednesday afternoon) I will be home and free. Wednesday is dentist.
Best wishes,
Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Sent: Monday, January 6, 2020 5:39:36 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Vacation
Hi Marie,
Happy new year to you, thank you for your email it was helpful for us to gain a more fuller picture of the difficulties you have been experiencing. We have agreed a Vacation so for now you do not need to attend group or 1:1. Consult will look at the timetable / module rotation and see when the best time for you to return may be. A vacation cannot be open ended however I will either call you or write to you and discuss with you in more detail the proposed plan. I will likely call you towards the end of the week if that is ok?
Take care
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie, Can I call you Friday please late morning if possible?
Thank you
Jen
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 13 January 2020 20:53
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Re: Vacation
Hi Jen,
I'm sorry, I think I missed you. Trying to problem solve but still going in circles. I knew a vacation can't be open ended, I just
asked to wait until I've seen my specialist on 13th Feb. Whenever is appropriate or suitable after that date of that's possible please?
It was because I was overloaded and about to melt down. I've been working hard to fix things. Still working hard and hanging in there,
mood hasn't dropped or anything just trying to tackle things one at a time.
It hurts to sit up too long so I'm trying to get better at pain management so I can sit long enough for group and our sessions, GP
has adjusted pain meds and I am to talk to specialist about adjusting then more of possible.
I need to be able to get there without so much pain so I'm trying to get the OT assessment sorted out but they keep jerking me around,
still not done. I'm trying to push for that.
I'm trying to get those things I CAN fix sorted out, I accept I can't fix everything, but pain management and better walking well make
a huge difference for everything not just DBT.
If you could please let me know when it's convenient for you to catch up (other than Wednesday afternoon) I will be home and free.
Wednesday is dentist.
Best wishes,
Marie
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
<jennifer.mannix@nhs.net>
Sent: Monday, January 6, 2020 5:39:36 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Vacation
Hi Marie,
Happy new year to you, thank you for your email it was helpful for us to gain a more fuller picture of the difficulties you have been experiencing. We have agreed a Vacation
so for now you do not need to attend group or 1:1. Consult will look at the timetable / module rotation and see when the best time for you to return may be. A vacation cannot be open ended however I will either call you or write to you and discuss with you
in more detail the proposed plan. I will likely call you towards the end of the week if that is ok?
Take care
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell : Quayside House, Rounds Green
Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton : Jasmine Ward, Penn Hospital,
Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 15 Jan 2020 16:35:27 +0000RE: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image003.png", "image002.jpg"]
Is there anything further you need me to do ? Liz Connor Community and Care Act Advocate P.O Box 14043 , Birmingham , B69BL Telephone: 0300 456 2370 Facsimile: 0300 456 2365 Minicom: 0300 456 2364 Website: www.pohwer.net Email: Liz.Connor@pohwer.net <http://Liz.Connor@pohwer.net/> You can now support POhWER's work by making a donation. Please click Alternatively, you can now text PHWR01 and the amount you want to donate to 70070 i.e "PHWR01 £10". <https://www.justgiving.com/pohwer/donate/?utm_source=website_cid113957&utm_medium=buttons&utm_content=pohwer&utm_campaign=donate_white> POhWER is a company limited by guarantee, incorporated in England and Wales as POhWER. Company No. 3323040 Registered Charity No. 1061543 Registered Office: Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE With the introduction of the General Data Protection Regulation (GDPR) POhWER has updated our Privacy Policy <https://www.pohwer.net/privacy-data-protection-and-your-records> . This e-mail message is confidential and for use by you only. If the message is received by anyone other than please return the message by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure POhWER does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by POhWER in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Consider the environment. Please do not print this e‑mail unless you really need to From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 15:25 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <Liz.Connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marnie, thank you Regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7Cebadadc5334b422d4a8508d799cf1cb5%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146987134173897&sdata=TfKJyZWPxQ89gjZE4tYV2MG8cgsmPioPQc7c7Qtw3do%3D&reserved=0> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Sent: 15 January 2020 1:25 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> <alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> >; Liz Connor <liz.connor@pohwer.net <mailto:liz.connor@pohwer.net> > Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7Cebadadc5334b422d4a8508d799cf1cb5%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146987134183886&sdata=%2BQeGqZ7%2F1Pzge1oMLo1IVWDQAmIPI9Sj3QoV7hw0jig%3D&reserved=0> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> ; Liz Connor <liz.connor@pohwer.net <mailto:liz.connor@pohwer.net> > Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7Cebadadc5334b422d4a8508d799cf1cb5%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146987134183886&sdata=cFCvtfF2TNyGWDne70iXPqKAbVj5bqCePNVO7oQ9%2Fqk%3D&reserved=0> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> > Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7Cebadadc5334b422d4a8508d799cf1cb5%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146987134193883&sdata=eVweKYIvDV8erxA8IvFF432CoOb5sNM%2F1ZA5AWOWoDU%3D&reserved=0> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7Cebadadc5334b422d4a8508d799cf1cb5%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146987134193883&sdata=Z4Di9WYkBT06Y1%2FL3TkdVU8dsGampVV3Q4R21UPa3E8%3D&reserved=0>
Thu, 16 Jan 2020 09:25:13 +0000RE: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>, Marnie Cavell <marnie_cavell@sandwell.gov.uk>, Eve Willis <eve_willis@sandwell.gov.uk>
- BCC
- —
- Named attachments
- ["image003.jpg", "image002.jpg"]
I will chase the response up on Monday . Liz Connor Community and Care Act Advocate P.O Box 14043 , Birmingham , B69BL Telephone: 0300 456 2370 Facsimile: 0300 456 2365 Minicom: 0300 456 2364 Website: www.pohwer.net Email: Liz.Connor@pohwer.net <http://Liz.Connor@pohwer.net/> You can now support POhWER's work by making a donation. Please click Alternatively, you can now text PHWR01 and the amount you want to donate to 70070 i.e "PHWR01 £10". <https://www.justgiving.com/pohwer/donate/?utm_source=website_cid113957&utm_medium=buttons&utm_content=pohwer&utm_campaign=donate_white> POhWER is a company limited by guarantee, incorporated in England and Wales as POhWER. Company No. 3323040 Registered Charity No. 1061543 Registered Office: Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE With the introduction of the General Data Protection Regulation (GDPR) POhWER has updated our Privacy Policy <https://www.pohwer.net/privacy-data-protection-and-your-records> . This e-mail message is confidential and for use by you only. If the message is received by anyone other than please return the message by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure POhWER does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by POhWER in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Consider the environment. Please do not print this e‑mail unless you really need to From: Marie Brown <mariembrown@hotmail.com> Sent: 16 January 2020 07:45 To: Liz Connor <Liz.Connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire HI Liz, there may be, I got the documents to Marnie as you arranged but no word yet on the OT's decision. The offer of a home came as a surprise last Thursday but they initially said No to it, legal advice and advice from the charity offering it was to push for a manager to make the decision, and hope a manager would use their discretion. But as you can see if you look at the attachments in my email, I was doing everything right. The death threat and assault were both reported, but Sandwell MBC did not follow their procedures when I reported them or when I followed up all those times. That's why I requested an advocate. Because even though I do what I'm advised, report things in a timely way, get the right advice etc, it's too easy for the council to ignore me and then later try to claim I didn't do things right because of my MH etc. I'd really appreciate it if you could please help me be effective in this communication. That email yesterday took me over 5 hours to write, re-read, double check, amend etc. I began it at 5.20 when I got up, and didn't stop until it was sent. Regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036290686&sdata=H7k1WBlSCwlDRY4AX3oeaJPPcROKLAjoaBRxW9ZkSfA%3D&reserved=0> ________________________________ From: Liz Connor <Liz.Connor@pohwer.net <mailto:Liz.Connor@pohwer.net> > Sent: 15 January 2020 4:18 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Is there anything further you need me to do ? Liz Connor Community and Care Act Advocate P.O Box 14043 , Birmingham , B69BL Telephone: 0300 456 2370 Facsimile: 0300 456 2365 Minicom: 0300 456 2364 Website: www.pohwer.net <http://www.pohwer.net> Email: Liz.Connor@pohwer.net <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2FLiz.Connor%40pohwer.net%2F&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036290686&sdata=teD6vYMCUdpPGU6r5Ls8Zrjc17EjZ6cgXkdWQ%2Fo0m%2Fc%3D&reserved=0> You can now support POhWER's work by making a donation. Please click Alternatively, you can now text PHWR01 and the amount you want to donate to 70070 i.e "PHWR01 £10". <https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.justgiving.com%2Fpohwer%2Fdonate%2F%3Futm_source%3Dwebsite_cid113957%26utm_medium%3Dbuttons%26utm_content%3Dpohwer%26utm_campaign%3Ddonate_white&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036290686&sdata=0fCWXHgcXR9QVYCdj1tOeQt1tit25R8rSIS%2B9py4CmA%3D&reserved=0> POhWER is a company limited by guarantee, incorporated in England and Wales as POhWER. Company No. 3323040 Registered Charity No. 1061543 Registered Office: Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE With the introduction of the General Data Protection Regulation (GDPR) POhWER has updated our Privacy Policy <https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.pohwer.net%2Fprivacy-data-protection-and-your-records&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036300642&sdata=rf%2BbO1xl%2F5X97LsqRsXOQefuxVHfWQH25YhDl%2BKhMYk%3D&reserved=0> . This e-mail message is confidential and for use by you only. If the message is received by anyone other than please return the message by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure POhWER does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by POhWER in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Consider the environment. Please do not print this e‑mail unless you really need to From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 15 January 2020 15:25 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> ; Liz Connor <Liz.Connor@pohwer.net <mailto:Liz.Connor@pohwer.net> > Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marnie, thank you Regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036300642&sdata=XNvvT%2FCHZN6EHr9fTOSfJ1jcCLGB55XOsrgod8ecysE%3D&reserved=0> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Sent: 15 January 2020 1:25 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> <alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> >; Liz Connor <liz.connor@pohwer.net <mailto:liz.connor@pohwer.net> > Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036310598&sdata=ZfjsTSeQE7kkFADJJduyiGtOpLJAKXwdmXpDmNE0MTY%3D&reserved=0> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> ; Liz Connor <liz.connor@pohwer.net <mailto:liz.connor@pohwer.net> > Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036310598&sdata=SX7XqmWVuFepk3%2BNBVcDUturmy03Yo%2BXVJsNo9AWqfs%3D&reserved=0> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> > Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036310598&sdata=ZfjsTSeQE7kkFADJJduyiGtOpLJAKXwdmXpDmNE0MTY%3D&reserved=0> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C08b8a65a29b44b9a382c08d79a57fe72%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637147575036320554&sdata=8DVyHmQBp5QJ4QtY9PmbfWcH5P4tov5DHtfBKXDOm0M%3D&reserved=0>
Wed, 22 Jan 2020 15:21:16 +0000Brief Summary of Council and Police Failings
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image005.png", "image004.jpg", "image003.jpg"]
Hi Christine, The failures by Sandwell MBC and WMP to follow their own policy and procedures during the 9 years I have lived here have been devastating. WMP consistently refused to take action stating that because he lives in the same building any injunctions they could apply for were not applicable, therefore it was Sandwell MBC's responsibility to deal with him. Sandwell MBC staff have consistently protected him from any consequences as shown by the paperwork. Lots of threats of further action if he doesn't comply with a harassment panel decision, a community resolution/mediation etc, but when he failed to keep to agreements there was no action taken. I haven't included that paperwork as I can only attach so much to an email, but I'll send those documents after this email, these are all from between when Carl made a death threat in August 2017, and my attempts to chase up both the police and Sandwell MBC over their lack of action on both issues, there are lots more documents, crime numbers, Incident numbers etc. The assault that caused my CES came less than 12 months after the death threat from Carl Clift but no action was taken over either incident by either organisation. Sandwell MBC staff (Nik Wooldridge) claim too much time has passed to take any action about it now. WMP have not yet explained why no action was taken after the death threat or assault. So I am stuck living in an unsuitable home (not adapted so I can't even shower, and on the first floor) with the man who permanently disabled me living above me having had no consequences for doing this to me. I have just been refused temporary adapted accommodation in Birmingham (offered by Alex Rankin form the charity Aspire) which would have enabled me to be more independent whilst bidding on suitable accommodation in Sandwell AND get away from my attacker. This was initially declined by Sandwell MBC so I submitted these documents and requested, as a gesture of goodwill, that they reconsider as this would be so good for both my mental and physical health. I moved in on 08/09/2010 - the flat was selected by my support worker, but the council were aware at that time that Carl Clift was aggressive and anti social as their own staff had multiple warnings regarding lone working. Tradesmen had complained about racial abuse when working on his flat refusing to work on his property any more, etc. Within three days he was harassing us over where to park (it is on street parking there are no allocated parking spaces.) 1. I have submitted an SAR for Incident Numbers I have a record of. because they show I submitted an Incident Report on a specific date, but only give the number, there are no details, but there were two or three assaults reported during 2010 to 2013 I was very unwell MH wise during this time so logs are not so well kept but I am filling them out as I receive responses to SAR's. I have records of him being aggressive in front of police, he shoved me on the stairs - concussion, he ripped out roses I had planted and hit me with them (scratches on face and arms) before throwing them into the bin etc. 2. 14/05/2012 Assaulted which I reported (WMP 20SW/81852U/12) URN 1206 and SMBC no number yet, SAR submitted.) 3. 15/02/2013 As a result of email communication between my social worker and a housing officer Carl was instructed to stay away from me, my family etc. 4. 15/04/2013 Harassment continued and social worker advised housing officer I had been hospitalised and sent to respite specifically because of this harassment. A Harassment Complaint was officially submitted/acknowledged. 5. 03/07/2013 Harassment complaint upheld. He was instructed to: 1. Stay away from me, not to go towards me when I enter or exit the block. 2. Not to bang my door 3. Not to ring my buzzer 4. To share the communal Garden and not to take/cut any plants put in by me. 6. 16/04/2015 Report to police URN 593 7. In the response to a formal complaint about a repair/scaffolding a council manager describes him as irate and abusive (he had prevented scaffolders from putting up scaffold causing a lengthy delay in us getting a roof repair.) 8. 2013 to 2016 multiple complaints about abuse, harassment, assault and theft ignored. When Sandwell MBC staff asked if I could prove it was Carl I was unable to. I would ask if I could install CCTV cameras to get proof but was always denied. 9. 23/02/2016 Assaulted again in the communal hallway, reported to WMP (URN 1630)) and Sandwell MBC but no action taken. I saved up for and installed CCTV cameras, it took until May 2016. 10. 14/05/2016 Within two days I recorded evidence of theft/criminal damage and harassment and submitted another ASB complaint WMP URN 1256 11. ASB Officer Ajaz Riaz claimed a counter allegation had been made that I shouted at the guy in the street, he ignored CCTV evidence showing the white guy ranting, stopping passersby, pointing at black womans windows and removing a tree planted and states he was unable to substantiate either claim! 12. I have email communications between council staff regarding this incident where instead of discussing the trees and CCTV evidence decided to issue me a Warning to remove both - the letter claimed this was borough wide so I waited four weeks, contacted other local offices and asked if they had been instructed to tell their residents to remove previously planted trees too. They hadn't so I appealed the decision as discrimination, and the tree's were allowed to stay, as were the cameras after slight adjustments. No action was taken against Carl despite the CCTV evidence of harassment and theft/criminal damage. 13. 23/02/2016 Assaulted again reported to police and Sandwell MBC (Indicent number 13164) I don't have dates with early crime numbers but response from SAR should enable me to match up this incident when I receive them. 14. 26/08/2017 Harassed my then 3 and 6 year old nephews for playing in the communal gardens and drawing with chalk on the ground, reported to the police and council (I finally lost my temper and retaliated throwing some of his crap from the communal areas into the bins with the boys he bullied, clearing the communal space in the process.) Reported to the police and Sandwell MBC (Incident number 36284) Police watched the footage but again refused to take any action stating it was down to Sandwell MBC to deal with him. Another incident number/crime number I need to match to my records when I get the response to the SAR. 15. 28/08/2017 Death threat made in front of 5 or 6 witnesses, police called out (20SW/183318W/17 URN 1664) and reported to Sandwell MBC (Incident number 36292 / 216892) 1. WMP and Sandwell MBC failed to follow their own procedures/Policy for dealing with a death threat - family and I tried to get help from Safeguarding multiple times throughout this period but I was turned down. I have a paper trail of phone calls and emails regarding this. 16. 14/08/2018 Assaulted in front garden - pain in left hip/thigh. Reported to Sandwell MBC immediately, but I got in touch with a police in thge police to ask what to say when reporting it to WMP to ensure charges were pressed. I then reported it stating multiple times that I wanted to press charges (20SW/193290H/18 INCIDENT 1754 OF 22/08/2018 URN1754) 1. I also followed up directly, I made a formal complaint etc but nothing was done. I was sent to physio for months, but it didn't help. MRI in May 2019 came back clear - it showed there was nothing wrong with my hip so my GP was unable to explain the pain I was experiencing in my left thigh and hip which was like electric shocks. 2. Mental health affected, sent to respite twice between Oct 2018 and Feb 2019 under Crisis Team. 24/10/2019 GP saw me walking "with a strange gait" and suspected she knew what was wrong - sent me to Sandwell General for an MRI but I had a panic attack and left, this was followed by a bad MH weekend (overdose attempts - first time I have been this low since 2013, put under Crisis Team again) 28/10/2019 GP came to my home unannounced and insisted I needed to have the MRI because she was worried the problem with my hip/thigh was serious so I stuck it out through the anxiety/panic, admitted to Sandwell General, multiple tests done, discharged on 30/10/2019 with a confirmed diagnosis of Cauda Equina syndrome. Since then it's been a nightmare even trying to get OT assessments through the council although I do now have carers twice a day for half an hour. I have several crime numbers/logs from WMP that I can't match to these details, they are other incidents I reported including the early ones I didn't have crime numbers for, but I need to do another SAR to get the details of them when I have the time/ability. Sandwell MBC also failed to provide all the documents I requested through an SAR but as I have the incident numbers they are looking into it and promise to provide the rest of the incident details as soon as they can. Carl Clift has not left me alone, there have been further incidents reported including harassment of my mother and another assault on me in Dec 19. I'm sorry this is so long, I've done my best to be succinct but this has been going on for so long it's hard to know what is relevant and what isn't. The folder of documentation is huge almost 70Gig of documents, CCTV and video, photos etc. I'm doing my best to get it into chronological order but without the details for the Incident Numbers I have a record of it's been really difficult - it will be easier when I have the full response to the SAR listing the missing details. If you have any questions or require further documents etc please let me know. Regards, Marie Brown <http://www.techtime.co.uk>
Thu, 23 Jan 2020 11:56:44 +0000Re: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image003.png", "image002.jpg", "image001.jpg"]
Hi Nik, I'm sorry but I'm awaiting clarification about what other evidence I can/can't share so I can't arrange a date with you yet. I'll update you as soon as I know more. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 22 January 2020 3:21 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Hi Marie, I am just contacting to see when it is possible to drop round to you to collect that evidence onto a memory stick? Please let me know a suitable time/day. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 15:25 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marnie, thank you Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 15 January 2020 1:25 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk <alex.rankin@aspire.org.uk>; Liz Connor <liz.connor@pohwer.net> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; alex.rankin@aspire.org.uk Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <http://www.techtime.co.uk>
Thu, 23 Jan 2020 15:58:59 +0000Re: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image003.png", "image002.jpg"]
Good afternoon Marnie, I was wondering if you have an update on this request yet please as it's now been a week? Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 15 January 2020 1:25 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk <alex.rankin@aspire.org.uk>; Liz Connor <liz.connor@pohwer.net> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; alex.rankin@aspire.org.uk Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <http://www.techtime.co.uk>
Fri, 24 Jan 2020 16:10:24 +0000Re: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Liz Connor <Liz.Connor@pohwer.net>
- To
- "To: Marnie Cavell" <marnie_cavell@sandwell.gov.uk>
- CC
- Marie Brown <mariembrown@hotmail.com>
- BCC
- —
- Named attachments
- ["Death Theat Assault and follow up.zip", "image015855.png", "image378879.png", "image551274.jpg", "image172801.jpg", "image871295.jpg", "image272343.jpg", "Outlook-LOGO.png"]
Good morning Alex, I've attached the completed form as requested. Thank you so much for intervening, though their attitude so far leaves me doubtful you will be able to sway them, so don't feel bad if your conversation doesn't go well. My primary concerns physically are: The communal stairs which only have 1 hand rail, making them even more challenging than the stairs I encounter when I do go out (which all have 2 hand rails.) I have been requesting a second handrail since November and I was told this would not be a problem but no luck so far. I am unable to get into my bath but the council are unwilling to adapt it because I am on the "move list" so my personal hygiene is suffering. Even going to the toilet is challenging so I haven't been drinking enough in order to avoid needing to go. I have so far been unable to get an OT assessment although this was also requested by my car company in November as well as chased up multiple times. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Alex Rankin <alex.rankin@aspire.org.uk> Sent: 24 January 2020 11:10 AM To: Marie Brown <mariembrown@hotmail.com> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire I'm really sorry to hear that. Let's see what we can do, if you are happy for me to talk to them? If so, can you complete this form of authority and send it back to me (email is fine if you can) and I'll start making some phone calls - this form just means that if they play the, 'we can't talk to you' card we have evidence that we are doing so with your permission. I can't promise anything, but it might help now. Thanks Alex ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 23 January 2020 16:43 To: Alex Rankin <alex.rankin@aspire.org.uk> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Hi Alex, they are still saying no. Marnie just replied. 🉂 Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Alex Rankin <alex.rankin@aspire.org.uk> Sent: 23 January 2020 12:22 PM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: FW: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie Just wanted to check in as it’s been a week – no update from them yet? Thanks Alex Alex Rankin Director of Services Aspire – supporting people with spinal injuries 07796 297 628 <https://twitter.com/aspirecharity> <https://www.facebook.com/AspireSCICharity> <https://www.linkedin.com/company/aspire_3?trk=ppro_cprof> <http://instagram.com/aspirecharity> <https://www.youtube.com/aspirescitv> From: Marnie Cavell [mailto:marnie_cavell@sandwell.gov.uk] Sent: 15 January 2020 13:25 To: Marie Brown Cc: Eve Willis; Nik Wooldridge; Jennifer Hopcutt; Alex Rankin; Liz Connor Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; alex.rankin@aspire.org.uk Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <http://www.techtime.co.uk>
Wed, 29 Jan 2020 12:08:30 +0000Re: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Liz Connor <Liz.Connor@pohwer.net>
- CC
- Marie Brown <mariembrown@hotmail.com>
- BCC
- —
- Named attachments
- ["image008.jpg", "image007.png", "image006.png", "image005.png", "image004.jpg", "image003.jpg", "image002.jpg", "image001.jpg"]
Thanks Marie - I just had a few things to wrap up after everyone had gone to bed, I wasn't working solidly all evening and I didn't want you to think you'd been forgotten. That's the number I've tried for her, but I'll keep going with it. Thanks Alex ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 27 January 2020 13:29 To: Alex Rankin <alex.rankin@aspire.org.uk> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Hi Alex, thank you so much and I'm sorry you are so busy you were still working at 9pm at night! I have a number for Marnie's desk/office if that helps? 0121 368 1166 it's the standard number for housing. many thanks, Marie <http://www.techtime.co.uk> ________________________________ From: Alex Rankin <alex.rankin@aspire.org.uk> Sent: 24 January 2020 9:41 PM To: Marie Brown <mariembrown@hotmail.com> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Sorry to not get back to you, had a busy afternoon. I've tried unsuccessfully to get hold of Marnie today and have emailed requesting a direct dial number for her. I'll keep you updated as and when I have any news. Best wishes Alex ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 24 January 2020 11:26 To: Alex Rankin <alex.rankin@aspire.org.uk> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Good morning Alex, I've attached the completed form as requested. Thank you so much for intervening, though their attitude so far leaves me doubtful you will be able to sway them, so don't feel bad if your conversation doesn't go well. My primary concerns physically are: The communal stairs which only have 1 hand rail, making them even more challenging than the stairs I encounter when I do go out (which all have 2 hand rails.) I have been requesting a second handrail since November and I was told this would not be a problem but no luck so far. I am unable to get into my bath but the council are unwilling to adapt it because I am on the "move list" so my personal hygiene is suffering. Even going to the toilet is challenging so I haven't been drinking enough in order to avoid needing to go. I have so far been unable to get an OT assessment although this was also requested by my car company in November as well as chased up multiple times. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Alex Rankin <alex.rankin@aspire.org.uk> Sent: 24 January 2020 11:10 AM To: Marie Brown <mariembrown@hotmail.com> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire I'm really sorry to hear that. Let's see what we can do, if you are happy for me to talk to them? If so, can you complete this form of authority and send it back to me (email is fine if you can) and I'll start making some phone calls - this form just means that if they play the, 'we can't talk to you' card we have evidence that we are doing so with your permission. I can't promise anything, but it might help now. Thanks Alex ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 23 January 2020 16:43 To: Alex Rankin <alex.rankin@aspire.org.uk> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Hi Alex, they are still saying no. Marnie just replied. 🉂 Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Alex Rankin <alex.rankin@aspire.org.uk> Sent: 23 January 2020 12:22 PM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: FW: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie Just wanted to check in as it’s been a week – no update from them yet? Thanks Alex Alex Rankin Director of Services Aspire – supporting people with spinal injuries 07796 297 628 <https://twitter.com/aspirecharity> <https://www.facebook.com/AspireSCICharity> <https://www.linkedin.com/company/aspire_3?trk=ppro_cprof> <http://instagram.com/aspirecharity> <https://www.youtube.com/aspirescitv> From: Marnie Cavell [mailto:marnie_cavell@sandwell.gov.uk] Sent: 15 January 2020 13:25 To: Marie Brown Cc: Eve Willis; Nik Wooldridge; Jennifer Hopcutt; Alex Rankin; Liz Connor Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; alex.rankin@aspire.org.uk Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <http://www.techtime.co.uk>
Wed, 29 Jan 2020 13:12:00 +0000RE: Urgent: Update on Temporary Accomodation Offer from Aspire
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good morning, Apologies for the delayed response. I have discussed the outcome with Marie following her request for temporary accommodation. At first it was denied by myself and a Neighbourhood Officer. I then discussed the case further with my manager who also denied the request due to the same reasonings seen below in the emails. We are currently in the process of discussing the case with the allocations manager for further clarification. Once a discussion has taken place and an outcome has been reached I will be in contact with Marie to advise. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Liz Connor <Liz.Connor@pohwer.net> Sent: 24 January 2020 16:10 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Marie Brown <mariembrown@hotmail.com> Subject: FW: Urgent: Update on Temporary Accomodation Offer from Aspire Hi Marnie, I wonder if you are able to give me an update on the current situation for the above, I look forward to hearing from you. Regards Liz Liz Connor Community and Care Act Advocate P.O Box 14043 , Birmingham , B69BL Telephone: 0300 456 2370 Facsimile: 0300 456 2365 Minicom: 0300 456 2364 Website: www.pohwer.net Email: Liz.Connor@pohwer.net <http://Liz.Connor@pohwer.net/> You can now support POhWER's work by making a donation. Please click Alternatively, you can now text PHWR01 and the amount you want to donate to 70070 i.e "PHWR01 £10". <https://www.justgiving.com/pohwer/donate/?utm_source=website_cid113957&utm_medium=buttons&utm_content=pohwer&utm_campaign=donate_white> POhWER is a company limited by guarantee, incorporated in England and Wales as POhWER. Company No. 3323040 Registered Charity No. 1061543 Registered Office: Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE With the introduction of the General Data Protection Regulation (GDPR) POhWER has updated our Privacy Policy <https://www.pohwer.net/privacy-data-protection-and-your-records> . This e-mail message is confidential and for use by you only. If the message is received by anyone other than please return the message by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure POhWER does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by POhWER in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Consider the environment. Please do not print this e‑mail unless you really need to From: Marie Brown [mailto:mariembrown@hotmail.com] Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <Liz.Connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C28a3d4218d644f82d4e008d799a4be7e%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146805216694281&sdata=ByxGQp1DXbPQOmX2%2B4Wq5WmbaBoGsJbaIENiid6yR6g%3D&reserved=0> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> > Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> > Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7C28a3d4218d644f82d4e008d799a4be7e%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146805216694281&sdata=LeCYCJjCUIan99Yn%2FCsRnjc48AMGZTy7oeqt7lbwIGI%3D&reserved=0> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >; alex.rankin@aspire.org.uk <mailto:alex.rankin@aspire.org.uk> Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk&data=02%7C01%7C%7C28a3d4218d644f82d4e008d799a4be7e%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637146805216704236&sdata=xjuHdzWxybw%2B%2FqismYfotyXGTeB3mmf%2FSo3BZbuxQeU%3D&reserved=0>
Fri, 31 Jan 2020 14:12:59 +0000age label enquiry
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image003.png", "image002.jpg", "image001.jpg"]
Afternoon Marie Hope you are well. I have received response from the Occupational Therapist and Team Leader from allocations. They have reviewed your case and decided that the age label is not warranted at present. The original recommendation made in December 2019 is still relevant: ‘a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties’ Following their response I would recommend you continue to place bids and express interests in the properties available for you that meet the above recommendation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Mon, 03 Feb 2020 12:46:02 +0000Re: Urgent: Update on Temporary Accommodation Offer from Aspire
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good Morning Nik, I did not log this incident as a formal complaint because, as I explained when we were chatting there is no point in reporting any more incidents, they have not followed been up in the past. I provided the relevant email because you asked where/who I had mentioned the incident to so I was providing that information as proof I had informed council staff about the incident I described to you. There will not be any further incident reports from me as I have been provided with an alternative method of protecting myself from further harassment from Carl. If he tries to harass me again you will know immediately without the need of an incident report. Regards, Marie Brown <http://www.techtime.co.uk> Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 31 January 2020 2:12 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good Afternoon Marie, Further to my previous emails I have requested further essential details regarding your allegation of assault that you experienced from Carl Clift at the end of 2019. Can you please provide more detail please? Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Nik Wooldridge Sent: 23 January 2020 11:57 To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good Morning Marie, Thanks for the response. Thank you for letting me know. Also I sent a previous email asking for some more detail around the recent allegation of assault from Carl, approximately November 2019 I think you said. Can you provide me detail of date, approximate time, witnesses and what happened and I’ll happily get the matter investigated as you requested. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 23 January 2020 09:19 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Hi Nik, I'm sorry but I'm awaiting clarification about what other evidence I can/can't share so I can't arrange a date with you yet. I'll update you as soon as I know more. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 22 January 2020 3:21 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Hi Marie, I am just contacting to see when it is possible to drop round to you to collect that evidence onto a memory stick? Please let me know a suitable time/day. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 15:25 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marnie, thank you Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 15 January 2020 1:25 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk <alex.rankin@aspire.org.uk>; Liz Connor <liz.connor@pohwer.net> Subject: RE: Urgent: Update on Temporary Accommodation Offer from Aspire Good afternoon Marie, Thank you for the email. I have forward your below email to my manager for her to make a decision on your below request. Once I receive a decision I will update you. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 15 January 2020 10:22 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; alex.rankin@aspire.org.uk; Liz Connor <liz.connor@pohwer.net> Subject: Re: Urgent: Update on Temporary Accomodation Offer from Aspire Good morning Marnie, After seeking further advice regarding your (Sandwell MBC) response to my request for temporary adapted accommodation in Birmingham, I am asking if this decision could be looked at again please, by a manager, considering the attached documents? This is because I feel that as an organisation, Sandwell MBC has badly let me down. I believe my spinal cord injury was completely preventable if Sandwell MBC and WMP had followed their policies and procedures, and should never have happened. My previous evidence concentrated on the Medical/Physical reasons but I am now providing extra relevant information that may sway the decision: 1. No action was taken by the ASB Team when Carl made a death threat in August 2017 - but Sandwell MBC Policies and Procedures should have kicked in at that point and swift action SHOULD have been taken as per Sandwell MBC Safe Guarding and Anti Social Behaviour Policies. This was after 4 physical assaults by Carl that I had reported to the police and council. 2. No action was taken by the ASB Team when I reported a further assault (the cord damaging one) in August 2018 LESS THAN ONE YEAR after the death threat (which in itself should have kicked in more Sandwell MBC Policies as well as assured action would be taken by WMP on both incidents.) 3. I have repeatedly stated my firm belief that the lack of action by the Housing Department in clearing the communal areas of clutter and stored firewood/wood with nails through it etc. reinforced Carls belief that the communal areas are his own domain. (I have 9 years worth of photographs of these communal areas, a degree in Special Education and a brother on the committee of Autistic UK.) 4. I repeatedly requested help/support from Sandwell Enquiry (Social Services) to follow up on my complaints, to help with the physical challenges I was facing prior to the diagnosis of my spinal cord injury, to request Safeguarding (as did my family) and to request an Appropriate Adult for police interviews because the POLICE determined I was not capable of being interviewed on my own and needed one. Sandwell Enquiry repeatedly left me to my own devices. I'm attaching evidence of my own attempts to follow up on this lack of action being taken by both Sandwell MBC and WMP. I even asked my previous MP to intervene and help me! I genuinely don't know what else I could have done to get an appropriate response from either Sandwell MBC or WMP. This evidence shows both WMP and Sandwell MBC did not follow policy and procedure when dealing with my complaints/reports, both prior to or after the attack that caused my spinal cord injury. Please also remember that I also have MH issues and was very unwell between October 2018 and Easter 2019 and had two periods of respite specifically because of these issues and the lack of response by WMP and Sandwell MBC to my complaints. So my mental ability to continue chasing up the ASB Team, Housing and WMP was very impaired but I was doing the best I could. Hence my above request, could Sandwell MBC please reconsider their previous decision. Could Sandwell MBC please temporarily house me in this adapted house in Birmingham that Aspire have offered, allow me to keep my medical priority banding and keep bidding on suitable properties in Sandwell, and cover the rent of the adapted house in Birmingham, until I can find suitable accommodation in Sandwell through the bidding process? This would immediately relieve a lot of the physical challenges I am currently facing in my first floor unadapted property and ease a lot of the mental suffering I am enduring being housed in the same building as the man who disabled me and would be very greatly appreciated by me and my family. Best regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 10 January 2020 1:28 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: Urgent: Update on Temporary Accomodation Offer from Aspire Good afternoon Marie, I have discussed your request with a Neighbourhood Officer. Overall, the answer would be no as there would be more complications that will affect your ability to be housed through Sandwell Council and have rent paid. Firstly, we as an organisation are unable to place you in temporary accommodation due to medical needs. We have recognised that you have a medical need at your current property. For this we have granted your housing application with Band 2 Urgent priority for medical needs so that you can place bids and move to suitable accommodation. I am yet to read through your previous emails with the extra supporting evidence you supplied - I will go through these this afternoon. With these I will forward the information on to the OT to continue the request for adding the age label on to your application. If agreed, this will allow you to place bids on age restricted properties. If not agreed you must continue to place bids on available properties through the bidding cycle that are ground floor and will cater your medical needs. As we are unable to place you in to temporary accommodation, if you were to move to this accommodation as you previously stated your Housing Benefit claim would be closed and you would need to make a new claim under Birmingham. Furthermore, if you were to move to the temporary accommodation in Birmingham you would need to end your tenancy at Groveland Road as you would no longer be occupying the property. This then would affect your housing application as you would no longer be a tenant but an applicant, and would need to apply again. Additionally, you would no longer remain in Band 2 Medical priority as you would be suitably housed as the accommodation would cater for your medical needs and you would no longer be unsuitably housed. I hope the above makes sense, I do apologise that were unable to meet your request. The decision is yours if you do wish to move to the accommodation however I am concerned that this will affect your application for finding a home through Sandwell Council. Again, I will look in to your previous emails this afternoon regarding the age label. As soon as I receive a response/decision on this I will let you know. For now I suggest you continue placing bids through Sandwell Council and if appropriate look at the private sector too to find suitable accommodation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 10 January 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Eve Willis <eve_willis@sandwell.gov.uk>; alex.rankin@aspire.org.uk Subject: Urgent: Update on Temporary Accomodation Offer from Aspire Importance: High Good afternoon, Sorry for the multiple emails but this has been really hard to sort out and I've had to communicate by emails as well as by phone with multiple departments to clarify everything, it has taken a while but I now have the clarification to reword my previous questions/queries. I have now spoken to Dawn in housing benefit who has clarified the following for me: * If I move to this temporary accommodation whilst my current property at Groveland Road is being adapted for me then Housing Benefit would cover my rent in Birmingham under the "Temporary Absence" clause. * However, if I move to this temporary accommodation with no intention of returning to THIS Groveland Road property then my Housing Benefit Claim from Sandwell would end and I would have to claim HB from Birmingham. So they cannot help at the moment as this property is not suitable to be adapted - first floor with no possibility of a stairlift on the communal stairs etc. Dawn also explained that if HOUSING move me/place me in this temporary adapted accommodation then Sandwell Council would continue to pay my HB whilst I am in Birmingham, so the decision on both points comes from Housing team. Either the Housing Team would cover the temporary accommodation rent until they can allocate me a suitable property in Sandwell or because I was placed in Birmingham by Sandwell Housing Team my Sandwell HB claim would continue for the duration of my stay there Dawn wasn't exactly sure which way that would go, but she assured me if I was placed in Temporary accommodation in Birmingham, by Sandwell Housing Department then my rent WOULD be covered. With that in mind my questions regarding this offer of temporary suitable accommodation from Alex at Aspire.org.uk are now: 1. Is Sandwell Housing willing to place me in this suitable temporary accommodation in Birmingham offered by Aspire.org.uk and guarantee that my rent of £144.89 per week will be covered by Sandwell MBC for the duration of my stay, until suitable ground floor accommodation in Sandwell can be provided for me? 2. Is Sandwell Housing able to guarantee in writing that moving into Aspires TEMPORARY accommodation will not affect my ability to bid on properties in Sandwell and will not affect my banding/priority? I appreciate this is all really complicated but I cannot convey enough just how much this offer means, not just to be able to shower finally (it has wet rooms) but to be able to feel safe in my own home, approaching my home, and to be able to spend time outside without harassment would all be amazing. I would really appreciate it if either of you is able to provide those guarantees for Alex or to direct me to someone who can? But I also recognise that the answer may be no, I would also appreciate a response if that is the case so that Alex can offer the accommodation to any one else who may be able to use it. Many thanks for your patience, Regards, Marie Brown <http://www.techtime.co.uk>
Tue, 04 Feb 2020 12:19:28 +0000RE: age label enquiry
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image003.png", "image002.jpg", "image001.jpg"]
Afternoon Marie It does not mean that the OT believes the stair case not to be a danger to your health and safety. We have awarded band 2 Medical Priority as we recognise that the property is not suitable for your needs. However the OT believes that your needs can be met on the bidding system without having to also look at age restricted properties. Therefore you need to continue to place bids on properties that are available to you on the bidding system and follow the recommendation made following the award of your band 2 priority. With your request for alterations I have sent this to an Inspector to arrange a visit to see if we give consent for this to be done. He will be in contact with you shortly to arrange a suitable appointment. I have sent an email to Sandwell Enquiries to request for another assessment for further aids and adaptations. If you have not heard back from them yet with an appointment please feel free to contact them to chase up an appointment on 0212 569 2266. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 03 February 2020 10:11 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, Does this mean that in the OT's opinion having to get myself and this walking frame up and down this staircase does NOT constitute a danger to my health and safety? I am finding it near impossible to manoeuvre this around the flat and may have to remove the fire doors from my lounge, kitchen and bedroom to enable myself to use it as propping them open doesn't leave enough clearance. I would also like to request permission to cut a slot in the side of my bath tub to enable my carers to help me get into the tub for a shower. It is so painful having them lift my left leg over the side of the bath tub I have only been able to have one shower a month even with their assistance. We have been discussing this for a while and it seems the only option to enable me to maintain my personal hygiene. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 January 2020 1:12 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: age label enquiry Afternoon Marie Hope you are well. I have received response from the Occupational Therapist and Team Leader from allocations. They have reviewed your case and decided that the age label is not warranted at present. The original recommendation made in December 2019 is still relevant: ‘a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties’ Following their response I would recommend you continue to place bids and express interests in the properties available for you that meet the above recommendation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Wed, 19 Feb 2020 14:59:51 +0000RE: Surgery dates
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie,
Can I give you a call tomorrow and discuss? I have some concerns about how relasitic and safe that may be in terms of rehab time. We have options so please do not feel that you need / must be ready for 3/3/20.
Jen
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 19 February 2020 11:01
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Surgery dates
Hi Jen,
Posterior decompression/micro discectomy on 26/02/2020, I've told Aisha (physio) that my main priority for early rehab is to make it to group on 3rd March.
I'm not sure how easy/difficult that will be as she just looked at me, but she hasn't seen me recover from surgery before so fingers crossed.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie,
Can I give you a call tomorrow and discuss? I have some concerns about how relasitic and safe that may be in terms of rehab time. We have options so please
do not feel that you need / must be ready for 3/3/20.
Jen
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 19 February 2020 11:01
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Surgery dates
Hi Jen,
Posterior decompression/micro discectomy on 26/02/2020, I've told Aisha (physio) that my main priority for early rehab is to make it to group
on 3rd March.
I'm not sure how easy/difficult that will be as she just looked at me, but she hasn't seen me recover from surgery before so fingers crossed.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 20 Feb 2020 10:12:28 +0000Re: age label enquiry
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good morning Marnie, As previously discussed I saw my consultant on 13/02/2020, he wanted to have me in within 2 weeks for surgery. My procedure is on 26/02/2020. You mentioned when you visited that you could have an intercom receiver installed in the lounge so I don't keep missing the buzzer, but I haven't heard anything about that yet. Did you look into it? Also, there is still only one handrail on the communal stairs so they are still incredibly dangerous. Were you able to arrange installation of a second handrail? If not I would really appreciate it if you could please follow up on both of these items? Could you please also consider the attached documents as further medical evidence for the OT as I am again requesting the removal of the age restriction to enable me to bid on suitable properties? The password is: PosteriorDecompression Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 03 February 2020 12:46 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Afternoon Marie It does not mean that the OT believes the stair case not to be a danger to your health and safety. We have awarded band 2 Medical Priority as we recognise that the property is not suitable for your needs. However the OT believes that your needs can be met on the bidding system without having to also look at age restricted properties. Therefore you need to continue to place bids on properties that are available to you on the bidding system and follow the recommendation made following the award of your band 2 priority. With your request for alterations I have sent this to an Inspector to arrange a visit to see if we give consent for this to be done. He will be in contact with you shortly to arrange a suitable appointment. I have sent an email to Sandwell Enquiries to request for another assessment for further aids and adaptations. If you have not heard back from them yet with an appointment please feel free to contact them to chase up an appointment on 0212 569 2266. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 03 February 2020 10:11 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, Does this mean that in the OT's opinion having to get myself and this walking frame up and down this staircase does NOT constitute a danger to my health and safety? I am finding it near impossible to manoeuvre this around the flat and may have to remove the fire doors from my lounge, kitchen and bedroom to enable myself to use it as propping them open doesn't leave enough clearance. I would also like to request permission to cut a slot in the side of my bath tub to enable my carers to help me get into the tub for a shower. It is so painful having them lift my left leg over the side of the bath tub I have only been able to have one shower a month even with their assistance. We have been discussing this for a while and it seems the only option to enable me to maintain my personal hygiene. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 January 2020 1:12 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: age label enquiry Afternoon Marie Hope you are well. I have received response from the Occupational Therapist and Team Leader from allocations. They have reviewed your case and decided that the age label is not warranted at present. The original recommendation made in December 2019 is still relevant: ‘a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties’ Following their response I would recommend you continue to place bids and express interests in the properties available for you that meet the above recommendation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Tue, 03 Mar 2020 16:50:08 +0000RE: Big news!
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie. This is great news! Best wishes for tomorrow. Jen Jennifer Mannix Clinical Nurse Specialist â Personality Disorder Complex Care Services, Black Country Partnership NHS Foundation Trust ________________________________________ From: Marie Brown [mariembrown@hotmail.com] Sent: 03 March 2020 16:36 To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) Subject: Big news! Hi Jen, Sorry to email but Marnie called and said they changed their mind and will allocate me to a temporary accommodation after all! We now have to see if there is still anything available but it feels like a much needed victory. Getting somewhere at last ð I wanted to share the news and hope you don't mind. Marie Get Outlook for Android<https://aka.ms/ghei36> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Tue, 03 Mar 2020 16:50:08 +0000RE: Big news!
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Marie. This is great news! Best wishes for tomorrow. Jen Jennifer Mannix Clinical Nurse Specialist – Personality Disorder Complex Care Services, Black Country Partnership NHS Foundation Trust ________________________________________ From: Marie Brown [mariembrown@hotmail.com] Sent: 03 March 2020 16:36 To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) Subject: Big news! Hi Jen, Sorry to email but Marnie called and said they changed their mind and will allocate me to a temporary accommodation after all! We now have to see if there is still anything available but it feels like a much needed victory. Getting somewhere at last I wanted to share the news and hope you don't mind. Marie Get Outlook for Android<https://aka.ms/ghei36> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Sun, 08 Mar 2020 08:57:30 +0000Automatic reply: Name and HCPC Registration number of the OT
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
I am currently on leave Returing to work on 11th March 2020 For urgent client maters . Please contact the Team manager or deputy team managers for the appropriately locality For sandwell treatment team / wellbeing team - quayside house, rounds green road or wolverhampton complex care team locailities - Jasmine ward penn / steps to health. Kind regards Jen Mannix ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail I am currently on leave Returing to work on 11th March 2020 For urgent client maters . Please contact the Team manager or deputy team managers for the appropriately locality For sandwell treatment team / wellbeing team - quayside house, rounds green road or wolverhampton complex care team locailities - Jasmine ward penn / steps to health. Kind regards Jen Mannix ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Fri, 20 Mar 2020 08:25:48 +0000FW
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Hi Marie , just received this response. I am still waiting on nick to get back to me As soon as I hear anything I will contact you. Regards Liz Liz Connor Community and Care Act Advocate Telephone: 0300 456 2370 Facsimile: 0300 456 2365 Minicom: 0300 456 2364 Website: www.pohwer.net Email: Liz.Connor@pohwer.net <http://Liz.Connor@pohwer.net/> You can help POhWER to support vulnerable people by making a donation. You can do this by visiting our website at: https://www.pohwer.net/donate/donate-now/5/credit-card <https://www.pohwer.net/donate/donate-now/5/credit-card> Tell us what you thought of our service today: http://www.pohwer.net/tell-us-what-you-think-about-our-services.html <http://www.pohwer.net/tell-us-what-you-think-about-our-services.html> POhWER is a registered charity in England & Wales (1061543), Scotland (SC048858). Registered company limited by guarantee, England & Wales (3323040). Registered office: Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE With the introduction of the General Data Protection Regulation (GDPR) POhWER has updated our Privacy Policy <https://www.pohwer.net/privacy-data-protection-and-your-records> . This e-mail message is confidential and for use by you only. If the message is received by anyone other than please return the message by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure POhWER does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by POhWER in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Consider the environment. Please do not print this e‑mail unless you really need to From: Marnie Cavell [mailto:marnie_cavell@sandwell.gov.uk] Sent: 19 March 2020 16:51 To: Liz Connor <Liz.Connor@pohwer.net> Subject: RE: Marie Brown Good afternoon I am well thank you, hope you are too. I do apologise on the delay of this enquiry. I had sent all details to the team who manage the Occupational Therapists. They were hopeful to have an additional OT look at Miss Brown’s supporting evidence and make a second decision on if the age label is suitable for her application. I have not yet received a response if they were able to make a second opinion or not. I have chased this up and hopefully will receive a response in due course. I can however confirm that the first Occupational Therapist to look at Miss Brown’s application has supplied me with her details. She advises that her details can also available on the online HCPC register that is available for the public to access: Sandeep K Kooner OT. 37306 I can however confirm that Miss Brown’s application has been personally assessed. Firstly, when she was awarded Medical Priority as we acknowledged her current property is not suitable for her medical needs. Secondly, when requesting the Age Label her evidence was assessed further by the OT. This decision not to award the Age Label was not due to denying her medical needs, but the agreement that her medical needs could be met in properties that were not age restricted. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=02%7C01%7C%7Cc06d059ec90c4651645208d7cc25b9f1%7Cc0902d3c889742b8ace263e3b6e1f274%7C0%7C0%7C637202334718370077&sdata=sGk9eYpzn35Ri4nTqZ1kZiH4DiZ4C79MX6ED6mrf860%3D&reserved=0> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted
Fri, 20 Mar 2020 13:39:11 +0000Re: research
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie, i think it wise not to use "DR INTERNET" at this stage, i would advise you to seek advice from you GP practice, I often find that although it can be helpful it can also increase distress or negative thoughts in terms of looking at potential problems.
Speak soon
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
â
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 March 2020 12:58
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: research
I found these links that were the most likely?
Psychogenic Nonepileptic Seizures <https://www.epilepsy.com/learn/diagnosis/imitators-epilepsy/psychogenic-nonepileptic-seizures-pnes-cause-diagnosis-and> (PNES) <https://www.goodtherapy.org/blog/psychpedia/psychogenic-nonepileptic-seizures>
I also take tegretol/carbamazepine for bipolar and that is an anticonvulsant so there is the possibility that this could be drug related.
I'm also on pregabalin which has just been adjusted down from 200mg per dose to 100mg.
So most likely my meds or just a new form of broken brain but NOT epilepsy.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie, i think it wise not to use "DR INTERNET" at this stage, i would advise you to seek advice from you GP practice, I often find that although it can be helpful it can also increase distress or negative thoughts in terms of looking at potential problems.
Speak soon
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
â
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 March 2020 12:58
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: research
I found these links that were the most likely?
Psychogenic
Nonepileptic Seizures
(PNES)
I also take tegretol/carbamazepine for bipolar and that is an anticonvulsant so there is the possibility that this could be drug related.
I'm also on pregabalin which has just been adjusted down from 200mg per dose to 100mg.
So most likely my meds or just a new form of broken brain but NOT epilepsy.
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 20 Mar 2020 15:07:04 +0000Re: research
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
ânice one Marie! i like the way your using wise mind here! i plan to call again on either Monday or Tuesday if okay with you?
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144
Email: jennifer.mannix@nhs.net
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 March 2020 14:02
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Re: research
Hi Jen,
I usually don't, unless it's seeking information about something I have been told about or a new medication so I understand what I am taking and why etc. But 111 and the GP are both overloaded, and I was just seeking peace of mind that it was hopefully just a one off thing that will be easily remedied rather than something serious. Like you said, I remember flashes of it which is unlikely to be brain message problems/epilepsy...
If it was pnes it's something that makes sense to me, I'm definitely overloaded right now, once I deal with some of the stressors I should solve the problem and it won't happen again. If it's medication related it can be easily fixed by adjusting the dose/meds so either way I'm reassured and not sitting here catostrophising over it.
I have decided not to worry about it this time and will discuss it with my GP whenever I next see them.
Regards,
Marie Brown <http://www.techtime.co.uk> â
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Sent: 20 March 2020 1:39 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Re: research
Hi Marie, i think it wise not to use "DR INTERNET" at this stage, i would advise you to seek advice from you GP practice, I often find that although it can be helpful it can also increase distress or negative thoughts in terms of looking at potential problems.
Speak soon
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
â
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 March 2020 12:58
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: research
I found these links that were the most likely?
Psychogenic Nonepileptic Seizures <https://www.epilepsy.com/learn/diagnosis/imitators-epilepsy/psychogenic-nonepileptic-seizures-pnes-cause-diagnosis-and> (PNES) <https://www.goodtherapy.org/blog/psychpedia/psychogenic-nonepileptic-seizures>
I also take tegretol/carbamazepine for bipolar and that is an anticonvulsant so there is the possibility that this could be drug related.
I'm also on pregabalin which has just been adjusted down from 200mg per dose to 100mg.
So most likely my meds or just a new form of broken brain but NOT epilepsy.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
ânice one Marie! i like the way your using wise mind here! i plan to call again on either Monday or Tuesday if okay with you?
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell : Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton : Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144
Email: jennifer.mannix@nhs.net
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 March 2020 14:02
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Re: research
Hi Jen,
I usually don't, unless it's seeking information about something I have been told about or a new medication so I understand what I am taking and why etc. But 111 and the GP are both overloaded, and I was just seeking peace of mind that it was hopefully
just a one off thing that will be easily remedied rather than something serious. Like you said, I remember flashes of it which is unlikely to be brain message problems/epilepsy...
If it was pnes it's something that makes sense to me, I'm definitely overloaded right now, once I deal with some of the stressors I should solve the problem and it won't happen again. If it's medication related it can be easily fixed by adjusting the
dose/meds so either way I'm reassured and not sitting here catostrophising over it.
I have decided not to worry about it this time and will discuss it with my GP whenever I next see them.
Regards,
Marie
Brown â
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Sent: 20 March 2020 1:39 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Re: research
Hi Marie, i think it wise not to use "DR INTERNET" at this stage, i would advise you to seek advice from you GP practice, I often find that although it can be helpful it can also increase distress or negative thoughts
in terms of looking at potential problems.
Speak soon
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
â
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 March 2020 12:58
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: research
I found these links that were the most likely?
Psychogenic
Nonepileptic Seizures
(PNES)
I also take tegretol/carbamazepine for bipolar and that is an anticonvulsant so there is the possibility that this could be drug related.
I'm also on pregabalin which has just been adjusted down from 200mg per dose to 100mg.
So most likely my meds or just a new form of broken brain but NOT epilepsy.
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 31 Mar 2020 08:29:19 +0000RE: Resources to share
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good morning Marie, to be honest I am not sure, I will discuss in DBT telephone consult this afternoon and get back to you, I plan to call you tomorrow if that is okay?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 30 March 2020 10:27 PM
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: Resources to share
Hi Jen,
I hope you are well and staying safe.
Thank you for this resource it's been really helpful.
I'm a bit confused about whether or not I'm meant to be keeping a DBT diary and if so, am I meant to email it to you before a call or are things going to be more casual until this pandemic is over?
Take care,
Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Tuesday, March 24, 2020 11:03:04 AM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: Re: Resources to share
âThanks Marie, This also looks great.
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144 (currently unavailable please email)
Email: jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net>
________________________________
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 23 March 2020 12:07
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Resources to share
Hi Jen,
How are you feeling, did you manage to beat the bug?
I spent the weekend working on a resource sheet - great as a distraction exercise. I sent you an early draft at some point, but it's been updated based on feedback. I'm attaching the final version as I think it may be of use to you and some of your other clients, just edit it however you want to. I am sending both the final pdf and the word file I used to create it to make it easier to edit. Just change the word document then when you save it chose the "save as" option and there will be a box saying Word Document. Click the box and you will see a whole list of options, I recommend pdf because it is easily opened by anyone. If it's not useful or you feel I missed something etc please let me know.
I added some links specifically regarding finances, employees, people on benefits and some self employed friends were asking/worrying about this. It was through the original links but they didn't realise how all-encompassing the government response has been.
I'm also attaching some cheat sheets I previously shared with you from the office website. Maybe you can get to grips with office and wow everyone when you get back to Quayside ð
Still paralysed with indecision about Coventry but my bestie is on her way over so we can talk it out over lunch.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Good morning Marie, to be honest I am not sure, I will discuss in DBT telephone consult this afternoon and get back to you, I plan
to call you tomorrow if that is okay?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 30 March 2020 10:27 PM
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: Resources to share
Hi Jen,
I hope you are well and staying safe.
Thank you for this resource it's been really helpful.
I'm a bit confused about whether or not I'm meant to be keeping a DBT diary and if so, am I meant to email it to you before a call or are things going to be more
casual until this pandemic is over?
Take care,
Marie
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Tuesday, March 24, 2020 11:03:04 AM
To: Marie Brown < mariembrown@hotmail.com >
Subject: Re: Resources to share
âThanks Marie, This also looks great.
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell : Quayside House, Rounds Green Road,
Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton : Jasmine Ward, Penn Hospital,
Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144 (currently unavailable please email)
Email:
jennifer.mannix@nhs.net
From: Marie Brown < mariembrown@hotmail.com >
Sent: 23 March 2020 12:07
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Resources to share
Hi Jen,
How are you feeling, did you manage to beat the bug?
I spent the weekend working on a resource sheet - great as a distraction exercise. I sent you an early draft at some point, but it's
been updated based on feedback. I'm attaching the final version as I think it may be of use to you and some of your other clients, just edit it however you want to. I am sending both the final pdf and the word file I used to create it to make it easier to
edit. Just change the word document then when you save it chose the "save as" option and there will be a box saying Word Document. Click the box and you will see a whole list of options, I recommend pdf because it is easily opened by anyone. If it's not
useful or you feel I missed something etc please let me know.
I added some links specifically regarding finances, employees, people on benefits and some self employed friends were asking/worrying
about this. It was through the original links but they didn't realise how all-encompassing the government response has been.
I'm also attaching some cheat sheets I previously shared with you from the office website. Maybe you can get to grips with office and
wow everyone when you get back to Quayside 😜
Still paralysed with indecision about Coventry but my bestie is on her way over so we can talk it out over lunch.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 01 Apr 2020 08:14:09 +0000Re: Resources to share
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Will Do... Good luck!
âJen
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 01 April 2020 09:09
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: RE: Resources to share
Hi Jen,
Just a heads-up, Iâll be on a mentoring call between 11am and noon as itâs my first day trying a wheelchair â¹ If you could please avoid those times Iâd appreciate it?
regards,
Marie
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Sent: 31 March 2020 9:29 AM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: Resources to share
Good morning Marie, to be honest I am not sure, I will discuss in DBT telephone consult this afternoon and get back to you, I plan to call you tomorrow if that is okay?
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 30 March 2020 10:27 PM
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Re: Resources to share
Hi Jen,
I hope you are well and staying safe.
Thank you for this resource it's been really helpful.
I'm a bit confused about whether or not I'm meant to be keeping a DBT diary and if so, am I meant to email it to you before a call or are things going to be more casual until this pandemic is over?
Take care,
Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Tuesday, March 24, 2020 11:03:04 AM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: Re: Resources to share
âThanks Marie, This also looks great.
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144 (currently unavailable please email)
Email: jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net>
________________________________
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 23 March 2020 12:07
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Resources to share
Hi Jen,
How are you feeling, did you manage to beat the bug?
I spent the weekend working on a resource sheet - great as a distraction exercise. I sent you an early draft at some point, but it's been updated based on feedback. I'm attaching the final version as I think it may be of use to you and some of your other clients, just edit it however you want to. I am sending both the final pdf and the word file I used to create it to make it easier to edit. Just change the word document then when you save it chose the "save as" option and there will be a box saying Word Document. Click the box and you will see a whole list of options, I recommend pdf because it is easily opened by anyone. If it's not useful or you feel I missed something etc please let me know.
I added some links specifically regarding finances, employees, people on benefits and some self employed friends were asking/worrying about this. It was through the original links but they didn't realise how all-encompassing the government response has been.
I'm also attaching some cheat sheets I previously shared with you from the office website. Maybe you can get to grips with office and wow everyone when you get back to Quayside ð
Still paralysed with indecision about Coventry but my bestie is on her way over so we can talk it out over lunch.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Will Do... Good luck!
âJen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 01 April 2020 09:09
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: RE: Resources to share
Hi Jen,
Just a heads-up, Iâll be on a mentoring call between 11am and noon as itâs my first day trying a wheelchair
â¹ If you could please avoid those times Iâd appreciate it?
regards,
Marie
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
<jennifer.mannix@nhs.net>
Sent: 31 March 2020 9:29 AM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: Resources to share
Good morning Marie, to be honest I am not sure, I will discuss in DBT telephone consult this afternoon and get back to you, I plan to call you tomorrow if that
is okay?
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 30 March 2020 10:27 PM
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Re: Resources to share
Hi Jen,
I hope you are well and staying safe.
Thank you for this resource it's been really helpful.
I'm a bit confused about whether or not I'm meant to be keeping a DBT diary and if so, am I meant to email it to you before a call or are things going to be more
casual until this pandemic is over?
Take care,
Marie
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Tuesday, March 24, 2020 11:03:04 AM
To: Marie Brown < mariembrown@hotmail.com >
Subject: Re: Resources to share
âThanks Marie, This also looks great.
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell : Quayside House, Rounds Green
Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary)
Wolverhampton : Jasmine Ward, Penn Hospital,
Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144 (currently unavailable please email)
Email:
jennifer.mannix@nhs.net
From: Marie Brown < mariembrown@hotmail.com >
Sent: 23 March 2020 12:07
To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)
Subject: Resources to share
Hi Jen,
How are you feeling, did you manage to beat the bug?
I spent the weekend working on a resource sheet - great as a distraction exercise. I sent you an early draft at some point, but it's
been updated based on feedback. I'm attaching the final version as I think it may be of use to you and some of your other clients, just edit it however you want to. I am sending both the final pdf and the word file I used to create it to make it easier to
edit. Just change the word document then when you save it chose the "save as" option and there will be a box saying Word Document. Click the box and you will see a whole list of options, I recommend pdf because it is easily opened by anyone. If it's not
useful or you feel I missed something etc please let me know.
I added some links specifically regarding finances, employees, people on benefits and some self employed friends were asking/worrying
about this. It was through the original links but they didn't realise how all-encompassing the government response has been.
I'm also attaching some cheat sheets I previously shared with you from the office website. Maybe you can get to grips with office
and wow everyone when you get back to Quayside ð
Still paralysed with indecision about Coventry but my bestie is on her way over so we can talk it out over lunch.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 01 Apr 2020 08:14:09 +0000RE: Resources to share
- From
- "MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Jen, Just a heads-up, I’ll be on a mentoring call between 11am and noon as it’s my first day trying a wheelchair ☹ If you could please avoid those times I’d appreciate it? regards, Marie From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net> Sent: 31 March 2020 9:29 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Resources to share Good morning Marie, to be honest I am not sure, I will discuss in DBT telephone consult this afternoon and get back to you, I plan to call you tomorrow if that is okay? Jen From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 30 March 2020 10:27 PM To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> > Subject: Re: Resources to share Hi Jen, I hope you are well and staying safe. Thank you for this resource it's been really helpful. I'm a bit confused about whether or not I'm meant to be keeping a DBT diary and if so, am I meant to email it to you before a call or are things going to be more casual until this pandemic is over? Take care, Marie Get Outlook for Android <https://aka.ms/ghei36> ________________________________ From: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> > Sent: Tuesday, March 24, 2020 11:03:04 AM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: Re: Resources to share Thanks Marie, This also looks great. Jen Jennifer Mannix Clinical Nurse Specialist – Personality Disorder Complex Care Services, Black Country Partnership NHS Foundation Trust Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary) Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary) Mobile: 07817568144 (currently unavailable please email) Email: jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> ________________________________ From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 23 March 2020 12:07 To: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) Subject: Resources to share Hi Jen, How are you feeling, did you manage to beat the bug? I spent the weekend working on a resource sheet - great as a distraction exercise. I sent you an early draft at some point, but it's been updated based on feedback. I'm attaching the final version as I think it may be of use to you and some of your other clients, just edit it however you want to. I am sending both the final pdf and the word file I used to create it to make it easier to edit. Just change the word document then when you save it chose the "save as" option and there will be a box saying Word Document. Click the box and you will see a whole list of options, I recommend pdf because it is easily opened by anyone. If it's not useful or you feel I missed something etc please let me know. I added some links specifically regarding finances, employees, people on benefits and some self employed friends were asking/worrying about this. It was through the original links but they didn't realise how all-encompassing the government response has been. I'm also attaching some cheat sheets I previously shared with you from the office website. Maybe you can get to grips with office and wow everyone when you get back to Quayside 🈝 Still paralysed with indecision about Coventry but my bestie is on her way over so we can talk it out over lunch. Regards, Marie Brown <http://www.techtime.co.uk> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Wed, 08 Apr 2020 12:05:02 +0000RE: Harassment of my visitor today at 12.25pm by Carl Clift.
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good Morning Marie, I’m basing my decision on my conversation with Shoba, the details of which didn’t disclose Carl doing anything wrong. His actions, whilst annoying (yet not meeting the definition of nuisance and annoyance) are reasonable. I would also add that Shoba was the person having this interaction, not you. I have not received any information as to how this has disrupted you receiving a service. In this instance Carl was asking for the gate to be kept closed. We will speak with Carl about it and remind he that he does not need to remind residents and visitor about closing gates as the block is full of responsible residents and visitors. I have received an email from Liz Connor, can you email me your permission to speak with her and I’ll happily discuss your concerns with her. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 19 March 2020 16:49 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: Jennifer Mannix <jennifer.mannix@nhs.net> Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. Hi Nik, That is not satisfactory. The carers have always closed the gate behind them, it's never been an issue. Carl has already been told multiple times to stay away from my guests, and if he has a problem he is supposed to either drop me a note or go through you guys (make a formal complaint if there are grounds etc.) The attached letter is the earliest example in writing but feel free to also check the outcome of the mediation from 3 years later (when he was STILL approaching my visitors) and again from your last intervention. He has already been told to stay away multiple times, he continues to ignore that - what is next? I logged the complaint because Sobha told me he was asking about the key box, who it was for and why etc, which she refused to divulge. She also described how he tried to block her (which can be seen on CCTV) but she was able to go around him, so it wasn't "just" a request to close the already closed gate. It was the same when I was receiving meals on wheels and I complained because he was getting so close to Linda she couldn't exit the van and had to wind down the window to ask him to move out of the way of the door, then had to get him to back away so she could remove items from the oven etc. You guys did nothing about that. I don't want Carl approaching my visitors. The amount of friends and family members who have stopped visiting because they don't want to have to deal with Carl is staggering, it is easier to provide a list of people who will actually still come here. If my visitors leave the gate open let him complain to you guys. My visitors have all been instructed to not answer any questions about me or my equipment and not to engage with him at all, but they can't prevent him from approaching them, only YOU can. Also, despite numerous complaints Carl persists in storing items in the communal areas both inside and outside (you assured me Marnie was dealing with this but there has been no improvement.) Could you please advise as to when I can expect action to be taken on previous ASB complaints? Or should I log them again being sure to indicate how long each issue has been ongoing? I have already made multiple complaints about the gate Carl put in the front garden since August 2018 and would appreciate an explanation as to why it has not yet been removed despite being in breach of the tenancy agreement and the spirit of the good neighbour agreement? Could you please ensure the communal hallways and staircase (that cannot have a 110mm safety rail added) are clear of clutter, could you please ensure the gardens are free of clutter and chemicals and wood with nails through it, and can you please ensure that Carl stays away from me and my guests. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 19 March 2020 11:35 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, I have spoken with Shoba and logged the incident on our systems. Shoba is the complainant so the report is not opened in your name. One of the team will speak with Carl regarding approaching your visitors and ask him to stop it. Although this was a case of him asking for a gate to be kept closed which is a reasonable thing for him to do and would not constitute harassment. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 17 March 2020 13:32 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. Hi Nik, Shoba assures me she got your message and called you back last week and left her details so you could call her back. She also called again yesterday and left a message. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 11 March 2020 12:03 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Afternoon Miss Brown, I have contacted the care agency as requested and I am still awaiting a call back from the Care Worker, just to keep you updated. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 06 March 2020 17:21 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. Good afternoon Nik, there should also be CCTV as I requested my keybox be put in the back garden in line with the CCTV cameras. I've just come home after surgery on my spine so I will check this all tomorrow when I'll have help to reach the CCTV box. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 06 March 2020 12:29 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Afternoon Marie, I have left a message for Shoba to contact me. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 04 March 2020 14:06 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. The agency phone number is 01902 357873 I'm in the QE just woke up from surgery so no access to a computer. Sorry. Get Outlook for Android <https://aka.ms/ghei36> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: Wednesday, March 4, 2020 8:09:57 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, Further to my previous email you can log this report online, or ask Shoba to do so, at http://www.sandwell.gov.uk/info/200208/crime_prevention_and_emergencies/2134/report_anti-social_behaviour <http://www.sandwell.gov.uk/info/200208/crime_prevention_and_emergencies/2134/report_anti-social_behaviour> Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Nik Wooldridge Sent: 04 March 2020 08:02 To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, Can you give me their contact details and I’ll discuss the incident with them and get more details? Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 03 March 2020 18:06 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Subject: Harassment of my visitor today at 12.25pm by Carl Clift. Shoba Mendak, Custom Care trying to enter the building when Carl began harassing her. She tried to move past/away but he continued wanting answers she wasn't willing to give. Get Outlook for Android <https://aka.ms/ghei36>
Wed, 08 Apr 2020 12:39:50 +0000RE: Harassment of my visitor today at 12.25pm by Carl Clift.
- From
- Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Hi Marie, Give me Lisa’s mobile number so I can call her. I am currently working from home. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 08 April 2020 13:03 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Cc: MANNIX, Jennifer (BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Another career has just walked in here after a confrontation with Carl, she is shaking she is so upset. She is going to attempt to call you now but in case she cannot reach you her name is Lisa Whitaker and she works for the same agency. From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk> Sent: 20 March 2020 8:26 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, I’m basing my decision on my conversation with Shoba, the details of which didn’t disclose Carl doing anything wrong. His actions, whilst annoying (yet not meeting the definition of nuisance and annoyance) are reasonable. I would also add that Shoba was the person having this interaction, not you. I have not received any information as to how this has disrupted you receiving a service. In this instance Carl was asking for the gate to be kept closed. We will speak with Carl about it and remind he that he does not need to remind residents and visitor about closing gates as the block is full of responsible residents and visitors. I have received an email from Liz Connor, can you email me your permission to speak with her and I’ll happily discuss your concerns with her. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 19 March 2020 16:49 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Cc: Jennifer Mannix <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> > Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. Hi Nik, That is not satisfactory. The carers have always closed the gate behind them, it's never been an issue. Carl has already been told multiple times to stay away from my guests, and if he has a problem he is supposed to either drop me a note or go through you guys (make a formal complaint if there are grounds etc.) The attached letter is the earliest example in writing but feel free to also check the outcome of the mediation from 3 years later (when he was STILL approaching my visitors) and again from your last intervention. He has already been told to stay away multiple times, he continues to ignore that - what is next? I logged the complaint because Sobha told me he was asking about the key box, who it was for and why etc, which she refused to divulge. She also described how he tried to block her (which can be seen on CCTV) but she was able to go around him, so it wasn't "just" a request to close the already closed gate. It was the same when I was receiving meals on wheels and I complained because he was getting so close to Linda she couldn't exit the van and had to wind down the window to ask him to move out of the way of the door, then had to get him to back away so she could remove items from the oven etc. You guys did nothing about that. I don't want Carl approaching my visitors. The amount of friends and family members who have stopped visiting because they don't want to have to deal with Carl is staggering, it is easier to provide a list of people who will actually still come here. If my visitors leave the gate open let him complain to you guys. My visitors have all been instructed to not answer any questions about me or my equipment and not to engage with him at all, but they can't prevent him from approaching them, only YOU can. Also, despite numerous complaints Carl persists in storing items in the communal areas both inside and outside (you assured me Marnie was dealing with this but there has been no improvement.) Could you please advise as to when I can expect action to be taken on previous ASB complaints? Or should I log them again being sure to indicate how long each issue has been ongoing? I have already made multiple complaints about the gate Carl put in the front garden since August 2018 and would appreciate an explanation as to why it has not yet been removed despite being in breach of the tenancy agreement and the spirit of the good neighbour agreement? Could you please ensure the communal hallways and staircase (that cannot have a 110mm safety rail added) are clear of clutter, could you please ensure the gardens are free of clutter and chemicals and wood with nails through it, and can you please ensure that Carl stays away from me and my guests. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Sent: 19 March 2020 11:35 AM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, I have spoken with Shoba and logged the incident on our systems. Shoba is the complainant so the report is not opened in your name. One of the team will speak with Carl regarding approaching your visitors and ask him to stop it. Although this was a case of him asking for a gate to be kept closed which is a reasonable thing for him to do and would not constitute harassment. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 17 March 2020 13:32 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. Hi Nik, Shoba assures me she got your message and called you back last week and left her details so you could call her back. She also called again yesterday and left a message. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Sent: 11 March 2020 12:03 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Afternoon Miss Brown, I have contacted the care agency as requested and I am still awaiting a call back from the Care Worker, just to keep you updated. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 06 March 2020 17:21 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. Good afternoon Nik, there should also be CCTV as I requested my keybox be put in the back garden in line with the CCTV cameras. I've just come home after surgery on my spine so I will check this all tomorrow when I'll have help to reach the CCTV box. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Sent: 06 March 2020 12:29 PM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Afternoon Marie, I have left a message for Shoba to contact me. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 04 March 2020 14:06 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Subject: Re: Harassment of my visitor today at 12.25pm by Carl Clift. The agency phone number is 01902 357873 I'm in the QE just woke up from surgery so no access to a computer. Sorry. Get Outlook for Android <https://aka.ms/ghei36> ________________________________ From: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Sent: Wednesday, March 4, 2020 8:09:57 AM To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, Further to my previous email you can log this report online, or ask Shoba to do so, at http://www.sandwell.gov.uk/info/200208/crime_prevention_and_emergencies/2134/report_anti-social_behaviour <http://www.sandwell.gov.uk/info/200208/crime_prevention_and_emergencies/2134/report_anti-social_behaviour> Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Nik Wooldridge Sent: 04 March 2020 08:02 To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Harassment of my visitor today at 12.25pm by Carl Clift. Good Morning Marie, Can you give me their contact details and I’ll discuss the incident with them and get more details? Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Sent: 03 March 2020 18:06 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> > Subject: Harassment of my visitor today at 12.25pm by Carl Clift. Shoba Mendak, Custom Care trying to enter the building when Carl began harassing her. She tried to move past/away but he continued wanting answers she wasn't willing to give. Get Outlook for Android <https://aka.ms/ghei36>
Tue, 14 Apr 2020 07:30:45 +0000Hospital
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- "Jennifer Mannix"
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Jen,
I was carted off to russells hall one night o er the weekend because my csarer tought i had taken too much tramadol tryin to deal with pain. no matter how much i told her or the paramedics she called i hadn';t overdosed and was taking meds when my wastch buzzed they didn[t believe me and carted me off anyway.;
by the time i had knocked myself out of the gas and air to coep with pain getting down the stairs and the bnumps in the ambulance i was pretty out of it when we arrived, when i xame to mysenses no one would explain what the hell ws going on. they took blood and put me on fluids because i was dehydrated (f=hadn't been able to easat or drink without puking because of pain.)
test results came back and i weas free to leave. no offer of pain management or anything that might actually helpp, just sent home at midlnight, in nothing byt shorts and tshirt pyjamas. had to get an uber, dithering by the time he arrived, no uber assist but thankfully driver took pity on me and bought my wheelchair upstairs .nop idea why that was taken with me as i had my crutches too. and flip flop[s.
i'm tired of being in pain. ive tried to sort out the prgabalin for weeks, Lisa tried to pick them out of my latest dosete box (the first del;ivery in weeks) and put them in the caroseul but i still have two dosette boxes with no pregabalin, tramadol not workign and 16 hours of more agony ahead which is too muhc to cope withm could barely get out of bned this mornign but lisa made me, can;'t eatr this breakfast so after i send this i;'m going back to bed, even sititn gastil hurts
trying to do PLEASDE but i canm't szort out phjysical health and pain is betyond what oi csn cope with and can';tr eat for same reason, tryting but even if i force a ew bites down i feel nausoues and vomit. rewally uposet i was carted off to hjpospital after working through crisis so well and not doing abything stupid, and really u0pset about being sent off into the night without clkotyhes.
I can't do dbt wffectove;yu in this muhc pain and can't sort out help with the pain so i am asking if you can please help? i can xsend yu proof of how many times i have trieds to do it, they just dont get it
Regards,
Marie Brown <http://www.techtime.co.uk> â
P {margin-top:0;margin-bottom:0;}
Hi Jen,
I was carted off to russells hall one night o er the weekend because my csarer tought i had taken too much tramadol tryin to deal with pain. no matter how much i told her or the paramedics she called i hadn';t overdosed and was taking meds when my wastch buzzed
they didn[t believe me and carted me off anyway.;
by the time i had knocked myself out of the gas and air to coep with pain getting down the stairs and the bnumps in the ambulance i was pretty out of it when we arrived, when i xame to mysenses no one would explain what the hell ws going on. they took blood
and put me on fluids because i was dehydrated (f=hadn't been able to easat or drink without puking because of pain.)
test results came back and i weas free to leave. no offer of pain management or anything that might actually helpp, just sent home at midlnight, in nothing byt shorts and tshirt pyjamas. had to get an uber, dithering by the time he arrived, no uber assist but
thankfully driver took pity on me and bought my wheelchair upstairs .nop idea why that was taken with me as i had my crutches too. and flip flop[s.
i'm tired of being in pain. ive tried to sort out the prgabalin for weeks, Lisa tried to pick them out of my latest dosete box (the first del;ivery in weeks) and put them in the caroseul but i still have two dosette boxes with no pregabalin, tramadol not workign
and 16 hours of more agony ahead which is too muhc to cope withm could barely get out of bned this mornign but lisa made me, can;'t eatr this breakfast so after i send this i;'m going back to bed, even sititn gastil hurts
trying to do PLEASDE but i canm't szort out phjysical health and pain is betyond what oi csn cope with and can';tr eat for same reason, tryting but even if i force a ew bites down i feel nausoues and vomit. rewally uposet i was carted off to hjpospital
after working through crisis so well and not doing abything stupid, and really u0pset about being sent off into the night without clkotyhes.
I can't do dbt wffectove;yu in this muhc pain and can't sort out help with the pain so i am asking if you can please help? i can xsend yu proof of how many times i have trieds to do it, they just dont get it
Regards,
Marie
Brown âThu, 16 Apr 2020 13:44:38 +0000Re: Text Message
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Marie one of the purposed of doing DBT is to learn to communicate more effectively!
I shall call on Wednesday as planned and we can discuss further.
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trustâ
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 April 2020 14:24
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Text Message
Good afternoon Jen,
thank you for the text message, (it worked!) I called earlier to ask to withdraw from DBT but had to leave a message. I just wrote the reasons why but it was waffling and I'm trying to be more concise.
In short, until I learn how to communicate more effectively I can't be effective at DBT. I have finally worked out what the problem is (thanks to you), and I'm learning what I need to do to fix it.
Thank you so much for your help and support, (especially going above and beyond helping me with the grocery shop) I super appreciate you and all the work you have done, as well as your patience and kindness. I will continue to use the skills we covered as I have found them very helpful.
Best regards and please stay safe,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Marie one of the purposed of doing DBT is to learn to communicate more effectively!
I shall call on Wednesday as planned and we can discuss further.
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trustâ
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 April 2020 14:24
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Text Message
Good afternoon Jen,
thank you for the text message, (it worked!) I called earlier to ask to withdraw from DBT but had to leave a message.
I just wrote the reasons why but it was waffling and I'm trying to be more concise.
In short, until I learn how to communicate more effectively I can't be effective at DBT. I have finally worked out what the problem is (thanks to you), and I'm learning what I need to do to fix it.
Thank you so much for your help and support, (especially going above and beyond helping me with the grocery shop) I super appreciate you and all the work you have done, as well as your patience and kindness. I will continue to use
the skills we covered as I have found them very helpful.
Best regards and please stay safe,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailMon, 20 Apr 2020 14:29:40 +0000RE: Gardening Gatherings
- From
- Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>, Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Good Morning Marie, I have logged this on our systems as ASB, despite your request, as I am satisfied that it is. The log number is 57745. Would you please clarify all of the residents that you can who were engaging in this activity? Additionally, you should also be calling the Police in circumstance like these because they may attend and move people on, which is the safest thing to do for all concerned, including yourself. Kind regards Nik Wooldridge Town Lead Anti-Social Behaviour Officer – Oldbury Sandwell Council…working for you Tel: 0121 368 1166 Email:nik_wooldridge@sandwell.gov.uk Operations & Development Centre Roway Lane Oldbury West Midlands B69 3ES Web:www.sandwell.gov.uk This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 09 April 2020 17:05 To: Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>; Gina Meek <g.birch@west-midlands.pnn.police.uk> Subject: Gardening Gatherings Good afternoon, Last week and again today Mrs Davis has had several family members over to visit. Angie, Angies daughter and grandchildren, working on the garden, last week they made a party of it with Carl too. I didn’t complain because frankly I hope they catch Covid-19 it will certainly make my life less stressful, however having been cooped up for weeks it is frustrating to have them bringing god knows what contaminates from goodness knows where. I’ve just been out to politely ask them if they are taking precautions like wiping down the door handles during lockdown and received a load of verbal abuse. I recorded the conversation on my mobile phone having first informed Angie I was recording it and clearly held up the phone. I wasn’t being nasty or even asking them to stop. I just explained that several of us in this building are having to self-isolate but their coming over makes that redundant if they are not wiping down door handles etc. And I asked if they are doing that (wiping down the surfaces they have touched before they leave?) Angie called me a saddo (if I were asking them to stop/go away etc fair enough,) accused me of going into a cupboard and twice doing something to the buzzers using verbal abuse. (I’ve been downstairs only when accompanied for weeks due to my back so I genuinely have no idea what she is talking about and have witnesses to anything that I do when down stairs or outside) Angies daughter shouted at me to go and fuck right off. The rest of the family then joined in harassing me when all I was asking is: Are they wiping down the door handles etc to avoid cross contamination as we have no idea where they have all been? All I was asking, and still want to know, is that they are considering the residents when they all visit and taking precautions like wiping down the door handles etc. Angie used it as an excuse to complain about my carers coming claiming she has to let them in (I have a keysafe that my visitors use.) I’m writing to ask either of you can just ask them to wipe down the door handles etc before they leave when they come in such large numbers. It’s impossible to speak to Angie as instead of answering the question asked (no matter how polite and upfront I try to be) she just starts shouting nonsense about the buzzer, then about carers visiting etc, and gets abusive. I’ve been stuck here, inside for weeks because I’ve been told I’m too vulnerable to go out even with the carers and they can no longer even help me get to the canal to feed the ducks, there is no point going through all this only to get the virus trying to take the trash down… This isn’t an ASB complaint, it’s a request for help to communicate and just be sure they are thinking of others. I understand things are crazy busy right now and if you can’t help, I’ll try again, but if I get abuse again I will make a formal complaint, just trying to stay safe and keep the other tenants safe. Regards, Marie Brown 34 Groveland Road.
Wed, 29 Apr 2020 12:50:32 +0000Your Revenues or Benefits query
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
<https://my.sandwell.gov.uk/> ________________________________ Your reference is FS-Case-200249581 ________________________________ Dear Miss Marie Brown Thank you for enquiry received on 25/04/2020. The details of your enquiry were: ________________________________ Your details: Address: Email: mariembrown@hotmail.com Mobile: Phone: 01215205445 Address your enquiry relates to (if different from above): ________________________________ Reason for enquiry: ask or tell you about something not listed above Details of enquiry: POSITIVE FEEDBACK I wish to thank Gemma Lowe for the letter I received about my DHP award which was dated 21/04/2020. Due to my MH issues I find it hard to remember dates I need to reapply for things, and I am currently dealing with a physical health diagnosis that has completely changed my life/mobility. I am therefore under a lot of extra pressure before even considering Covid-19 Lockdown and its impact. If I had fallen into rent arrears the standard letters mentioning eviction would have thrown me for a loop and possibly led to another crisis, so I am profoundly grateful for the understanding of your department and for this award. If there is a link on your website where I can provide positive feedback in a way that can be recorded please email it to me or pop it in a letter because I am more than happy to provide feedback via the website on receipt of the address I need. Please do stay safe, and thank you for being so understanding of my situation, I really am very grateful. Best regards, Marie Brown ________________________________ Please find our response below. Thank you for your positive feedback. It is always nice when someone is recognised for the work they do. I report it more formally, please go onto MySandwell, then My Services, then Report It and then Complaints and Compliments where you can put your comments. Thank you once again for your time in this matter. ________________________________ Yours sincerely Revenues and Benefits Services Sandwell Council...working for you www.sandwell.gov.uk <http://www.sandwell.gov.uk> ________________________________ <https://www.facebook.com/sandwellcouncil> <https://twitter.com/sandwellcouncil> <http://fs-filestore-eu.s3.amazonaws.com/sandwell/images/Youtube.png> For your information residents can now use their MySandwell account to log many Sandwell Council requests online, including reporting missed collections; fly tipping and pot holes. Residents can also check their council tax balance on MyAccounts and find "MyNearest" on their personalised homepage. For information please go to www.sandwell.gov.uk/mysandwell <http://www.sandwell.gov.uk/mysandwell> .
Thu, 30 Apr 2020 10:12:56 +0000Re: age label enquiry
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Hi Marnie, I have stayed in touch with Joslyn regarding the Coventry flat and I accepted it on a Tuesday but Lockdown began that Friday and it's been a struggle to try to liaise with GP's and Social Services in Coventry to ensure my care needs would be met if I move there during lockdown. She was liaising with SIA who were supporting with that due to their specialisation with those enquiries but those people have been furloughed. I am not even worried about remaining within my GP area at this stage and have stated I'll take any Aspire property wherever it is, the challenges would be the same anywhere but at least I'd be able to manoeuvre this chair without bouncing off doorframes and radiators. If the property you mentioned can accommodate my wheelchair I'm willing to take it though I don't know where my carers would sleep. I can't ask social services for any more support it's already costing £57.83 per week which is all of my PIP making it impossible for me to purchase any more of the equipment I need. I have been advised to try to crowdsource a more suitable wheelchair as I can't possibly save up for one now. I have just logged in and bid on a 2 bed ground floor flat in Walsall, I'd have to just figure GP and Care out if accepted. But I have the same concern about this property, if I move in would Sandwell ACCESS allow me to use my chair to remain independent or would they just expect me to stay in my bedroom and have a commode? I'm currently trying to reach crisis team to ask about respite because I'm struggling to cope, this is all too much. If the flat you mentioned can let me use my chair i'll go there but I dont' know how to pay for the extra care I'll need to replace the support my family provide when Mum and Adam sleep over. Mum can't sleep in my room she snores and keeps me up all night, does it have parking for a caravan? We have discussed purchasing a second hand caravan (my Mum) and parking it outside so she can sleep in there but we wouldn't want to park it on the street. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 April 2020 1:50 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Good afternoon Marie It’s no bother at all, I hope you are feeling well. I know you’ve had a few issues raised recently and have been working with Jennifer Hopcutt. With regards to the Sandwell Access response I can’t comment much on these outcomes. At current we do have a bidding cycle active. This is running in a 2 week cycle – one week advertising and one week allocating the properties. This bidding cycle is only available for those with priority to move. As you are currently in Band 2 priority with a need to move on medical grounds this bidding cycle applies to you, therefore you are eligible to place bids. I have looked at the properties available from today under your application. I have taken in to consideration your need for ground floor and to remain in your GP catchment area. I have found one property available – Ground floor One Bedroom on Oldbury Road Rowley Regis. I have asked allocations what the bathing facilities are like and am awaiting their response. Please feel free to log in online to your bidding account and have a look in to the bidding system yourself to see if there is anything I have missed. If anything is suitable please place your bids and we will be in contact if an offer can be made – please be aware as previously mentioned this process will take a little longer than usual. If I could also remind you that it was agreed that you were able to move on a temporary basis to a property founded by Aspire. Last update I had from this, they were unsure if last mentioned property was still available and it was a bad time to move as it was just before your operation. If you still wish to continue with this please contact Aspire to discuss available properties. I do apologise with the current situation there is not much else I can do to assist however I hope the above gives you sure reassurance that the possibility of moving is still available at this time. If you need any assistance with the bidding please let me know Kind regards – Take care! Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 27 April 2020 13:13 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, I'm sorry to keep raising this issue but I'm in such a shitty situation I'm at my ropes end and jusat can't cope. Sandwell Council are sending such mixed signals on my disability. For example: I need carers three times per day and today was told that is going to cost me £115.66 per fortnight (leaving me with £13 for groceries.) I managed the MH crisis this caused with the help of my MH nurse and am now trying to problem solve this in practical ways but am still physically shaking as I write this. I JUST borrowed £120 from my Dad to purchase a walker that won't fall over when I try to do my rehab (physio) and now have no idea how to repay him. Housing Department assessment says I'm fine in this unadapted flat. The falls that I'm having as a result of my CES have hurt my back and led to my having to use a wheelchair MUCH sooner than anticipated. My physio has been liaising with my GP to arrange an urgent scan. Sandwell A.C.C.E.S.S. are refusing to move a radiator that is causing problems trying to manouver a wheelchair out of the kitchen but because we had to remove fire doors in order for me to be able to get from the lounge to the kitchen they can't help (it would be condoning my removing the fire doors - which I understand.) Jeniffer from Housing was amazing last week trying to see if repairs could move the radiator but they face the same problem, although they would like to help they can't condone me removing fire doors. Sandwell A.C.C.E.S.S. only offer was to replace the fire doors (meaning I can't use the wheelchair to get from room to room) and provide a commode in my bedroom so I can pee in that as I wouldn't be able to get to the toilet. I don't want to give up the independence my chair gives me (I can grab drinks and go to the toilet plus help my carers prepare my meals) I don't want a commode in my bedroom or to fall asleep smelling wee or to be stuck in my bedroom 27/7. I can't even get onto my balcony because the only way to rearrange my lounge to accommodate the chair was to push the dining table against the balcony door so I can't even get outside to feel the sun or wind on my face. Sandwell A.C.C.E.S.S. acknowledge that my flat needa adapting but refuse to do ANYTHING other than replace fire doors and provide a commode condemming me to a life in my bedroom falling asleep smeeling wee from a commode Housing Department "OT" states this place is acceptable based on a paperbased assessment Every NHS Physio and OT that has assessed me and the lady that came from Sandwell .A.C.C.E.S.S. see how much I'm tryign to be independent and how hard it is here, and the NHS staff are disgusted that Sandeep Kooner hasn't been out to my home to actually assess me appropriately (I have made a formal complaint about paperbased assessments to the HCPC but have been warned that they are low on staff and investigations are taking much longer than normal) Ditto above I can't get downstairs and when beingf taken to A and E a couple of weeks ago paramedics trying to help me get down with my crutch and holding the rail, were alarmed and saying it was a health and safety issue Ditto above. The only person who could have helped me move to suitable accommodation before lockdown is the only professional who didn't physically assess me. I spoke to PIP after receiving the call about the cost of care and even they (during the covid 19 lockdown) are understanding that I can't live like this and need help and have fast tracked my reassessment to Capita for a phone assessment which I should get a call about in the next week. ACCESS wont' adapt this flat because I'm on the list to move, but the list to move is CLOSED. No bidding, absolute;ly no hope and as we don't know when lockdown is due to end there is no end in sight. Is there ANY way of escalating my assessment to a higher authority, be it a supervisor, manager, even the head of the council! This afternoon I'll be contacting my MP and various other peopel recommended by CA and the Spinal Cord Injury charities that have been supporting me and mentoring me through this nightmare (and that's not including the mental health support I've ben receiving to cope with being stick like this in the same building as the bastard who did this to me.) So many more emails to write and phoen calls to make, I just don't have the energy. I'm so tired. I cannot live like this any more, I'm done, this is too much to ask a person to bear. Can you please help in any way at all? Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 20 February 2020 10:12 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Good morning Marie, Hope you are OK and I hope everything goes well on 26th. With regards to the age label, the further evidence you have submitted would not be enough to warrant another request for the age label to be taken off as they are only appointment letters. In order to request for the age label to be taken off we would require more detailed letters that would explain why you are not able to secure a property through what is currently available to you. I had sent the request to Sandwell Assist to have the intercom location moved. If you have had no updated from this I would recommend you call Sandwell Assist to chase this up. Their contact number is 0121 569 2266. Advise them that a request has been put in email, but you are chasing up an assessment to have the intercom moved due to mobility issues with reaching it. Finally, with regards to the second handrail being installed in the communal staircase. Inspectors have been out to this and they have advised unfortunately it cannot be done “the addition of an extra handrail would further restrict the width of the communal stairs by approximately 100mm, the extra restriction would be unacceptable as this is a means of escape in an emergency.” Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 19 February 2020 11:13 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Good morning Marnie, As previously discussed I saw my consultant on 13/02/2020, he wanted to have me in within 2 weeks for surgery. My procedure is on 26/02/2020. You mentioned when you visited that you could have an intercom receiver installed in the lounge so I don't keep missing the buzzer, but I haven't heard anything about that yet. Did you look into it? Also, there is still only one handrail on the communal stairs so they are still incredibly dangerous. Were you able to arrange installation of a second handrail? If not I would really appreciate it if you could please follow up on both of these items? Could you please also consider the attached documents as further medical evidence for the OT as I am again requesting the removal of the age restriction to enable me to bid on suitable properties? The password is: PosteriorDecompression Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 03 February 2020 12:46 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Afternoon Marie It does not mean that the OT believes the stair case not to be a danger to your health and safety. We have awarded band 2 Medical Priority as we recognise that the property is not suitable for your needs. However the OT believes that your needs can be met on the bidding system without having to also look at age restricted properties. Therefore you need to continue to place bids on properties that are available to you on the bidding system and follow the recommendation made following the award of your band 2 priority. With your request for alterations I have sent this to an Inspector to arrange a visit to see if we give consent for this to be done. He will be in contact with you shortly to arrange a suitable appointment. I have sent an email to Sandwell Enquiries to request for another assessment for further aids and adaptations. If you have not heard back from them yet with an appointment please feel free to contact them to chase up an appointment on 0212 569 2266. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 03 February 2020 10:11 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, Does this mean that in the OT's opinion having to get myself and this walking frame up and down this staircase does NOT constitute a danger to my health and safety? I am finding it near impossible to manoeuvre this around the flat and may have to remove the fire doors from my lounge, kitchen and bedroom to enable myself to use it as propping them open doesn't leave enough clearance. I would also like to request permission to cut a slot in the side of my bath tub to enable my carers to help me get into the tub for a shower. It is so painful having them lift my left leg over the side of the bath tub I have only been able to have one shower a month even with their assistance. We have been discussing this for a while and it seems the only option to enable me to maintain my personal hygiene. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 January 2020 1:12 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: age label enquiry Afternoon Marie Hope you are well. I have received response from the Occupational Therapist and Team Leader from allocations. They have reviewed your case and decided that the age label is not warranted at present. The original recommendation made in December 2019 is still relevant: ‘a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties’ Following their response I would recommend you continue to place bids and express interests in the properties available for you that meet the above recommendation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Tue, 05 May 2020 09:42:25 +0000Re: age label enquiry
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- Jennifer Mannix <jennifer.mannix@nhs.net>, Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>
- BCC
- —
- Named attachments
- ["image001.jpg"]
Hi Marnie, this isn't new information, Aspire have explained this, I have explained this, my physio has even called and explained this. I have given authorisation for my GP, Surgeon/specialist, physio, CPN and social worker to be consulted so that a better understanding of my MH and physical health diagnosis and prognosis can be obtained independently. All required information has been provided it just clearly isn't being understood. I'm copying in my CPN so she is aware of why I give up, this is impossible, no amount of mindfulness can help with this situation. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 30 April 2020 11:12 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Hello Marie The allocations team have confirmed if the property is wheelchair accessible then it would advised in the property description. Please look for this in the description of each property on the bidding cycle. If you wanted a caravan on the drive you would need to request this to the area manager. If the land is communal this would not be allowed however if you had your own drive it would be management decision if you would be allowed this or not. I would advise just to focus on 2 bedroom properties if the additional bedroom is essential for carers to stay over. If you are offered the property is Walsall then you would need to contact Sandwell Assist at that time to discuss adaptions and requirements in that property. Just so I can get up to date with your current circumstances, has the hospital advised you to use a wheelchair? Is this following your operation or is this something you now have to continue to use? As this is new information it may be that we conduct a review on your application to ensure your medical assessment is up to date with your current circumstances. Do you have any recent GP/hospital letters that detail your current conditions? If so are you able to send these to me so the medical panel can review your medical assessment and adjust your recommended property type so that we can ensure we find you a suitable property. Kind regards Marnie Cavell Neighbourhood Assistant From: Marie Brown <mariembrown@hotmail.com> Sent: 30 April 2020 08:52 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, I have stayed in touch with Joslyn regarding the Coventry flat and I accepted it on a Tuesday but Lockdown began that Friday and it's been a struggle to try to liaise with GP's and Social Services in Coventry to ensure my care needs would be met if I move there during lockdown. She was liaising with SIA who were supporting with that due to their specialisation with those enquiries but those people have been furloughed. I am not even worried about remaining within my GP area at this stage and have stated I'll take any Aspire property wherever it is, the challenges would be the same anywhere but at least I'd be able to manoeuvre this chair without bouncing off doorframes and radiators. If the property you mentioned can accommodate my wheelchair I'm willing to take it though I don't know where my carers would sleep. I can't ask social services for any more support it's already costing £57.83 per week which is all of my PIP making it impossible for me to purchase any more of the equipment I need. I have been advised to try to crowdsource a more suitable wheelchair as I can't possibly save up for one now. I have just logged in and bid on a 2 bed ground floor flat in Walsall, I'd have to just figure GP and Care out if accepted. But I have the same concern about this property, if I move in would Sandwell ACCESS allow me to use my chair to remain independent or would they just expect me to stay in my bedroom and have a commode? I'm currently trying to reach crisis team to ask about respite because I'm struggling to cope, this is all too much. If the flat you mentioned can let me use my chair i'll go there but I dont' know how to pay for the extra care I'll need to replace the support my family provide when Mum and Adam sleep over. Mum can't sleep in my room she snores and keeps me up all night, does it have parking for a caravan? We have discussed purchasing a second hand caravan (my Mum) and parking it outside so she can sleep in there but we wouldn't want to park it on the street. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 April 2020 1:50 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Good afternoon Marie It’s no bother at all, I hope you are feeling well. I know you’ve had a few issues raised recently and have been working with Jennifer Hopcutt. With regards to the Sandwell Access response I can’t comment much on these outcomes. At current we do have a bidding cycle active. This is running in a 2 week cycle – one week advertising and one week allocating the properties. This bidding cycle is only available for those with priority to move. As you are currently in Band 2 priority with a need to move on medical grounds this bidding cycle applies to you, therefore you are eligible to place bids. I have looked at the properties available from today under your application. I have taken in to consideration your need for ground floor and to remain in your GP catchment area. I have found one property available – Ground floor One Bedroom on Oldbury Road Rowley Regis. I have asked allocations what the bathing facilities are like and am awaiting their response. Please feel free to log in online to your bidding account and have a look in to the bidding system yourself to see if there is anything I have missed. If anything is suitable please place your bids and we will be in contact if an offer can be made – please be aware as previously mentioned this process will take a little longer than usual. If I could also remind you that it was agreed that you were able to move on a temporary basis to a property founded by Aspire. Last update I had from this, they were unsure if last mentioned property was still available and it was a bad time to move as it was just before your operation. If you still wish to continue with this please contact Aspire to discuss available properties. I do apologise with the current situation there is not much else I can do to assist however I hope the above gives you sure reassurance that the possibility of moving is still available at this time. If you need any assistance with the bidding please let me know Kind regards – Take care! Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 27 April 2020 13:13 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, I'm sorry to keep raising this issue but I'm in such a shitty situation I'm at my ropes end and jusat can't cope. Sandwell Council are sending such mixed signals on my disability. For example: I need carers three times per day and today was told that is going to cost me £115.66 per fortnight (leaving me with £13 for groceries.) I managed the MH crisis this caused with the help of my MH nurse and am now trying to problem solve this in practical ways but am still physically shaking as I write this. I JUST borrowed £120 from my Dad to purchase a walker that won't fall over when I try to do my rehab (physio) and now have no idea how to repay him. Housing Department assessment says I'm fine in this unadapted flat. The falls that I'm having as a result of my CES have hurt my back and led to my having to use a wheelchair MUCH sooner than anticipated. My physio has been liaising with my GP to arrange an urgent scan. Sandwell A.C.C.E.S.S. are refusing to move a radiator that is causing problems trying to manouver a wheelchair out of the kitchen but because we had to remove fire doors in order for me to be able to get from the lounge to the kitchen they can't help (it would be condoning my removing the fire doors - which I understand.) Jeniffer from Housing was amazing last week trying to see if repairs could move the radiator but they face the same problem, although they would like to help they can't condone me removing fire doors. Sandwell A.C.C.E.S.S. only offer was to replace the fire doors (meaning I can't use the wheelchair to get from room to room) and provide a commode in my bedroom so I can pee in that as I wouldn't be able to get to the toilet. I don't want to give up the independence my chair gives me (I can grab drinks and go to the toilet plus help my carers prepare my meals) I don't want a commode in my bedroom or to fall asleep smelling wee or to be stuck in my bedroom 27/7. I can't even get onto my balcony because the only way to rearrange my lounge to accommodate the chair was to push the dining table against the balcony door so I can't even get outside to feel the sun or wind on my face. Sandwell A.C.C.E.S.S. acknowledge that my flat needa adapting but refuse to do ANYTHING other than replace fire doors and provide a commode condemming me to a life in my bedroom falling asleep smeeling wee from a commode Housing Department "OT" states this place is acceptable based on a paperbased assessment Every NHS Physio and OT that has assessed me and the lady that came from Sandwell .A.C.C.E.S.S. see how much I'm tryign to be independent and how hard it is here, and the NHS staff are disgusted that Sandeep Kooner hasn't been out to my home to actually assess me appropriately (I have made a formal complaint about paperbased assessments to the HCPC but have been warned that they are low on staff and investigations are taking much longer than normal) Ditto above I can't get downstairs and when beingf taken to A and E a couple of weeks ago paramedics trying to help me get down with my crutch and holding the rail, were alarmed and saying it was a health and safety issue Ditto above. The only person who could have helped me move to suitable accommodation before lockdown is the only professional who didn't physically assess me. I spoke to PIP after receiving the call about the cost of care and even they (during the covid 19 lockdown) are understanding that I can't live like this and need help and have fast tracked my reassessment to Capita for a phone assessment which I should get a call about in the next week. ACCESS wont' adapt this flat because I'm on the list to move, but the list to move is CLOSED. No bidding, absolute;ly no hope and as we don't know when lockdown is due to end there is no end in sight. Is there ANY way of escalating my assessment to a higher authority, be it a supervisor, manager, even the head of the council! This afternoon I'll be contacting my MP and various other peopel recommended by CA and the Spinal Cord Injury charities that have been supporting me and mentoring me through this nightmare (and that's not including the mental health support I've ben receiving to cope with being stick like this in the same building as the bastard who did this to me.) So many more emails to write and phoen calls to make, I just don't have the energy. I'm so tired. I cannot live like this any more, I'm done, this is too much to ask a person to bear. Can you please help in any way at all? Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 20 February 2020 10:12 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Good morning Marie, Hope you are OK and I hope everything goes well on 26th. With regards to the age label, the further evidence you have submitted would not be enough to warrant another request for the age label to be taken off as they are only appointment letters. In order to request for the age label to be taken off we would require more detailed letters that would explain why you are not able to secure a property through what is currently available to you. I had sent the request to Sandwell Assist to have the intercom location moved. If you have had no updated from this I would recommend you call Sandwell Assist to chase this up. Their contact number is 0121 569 2266. Advise them that a request has been put in email, but you are chasing up an assessment to have the intercom moved due to mobility issues with reaching it. Finally, with regards to the second handrail being installed in the communal staircase. Inspectors have been out to this and they have advised unfortunately it cannot be done “the addition of an extra handrail would further restrict the width of the communal stairs by approximately 100mm, the extra restriction would be unacceptable as this is a means of escape in an emergency.” Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 19 February 2020 11:13 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Good morning Marnie, As previously discussed I saw my consultant on 13/02/2020, he wanted to have me in within 2 weeks for surgery. My procedure is on 26/02/2020. You mentioned when you visited that you could have an intercom receiver installed in the lounge so I don't keep missing the buzzer, but I haven't heard anything about that yet. Did you look into it? Also, there is still only one handrail on the communal stairs so they are still incredibly dangerous. Were you able to arrange installation of a second handrail? If not I would really appreciate it if you could please follow up on both of these items? Could you please also consider the attached documents as further medical evidence for the OT as I am again requesting the removal of the age restriction to enable me to bid on suitable properties? The password is: PosteriorDecompression Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 03 February 2020 12:46 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Afternoon Marie It does not mean that the OT believes the stair case not to be a danger to your health and safety. We have awarded band 2 Medical Priority as we recognise that the property is not suitable for your needs. However the OT believes that your needs can be met on the bidding system without having to also look at age restricted properties. Therefore you need to continue to place bids on properties that are available to you on the bidding system and follow the recommendation made following the award of your band 2 priority. With your request for alterations I have sent this to an Inspector to arrange a visit to see if we give consent for this to be done. He will be in contact with you shortly to arrange a suitable appointment. I have sent an email to Sandwell Enquiries to request for another assessment for further aids and adaptations. If you have not heard back from them yet with an appointment please feel free to contact them to chase up an appointment on 0212 569 2266. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 03 February 2020 10:11 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, Does this mean that in the OT's opinion having to get myself and this walking frame up and down this staircase does NOT constitute a danger to my health and safety? I am finding it near impossible to manoeuvre this around the flat and may have to remove the fire doors from my lounge, kitchen and bedroom to enable myself to use it as propping them open doesn't leave enough clearance. I would also like to request permission to cut a slot in the side of my bath tub to enable my carers to help me get into the tub for a shower. It is so painful having them lift my left leg over the side of the bath tub I have only been able to have one shower a month even with their assistance. We have been discussing this for a while and it seems the only option to enable me to maintain my personal hygiene. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 January 2020 1:12 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: age label enquiry Afternoon Marie Hope you are well. I have received response from the Occupational Therapist and Team Leader from allocations. They have reviewed your case and decided that the age label is not warranted at present. The original recommendation made in December 2019 is still relevant: ‘a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties’ Following their response I would recommend you continue to place bids and express interests in the properties available for you that meet the above recommendation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Tue, 05 May 2020 15:08:01 +0000Re: age label enquiry
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Hi Marnie, thank you. I know you didn't know how stressful this has all been for me, my BPD makes my emotional response out of whack with the trigger/stressor - it's something I am working on. I apologise if my tone is sometimes angry, I do try to moderate it. I'm stuck. My GP requires £40 per letter, with 1 for housing, I now need to request four, or try to get multiple types of information for four organisations. I can't afford it. The Coventry flat is available and I can move once I set a date, but I can't afford storage for my furniture and I can't afford the movers I'd need to carry my furniture etc. I have post surgery letters, and I know my physio was requesting another scan but she was a locum so I am currently being assessed by my physio. My follow up appointment for post surgery was supposed to be this week but has been pushed back to October because of Covid-19. There really is nothing else I can do. I can't SEE a doctor. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 05 May 2020 10:42 AM To: Marie Brown <mariembrown@hotmail.com> Cc: Jennifer Mannix <jennifer.mannix@nhs.net>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: RE: age label enquiry Good morning Marie I do apologise it wasn’t my intention to cause you stress through this The last documents we had in relation to your condition was when the medical assessment was carried out October 2019 and when you sent me the documents again to request for the age label December 2019/January 2020. These documents were before your last operation. Following these documents it was recommended by our Occupational Therapist that you would require “ground floor property, preferably with a step up or level access shower, or a bath with equipment” The documents provided previously did explain your medical conditions which resulted in priority being awarded with the above recommendation. There was no mention of wheelchair use. If you are able to get an updated doctors letter with your current conditions and stating you are now a wheelchair user we will be able to review your medical priority. Following this review we will be able to assess this information and change the recommendation to a suitable wheelchair access property so that this meets your needs. Unfortunately, you will need to source this letter from your involved medical professionals, we are not able to request for this on your behalf. I’m aware with the current situation this may take longer than usual but as soon as you can get a letter explaining your current circumstances we will then be able to carry out the review for wheelchair access properties. If you need any further assistance or guidance please don’t hesitate to ask. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 04 May 2020 12:21 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Cc: Jennifer Mannix <jennifer.mannix@nhs.net> Subject: Re: age label enquiry Hi Marnie, this isn't new information, Aspire have explained this, I have explained this, my physio has even called and explained this. I have given authorisation for my GP, Surgeon/specialist, physio, CPN and social worker to be consulted so that a better understanding of my MH and physical health diagnosis and prognosis can be obtained independently. All required information has been provided it just clearly isn't being understood. I'm copying in my CPN so she is aware of why I give up, this is impossible, no amount of mindfulness can help with this situation. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 30 April 2020 11:12 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Hello Marie The allocations team have confirmed if the property is wheelchair accessible then it would advised in the property description. Please look for this in the description of each property on the bidding cycle. If you wanted a caravan on the drive you would need to request this to the area manager. If the land is communal this would not be allowed however if you had your own drive it would be management decision if you would be allowed this or not. I would advise just to focus on 2 bedroom properties if the additional bedroom is essential for carers to stay over. If you are offered the property is Walsall then you would need to contact Sandwell Assist at that time to discuss adaptions and requirements in that property. Just so I can get up to date with your current circumstances, has the hospital advised you to use a wheelchair? Is this following your operation or is this something you now have to continue to use? As this is new information it may be that we conduct a review on your application to ensure your medical assessment is up to date with your current circumstances. Do you have any recent GP/hospital letters that detail your current conditions? If so are you able to send these to me so the medical panel can review your medical assessment and adjust your recommended property type so that we can ensure we find you a suitable property. Kind regards Marnie Cavell Neighbourhood Assistant From: Marie Brown <mariembrown@hotmail.com> Sent: 30 April 2020 08:52 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, I have stayed in touch with Joslyn regarding the Coventry flat and I accepted it on a Tuesday but Lockdown began that Friday and it's been a struggle to try to liaise with GP's and Social Services in Coventry to ensure my care needs would be met if I move there during lockdown. She was liaising with SIA who were supporting with that due to their specialisation with those enquiries but those people have been furloughed. I am not even worried about remaining within my GP area at this stage and have stated I'll take any Aspire property wherever it is, the challenges would be the same anywhere but at least I'd be able to manoeuvre this chair without bouncing off doorframes and radiators. If the property you mentioned can accommodate my wheelchair I'm willing to take it though I don't know where my carers would sleep. I can't ask social services for any more support it's already costing £57.83 per week which is all of my PIP making it impossible for me to purchase any more of the equipment I need. I have been advised to try to crowdsource a more suitable wheelchair as I can't possibly save up for one now. I have just logged in and bid on a 2 bed ground floor flat in Walsall, I'd have to just figure GP and Care out if accepted. But I have the same concern about this property, if I move in would Sandwell ACCESS allow me to use my chair to remain independent or would they just expect me to stay in my bedroom and have a commode? I'm currently trying to reach crisis team to ask about respite because I'm struggling to cope, this is all too much. If the flat you mentioned can let me use my chair i'll go there but I dont' know how to pay for the extra care I'll need to replace the support my family provide when Mum and Adam sleep over. Mum can't sleep in my room she snores and keeps me up all night, does it have parking for a caravan? We have discussed purchasing a second hand caravan (my Mum) and parking it outside so she can sleep in there but we wouldn't want to park it on the street. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 April 2020 1:50 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Good afternoon Marie It’s no bother at all, I hope you are feeling well. I know you’ve had a few issues raised recently and have been working with Jennifer Hopcutt. With regards to the Sandwell Access response I can’t comment much on these outcomes. At current we do have a bidding cycle active. This is running in a 2 week cycle – one week advertising and one week allocating the properties. This bidding cycle is only available for those with priority to move. As you are currently in Band 2 priority with a need to move on medical grounds this bidding cycle applies to you, therefore you are eligible to place bids. I have looked at the properties available from today under your application. I have taken in to consideration your need for ground floor and to remain in your GP catchment area. I have found one property available – Ground floor One Bedroom on Oldbury Road Rowley Regis. I have asked allocations what the bathing facilities are like and am awaiting their response. Please feel free to log in online to your bidding account and have a look in to the bidding system yourself to see if there is anything I have missed. If anything is suitable please place your bids and we will be in contact if an offer can be made – please be aware as previously mentioned this process will take a little longer than usual. If I could also remind you that it was agreed that you were able to move on a temporary basis to a property founded by Aspire. Last update I had from this, they were unsure if last mentioned property was still available and it was a bad time to move as it was just before your operation. If you still wish to continue with this please contact Aspire to discuss available properties. I do apologise with the current situation there is not much else I can do to assist however I hope the above gives you sure reassurance that the possibility of moving is still available at this time. If you need any assistance with the bidding please let me know Kind regards – Take care! Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 27 April 2020 13:13 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, I'm sorry to keep raising this issue but I'm in such a shitty situation I'm at my ropes end and jusat can't cope. Sandwell Council are sending such mixed signals on my disability. For example: I need carers three times per day and today was told that is going to cost me £115.66 per fortnight (leaving me with £13 for groceries.) I managed the MH crisis this caused with the help of my MH nurse and am now trying to problem solve this in practical ways but am still physically shaking as I write this. I JUST borrowed £120 from my Dad to purchase a walker that won't fall over when I try to do my rehab (physio) and now have no idea how to repay him. Housing Department assessment says I'm fine in this unadapted flat. The falls that I'm having as a result of my CES have hurt my back and led to my having to use a wheelchair MUCH sooner than anticipated. My physio has been liaising with my GP to arrange an urgent scan. Sandwell A.C.C.E.S.S. are refusing to move a radiator that is causing problems trying to manouver a wheelchair out of the kitchen but because we had to remove fire doors in order for me to be able to get from the lounge to the kitchen they can't help (it would be condoning my removing the fire doors - which I understand.) Jeniffer from Housing was amazing last week trying to see if repairs could move the radiator but they face the same problem, although they would like to help they can't condone me removing fire doors. Sandwell A.C.C.E.S.S. only offer was to replace the fire doors (meaning I can't use the wheelchair to get from room to room) and provide a commode in my bedroom so I can pee in that as I wouldn't be able to get to the toilet. I don't want to give up the independence my chair gives me (I can grab drinks and go to the toilet plus help my carers prepare my meals) I don't want a commode in my bedroom or to fall asleep smelling wee or to be stuck in my bedroom 27/7. I can't even get onto my balcony because the only way to rearrange my lounge to accommodate the chair was to push the dining table against the balcony door so I can't even get outside to feel the sun or wind on my face. Sandwell A.C.C.E.S.S. acknowledge that my flat needa adapting but refuse to do ANYTHING other than replace fire doors and provide a commode condemming me to a life in my bedroom falling asleep smeeling wee from a commode Housing Department "OT" states this place is acceptable based on a paperbased assessment Every NHS Physio and OT that has assessed me and the lady that came from Sandwell .A.C.C.E.S.S. see how much I'm tryign to be independent and how hard it is here, and the NHS staff are disgusted that Sandeep Kooner hasn't been out to my home to actually assess me appropriately (I have made a formal complaint about paperbased assessments to the HCPC but have been warned that they are low on staff and investigations are taking much longer than normal) Ditto above I can't get downstairs and when beingf taken to A and E a couple of weeks ago paramedics trying to help me get down with my crutch and holding the rail, were alarmed and saying it was a health and safety issue Ditto above. The only person who could have helped me move to suitable accommodation before lockdown is the only professional who didn't physically assess me. I spoke to PIP after receiving the call about the cost of care and even they (during the covid 19 lockdown) are understanding that I can't live like this and need help and have fast tracked my reassessment to Capita for a phone assessment which I should get a call about in the next week. ACCESS wont' adapt this flat because I'm on the list to move, but the list to move is CLOSED. No bidding, absolute;ly no hope and as we don't know when lockdown is due to end there is no end in sight. Is there ANY way of escalating my assessment to a higher authority, be it a supervisor, manager, even the head of the council! This afternoon I'll be contacting my MP and various other peopel recommended by CA and the Spinal Cord Injury charities that have been supporting me and mentoring me through this nightmare (and that's not including the mental health support I've ben receiving to cope with being stick like this in the same building as the bastard who did this to me.) So many more emails to write and phoen calls to make, I just don't have the energy. I'm so tired. I cannot live like this any more, I'm done, this is too much to ask a person to bear. Can you please help in any way at all? Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 20 February 2020 10:12 AM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Good morning Marie, Hope you are OK and I hope everything goes well on 26th. With regards to the age label, the further evidence you have submitted would not be enough to warrant another request for the age label to be taken off as they are only appointment letters. In order to request for the age label to be taken off we would require more detailed letters that would explain why you are not able to secure a property through what is currently available to you. I had sent the request to Sandwell Assist to have the intercom location moved. If you have had no updated from this I would recommend you call Sandwell Assist to chase this up. Their contact number is 0121 569 2266. Advise them that a request has been put in email, but you are chasing up an assessment to have the intercom moved due to mobility issues with reaching it. Finally, with regards to the second handrail being installed in the communal staircase. Inspectors have been out to this and they have advised unfortunately it cannot be done “the addition of an extra handrail would further restrict the width of the communal stairs by approximately 100mm, the extra restriction would be unacceptable as this is a means of escape in an emergency.” Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 19 February 2020 11:13 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Good morning Marnie, As previously discussed I saw my consultant on 13/02/2020, he wanted to have me in within 2 weeks for surgery. My procedure is on 26/02/2020. You mentioned when you visited that you could have an intercom receiver installed in the lounge so I don't keep missing the buzzer, but I haven't heard anything about that yet. Did you look into it? Also, there is still only one handrail on the communal stairs so they are still incredibly dangerous. Were you able to arrange installation of a second handrail? If not I would really appreciate it if you could please follow up on both of these items? Could you please also consider the attached documents as further medical evidence for the OT as I am again requesting the removal of the age restriction to enable me to bid on suitable properties? The password is: PosteriorDecompression Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 03 February 2020 12:46 PM To: Marie Brown <mariembrown@hotmail.com> Subject: RE: age label enquiry Afternoon Marie It does not mean that the OT believes the stair case not to be a danger to your health and safety. We have awarded band 2 Medical Priority as we recognise that the property is not suitable for your needs. However the OT believes that your needs can be met on the bidding system without having to also look at age restricted properties. Therefore you need to continue to place bids on properties that are available to you on the bidding system and follow the recommendation made following the award of your band 2 priority. With your request for alterations I have sent this to an Inspector to arrange a visit to see if we give consent for this to be done. He will be in contact with you shortly to arrange a suitable appointment. I have sent an email to Sandwell Enquiries to request for another assessment for further aids and adaptations. If you have not heard back from them yet with an appointment please feel free to contact them to chase up an appointment on 0212 569 2266. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended. From: Marie Brown <mariembrown@hotmail.com> Sent: 03 February 2020 10:11 To: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Re: age label enquiry Hi Marnie, Does this mean that in the OT's opinion having to get myself and this walking frame up and down this staircase does NOT constitute a danger to my health and safety? I am finding it near impossible to manoeuvre this around the flat and may have to remove the fire doors from my lounge, kitchen and bedroom to enable myself to use it as propping them open doesn't leave enough clearance. I would also like to request permission to cut a slot in the side of my bath tub to enable my carers to help me get into the tub for a shower. It is so painful having them lift my left leg over the side of the bath tub I have only been able to have one shower a month even with their assistance. We have been discussing this for a while and it seems the only option to enable me to maintain my personal hygiene. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Marnie Cavell <marnie_cavell@sandwell.gov.uk> Sent: 29 January 2020 1:12 PM To: Marie Brown <mariembrown@hotmail.com> Cc: Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk> Subject: age label enquiry Afternoon Marie Hope you are well. I have received response from the Occupational Therapist and Team Leader from allocations. They have reviewed your case and decided that the age label is not warranted at present. The original recommendation made in December 2019 is still relevant: ‘a ground floor property, preferably with a step up or level access shower, or a bath with equipment. These needs could be met in 40+ properties’ Following their response I would recommend you continue to place bids and express interests in the properties available for you that meet the above recommendation. Kind regards Marnie Cavell Neighbourhood Assistant Oldbury Local Office Sandwell Council... working for you T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> Sandwell Council Freeth Street Oldbury B69 3DE W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted ________________________________ The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.
Thu, 07 May 2020 08:34:23 +0000RE: Letter of support
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Marie I would rather not email this however I feel it is important,
In terms of my support letter this would be for Capita or a generic to whom it may concern as proof that you have EUPD and are in DBT and a brief explanation of how this works, I would print off and photo copy as many as you need. I can also do one for housing again that will not be a problem highlighting the impact this is having on your mental health.
In terms of the other stuff, this is where I wonder if you could put a shout out to trusted people to support you in the management of this paperwork/ organising this stuff. I do believe that you have the cognitive capability yourself, however it seems that you get overwhelmed with what appears to be a lot of âproblemsâ as detailed below- ive made notes
the way in which you write here highlights the practical difficulties however the list below can be problem solved once you bring yourself back into an optimal zone- Needing help is not a problem, not asking for help when it is the skilful thing to do is the problem, as this then fits into the category of doing nothing and making things worse.
I can fully empathise in the complexity of what you need to deal with right now, please be mindful that any rigid or extreme thinking will only add to suffering, always hold in mind the 4 options to any problem. And call on others to support problem solving if you find you âstuckâ, also I recall I think you often add to your stress by the way perceive things âshouldâ be done or making assumptions about what you think others want/need/expect. This can be a block.
I really hope Saturday goes okay for you, I will hold you in mind and wish you the best most skilful MRI scan possible. Some PLAY MUSIC!
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 07 May 2020 09:09
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Letter of support
Hi Jen,
sorry to email this but it's too complicated for me to remember what I need to in a phone call, no rush though this can wait until Wednesday to be discussed I just dont' want to forget again. You keep offering to write a letter of support which I know would be really helpful and I really appreciate the offer. But it's so complicated trying to work out what to do with them I haven't taken you up on the offer, it's time to explain why...
* I pay £3.49 per month to be able to print 100 pages. Any extras are 10p each and I have already upgraded my printing allowance because I kept blowing through the lower one and getting huge bills. So I'm having to try to count every page including photo copies/printing scanned letters. I can't afford any more printing until the end of the month, I have already used May's allowance trying to compile evidence for the solicitors who want a copy of everything before they can continue (which would include taking over some of my correspondence so I'm keen to get this support and know someone is going to make the police and Sandwell MBC accountable for their actions or inaction that allowed Carl to do this to me in the first place.) do any friends family have a printer you can borrow?
* I'm not sure who another letter would be useful for, like probably Capita? For their assessment, but would I also need a copy for the housing dept? Would I need to make extra copies "just in case?" all costs and processes I can't do just now. I can provide copies of my letter so this is not a problem
* For each new letter, I need to scan it into the computer, note it's been scanned and try to save it in the right folder, then print hard copies, all of which takes cognitive capacity I don't have right now, it's higher level stuff. I have a huge backlog of mail I need to scan and file (which may or may not include the kind of documents Marnie is requesting!) ask for friends help write down a folder name, create a paper based not book for reminder? make it easier to remember / simplify
* Then I need to get the copies posted (I can't get to the post office to buy stamps or the post box to mail letters) so I would need more help for that - I'm already having to ask for so much help with essential everyday things... ask friends and family / I wonder if there is any volunteers who could help here?
* If I need to compile them into an email I could do that at no cost by just doing pdf's (I'm able to manage a simple "print" like that most days) but it still comes down to my lack of ability to do that higher level stuff right now, trying to change the default folder to one I can actually find - for every scan, remembering the naming system so it falls into order and I know what is recent ands that everything is there when I am attaching documents, double checking the content so I get the right info to those who need it etc.
* I'm trying, almost every day, because I know I have all the evidence I need, for everything, I just can't get the right stiff to the right people, it's frustrating as hell and several times I have got to the point where I want to trash my printer or even my PC, I just can't make it do what I want it to all of the time. Organisation , take the time now to be successful, you have great IT skills take time to think about how to do this for ease not âperfectionâ,
* Time would also be tight for anyone I need to send it to, I don't need the additional stress right now, I'm trying to manage stress carefully to reduce the number of meltdowns I'm having each day. How much stress does inaction cause you after?
* At the moment my emotions are so high that the slightest glitch is knocking me sideways and I just can't cope and end up having to stop the task or lose it completely, all of whihc adds to frustration and feelings/belief of inadequacy. Which is normal Marie, you bring it down as low as you can- quickly- check the facts of your thoughts and beliefs here more than just tip or distraction skills. To bring it down further.
So whilst I really appreciate the offer of a support letter, the stress involved in getting it copied and being able to use it effectively are so low it would be a waste of your time to write it and would cause me even more stress trying to work out how/when to use it. I'm using all my resources trying to get through the day, all this extra stuff is making me call on reserves I just don't have right now, I'm barely being able to recharge before having to deal with something else.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Marie I would rather not email this however I feel it is important,
In terms of my support letter this would be for Capita or a generic to whom it may concern as proof that you have EUPD and are in DBT
and a brief explanation of how this works, I would print off and photo copy as many as you need. I can also do one for housing again that will not be a problem highlighting the impact this is having on your mental health.
In terms of the other stuff, this is where I wonder if you could put a shout out to trusted people to support you in the management
of this paperwork/ organising this stuff. I do believe that you have the cognitive capability yourself, however it seems that you get overwhelmed with what appears to be a lot of âproblemsâ as detailed below- ive made notes
the way in which you write here highlights the practical difficulties however the list below can be problem solved once you bring
yourself back into an optimal zone- Needing help is not a problem, not asking for help when it is the skilful thing to do is the problem, as this then fits into the category of doing nothing and making things worse.
I can fully empathise in the complexity of what you need to deal with right now, please be mindful that any rigid or extreme thinking
will only add to suffering, always hold in mind the 4 options to any problem. And call on others to support problem solving if you find you âstuckâ, also I recall I think you often add to your stress by the way perceive things âshouldâ be done or making assumptions
about what you think others want/need/expect. This can be a block.
I really hope Saturday goes okay for you, I will hold you in mind and wish you the best most skilful MRI scan possible. Some PLAY MUSIC!
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 07 May 2020 09:09
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Letter of support
Hi Jen,
sorry to email this but it's too complicated for me to remember what I need to in a phone call, no rush though this can wait until
Wednesday to be discussed I just dont' want to forget again. You keep offering to write a letter of support which I know would be really helpful and I really appreciate the offer. But it's so complicated trying to work out what to do with them I haven't
taken you up on the offer, it's time to explain why...
I pay £3.49 per month to be able to print 100 pages. Any extras are 10p each and I have already upgraded my printing allowance because I kept blowing through the lower one and getting huge
bills. So I'm having to try to count every page including photo copies/printing scanned letters. I can't afford any more printing until the end of the month, I have already used May's allowance trying to compile evidence for the solicitors who want a copy
of everything before they can continue (which would include taking over some of my correspondence so I'm keen to get this support and know someone is going to make the police and Sandwell MBC accountable for their actions or inaction that allowed Carl to do
this to me in the first place.)
do any friends family have a printer you can borrow?
I'm not sure who another letter would be useful for, like probably Capita? For their assessment, but would I also need a copy for the housing dept? Would I need to make extra copies "just
in case?" all costs and processes I can't do just now.
I can provide copies of my letter so this is not a problem
For each new letter, I need to scan it into the computer, note it's been scanned and try to save it in the right folder, then print hard copies, all of which takes cognitive capacity I don't
have right now, it's higher level stuff. I have a huge backlog of mail I need to scan and file (which may or may not include the kind of documents Marnie is requesting!)
ask for friends help write down a folder name, create a paper based not book for reminder? make it easier to remember / simplify
Then I need to get the copies posted (I can't get to the post office to buy stamps or the post box to mail letters) so I would need more help for that - I'm already having to ask for so much
help with essential everyday things... ask friends and family / I wonder if there is any volunteers who could help here?
If I need to compile them into an email I could do that at no cost by just doing pdf's (I'm able to manage a simple "print" like that most days) but it still comes down to my lack of ability
to do that higher level stuff right now, trying to change the default folder to one I can actually find - for every scan, remembering the naming system so it falls into order and I know what is recent ands that everything is there when I am attaching documents,
double checking the content so I get the right info to those who need it etc.
I'm trying, almost every day, because I know I have all the evidence I need, for everything, I just can't get the right stiff to the right people, it's frustrating as hell and several times
I have got to the point where I want to trash my printer or even my PC, I just can't make it do what I want it to all of the time. Organisation , take the time now to be successful,
you have great IT skills take time to think about how to do this for ease not âperfectionâ ,
Time would also be tight for anyone I need to send it to, I don't need the additional stress right now, I'm trying to manage stress carefully to reduce the number of meltdowns I'm having each
day.
How much stress does inaction cause you after?
At the moment my emotions are so high that the slightest glitch is knocking me sideways and I just can't cope and end up having to stop the task or lose it completely, all of whihc adds to frustration
and feelings/belief of inadequacy. Which is normal Marie, you bring it down as low as you can- quickly- check the facts of your thoughts and beliefs here more than just tip
or distraction skills. To bring it down further.
So whilst I really appreciate the offer of a support letter, the stress involved in getting it copied and being able to use it effectively
are so low it would be a waste of your time to write it and would cause me even more stress trying to work out how/when to use it. I'm using all my resources trying to get through the day, all this extra stuff is making me call on reserves I just don't have
right now, I'm barely being able to recharge before having to deal with something else.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 07 May 2020 08:34:23 +0000Re: Text Message
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
Marie one of the purposed of doing DBT is to learn to communicate more effectively! I shall call on Wednesday as planned and we can discuss further. Jen Jennifer Mannix Clinical Nurse Specialist – Personality Disorder Complex Care Services, Black Country Partnership NHS Foundation Trust ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 16 April 2020 14:24 To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) Subject: Text Message Good afternoon Jen, thank you for the text message, (it worked!) I called earlier to ask to withdraw from DBT but had to leave a message. I just wrote the reasons why but it was waffling and I'm trying to be more concise. In short, until I learn how to communicate more effectively I can't be effective at DBT. I have finally worked out what the problem is (thanks to you), and I'm learning what I need to do to fix it. Thank you so much for your help and support, (especially going above and beyond helping me with the grocery shop) I super appreciate you and all the work you have done, as well as your patience and kindness. I will continue to use the skills we covered as I have found them very helpful. Best regards and please stay safe, Marie Brown <http://www.techtime.co.uk> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Tue, 12 May 2020 10:36:50 +0000RE: age label enquiry
- From
- Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>, Joslyn Kofi-Opata <joslyn.kofi-opata@aspire.org.uk>
- CC
- Jennifer Mannix <jennifer.mannix@nhs.net>
- BCC
- —
- Named attachments
- ["image001.jpg"]
Coventry: i have applied for a budgeting loan to help with move costs (up to 20 days for response) and I am trying to work out if I can afford storage for my furniture/housewares. Sandwell: I asked my physio for a letter she said she will email Marnie directly. Get Outlook for Android <https://aka.ms/ghei36>
Thu, 14 May 2020 08:24:04 +0000Neurologist and Physio details
- From
- Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>, Marnie Cavell <marnie_cavell@sandwell.gov.uk>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Jen and Marnie I Marie Brown, hereby give authorisation for the following health and social care professionals involved in my care to be contacted by Sandwell Allocations Team in order to discuss my current and future needs in terms of accommodation, services and therapies. * My neurologist name is Dr Metcalfe Queen Elizabeth Hospital Birmingham, Mindelsohn Way, Edgbaston, B15 2GW, his secretary is called Kate and can be reached on 01213716878 * My previous physio (who recommended the chair but couldn't provide one) is Aisha from Icare. 0121 507 2664 ext/option 5 * My current physio is Trish Edwards, Icare 0121 5072664 * My GP is Dr Deborah Endersby, Oldbury Health Centre, Albert Street, Oldbury B69 4DE * Social Worker Lisa Fletcher, Sandwell Adult Social Care (01215692266) sandwell_enquiry@sandwell.gov.uk <mailto:sandwell_enquiry@sandwell.gov.uk> Same number for Sandwell ACCESS who want to replace firedoors and restrict me to my bedroom with a commode rather than provide a safe way for me to use my wheelchair in the flat. * Sandwell Council Finance (Billing me £115.66 per fortnight for care calls 3 times per day) * Lisa and Lucy, carers, Custom Care 01902 357870 Please note that many of my admin challenges have been since my floating support worker was removed by Sandwell Social Care (Vincent) right after my diagnosis last October. I appealed this twice, as this was the very time I needed help most, as proven by my complete inability to convey that I was requesting suitable adapted accommodation despite specifically stating that multiple times. My finances are a shambles - I have less than £21 per week for groceries after paying for utilities, care and household bills and trying to apply for a budetting loan which I am finding more challenging than I had anticipated - I tried to do it this weekend but the form keeps resetting. Regards, Marie Brown <http://www.techtime.co.uk>
Fri, 22 May 2020 07:31:16 +0000Re: Text for Jitsi
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
I' ve just sent another one, if you do not get it, email again !
Jen
â
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 22 May 2020 08:04
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Text for Jitsi
Good morning Jen,
I have not received a text with a link yet for my tablet, I thought it might bot come until later but here is my number just in case: 07462 291274
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
I' ve just sent another one, if you do not get it, email again !
Jen
â
From: Marie Brown <mariembrown@hotmail.com>
Sent: 22 May 2020 08:04
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Text for Jitsi
Good morning Jen,
I have not received a text with a link yet for my tablet, I thought it might bot come until later but here is my number just in case: 0 7462
291274
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 22 May 2020 08:03:33 +0000Fw: Copy of your message to patient: 608 276 5451
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
just in case you did not get it before Jen ________________________________________ From: SMS, Accurx (ACCURX LIMITED) Sent: 21 May 2020 14:47 To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) Subject: Copy of your message to patient: 608 276 5451 Message sent to BROWN, Marie (Miss) on mobile number ********274 by Jennifer MANNIX at 14:46:54 - 21/05/2020 Dear Miss Brown, Here are the details for joining our DBT virtual group. Click the following link to join the meeting: https://meet.jit.si/DBTsandwe11ski11s . You can type in the name of the group into the webpage or app on your phone DBTsandwe11ski11s . The password if you are prompted is W1seM1nd. We will start at 09:30am, We will catch up at 9 am for our trial on Friday 22 may. Thanks, Jennifer MANNIX BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Fri, 22 May 2020 14:53:40 +0000Fw: Your application for a Discretionary Housing Payment for removal costs
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- mark_francis@sandwell.gov.uk
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Joslyn, I just submitted the form. Sorry I didn't manage it over the weekend, I had to scan quite a few things. Thank you so much for helping to complete both forms, I really appreciate it. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: Sandwell Council <do_not_reply@sandwell.gov.uk> Sent: 25 May 2020 3:44 PM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: Your application for a Discretionary Housing Payment for removal costs <https://my.sandwell.gov.uk/> ________________________________ Your reference is FS-Case-209898613 ________________________________ Dear Marie Brown Thank you for your application for a Discretionary Housing Payment to help with your deposit. A summary of your application and a list of evidence you need to provide is shown below. Please allow two weeks from the date that you have supplied all of the required information for your application to be processed. ________________________________ Evidence required A list of evidence that you will need to provide is shown below. Evidence that you need to supply is shown as "Required" in the right hand column. If the column is blank then you do not need to supply this evidence. Please note that evidence that you have already uploaded will be showing as "Required". You have 10 working days from the date that this email was sent to supply the information requested. The information should be posted to FREEPOST RBSANDWELL. If the information is not supplied within this time then your expenses will be disregarded which may result in you receiving a lower award than you would otherwise get. Evidence Do you need to supply it? Evidence of your health problems Most recent Universal Credit award letter Evidence of rent amount being charged Evidence of the amount of the deposit you need to pay to your landlord Evidence of the rent you will be charged at your proposed new property. I.e. a letter from your new landlord. Evidence to support your reasons for moving Required Last months bank or building society statement Last cable or Sky TV bill Last mortgage statement Evidence of the amount paid towards rent arrears Evidence of the amount paid towards Council Tax arrears Evidence of the amount being paid for car insurance DWP letter showing the deductions that are being paid back Evidence of Magistrates' Court fine amounts being paid Evidence of the Hire Purchase (HP) amount being paid Last month's credit card statement showing the amount(s) being paid back Evidence of the amounts being paid off your loan(s) Evidence of the other debts being paid off Evidence of the amounts being paid on a debt repayment plan ________________________________ Your details Your name: Miss Marie Brown National insurance number: JC918584A Your address: 34 Groveland Road, Tipton, DY4 7TN Email address: mariembrown@hotmail.com Mobile number: Daytime phone number: 01215205445 Housing benefit claim reference: ________________________________ Your proposed new property Property address: 39 Hedgefield Way, Coventry CV4 9HF Type of property: Flat Number of bedrooms: 2 Floor that flat is on: Ground floor Parking at flat: A drive ________________________________ Other people who will live with you Number of other people living at the property: Title: First name: Surname: Their age: Their relationship to you: ________________________________ Further information about the proposed new property Proposed rent: £134.92 every week Reasons for wanting to move from your current property: Marie is currently living in a first floor flat. Due to a spinal cord injury in 2019, she now has very restricted mobility. Her flat is no longer accessible as she now requires level access accommodation which is also wheelchair accessible. Her injury was also caused by a neighbour which has made it unsafe for her to continue to live in my current property. She has been accepted on Sandwell's rehousing list awaiting to be rehoused in appropriate accommodation. Due to the increasing difficulty she is experiencing in being able to move around my home, Sandwell have agreed a temporary move to an accessible property managed by the spinal cord injury charity, Aspire, whilst suitable permanent accommodation is found. For more information on her case please contact Marnie Cavell, Neighbourhood Assistant at Sandwell Council. T: 0121 368 1166 E: marnie_cavell@sandwell.gov.uk or Jennifer Hopcutt Jennifer_Hopcutt@sandwell.gov.uk Details of specific type of property required: Level access & Wheelchair accessible property ________________________________ Support you receive Name of support worker or agency who provide support: Custom Care Their email address: karen.magness@customcare.co.uk Their phone number: 01902357870 Their mobile number: ________________________________ Income Savings: Other income: Income Related ESA,Personal Independence Payment Other income amount: 195.14,83.30 Frequency: weekly,weekly ________________________________ Further information Anything else to consider: Applied for budgeting loan from DWP: Yes Repaying a budgeting loan back to the DWP: No ________________________________ Evidence uploaded ________________________________ Details of the person who has filled in the form on your behalf Name: Joslyn Kofi-Opata Organisation: Aspire Role: Senior Housing Officer Email address: joslyn.kofi-opata@aspire.org.uk Phone number: 02084206720 ________________________________ Yours sincerely Revenues and Benefits services <https://www.facebook.com/sandwellcouncil> <https://twitter.com/sandwellcouncil> <http://fs-filestore-eu.s3.amazonaws.com/sandwell/images/Youtube.png> For your information residents can now use their MySandwell account to log many Sandwell Council requests online, including reporting missed collections; fly tipping and pot holes. Residents can also check their council tax balance on MyAccounts and find "MyNearest" on their personalised homepage. For information please go to www.sandwell.gov.uk/mysandwell <http://www.sandwell.gov.uk/mysandwell> .
Fri, 22 May 2020 15:00:19 +0000FW: Human Rights being affected
- From
- Mark Francis <Mark_Francis@sandwell.gov.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
Dear Marie,
Thank you for copying in Shaun Bailey MP for West Bromwich West to your email below.
Please can you supply your full address and contact telephone number so that your details can be securely logged. This is also due to strict parliamentary protocol which dictates that MP's can only assist those within their constituency.
Thank you for your help in this matter and I look forward to hearing from you in due course.
Kindest regards,
Karen Small
Caseworker to Shaun Bailey MP
Office of Shaun Bailey MP
Member of Parliament for West Bromwich West
House of Commons, London, SW1A 0AA
Constituency Office: 290 Whitehall Road, Great Bridge, Tipton, DY4 7EX*
Email: shaun.bailey.mp@parliament.uk <mailto:shaun.bailey.mp@parliament.uk>
Phone: 020 7219 3982
Website: https://www.shaunbailey.org.uk/ <https://www.shaunbailey.org.uk/>
<https://www.facebook.com/ShaunBaileyMP> <https://twitter.com/Shaun4WBW> <https://www.instagram.com/shaunbaileymp/>
Serving the Communities of: Great Bridge, Oldbury, Princes End, Tipton Green, Tividale and Wednesbury
*Please note that due to government guidance the Constituency Office is not currently open to members of the public.
Please see my privacy notice for information about how I handle your data: https://www.shaunbailey.org.uk/privacy <https://www.shaunbailey.org.uk/privacy>
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 14 May 2020 09:13
To: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Cc: Sandwell Enquiry <sandwell_enquiry@sandwell.gov.uk <mailto:sandwell_enquiry@sandwell.gov.uk> >; BAILEY, Shaun <shaun.bailey.mp@parliament.uk <mailto:shaun.bailey.mp@parliament.uk> >
Subject: Human Rights being affected
Hi Eve,
In the 5 months since we last corresponded over my request for continued Floating Support I am still stuck in a 1st floor flat living below Carl who caused the permanent degenerative spinal cord injury through his abusive behaviour yet has still not faced any consequences for it, and:
* I have been unable to provide the requested documents to Allocations. I have piles of paperwork here but can't identify what they need, to be considered for suitable adapted accommodation.
* I am now trying to cope in a wholly unsuitable flat no further forward in the moving process than I was when you were removed from supporting me six months ago. I have now been on the regiater to move for twelve months.
* I was offered temporary suitable adapted accommodation in January but initially Housing refused to let me move there, by the time the charity making the offer threatened to get the lawyers involved and Sandwell Housing backed down the accommodation had been offered to someone else. Though I was offered alternative accommodation temporarily in Coventry pending a suitable offer from Sandwell MBC. (I'm having trouble submitting a budgeting load application for help with move expenses - I hoped to do it this weekend but the form has me stumped.)
* Because Sandwell ACCESS have been spectacularly unhelpful I am now living in a flat with fire doors removed in order to accommodate my wheelchair, ACCESS acknowledge that I need to chair to get around the flat but want to replace the fire doors trapping me in my bedroom as I won't be able to get the wheelchair out - so they want to provide a commode for me to get out of bed and pee in but trap me in my bedroom 24/7. (Whereas the wheelchair enables me to get snacks and drinks, go the to toilet and remain fairly independent.)
* I had to cut a hole in the side of my bath to be able to shower because Sandwell ACCESS refuse to adapt my flat AT ALL because I am on the list to move despite my still not being able to access the adapted properties they acknowledge I need.
* I am now being charged £115.66 per fortnight for Care which leaves me with just £13 to £21 per week for groceries, incidental expenses, travel, etc. so my budget is a mess - I have also had to purchase equipment like the wheelchair and a sturdier rollator (because Sandwell ACCESS refused) which drained my small savings as well as leaving me in debt to friends and family members who have helped me to purchase these items.
* I have had to cancel hospital appointments because despite it being a basic human right, I cannot access healthcare. I can no longer manage the stairs safely and need assistance from paramedics/hospital transport to be carried up/down the stairs. An urgent follow up with my Neurosurgeon had to be cancelled on 11/05/2020 but has been rebooked for 19/05/2020 pending transport being arranged. I have been unable to arrange this since Covid-19 began, but WOULD be able to access healthcare if I were in a suitable property that enabled me to exit at ground level.
* Health and Safety concerns have been raised with West Midlands Fire Service but they are not doing Safety Checks in person - only over the phone, until Covid-19 restrictions are loosened.
* Even paperwork I thought I had managed to do ok (such as the extra paperwork for PIP,) came back weeks later because I messed up the postcode.
* I'm supposed to compile paperwork for three other organisations but have also been able to put together the packs that they need as I can't work out which of the documents they require.
Jennifer and Marnie my housing officers want me to forward more medical documents to them and give permission for them to talk to my neurosurgeon etc, but I do not understand why I have to provide this information to housing officers and not directly to Allocations who are the team making the assessment. I have raised this as a concern with the HCPC (which took months because I kept making mistakes) but I have now managed to provide the appropriate information and they have approved triage and passed it to a caseworker based on 2 concerns:
1. Sandeep K Kooner the OT assessing my housing needs is doing this via a paper based assessment only, rather than performing a physical assessment
2. GDPR is not being complied with in the process.
It will take months for a decision from the HCPC but in the meantime I need to provide this updated information for allocations and do now know what they need versus what they already have.
I am therefore again requesting support from Floating Support with the following:
* Support to access health care - I need a way to get to my appointment at the QE hospital next Tuesday.
* Support to move away from the abusive neighbour who messed up my spine permanently.
* Support to move to SUITABLE adapted accommodation.
* Support to claim back the VAT on medical equipment I have had to purchase over the past few months (I know I can and the 20% would make a huge difference to my ability to purchase food/groceries) but I don't know how to do it.
* Support to provide paperwork to Capita and Sandwell Allocations to support my change in circumstances and suitable accommodation application.
* Support to apply for a budgeting loan to facilitate a move to the temporary accommodation offered in Coventry pending an appropriate housing offer from Sandwell MBC.
* Support with my finances, budgeting and ways to get cash from my bank given I cannot leave my home to access ATM's and giving my PIN number to carers could leave me vulnerable to financial abuse for which my bank would not reimburse me as it would be my fault for sharing my PIN.
* Due to being rushed to a and e at Russells Hall on Monday I have had to begin yet another 14 day period of self isolation which has delayed my physio follow-up form yesterday to 8th June.
* Advice as to whether there are any grants I can apply for to purchase a more suitable wheelchair. I had to purchase a budget one but it is too long and I cannot get it through doorways without taking chunks out of plaster, door frames and catching on the hallway radiator etc.
So many departments within the council recognise the challenges and are being really supportive (my DHP application was done for me by an unknown person before I even realised I was supposed to have done it) but the lack of communication between departments (even after I gave permission) and the mixed messages regarding my needs and the help that can be provided are just too confusing.
Last week my physio told me to reduce using my rollator, this week I was told to stop using it completely, walking just isn't an option until I have completed more rehab. I hate needing this chair but without it I'm unable to do even the most basic things like accessing the kitchen for drinks or going to the toilet.
I begged for help before things got in such a mess, and I'm begging now. I'm copying in my MP as advised as I understand family members are contacting councillor and my local MP to highlight the safety issues and lack of support to help me move.
Regards,
Marie Brown <http://www.techtime.co.uk>
________________________________
From: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Sent: 09 January 2020 9:05 AM
To: mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: Support Coping with anti social neighbour...Il1
Hi Marie,
Thank you for contacting Floating support.
My manger Vince McCalla called a meeting with me to discuss your email.
Vince McCalla has asked me to respond back to a recent email you have sent to Community Care regarding having support from Floating Support.
1 = I have emailed Marnie and explained to her that your back problem is getting worse and that you have had a diagnosis. I also stated that you are struggling greatly in current accommodation, due to the stairs leading up to your front door and that you will be becoming a prison in your own home. I expressed the urgency for you to be moved to ground floor accommodation. Please could you let me know the outcome of the email and what Marnie proposes to do to support you with this?
2 = Did you say that you have an OT working with you, the last time we spoke? If so, did he/she write a report to housing for you to recommend the requirements you need to move to suitable accommodation for your medical needs?
3 = Vince stated that maybe you could order a new bed frame online and have it delivered to your door? What ideas do you have at the moment to sort the situation out with your bedframe?
Vince also stated that when we get your response regarding the above, we could offer advice, depending on your response. But he also stated that he would be looking at putting you on the waiting list for support from our service and once you were under offer for new accommodation, that if you required it, we could support to with your re settlement.
Hope you are happy with my response and keeping well?
Many Thanks
Eve Willis
Floating Support Officer
Il2
07961 366850
UK Parliament Disclaimer: this e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no liability is accepted for any damage caused by any virus transmitted by this e-mail. This e-mail address is not secure, is not encrypted and should not be used for sensitive data.Mon, 25 May 2020 14:44:49 +0000Re: Human Rights being affected
- From
- Sandwell Council <do_not_reply@sandwell.gov.uk>
- To
- mariembrown@hotmail.com
- CC
- —
- BCC
- —
- Named attachments
- []
Dear Ms Small,
My address is 34 Groveland Road, Tipton, West Midlands, DY4 7TN. Telephone is 0121 520 5445.
I was advised to contact my MP but due to MH issues and impaired cognitive abilities I need a support worker to help me do that effectively/properly. Copying Mr Bailey into the email is the only way I knew how to inform him of the matter.
Regards,
Marie Brown <http://www.techtime.co.uk>
________________________________
From: SMALL, Karen B <karenb.small@parliament.uk>
Sent: 21 May 2020 12:03 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Subject: FW: Human Rights being affected
Dear Marie,
Thank you for copying in Shaun Bailey MP for West Bromwich West to your email below.
Please can you supply your full address and contact telephone number so that your details can be securely logged. This is also due to strict parliamentary protocol which dictates that MP's can only assist those within their constituency.
Thank you for your help in this matter and I look forward to hearing from you in due course.
Kindest regards,
Karen Small
Caseworker to Shaun Bailey MP
Office of Shaun Bailey MP
Member of Parliament for West Bromwich West
House of Commons, London, SW1A 0AA
Constituency Office: 290 Whitehall Road, Great Bridge, Tipton, DY4 7EX*
Email: shaun.bailey.mp@parliament.uk <mailto:shaun.bailey.mp@parliament.uk>
Phone: 020 7219 3982
Website: https://www.shaunbailey.org.uk/ <https://www.shaunbailey.org.uk/>
<https://www.facebook.com/ShaunBaileyMP> <https://twitter.com/Shaun4WBW> <https://www.instagram.com/shaunbaileymp/>
Serving the Communities of: Great Bridge, Oldbury, Princes End, Tipton Green, Tividale and Wednesbury
*Please note that due to government guidance the Constituency Office is not currently open to members of the public.
Please see my privacy notice for information about how I handle your data: https://www.shaunbailey.org.uk/privacy <https://www.shaunbailey.org.uk/privacy>
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 14 May 2020 09:13
To: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Cc: Sandwell Enquiry <sandwell_enquiry@sandwell.gov.uk <mailto:sandwell_enquiry@sandwell.gov.uk> >; BAILEY, Shaun <shaun.bailey.mp@parliament.uk <mailto:shaun.bailey.mp@parliament.uk> >
Subject: Human Rights being affected
Hi Eve,
In the 5 months since we last corresponded over my request for continued Floating Support I am still stuck in a 1st floor flat living below Carl who caused the permanent degenerative spinal cord injury through his abusive behaviour yet has still not faced any consequences for it, and:
* I have been unable to provide the requested documents to Allocations. I have piles of paperwork here but can't identify what they need, to be considered for suitable adapted accommodation.
* I am now trying to cope in a wholly unsuitable flat no further forward in the moving process than I was when you were removed from supporting me six months ago. I have now been on the regiater to move for twelve months.
* I was offered temporary suitable adapted accommodation in January but initially Housing refused to let me move there, by the time the charity making the offer threatened to get the lawyers involved and Sandwell Housing backed down the accommodation had been offered to someone else. Though I was offered alternative accommodation temporarily in Coventry pending a suitable offer from Sandwell MBC. (I'm having trouble submitting a budgeting load application for help with move expenses - I hoped to do it this weekend but the form has me stumped.)
* Because Sandwell ACCESS have been spectacularly unhelpful I am now living in a flat with fire doors removed in order to accommodate my wheelchair, ACCESS acknowledge that I need to chair to get around the flat but want to replace the fire doors trapping me in my bedroom as I won't be able to get the wheelchair out - so they want to provide a commode for me to get out of bed and pee in but trap me in my bedroom 24/7. (Whereas the wheelchair enables me to get snacks and drinks, go the to toilet and remain fairly independent.)
* I had to cut a hole in the side of my bath to be able to shower because Sandwell ACCESS refuse to adapt my flat AT ALL because I am on the list to move despite my still not being able to access the adapted properties they acknowledge I need.
* I am now being charged £115.66 per fortnight for Care which leaves me with just £13 to £21 per week for groceries, incidental expenses, travel, etc. so my budget is a mess - I have also had to purchase equipment like the wheelchair and a sturdier rollator (because Sandwell ACCESS refused) which drained my small savings as well as leaving me in debt to friends and family members who have helped me to purchase these items.
* I have had to cancel hospital appointments because despite it being a basic human right, I cannot access healthcare. I can no longer manage the stairs safely and need assistance from paramedics/hospital transport to be carried up/down the stairs. An urgent follow up with my Neurosurgeon had to be cancelled on 11/05/2020 but has been rebooked for 19/05/2020 pending transport being arranged. I have been unable to arrange this since Covid-19 began, but WOULD be able to access healthcare if I were in a suitable property that enabled me to exit at ground level.
* Health and Safety concerns have been raised with West Midlands Fire Service but they are not doing Safety Checks in person - only over the phone, until Covid-19 restrictions are loosened.
* Even paperwork I thought I had managed to do ok (such as the extra paperwork for PIP,) came back weeks later because I messed up the postcode.
* I'm supposed to compile paperwork for three other organisations but have also been able to put together the packs that they need as I can't work out which of the documents they require.
Jennifer and Marnie my housing officers want me to forward more medical documents to them and give permission for them to talk to my neurosurgeon etc, but I do not understand why I have to provide this information to housing officers and not directly to Allocations who are the team making the assessment. I have raised this as a concern with the HCPC (which took months because I kept making mistakes) but I have now managed to provide the appropriate information and they have approved triage and passed it to a caseworker based on 2 concerns:
1. Sandeep K Kooner the OT assessing my housing needs is doing this via a paper based assessment only, rather than performing a physical assessment
2. GDPR is not being complied with in the process.
It will take months for a decision from the HCPC but in the meantime I need to provide this updated information for allocations and do now know what they need versus what they already have.
I am therefore again requesting support from Floating Support with the following:
* Support to access health care - I need a way to get to my appointment at the QE hospital next Tuesday.
* Support to move away from the abusive neighbour who messed up my spine permanently.
* Support to move to SUITABLE adapted accommodation.
* Support to claim back the VAT on medical equipment I have had to purchase over the past few months (I know I can and the 20% would make a huge difference to my ability to purchase food/groceries) but I don't know how to do it.
* Support to provide paperwork to Capita and Sandwell Allocations to support my change in circumstances and suitable accommodation application.
* Support to apply for a budgeting loan to facilitate a move to the temporary accommodation offered in Coventry pending an appropriate housing offer from Sandwell MBC.
* Support with my finances, budgeting and ways to get cash from my bank given I cannot leave my home to access ATM's and giving my PIN number to carers could leave me vulnerable to financial abuse for which my bank would not reimburse me as it would be my fault for sharing my PIN.
* Due to being rushed to a and e at Russells Hall on Monday I have had to begin yet another 14 day period of self isolation which has delayed my physio follow-up form yesterday to 8th June.
* Advice as to whether there are any grants I can apply for to purchase a more suitable wheelchair. I had to purchase a budget one but it is too long and I cannot get it through doorways without taking chunks out of plaster, door frames and catching on the hallway radiator etc.
So many departments within the council recognise the challenges and are being really supportive (my DHP application was done for me by an unknown person before I even realised I was supposed to have done it) but the lack of communication between departments (even after I gave permission) and the mixed messages regarding my needs and the help that can be provided are just too confusing.
Last week my physio told me to reduce using my rollator, this week I was told to stop using it completely, walking just isn't an option until I have completed more rehab. I hate needing this chair but without it I'm unable to do even the most basic things like accessing the kitchen for drinks or going to the toilet.
I begged for help before things got in such a mess, and I'm begging now. I'm copying in my MP as advised as I understand family members are contacting councillor and my local MP to highlight the safety issues and lack of support to help me move.
Regards,
Marie Brown <http://www.techtime.co.uk>
________________________________
From: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Sent: 09 January 2020 9:05 AM
To: mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: Support Coping with anti social neighbour...Il1
Hi Marie,
Thank you for contacting Floating support.
My manger Vince McCalla called a meeting with me to discuss your email.
Vince McCalla has asked me to respond back to a recent email you have sent to Community Care regarding having support from Floating Support.
1 = I have emailed Marnie and explained to her that your back problem is getting worse and that you have had a diagnosis. I also stated that you are struggling greatly in current accommodation, due to the stairs leading up to your front door and that you will be becoming a prison in your own home. I expressed the urgency for you to be moved to ground floor accommodation. Please could you let me know the outcome of the email and what Marnie proposes to do to support you with this?
2 = Did you say that you have an OT working with you, the last time we spoke? If so, did he/she write a report to housing for you to recommend the requirements you need to move to suitable accommodation for your medical needs?
3 = Vince stated that maybe you could order a new bed frame online and have it delivered to your door? What ideas do you have at the moment to sort the situation out with your bedframe?
Vince also stated that when we get your response regarding the above, we could offer advice, depending on your response. But he also stated that he would be looking at putting you on the waiting list for support from our service and once you were under offer for new accommodation, that if you required it, we could support to with your re settlement.
Hope you are happy with my response and keeping well?
Many Thanks
Eve Willis
Floating Support Officer
Il2
07961 366850
UK Parliament Disclaimer: this e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no liability is accepted for any damage caused by any virus transmitted by this e-mail. This e-mail address is not secure, is not encrypted and should not be used for sensitive data.Thu, 28 May 2020 13:14:31 +00001:1 session
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.jpg
Hi Marie,
Hello, hope you are doing okay today. I need to change our planned 1:1 session next week. I have a meeting at 9am now which I cannot get out of so can we swap our 1:1 to the Thursday at 9am if possible?
Many thanks
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary) 0121 543 4076 â desk line
OR
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144
Email: jennifer.mannix@nhs.net
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie,
Hello, hope you are doing okay today. I need to change our planned 1:1 session next week. I have a meeting at 9am now which I cannot get out of so can we swap our 1:1 to the Thursday at 9am if possible?
Many thanks
Jen
Jennifer Mannix
Clinical Nurse Specialist â Personality Disorder
Complex Care Services, Black Country Partnership NHS Foundation Trust
Sandwell: Quayside House, Rounds Green Road, Oldbury, B69 2DG. Tel: 0121 543 4081 (Team secretary) 0121 543 4076 â desk line
OR
Wolverhampton: Jasmine Ward, Penn Hospital, Penn Road, Wolverhampton WV4 5HN Tel: 01902 443964 (Team Secretary)
Mobile: 07817568144
Email: jennifer.mannix@nhs.net
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 02 Jun 2020 07:42:40 +0000RE: Group
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good morning Marie,
I have discussed with group facilitators, we would advise that you act opposite and keep the camera on, âLooking Wrongâ is something that can be challenged and may be skilful and effective
We thought you maybe could have your feed on someone else picture?. Have a play around when in group and see.
Take care
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 02 June 2020 8:07 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Group
Good morning Jen,
I hope you are ok.
I'm still struggling to get my mood under control and deal with voices etc. Had Michael and Lucy here in the night, they took my meds for safety.
I did get some sleep and an rested but unsure if I can handle group.
I can't find a way on Jitsi to have the camera on but not have to look at my feed as well as everyone else's. I can't see myself when I'm like this, I look wrong.
It's it ok to leave my camera off for all of it?
Take care,
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Good morning Marie,
I have discussed with group facilitators, we would advise that you act opposite and keep the camera on, âLooking Wrongâ is something
that can be challenged and may be skilful and effective
We thought you maybe could have your feed on someone else picture?. Have a play around when in group and see.
Take care
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 02 June 2020 8:07 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Group
Good morning Jen,
I hope you are ok.
I'm still struggling to get my mood under control and deal with voices etc. Had Michael and Lucy here in the night, they took my meds for safety.
I did get some sleep and an rested but unsure if I can handle group.
I can't find a way on Jitsi to have the camera on but not have to look at my feed as well as everyone else's. I can't see myself when I'm like this, I look wrong.
It's it ok to leave my camera off for all of it?
Take care,
Get Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 03 Jun 2020 07:14:13 +0000Re: Diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
âThank Marie, i am not sure if you remember, i needed to change our day this week and we re arrnaged for tomorrow morning. however if you think you would benefit from having our 1:1 today, i will be able to call you later at some point, i just wont be able to give a time.
Jen
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 02 June 2020 17:10
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Diary card
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
âThank Marie, i am not sure if you remember, i needed to change our day this week and we re arrnaged for tomorrow morning. however if you think you would benefit from having our 1:1 today, i will be able to call you later at some point, i just wont be able
to give a time.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 02 June 2020 17:10
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Diary card
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 04 Jun 2020 07:14:54 +0000RE:
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
I agree Marie a rain check is a wise plan, I hope that you start to feel a little better soon. I will book you in for our usual 1:1 on Wednesday next week at 9am. I hope to start using a video platform if that is okay? It will be a link sent via text message, would you like it sent to the tablet number or your mobile number?
No need for a quick reply, take your time
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 June 2020 8:12 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject:
Good morning Jen, I hope you are well.
Kept in Russell's Hall last night.
They doing more blood tests today but very nauseous and meds/injections not working too reduce vomitting.
I'm sorry but I feel absolutely wretched, and an trying to ask if I can please have a raincheck for our 1to1. Also a communal ward may not be the best setting for it?
If that isn't ok please use my mobile number?
Best regards, Marie
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
I agree Marie a rain check is a wise plan, I hope that you start to feel a little better soon. I will book you in for our usual 1:1
on Wednesday next week at 9am. I hope to start using a video platform if that is okay? It will be a link sent via text message, would you like it sent to the tablet number or your mobile number?
No need for a quick reply, take your time
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 June 2020 8:12 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject:
Good morning Jen, I hope you are well.
Kept in Russell's Hall last night.
They doing more blood tests today but very nauseous and meds/injections not working too reduce vomitting.
I'm sorry but I feel absolutely wretched, and an trying to ask if I can please have a raincheck for our 1to1. Also a communal ward may not be the best setting for it?
If that isn't ok please use my mobile number?
Best regards, Marie
Get Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 04 Jun 2020 07:34:03 +0000RE:
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Ok not a problem, I have training on the Thursday morning so I can offer you Monday 8th in the morning or Friday 12th any time suitable for you.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 June 2020 8:21 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re:
Sorry Jen I have physio at 9.30 next Wednesday. But tablet better
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Ok not a problem, I have training on the Thursday morning so I can offer you Monday 8 th in the morning or Friday 12 th
any time suitable for you.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 June 2020 8:21 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re:
Sorry Jen I have physio at 9.30 next Wednesday. But tablet better
Get
Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 09 Jun 2020 07:23:00 +0000RE: Hallam Street/DBT
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good morning Marie,
I was not aware that you had been admitted, thanks for letting me know. Admission only affects DBT if it means nonattendance at a group / 1:1
Attendance at todayâs group will be fab, please ensure that you have a confidential and safe space to do so, headphones etc. so others cannot hear the group members.
Take care Marie, I will call you on Friday as planned.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 09 June 2020 8:13 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Hallam Street/DBT
Good Morning Jen,
I don't know if you were informed, but I was admitted to Hallam Street on Friday. I don't know for sure how this will affect my participation in DBT and so I'm asking now, before group, what the consequences are.
I have done my homework, and will have retrieved my tablet by the time that group starts (another patient borrowed it last night) and I can log in well groomed, and properly lit (feeling better about looking at myself) but I would rather find out by email than log in at 9.20am and be booted in front of everyone ð
My family agree that this is the right place for me to be at this time and I will accept the consequences of my choices/agreement.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Good morning Marie,
I was not aware that you had been admitted, thanks for letting me know. Admission only affects DBT if it means nonattendance at a group
/ 1:1
Attendance at todayâs group will be fab, please ensure that you have a confidential and safe space to do so, headphones etc. so others
cannot hear the group members.
Take care Marie, I will call you on Friday as planned.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 09 June 2020 8:13 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Hallam Street/DBT
Good Morning Jen,
I don't know if you were informed, but I was admitted to Hallam Street on Friday. I don't know for sure how this will affect my participation
in DBT and so I'm asking now, before group, what the consequences are.
I have done my homework, and will have retrieved my tablet by the time that group starts (another patient borrowed it last night)
and I can log in well groomed, and properly lit (feeling better about looking at myself) but I would rather find out by email than log in at 9.20am and be booted in front of everyone
🙁
My family agree that this is the right place for me to be at this time and I will accept the consequences of my choices/agreement.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 12 Jun 2020 07:31:24 +0000Re: Diary card hand
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
fab, thanks, shall i phone call for ease? or video call to your tablet?
Jen
â
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 12 June 2020 08:12
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Diary card hand
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
fab, thanks, shall i phone call for ease? or video call to your tablet?
Jen
â
From: Marie Brown <mariembrown@hotmail.com>
Sent: 12 June 2020 08:12
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Diary card hand
Get Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 23 Jun 2020 15:57:02 +0000diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- BCA_worksheet.doc; new; Sandwell Diary card 2.docx; Sandwell Diary Card 1 .docx; image001.jpg
Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly
Thanks
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly
Thanks
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 30 Jun 2020 14:14:18 +0000RE: diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.jpg
Phone call is okay with me Marie, just a reminder that we are doing 1:1 on Thursday this week at 9am as I am in a meeting on Wednesday.
Thanks
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 30 June 2020 1:29 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
Hi Jen,
I hope you are well. Just got back to the hotel after driving all over Gloucester trying to find places with good internet, a place to park where I can just stay in the car to do group and something close by for mum to do so I can sit for a few hours while she is occupied. Also had another car reverse into us at the last place so stress levels were through the roof!
It was a huge fail and we ended up really frustrated. Would it be ok to do our 1 to 1 by phone call please? The signal at the hotel sucks and I'm not sure I can handle another morning like today.
I would really appreciate it if a phone call would be possible please?
Regards, Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Tuesday, June 23, 2020 4:57:02 PM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: diary card
Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly
Thanks
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Phone call is okay with me Marie, just a reminder that we are doing 1:1 on Thursday this week at 9am as I am in a meeting on Wednesday.
Thanks
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 30 June 2020 1:29 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
Hi Jen,
I hope you are well. Just got back to the hotel after driving all over Gloucester trying to find places with good internet, a place to
park where I can just stay in the car to do group and something close by for mum to do so I can sit for a few hours while she is occupied. Also had another car reverse into us at the last place so stress levels were through the roof!
It was a huge fail and we ended up really frustrated. Would it be ok to do our 1 to 1 by phone call please? The signal at the hotel
sucks and I'm not sure I can handle another morning like today.
I would really appreciate it if a phone call would be possible please?
Regards, Marie
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Tuesday, June 23, 2020 4:57:02 PM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: diary card
Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly
Thanks
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 01 Jul 2020 07:55:49 +0000RE: diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.jpg
Marie this is an inappropriate use of the email, as we have discussed before. I would suggest you use some skills to de-escalate you emotions and then contact the appropriate people before making things worse for yourself.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 01 July 2020 08:46
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
I can't bid, it says I have an outstanding offer?
Coming home, my only option at this point is to kill Carl. Can't get up to the flat anyway. I'll show the jury the CCTV and photo evidence and let them do what they will.
On the is due in guessing prison will be wheelchair adaptable
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Tuesday, June 30, 2020 3:14:18 PM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: diary card
Phone call is okay with me Marie, just a reminder that we are doing 1:1 on Thursday this week at 9am as I am in a meeting on Wednesday.
Thanks
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 30 June 2020 1:29 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Re: diary card
Hi Jen,
I hope you are well. Just got back to the hotel after driving all over Gloucester trying to find places with good internet, a place to park where I can just stay in the car to do group and something close by for mum to do so I can sit for a few hours while she is occupied. Also had another car reverse into us at the last place so stress levels were through the roof!
It was a huge fail and we ended up really frustrated. Would it be ok to do our 1 to 1 by phone call please? The signal at the hotel sucks and I'm not sure I can handle another morning like today.
I would really appreciate it if a phone call would be possible please?
Regards, Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Tuesday, June 23, 2020 4:57:02 PM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: diary card
Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly
Thanks
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Marie this is an inappropriate use of the email, as we have discussed before. I would suggest you use some skills to de-escalate you
emotions and then contact the appropriate people before making things worse for yourself.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 01 July 2020 08:46
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
I can't bid, it says I have an outstanding offer?
Coming home, my only option at this point is to kill Carl. Can't get up to the flat anyway. I'll show the jury the CCTV and photo evidence and let them do what they
will.
On the is due in guessing prison will be wheelchair adaptable
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Tuesday, June 30, 2020 3:14:18 PM
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: diary card
Phone call is okay with me Marie, just a reminder that we are doing 1:1 on Thursday this week at 9am as I am in a meeting on Wednesday.
Thanks
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 30 June 2020 1:29 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Re: diary card
Hi Jen,
I hope you are well. Just got back to the hotel after driving all over Gloucester trying to find places with good internet, a place
to park where I can just stay in the car to do group and something close by for mum to do so I can sit for a few hours while she is occupied. Also had another car reverse into us at the last place so stress levels were through the roof!
It was a huge fail and we ended up really frustrated. Would it be ok to do our 1 to 1 by phone call please? The signal at the hotel
sucks and I'm not sure I can handle another morning like today.
I would really appreciate it if a phone call would be possible please?
Regards, Marie
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Tuesday, June 23, 2020 4:57:02 PM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: diary card
Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly
Thanks
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 01 Jul 2020 07:55:49 +0000RE: diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- ["image001.jpg"]
Phone call is okay with me Marie, just a reminder that we are doing 1:1 on Thursday this week at 9am as I am in a meeting on Wednesday. Thanks Jen From: Marie Brown <mariembrown@hotmail.com> Sent: 30 June 2020 1:29 PM To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net> Subject: Re: diary card Hi Jen, I hope you are well. Just got back to the hotel after driving all over Gloucester trying to find places with good internet, a place to park where I can just stay in the car to do group and something close by for mum to do so I can sit for a few hours while she is occupied. Also had another car reverse into us at the last place so stress levels were through the roof! It was a huge fail and we ended up really frustrated. Would it be ok to do our 1 to 1 by phone call please? The signal at the hotel sucks and I'm not sure I can handle another morning like today. I would really appreciate it if a phone call would be possible please? Regards, Marie Get Outlook for Android <https://aka.ms/ghei36> ________________________________ From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> > Sent: Tuesday, June 23, 2020 4:57:02 PM To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: diary card Hope these are helpful, can you tell me which ward you are on, so I can send out the handouts to you directly Thanks Jen ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Mon, 06 Jul 2020 10:21:21 +0000RE: Homework
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Mindfulness 2 scott.pptx; Mindfulness HOW handouts.pdf; Mindfulness HOW worksheets.pdf
Good morning Marie please see attached
I think the homework was on the how skills, but I am unsure as to which worksheet was chosen , I would suggest just focus on one worksheet to do with the how skills
Kind regards
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 July 2020 11:24 PM
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Homework
Greetings team, I hope you are all well?
I'm really sorry but I don't know what Tuesdays homework is and don't currently have access to the latest brown envelope.
Would it be possible for one of you to email the handouts to me on Monday morning please? I do have a legitimate reason for not having my envelope, though I have no excuse for not realising before today that I didn't know what the homework is and I do apologise for my oversight/leaving it so late to start my homework.
Sincerely,
Marie Brown
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Good morning Marie please see attached
I think the homework was on the how skills, but I am unsure as to which worksheet was chosen , I would suggest just focus on one worksheet
to do with the how skills
Kind regards
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 July 2020 11:24 PM
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Homework
Greetings team, I hope you are all well?
I'm really sorry but I don't know what Tuesdays homework is and don't currently have access to the latest brown envelope.
Would it be possible for one of you to email the handouts to me on Monday morning please? I do have a legitimate reason for not having my envelope, though I have no excuse for not realising
before today that I didn't know what the homework is and I do apologise for my oversight/leaving it so late to start my homework.
Sincerely,
Marie Brown
Get Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 08 Jul 2020 07:31:34 +0000RE: Can't get into my flat
- From
- Natalie Cullis <natalie_cullis@sandwell.gov.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
Good Afternoon Marie I am currently making some enquiries and someone will be in touch with you shortly to discuss this matter. Kind Regards Jenny Hopcutt Neighbourhood Officer Sandwell Council…working for you T: 01213681166 ext 1224 E: Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> Sandwell Council Oldbury Local W: www.sandwell.gov.uk <http://www.sandwell.gov.uk/> This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. This message has been assessed and graded Level 0 – Unclassified Level 1 – Protect Level 2 – Protect Level 3 – Restricted From: Marie Brown <mariembrown@hotmail.com> Sent: 01 July 2020 14:48 To: Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Marnie Cavell <marnie_cavell@sandwell.gov.uk> Subject: Can't get into my flat Hi, I've been paying for a wheelchair adaptable hotel room since the weekend because I couldn't cope at home. I booked it for a week using a PIP back payment. When I logged on to bid this morning there was a message saying I can't bid during this cycle due to an offer? We came back to try to sorry it out but as I can't get upstairs I am currently outside the council house trying to get some help. My family are unable to put me up, my wheelchair won't fit through the doors of my father's or brothers ground floor flat nor my mum's house. Aunt is shielding. For the last few months Ambulance crews have carried me up and down the stairs, I genuinely can't get into my current flat without some sort of assistance with the stairs. I have spoken to Fran who said she will ask my housing officer for an urgent call back and also she messaged allocation about this offer. I was discharged from Hallam Street last Thursday so I'm on my own. Can either of you please assist? Regards, Marie Brown Get Outlook for Android <https://aka.ms/ghei36>
Wed, 08 Jul 2020 13:00:50 +0000Zoom virtual group details for DBT Tuesdays
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- CC
- â
- BCC
- â
- Named attachments
- Psy Group Zoom Remote Working Service Contract 2.docx
Hi all, please see below for link to join the DBT group on Tuesday Mornings via Zoom, Our new online system we will be using for group. I would recommend you watch a video on you tube about how to use zoom or see the contract we have sent out In post and in email attachment. As I said in last group, once you click the link, it will be the same link for every week of this module, once you log in you will go to a waiting room. A group facilitator will bring you in so donât worry if you stay there a little bit if you arrive late, we will bring you in after mindfulness. Whilst waiting please practice your own mindfulness. Just like in group please try to be on time.
The log in details will change every module. Please do not attempt to log in at any other time or day as other groups will be running and you will not be allowed entry.
If you want to log on a bit earlier next week for a practice I will be available from 9:15am if you want to log in and chat amongst yourselves for a bit.
VirtualGroup Room03 is inviting you to a scheduled Zoom meeting.
Topic: DBT Tuesday Group
Time: This is a recurring meeting Meet anytime
Join Zoom Meeting
https://us02web.zoom.us/j/81008954369?pwd=V0JjTzFNVjk4cnZMRCtEa2V6U2Z5dz09
Meeting ID: 810 0895 4369
Password: 336978
One tap mobile
+442034815240,,81008954369#,,,,0#,,336978# United Kingdom
+441314601196,,81008954369#,,,,0#,,336978# United Kingdom
Dial by your location
+44 203 481 5240 United Kingdom
+44 131 460 1196 United Kingdom
+44 203 051 2874 United Kingdom
+44 203 481 5237 United Kingdom
Meeting ID: 810 0895 4369
Password: 336978
Find your local number: https://us02web.zoom.us/u/kebLpk7nVR <https://us02web.zoom.us/u/kebLpk7nVR>
Thanks
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi all, please see below for link to join the DBT group on Tuesday Mornings via Zoom, Our new online system we will be using for group. I would recommend you watch a video on you tube about how to use zoom or see the contract we have sent
out In post and in email attachment. As I said in last group, once you click the link, it will be the same link for every week of this module, once you log in you will go to a waiting room. A group facilitator will bring you in so donât worry if you stay there
a little bit if you arrive late, we will bring you in after mindfulness. Whilst waiting please practice your own mindfulness. Just like in group please try to be on time.
The log in details will change every module. Please do not attempt to log in at any other time or day as other groups will be running and you will not be allowed entry.
If you want to log on a bit earlier next week for a practice I will be available from 9:15am if you want to log in and chat amongst yourselves for a bit.
VirtualGroup Room03 is inviting you to a scheduled Zoom meeting.
Topic: DBT Tuesday Group
Time: This is a recurring meeting Meet anytime
Join Zoom Meeting
https://us02web.zoom.us/j/81008954369?pwd=V0JjTzFNVjk4cnZMRCtEa2V6U2Z5dz09
Meeting ID: 810 0895 4369
Password: 336978
One tap mobile
+442034815240,,81008954369#,,,,0#,,336978# United Kingdom
+441314601196,,81008954369#,,,,0#,,336978# United Kingdom
Dial by your location
+44 203 481 5240 United Kingdom
+44 131 460 1196 United Kingdom
+44 203 051 2874 United Kingdom
+44 203 481 5237 United Kingdom
Meeting ID: 810 0895 4369
Password: 336978
Find your local number:
https://us02web.zoom.us/u/kebLpk7nVR
Thanks
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 09 Jul 2020 13:10:58 +0000RE: IL2 Gas Safety Inspection & Service - 34 Groveland Road
- From
- Natalie Cullis <natalie_cullis@sandwell.gov.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- "'dean@chinien.com'" <dean@chinien.com>
- BCC
- —
- Named attachments
- []
Hello Miss Brown, Thank you for responding to me so quickly. I appreciate your situation so I understand that you’ll need time to make the necessary arrangements. If you are able to arrange for somebody to be at the property I would be able to schedule an engineer to meet them there next week WC: 13/07/2020 just let me know a date a suitable time – I can offer a specific meeting time if that helps out at all? I look forward to receiving a response from you. Kind Regards, Natalie Cullis From: Marie Brown <mariembrown@hotmail.com> Sent: 07 July 2020 22:16 To: Natalie Cullis <natalie_cullis@sandwell.gov.uk> Subject: Re: IL2 Gas Safety Inspection & Service - 34 Groveland Road Hi Natalie, I understand my obligations as part of my tenancy and would not be in a wheelchair or wheelchair adapted temporary accommodation if Sandwell Council met their obligations as landlords and dealt with the problem tenants... That being said I will ask my parents and friends if anyone can meet an engineer at the property but I can't guarantee this will be before the 9th as this leaves me less than 48 hours notice. You have my authorisation to discuss this with: Elizabeth Myring-Brown Frederick Brown Dean Chinien Who are the three most likely to respond to my request for help with this matter. Marie Brown Get Outlook for Android <https://aka.ms/ghei36> ________________________________ From: Natalie Cullis <natalie_cullis@sandwell.gov.uk <mailto:natalie_cullis@sandwell.gov.uk> > Sent: Tuesday, July 7, 2020 4:15:29 PM To: 'mariembrown@hotmail.com' <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: IL2 Gas Safety Inspection & Service - 34 Groveland Road Miss M Brown, We need to gain access into your property to carry out an annual gas safety inspection and service. This is a legal requirement and must be completed as part of your tenancy conditions. The annual gas safety inspection and service is currently due where the last inspection was completed on 09/07/2019. Once it reaches the 12 month point it’ll become an elevated risk especially with the property being within a block. I understand that you have been decanted to another property for an interim period. So whilst the property is empty do you have a relative or friend that you are able to consent to allowing our gas engineer access to cap the internal gas meter in order to make safe? If you are unable to be present then your relative or friend would need to be present when our engineer accesses your property. Please be reassured that all our engineers are working in accordance with government advice and have the relevant PPE for each job. We are also encouraging social distancing between household members and engineers entering properties. Please contact us as a matter of urgency in order to arrange an appointment for the gas engineer to attend. Kind Regards, Natalie Cullis Access Liaison Officer Gas Services Roway Lane Tel - 0121 569 6693 Please consider this email IL1 unless otherwise marked. IL0 - Level 0 – Unclassified IL1- Level 1 – Protect IL2 - Level 2 – Protect IL3 - Level 3 – Restricted
Mon, 13 Jul 2020 10:38:22 +0000Re: Thank you
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
no problem Marie we can be flexible!
âjen
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 13 July 2020 10:44
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Thank you
Good morning Jen,
Thank you for the diary sheets and the help sheet, I received them today. I'll have the diary card filled in and ensured the day before our 1 to 1.
I ran out of meds this weekend, my own fault as I ordered them but forgot to arrange for them to be collected. Mum was the first person into the pharmacy this morning and we have a plan moving forwards so they'll be collected each Friday giving a couple of days grace before the previous week runs out.
I have sorted out a soon card with unlimited data to use for group etc but it's not very fast so video quality is poor and it stutters a lot. I couldn't keep using my phone for WiFi because the battery kept dying so this is the best I can do until I move and can have proper internet installed. I may have to use data saver mode and keep my camera off if my ability to stay connected is challenged. So tomorrow will be a bit of an experiment is staying connected rather than video quality. I apologise in advance if there are problems but ð¤ in able to stay in the room. I'll connect earlier so I can adjust settings before we actually start.
I hope that's ok please?
Regards,
Marie
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
no problem Marie we can be flexible!
âjen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 13 July 2020 10:44
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Subject: Thank you
Good morning Jen,
Thank you for the diary sheets and the help sheet, I received them today. I'll have the diary card filled in and ensured the day before our 1 to 1.
I ran out of meds this weekend, my own fault as I ordered them but forgot to arrange for them to be collected. Mum was the first person into the pharmacy this morning and we have a plan moving forwards so they'll be collected each Friday giving a couple of
days grace before the previous week runs out.
I have sorted out a soon card with unlimited data to use for group etc but it's not very fast so video quality is poor and it stutters a lot. I couldn't keep using my phone for WiFi because the battery kept dying so this is the best I can do until I move and
can have proper internet installed. I may have to use data saver mode and keep my camera off if my ability to stay connected is challenged. So tomorrow will be a bit of an experiment is staying connected rather than video quality. I apologise in advance if
there are problems but ð¤ in able to stay in the room. I'll connect earlier so I can adjust settings before we actually start.
I hope that's ok please?
Regards,
Marie
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 14 Jul 2020 11:23:14 +0000FW: Headspace offers free subscription to anyone unemployed or furloughed in UK | London Evening Standard
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Thought this might be of interest. There is a link within the article which you can complete to get free subscription for the mindfulness App, Headspace. https://www.standard.co.uk/lifestyle/healthy-at-home/mental-health/headspace-free-meditation-subscription-to-unemployed-or-furloughed-a4473316.html cheers Carl ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Wed, 15 Jul 2020 12:46:15 +0000tip skill PowerPoint and info
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- CC
- â
- BCC
- â
- Named attachments
- tip skill animated explanation.pptx
Hi All, next week can you bring pen and paper for mindfulness exercise. Also if anyone would like to lead a mindfulness exercise please let us know. Also would like to say thank you to you all for your patience and understanding with the technical issues we seem to have been having. IT are trying to help us out. Acceptance is not always easy.
Perhaps after reading this email you can take a mindful moment and think of something that you are thankful for.
Please draw a box with 3 x3 squares like so on it
Take Care
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi All, next week can you bring pen and paper for mindfulness exercise. Also if anyone would like to lead a mindfulness exercise please let us know. Also would like to say thank you to you all for your patience and understanding with the
technical issues we seem to have been having. IT are trying to help us out. Acceptance is not always easy.
Perhaps after reading this email you can take a mindful moment and think of something that you are thankful for.
Please draw a box with 3 x3 squares like so on it
Take Care
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 16 Jul 2020 08:29:25 +0000RE: diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Thanks Marie
Which mobile number do you want me to send your new video session message to? It can be done via computer too
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 July 2020 8:39 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Fwd: diary card
Dear Jen
Sorry this is late I'm having trouble with my tech and anxiety is going through the roof. It is attached as a PDF.
Regards Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: Thursday, July 16, 2020 8:25:32 AM
To: Jennifer Mannix <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject:
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Thanks Marie
Which mobile number do you want me to send your new video session message to? It can be done via computer too
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 July 2020 8:39 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Fwd: diary card
Dear Jen
Sorry this is late I'm having trouble with my tech and anxiety is going through the roof. It is attached as a PDF.
Regards Marie
Get Outlook for Android
From: Marie Brown < mariembrown@hotmail.com >
Sent: Thursday, July 16, 2020 8:25:32 AM
To: Jennifer Mannix < jennifer.mannix@nhs.net >
Subject:
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 16 Jul 2020 09:09:04 +0000RE: diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Okay I will log back in
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 July 2020 10:08 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
I am here
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Thursday, July 16, 2020 9:29:25 AM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: diary card
Thanks Marie
Which mobile number do you want me to send your new video session message to? It can be done via computer too
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 16 July 2020 8:39 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Fwd: diary card
Dear Jen
Sorry this is late I'm having trouble with my tech and anxiety is going through the roof. It is attached as a PDF.
Regards Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: Thursday, July 16, 2020 8:25:32 AM
To: Jennifer Mannix <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject:
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Okay I will log back in
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 July 2020 10:08 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
I am here
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Thursday, July 16, 2020 9:29:25 AM
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: diary card
Thanks Marie
Which mobile number do you want me to send your new video session message to? It can be done via computer too
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 16 July 2020 8:39 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Fwd: diary card
Dear Jen
Sorry this is late I'm having trouble with my tech and anxiety is going through the roof. It is attached as a PDF.
Regards Marie
Get Outlook for Android
From: Marie Brown < mariembrown@hotmail.com >
Sent: Thursday, July 16, 2020 8:25:32 AM
To: Jennifer Mannix < jennifer.mannix@nhs.net >
Subject:
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 16 Jul 2020 09:23:45 +0000RE: diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Going to call you on mobile
jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 July 2020 10:08 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
I am here
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Thursday, July 16, 2020 9:29:25 AM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: diary card
Thanks Marie
Which mobile number do you want me to send your new video session message to? It can be done via computer too
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 16 July 2020 8:39 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Fwd: diary card
Dear Jen
Sorry this is late I'm having trouble with my tech and anxiety is going through the roof. It is attached as a PDF.
Regards Marie
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: Thursday, July 16, 2020 8:25:32 AM
To: Jennifer Mannix <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject:
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Going to call you on mobile
jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 July 2020 10:08 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: diary card
I am here
Get
Outlook for Android
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Thursday, July 16, 2020 9:29:25 AM
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: diary card
Thanks Marie
Which mobile number do you want me to send your new video session message to? It can be done via computer too
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 16 July 2020 8:39 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Fwd: diary card
Dear Jen
Sorry this is late I'm having trouble with my tech and anxiety is going through the roof. It is attached as a PDF.
Regards Marie
Get Outlook for Android
From: Marie Brown < mariembrown@hotmail.com >
Sent: Thursday, July 16, 2020 8:25:32 AM
To: Jennifer Mannix < jennifer.mannix@nhs.net >
Subject:
Sent from my mobile phone, I apologise for any typos that I have missed.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 16 Jul 2020 13:18:01 +0000Accepted: 1 2 1 Jen Marie
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- i1585991911.ics
******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Fri, 17 Jul 2020 12:58:34 +0000RE: Homework
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
TIP skills work sheet Marie.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 17 July 2020 13:18
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Homework
Hi,
I'm really sorry but I forgot to write down this week's homework. Could one of you please let me know which handouts to complete?
Many thanks,
Marie
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
TIP skills work sheet Marie.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 17 July 2020 13:18
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Homework
Hi,
I'm really sorry but I forgot to write down this week's homework. Could one of you please let me know which handouts to complete?
Many thanks,
Marie
Get Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 17 Jul 2020 13:09:35 +0000paired muscle relaxation
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- CC
- â
- BCC
- â
- Named attachments
- Paired muscle relaxation step by step dbt.pdf
Also how to work out heart rates for the intense exercise is found at
https://www.mayoclinic.org/healthy-lifestyle/fitness/in-depth/exercise-intensity/art-20046887#:~:text=Or%2C%20here's%20a%20simple%20way,get%20your%20maximum%20heart%20rate.
Best wishes
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Also how to work out heart rates for the intense exercise is found at
https://www.mayoclinic.org/healthy-lifestyle/fitness/in-depth/exercise-intensity/art-20046887#:~:text=Or%2C%20here's%20a%20simple%20way,get%20your%20maximum%20heart%20rate .
Best wishes
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 17 Jul 2020 13:10:48 +0000RE: Homework
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie
The worksheets that are for this week are 4, 4a and 4b. They are sheets to link in with the skills taught on Tuesday and document your practise of these.
Hope this makes sense
Carl
From: Marie Brown <mariembrown@hotmail.com>
Sent: 17 July 2020 1:18 PM
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Homework
Hi,
I'm really sorry but I forgot to write down this week's homework. Could one of you please let me know which handouts to complete?
Many thanks,
Marie
Get Outlook for Android <https://aka.ms/ghei36>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie
The worksheets that are for this week are 4, 4a and 4b. They are sheets to link in with the skills taught on Tuesday and document your
practise of these.
Hope this makes sense
Carl
From: Marie Brown <mariembrown@hotmail.com>
Sent: 17 July 2020 1:18 PM
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Homework
Hi,
I'm really sorry but I forgot to write down this week's homework. Could one of you please let me know which handouts to complete?
Many thanks,
Marie
Get Outlook for Android
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailMon, 20 Jul 2020 15:05:56 +0000RE: REF FTP78041
- From
- "EDWARDS, Trish (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)" <trish.edwards1@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie,
Thank you for your email.
Could you please also forward to me the original email from the HCPC?
Thank you
Kind regards,
Trish Edwards.
Trish Edwards
Physiotherapist
Integrated Care Team
Sandwell & West Birmingham Hospitals NHS Trust
Monday-Thursday 8-4 pm
0121 507 2664 option 5
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 20 July 2020 10:42
To: ftp@hcpc-uk.org; EDWARDS, Trish (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)
Subject: FW: REF FTP78041
Sorry but the address Trish gave me wasnât recognised, I am trying a different NHS address style in hopes it gets to her.
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 July 2020 10:36 AM
To: HCPC OT People <ftp@hcpc-uk.org>; trish.edwards1@nhs.uk
Subject: REF FTP78041
Dear Anita and Trish,
I have been allocated a support worker to help me with correspondence like this but she/he cannot start until Covid restrictions for home visits are lifted, so I am doing the best I can. It's been explained to me that Anita needs a copy of my OT/Physio assessments from practitioners who did physically assess me in order to compare them to the advice/decisions made by the OT who assessed me only on paper, so that she can make an informed decision about whether the paper based assessment was appropriate.
For this reason, I requested a copy of my physio records from Trish last week. She felt it was a formal matter and I should therefore make a formal request. I have tried to find them on my medical records (the ones I have access to via the NHS app and my GP website but I cannot see the content of letters, I can only see when things have been added to my record.
Trish, could you please provide a copy of my physio/OT records/notes from Aisha and yourself between my diagnosis on 28/10/2019 and 30/06/2020 to me and to Anita via the above email address? Via email is preferred due to my ability to print/photocopy being limited to 50 pages per month, however paper documents are fine.
Trish, I also asked you for a letter describing how my disability affects me to be sent directly to Marnie at Sandwell Council back in May, it would be helpful if I could please also have a copy of that letter for my own records please?
Anita, I hope that the documents I have provided so far along with this paperwork from Trish is all that you requested in your previous email, however if I have missed anything or provided insufficient documentation please do let me know what else you need and I will find it for you.
I now have 24/7 access to my PC however my filing cabinet and paperwork are at my flat in Groveland Road and so I will need a couple of days to get copies of recent paperwork that has not yet been scanned.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie,
Thank you for your email.
Could you please also forward to me the original email from the HCPC?
Thank you
Kind regards,
Trish Edwards.
Trish Edwards
Physiotherapist
Integrated Care Team
Sandwell & West Birmingham Hospitals NHS Trust
Monday-Thursday 8-4 pm
0121 507 2664 option 5
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 20 July 2020 10:42
To: ftp@hcpc-uk.org; EDWARDS, Trish (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)
Subject: FW: REF FTP78041
Sorry but the address Trish gave me wasnât recognised, I am trying a different NHS address style in hopes it gets to her.
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 July 2020 10:36 AM
To: HCPC OT People <ftp@hcpc-uk.org>; trish.edwards1@nhs.uk
Subject: REF FTP78041
Dear Anita and Trish,
I have been allocated a support worker to help me with correspondence like this but she/he cannot start until Covid restrictions for home visits are
lifted, so I am doing the best I can. It's been explained to me that Anita needs a copy of my OT/Physio assessments from practitioners who did physically assess me in order to compare them to the advice/decisions made by the OT who assessed me only on paper,
so that she can make an informed decision about whether the paper based assessment was appropriate.
For this reason, I requested a copy of my physio records from Trish last week. She felt it was a formal matter and I should therefore make a formal
request. I have tried to find them on my medical records (the ones I have access to via the NHS app and my GP website but I cannot see the content of letters, I can only see when things have been added to my record.
Trish, could you please provide a copy of my physio/OT records/notes from Aisha and yourself between my diagnosis on 28/10/2019 and 30/06/2020 to
me and to Anita via the above email address? Via email is preferred due to my ability to print/photocopy being limited to 50 pages per month, however paper documents are fine.
Trish, I also asked you for a letter describing how my disability affects me to be sent directly to Marnie at Sandwell Council back in May, it would
be helpful if I could please also have a copy of that letter for my own records please?
Anita, I hope that the documents I have provided so far along with this paperwork from Trish is all that you requested in your previous email, however
if I have missed anything or provided insufficient documentation please do let me know what else you need and I will find it for you.
I now have 24/7 access to my PC however my filing cabinet and paperwork are at my flat in Groveland Road and so I will need a couple of days to get
copies of recent paperwork that has not yet been scanned.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailMon, 20 Jul 2020 15:11:20 +0000Fw: [CONFIDENTIAL] HCPCOur Ref: FTP78041
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- trish.edwards1@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- Subject Information Statement for Complainants.pdf
Original email - the dates were extended so ignore the 26th June
Regards,
Marie Brown <http://www.techtime.co.uk> â
________________________________
From: ftp@hcpc-uk.org <ftp@hcpc-uk.org>
Sent: 12 June 2020 1:00 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Subject: [CONFIDENTIAL] HCPCOur Ref: FTP78041
Private and Confidential
Ms Marie Brown
Sent by email only
12 June 2020
Our Ref: FTP78041
Dear Ms Brown
Health and Care Professions Council and Sandeep K Kooner
I write further to our email in which we explained that your email was being reviewed by our Triage team. Following that review, we have decided that the concern you raised about Sandeep K Kooner is within the HCPC' s remit.
We will now carry out an initial investigation into the potential fitness to practise issues identified in your concern. This may involve gathering relevant information from a number of sources. The purpose of an initial investigation is to understand the full extent of the possible fitness to practise issues raised in your concern.
By fitness to practise we mean where a registrant has the skills, knowledge, character and health to practise safely and effectively. If a registrant' s fitness to practise is impaired, it means there are concerns about their conduct, competence, health or character which are serious enough to suggest that the registrant is unfit or unsafe to practise without restriction, or at all. Fitness to practise may also involve issues outside of professional or clinical performance. The conduct of a professional outside of their working environment may involve fitness to practise where it could affect the protection of the public or undermine public confidence in the profession.
We will be looking at this matter against the following HCPC Standards of Conduct, Performance and Ethics
1. Promote and protect the interests of service users and carers
2. Communicate appropriately and effectively
6. Manage risk
I am the Case Manager responsible for the initial investigation. Case Managers are neutral and do not take the side of either you or the registrant. The role of the Case Manager is to manage the progress of the case throughout the process, to gather relevant information and explain how the process works.
Summary of your concerns
Having reviewed your emailI understand your concern about Sandeep K Kooner to be:
1.The Registrant allegedly failed to appropriately assess the needs of you by using scanned paperwork, appointment letters and medication lists etc. rather than meeting you face to face to do a physical assessment.
2. The Registrant has not respected your confidentiality by requiring you to email confidential medical records and letters through a third party (a housing officer at Sandwell Council) who then forwards them to the Registrant. You are concerned this is an insecure way to request documents. You state you were originally expected to send the documents without any security which you refused to do. You insisted on sending the documents encrypted, however you were still required to give the housing officer the password in an email.
If I have misunderstood any aspect of your email I would be grateful if you could clarify the exact nature of your concern.
To assist us in our investigation of your concern, it would be helpful if you could provide the following information:
-Confirmation that the summary of your concern is accurate (If I have misunderstood them, please clarify your concerns and provide any further information).
- A copy of the email sent to the registrant containing confidential information;
- An email showing the registrant requesting you to send confidential information not secured;
- Confirmation of whether or not the registrant is your allocated Occupational Therapist;
- Proof that the registrant was required to assess you face to face;
-Confirmation of whether you have raised your concern with the Registrant, the Registrant' s employer or any other organisation.
-Copies of any correspondence you have had with the Registrant, the Registrant' s employer or any other body about your concern together with any relevant contact details.
Please send this information to me by 26 June 2020
Next steps
Once we have completed our initial investigation we will assess your concern, and the information we have obtained, against our threshold criteria for fitness to practise investigations. This involves a consideration of whether the matter could amount to a breach of the above HCPC Standards.
If we decide the threshold is met, we will draft allegations based on the information we have obtained. The allegations will then be referred to a panel of our Investigating Committee, who will consider if there is a case to answer. If we consider that our threshold has not been met, then we will close our file on the case.
Please find enclosed a brochure which explains our fitness to practise process. A copy of the HCPC' s Threshold Policy for Fitness to Practise Investigations can be found on our website: www.hcpc-uk.org/concerns <http://www.hcpc-uk.org/concerns> .
We aim to deal with all cases as efficiently as possible, and aim to complete our initial investigation in three months. However, this timeframe depends on the nature and complexity of the case, and sometimes an initial investigation may take longer. We will keep you updated on the progress of your case.
Yours sincerely
Karen Antwi
Case Manager
Enc.
' How to raise a concern' brochure
Subject Information Statement - Complainants
Information classification and handling: âConfidentialâ â data should always be kept locked in a secure location. Multiple layers of protection such as a secure building, access control, and locked offices within a building are adequate protection. Electronic transmission of Confidential data with Personally Identifiable Information (PII) must be secured via encryption or secured form of transport. The data is for the addressee only; disclosure, transmission or dissemination of Confidential data must be authorized by the HCPC information owner.
The material transmitted in this email is intended only for the person or legal entity to whom it is addressed and may contain confidential and privileged information. It may not be used or disclosed except for the purpose for which it has been sent. If you are not the addressee or have received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the material in this email.
___________________________
mcr: c2 aip
___________________________
P {margin-top:0;margin-bottom:0;}
Original email - the dates were extended so ignore the 26th June
Regards,
Marie
Brown â
From: ftp@hcpc-uk.org <ftp@hcpc-uk.org>
Sent: 12 June 2020 1:00 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Subject: [CONFIDENTIAL] HCPCOur Ref: FTP78041
Private and Confidential
Ms Marie Brown
Sent by email only
12 June 2020
Our Ref : FTP78041
Dear Ms Brown
Health and Care Professions Council and Sandeep K Kooner
I write further to our email in which we explained that your email was being reviewed by our Triage team. Following that review, we have decided that the concern you raised about
Sandeep K Kooner is within the HCPC' s remit.
We will now carry out an initial investigation into the potential fitness to practise issues identified in your concern. This may involve gathering relevant information from a number of sources. The purpose of an initial investigation is to understand the full
extent of the possible fitness to practise issues raised in your concern.
By fitness to practise we mean where a registrant has the skills, knowledge, character and health to practise safely and effectively. If a registrant' s fitness to practise is impaired, it means there are concerns about their conduct, competence, health or
character which are serious enough to suggest that the registrant is unfit or unsafe to practise without restriction, or at all. Fitness to practise may also involve issues outside of professional or clinical performance. The conduct of a professional outside
of their working environment may involve fitness to practise where it could affect the protection of the public or undermine public confidence in the profession.
We will be looking at this matter against the following HCPC Standards of Conduct, Performance and Ethics
1. Promote and protect the interests of service users and carers
2. Communicate appropriately and effectively
6. Manage risk
I am the Case Manager responsible for the initial investigation. Case Managers are neutral and do not take the side of either you or the registrant. The role of the Case Manager is to manage the progress of the case throughout the process, to gather relevant
information and explain how the process works.
Summary of your concerns
Having reviewed your emailI understand your concern about Sandeep K Kooner to be:
1.The Registrant allegedly failed to appropriately assess the needs of you by using scanned paperwork, appointment letters and medication lists etc. rather than meeting you face to face to do a physical assessment.
2. The Registrant has not respected your confidentiality by requiring you to email confidential medical records and letters through a third party (a housing officer at Sandwell Council) who then forwards them to the Registrant. You are concerned this is an
insecure way to request documents. You state you were originally expected to send the documents without any security which you refused to do. You insisted on sending the documents encrypted, however you were still required to give the housing officer the password
in an email.
If I have misunderstood any aspect of your email I would be grateful if you could clarify the exact nature of your concern.
To assist us in our investigation of your concern, it would be helpful if you could provide the following information:
-Confirmation that the summary of your concern is accurate (If I have misunderstood them, please clarify your concerns and provide any further information).
- A copy of the email sent to the registrant containing confidential information;
- An email showing the registrant requesting you to send confidential information not secured;
- Confirmation of whether or not the registrant is your allocated Occupational Therapist;
- Proof that the registrant was required to assess you face to face;
-Confirmation of whether you have raised your concern with the Registrant, the Registrant' s employer or any other organisation.
-Copies of any correspondence you have had with the Registrant, the Registrant' s employer or any other body about your concern together with any relevant contact details.
Please send this information to me by
26 June 2020
Next steps
Once we have completed our initial investigation we will assess your concern, and the information we have obtained, against our threshold criteria for fitness to practise investigations. This involves a consideration of whether the matter could amount to a
breach of the above HCPC Standards.
If we decide the threshold is met, we will draft allegations based on the information we have obtained. The allegations will then be referred to a panel of our Investigating Committee, who will consider if there is a case to answer. If we consider that our
threshold has not been met, then we will close our file on the case.
Please find enclosed a brochure which explains our fitness to practise process. A copy of the HCPC' s Threshold Policy for Fitness to Practise Investigations can be found on our website:
www.hcpc-uk.org/concerns .
We aim to deal with all cases as efficiently as possible, and aim to complete our initial investigation in three months. However, this timeframe depends on the nature and complexity of the case, and sometimes an initial investigation may take longer. We will
keep you updated on the progress of your case.
Yours sincerely
Karen Antwi
Case Manager
Enc.
' How to raise a concern' brochure
Subject Information Statement - Complainants
Information classification and handling: âConfidentialâ â data should always be kept locked in a secure location. Multiple layers of protection such as a secure building, access control, and locked offices within a building are adequate protection. Electronic
transmission of Confidential data with Personally Identifiable Information (PII) must be secured via encryption or secured form of transport. The data is for the addressee only; disclosure, transmission or dissemination of Confidential data must be authorized
by the HCPC information owner.
The material transmitted in this email is intended only for the person or legal entity to whom it is addressed and may contain confidential and privileged information. It may not be used or disclosed except for the purpose for which it has been sent. If
you are not the addressee or have received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the material in this email.
___________________________
mcr: c2 aip
___________________________Mon, 20 Jul 2020 15:11:20 +0000Fw: [CONFIDENTIAL] HCPCOur Ref: FTP78041
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- trish.edwards1@nhs.net
- CC
- —
- BCC
- —
- Named attachments
- ["Subject Information Statement for Complainants.pdf"]
Original email - the dates were extended so ignore the 26th June Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: ftp@hcpc-uk.org <ftp@hcpc-uk.org> Sent: 12 June 2020 1:00 PM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: [CONFIDENTIAL] HCPCOur Ref: FTP78041 Private and Confidential Ms Marie Brown Sent by email only 12 June 2020 Our Ref: FTP78041 Dear Ms Brown Health and Care Professions Council and Sandeep K Kooner I write further to our email in which we explained that your email was being reviewed by our Triage team. Following that review, we have decided that the concern you raised about Sandeep K Kooner is within the HCPC' s remit. We will now carry out an initial investigation into the potential fitness to practise issues identified in your concern. This may involve gathering relevant information from a number of sources. The purpose of an initial investigation is to understand the full extent of the possible fitness to practise issues raised in your concern. By fitness to practise we mean where a registrant has the skills, knowledge, character and health to practise safely and effectively. If a registrant' s fitness to practise is impaired, it means there are concerns about their conduct, competence, health or character which are serious enough to suggest that the registrant is unfit or unsafe to practise without restriction, or at all. Fitness to practise may also involve issues outside of professional or clinical performance. The conduct of a professional outside of their working environment may involve fitness to practise where it could affect the protection of the public or undermine public confidence in the profession. We will be looking at this matter against the following HCPC Standards of Conduct, Performance and Ethics 1. Promote and protect the interests of service users and carers 2. Communicate appropriately and effectively 6. Manage risk I am the Case Manager responsible for the initial investigation. Case Managers are neutral and do not take the side of either you or the registrant. The role of the Case Manager is to manage the progress of the case throughout the process, to gather relevant information and explain how the process works. Summary of your concerns Having reviewed your emailI understand your concern about Sandeep K Kooner to be: 1.The Registrant allegedly failed to appropriately assess the needs of you by using scanned paperwork, appointment letters and medication lists etc. rather than meeting you face to face to do a physical assessment. 2. The Registrant has not respected your confidentiality by requiring you to email confidential medical records and letters through a third party (a housing officer at Sandwell Council) who then forwards them to the Registrant. You are concerned this is an insecure way to request documents. You state you were originally expected to send the documents without any security which you refused to do. You insisted on sending the documents encrypted, however you were still required to give the housing officer the password in an email. If I have misunderstood any aspect of your email I would be grateful if you could clarify the exact nature of your concern. To assist us in our investigation of your concern, it would be helpful if you could provide the following information: -Confirmation that the summary of your concern is accurate (If I have misunderstood them, please clarify your concerns and provide any further information). - A copy of the email sent to the registrant containing confidential information; - An email showing the registrant requesting you to send confidential information not secured; - Confirmation of whether or not the registrant is your allocated Occupational Therapist; - Proof that the registrant was required to assess you face to face; -Confirmation of whether you have raised your concern with the Registrant, the Registrant' s employer or any other organisation. -Copies of any correspondence you have had with the Registrant, the Registrant' s employer or any other body about your concern together with any relevant contact details. Please send this information to me by 26 June 2020 Next steps Once we have completed our initial investigation we will assess your concern, and the information we have obtained, against our threshold criteria for fitness to practise investigations. This involves a consideration of whether the matter could amount to a breach of the above HCPC Standards. If we decide the threshold is met, we will draft allegations based on the information we have obtained. The allegations will then be referred to a panel of our Investigating Committee, who will consider if there is a case to answer. If we consider that our threshold has not been met, then we will close our file on the case. Please find enclosed a brochure which explains our fitness to practise process. A copy of the HCPC' s Threshold Policy for Fitness to Practise Investigations can be found on our website: www.hcpc-uk.org/concerns <http://www.hcpc-uk.org/concerns> . We aim to deal with all cases as efficiently as possible, and aim to complete our initial investigation in three months. However, this timeframe depends on the nature and complexity of the case, and sometimes an initial investigation may take longer. We will keep you updated on the progress of your case. Yours sincerely Karen Antwi Case Manager Enc. ' How to raise a concern' brochure Subject Information Statement - Complainants Information classification and handling: “Confidential” – data should always be kept locked in a secure location. Multiple layers of protection such as a secure building, access control, and locked offices within a building are adequate protection. Electronic transmission of Confidential data with Personally Identifiable Information (PII) must be secured via encryption or secured form of transport. The data is for the addressee only; disclosure, transmission or dissemination of Confidential data must be authorized by the HCPC information owner. The material transmitted in this email is intended only for the person or legal entity to whom it is addressed and may contain confidential and privileged information. It may not be used or disclosed except for the purpose for which it has been sent. If you are not the addressee or have received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the material in this email. ___________________________ mcr: c2 aip ___________________________
Tue, 21 Jul 2020 08:41:47 +0000You have full access to the Sandwell and West Birmingham Health App
- From
- info@swbhealthapp.com
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
<https://app.swbhealthapp.com/attachments/3c716f50484b5ff07d627b395f1559f9f360c2cf/store/0005382deee4d597100e60e050f1ba663d5a6d9c490954b0e83dfbebab91/swb-health-app-logo-inline.png>
You have full access to the Sandwell and West Birmingham Health App
Please use the link below to sign in to the app. You should use the following details as your login along with the password you've just created
mariembrown@hotmail.com
Sign in <http://app.swbhealthapp.com/users/sign_in>
We use secure sign in
To keep your medical data safe we use secure sign in during our sign in process. This involves us sending a 6 digit code to your phone or email address which you input when asked. To find out more about this, read this article which explains the process in more detail <https://support.patientpack.co.uk/hc/en-us/articles/360005931814-Signing-in>
Are you often using this email to find the sign in page?
You should consider adding the sign in page as a bookmark to your homescreen so you always have easy access
<https://u4958411.ct.sendgrid.net/wf/open?upn=-2Ft6gbD0phmAEr7CThrZPE7iKkX9koiR8OYpfXqaG9rUhxTOl90I2fY15EttQEazOw-2Fu7b4Z-2FxO3iemIqAXqMZgpKy9XjWTjOA1LIMr1mL16hd20PKVVG47-2BydwzQq8vs0e7-2F1cBzXjT06kXM44KXWNGm6xjFy6McipOYDGlorLKl1ICvvNwuHtHuvJJ4FW2PLy23GgegjhMX29gbZD1avkzElDi1Uc3S5aoF0bnZ6rU-3D>
/* -------------------------------------
GLOBAL
------------------------------------- */
* {
font-family: "Helvetica Neue", "Helvetica", Helvetica, Arial, sans-serif;
font-size: 100%;
line-height: 1.6em;
margin: 0;
padding: 0;
}
img {
max-width: 300px;
width: auto;
}
body {
-webkit-font-smoothing: antialiased;
height: 100%;
-webkit-text-size-adjust: none;
width: 100% !important;
}
/* -------------------------------------
ELEMENTS
------------------------------------- */
a {
color: #348eda;
}
.btn-primary {
margin-bottom: 10px;
width: auto !important;
}
.btn-primary td {
background-color: #006AAE;
border-radius: 6px;
font-family: "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif;
font-size: 14px;
text-align: center;
vertical-align: top;
}
.btn-primary td a {
background-color: #006AAE;
border: solid 1px #006AAE;
border-radius: 6px;
border-width: 10px 20px;
display: inline-block;
color: #ffffff;
cursor: pointer;
font-weight: bold;
line-height: 2;
text-decoration: none;
}
.last {
margin-bottom: 0;
}
.first {
margin-top: 0;
}
.padding {
padding: 10px 0;
}
/* -------------------------------------
BODY
------------------------------------- */
table.body-wrap {
padding: 20px;
width: 100%;
}
table.body-wrap .container {
border: 1px solid #f0f0f0;
}
/* -------------------------------------
HEADER
------------------------------------- */
.header {
clear: both !important;
display: block !important;
margin: 0 auto !important;
max-width: 560px !important;
text-align: center;
padding: 40px;
}
.header img {
display: block !important;
margin: 0 auto !important;
}
/* -------------------------------------
FOOTER
------------------------------------- */
table.footer-wrap {
clear: both !important;
width: 100%;
}
.footer-wrap .container p {
color: #666666;
font-size: 12px;
}
table.footer-wrap a {
color: #999999;
}
/* -------------------------------------
TYPOGRAPHY
------------------------------------- */
h1,
h2,
h3 {
color: #111111;
font-family: "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif;
font-weight: 200;
line-height: 1.2em;
margin: 40px 0 10px;
}
h1 {
font-size: 36px;
}
h2 {
font-size: 28px;
}
h3 {
font-size: 22px;
}
p,
ul,
ol {
font-size: 14px;
font-weight: normal;
margin-bottom: 10px;
}
ul li,
ol li {
margin-left: 5px;
list-style-position: inside;
}
.two-fa-emphasis{
font-size: 130%;
font-weight: bold;
}
.no-margin{
margin: 0;
}
/* ---------------------------------------------------
RESPONSIVENESS
------------------------------------------------------ */
/* Set a max-width, and make it display as block so it will automatically stretch to that width, but will also shrink down on a phone or something */
.container {
clear: both !important;
display: block !important;
Margin: 0 auto !important;
max-width: 600px !important;
}
/* Set the padding on the td rather than the div for Outlook compatibility */
.body-wrap .container {
padding: 20px;
}
/* This should also be a block element, so that it will fill 100% of the .container */
.content {
display: block;
margin: 0 auto;
max-width: 600px;
}
/* Let's make sure tables in the content area are 100% wide */
.content table {
width: 100%;
}
You have full access to the Sandwell and West Birmingham Health App
Please use the link below to sign in to the app. You should use the following details as your login along with the password you've just created
mariembrown@hotmail.com
Sign in
We use secure sign in
To keep your medical data safe we use secure sign in during our sign in process. This involves us sending a 6 digit code to your phone or email address which you input when asked. To find out more about this, read this article which explains the process in more detail
Are you often using this email to find the sign in page?
You should consider adding the sign in page as a bookmark to your homescreen so you always have easy accessThu, 30 Jul 2020 07:17:53 +0000RE: Diary card
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good morning Marie I am happy for a phone call. Speak soon.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 29 July 2020 22:45
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Diary card
Hi Jen,
I hope you are well and had a good week?
I'm so sorry this is so messy but tech issues are challenging me technically and financially. SIM switching solved some problems but presented more I haven't figured out yet ð
I can ONLY do a video chat if you can send text to 07505826656 or via email and I'll connect the usable device.
Otherwise (or if it's easier for you) could we phone instead please?
I'm not being wilful, I'll be dressed, v prepared for video chat I just have to be careful which SIM/data plan I use.
Another good week over all despite what we discussed on Monday, and no crisis or even close to one hence no analysis.
Regards,
Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Good morning Marie I am happy for a phone call. Speak soon.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 29 July 2020 22:45
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Diary card
Hi Jen,
I hope you are well and had a good week?
I'm so sorry this is so messy but tech issues are challenging me technically and financially. SIM switching solved some problems but presented more I haven't figured out yet
🙄
I can ONLY do a video chat if you can send text to 07505826656 or via email and I'll connect the usable device.
Otherwise (or if it's easier for you) could we phone instead please?
I'm not being wilful, I'll be dressed, v prepared for video chat I just have to be careful which SIM/data plan I use.
Another good week over all despite what we discussed on Monday, and no crisis or even close to one hence no analysis.
Regards,
Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 30 Jul 2020 09:38:12 +0000compassion info
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- developing-qualities-of-inner-compassion.pdf; building-a-compassionate-image.pdf
Some info I think would be useful for you
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Some info I think would be useful for you
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailMon, 03 Aug 2020 11:29:55 +0000change to appointment
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie, due to an urgent meeting I will need to change our planned session on Thursday at 10am, I can offer you a 3pm appointment if this is suitable for you, either by phone or video, whichever you prefer.
Many thanks
Jen Mannix
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie, due to an urgent meeting I will need to change our planned session on Thursday at 10am, I can offer you a 3pm appointment if this is suitable for you, either by phone or video, whichever you prefer.
Many thanks
Jen Mannix
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 04 Aug 2020 12:15:12 +0000VAT Relief
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- lorraine.crampton@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
<https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie Brown <http://www.techtime.co.uk> â
P {margin-top:0;margin-bottom:0;}
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
Financial help if you're disabled: VAT relief for disabled people - GOV.UK
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie
Brown âTue, 04 Aug 2020 12:16:13 +0000Re: VAT Relief
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
âthanks Marie. call you tomorrow
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 August 2020 13:15
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: VAT Relief
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
<https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
âthanks Marie. call you tomorrow
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 August 2020 13:15
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: VAT Relief
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
Financial help if you're disabled: VAT relief for disabled people - GOV.UK
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 04 Aug 2020 12:16:13 +0000Re: VAT Relief
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
thanks Marie. call you tomorrow Many Thanks Lorraine Crampton Link Worker Supervisor for Social Prescribing 07939 978 228 ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 04 August 2020 13:15 To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) Subject: VAT Relief Hi Lorraine, thank you so much for offering to help, the form can be found here: https://www.gov.uk/financial-help-disabled/vat-relief <https://www.gov.uk/financial-help-disabled/vat-relief> Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief> Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief www.gov.uk https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc. Regards, Marie Brown <http://www.techtime.co.uk> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Wed, 05 Aug 2020 13:08:56 +0000Re: VAT Relief
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie
Sorry, it keeps cutting out.
âIf you can send me the actual form, I will have a look. On this site, it seems that you can complete the declaration for goods you are purchasing but not to re-claim vat.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 August 2020 13:15
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: VAT Relief
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
<https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie
Sorry, it keeps cutting out.
âIf you can send me the actual form, I will have a look. On this site, it seems that you can complete the declaration for goods you are purchasing but not to re-claim vat.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 August 2020 13:15
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: VAT Relief
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
Financial help if you're disabled: VAT relief for disabled people - GOV.UK
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 05 Aug 2020 13:08:56 +0000Re: VAT Relief
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
Hi Marie Sorry, it keeps cutting out. If you can send me the actual form, I will have a look. On this site, it seems that you can complete the declaration for goods you are purchasing but not to re-claim vat. Many Thanks Lorraine Crampton Link Worker Supervisor for Social Prescribing 07939 978 228 ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 04 August 2020 13:15 To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) Subject: VAT Relief Hi Lorraine, thank you so much for offering to help, the form can be found here: https://www.gov.uk/financial-help-disabled/vat-relief <https://www.gov.uk/financial-help-disabled/vat-relief> Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief> Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief www.gov.uk https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc. Regards, Marie Brown <http://www.techtime.co.uk> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Wed, 05 Aug 2020 13:13:28 +0000Re: VAT Relief
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
âNo problem. i will look into it and come back to you tomorrow.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 05 August 2020 14:12
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: Re: VAT Relief
Hi Elaine,
I'm so sorry, I'm on hold trying to get through to general enquiries using my other phone to see if I can get through to you.
I thought those were the correct forms, there are three different ones. that is partly what is confusing me, working them out.
I'll look for another while on hold.
Regards,
Marie Brown <http://www.techtime.co.uk> â
________________________________
From: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) <lorraine.crampton@nhs.net>
Sent: 05 August 2020 2:08 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Re: VAT Relief
Hi Marie
Sorry, it keeps cutting out.
âIf you can send me the actual form, I will have a look. On this site, it seems that you can complete the declaration for goods you are purchasing but not to re-claim vat.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 August 2020 13:15
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: VAT Relief
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
<https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief>
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
âNo problem. i will look into it and come back to you tomorrow.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
From: Marie Brown <mariembrown@hotmail.com>
Sent: 05 August 2020 14:12
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: Re: VAT Relief
Hi Elaine,
I'm so sorry, I'm on hold trying to get through to general enquiries using my other phone to see if I can get through to you.
I thought those were the correct forms, there are three different ones. that is partly what is confusing me, working them out.
I'll look for another while on hold.
Regards,
Marie
Brown â
From: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) <lorraine.crampton@nhs.net>
Sent: 05 August 2020 2:08 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Re: VAT Relief
Hi Marie
Sorry, it keeps cutting out.
âIf you can send me the actual form, I will have a look. On this site, it seems that you can complete the declaration for goods you are purchasing but not to re-claim vat.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
From: Marie Brown <mariembrown@hotmail.com>
Sent: 04 August 2020 13:15
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Subject: VAT Relief
Hi Lorraine,
thank you so much for offering to help, the form can be found here:
https://www.gov.uk/financial-help-disabled/vat-relief
Financial help if you're disabled: VAT relief for disabled people - GOV.UK
Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief
www.gov.uk
https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person
And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K
Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc.
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 05 Aug 2020 13:13:28 +0000Re: VAT Relief
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- —
- BCC
- —
- Named attachments
- []
No problem. i will look into it and come back to you tomorrow. Many Thanks Lorraine Crampton Link Worker Supervisor for Social Prescribing 07939 978 228 ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 05 August 2020 14:12 To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) Subject: Re: VAT Relief Hi Elaine, I'm so sorry, I'm on hold trying to get through to general enquiries using my other phone to see if I can get through to you. I thought those were the correct forms, there are three different ones. that is partly what is confusing me, working them out. I'll look for another while on hold. Regards, Marie Brown <http://www.techtime.co.uk> ________________________________ From: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) <lorraine.crampton@nhs.net> Sent: 05 August 2020 2:08 PM To: Marie Brown <mariembrown@hotmail.com> Subject: Re: VAT Relief Hi Marie Sorry, it keeps cutting out. If you can send me the actual form, I will have a look. On this site, it seems that you can complete the declaration for goods you are purchasing but not to re-claim vat. Many Thanks Lorraine Crampton Link Worker Supervisor for Social Prescribing 07939 978 228 ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: 04 August 2020 13:15 To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) Subject: VAT Relief Hi Lorraine, thank you so much for offering to help, the form can be found here: https://www.gov.uk/financial-help-disabled/vat-relief <https://www.gov.uk/financial-help-disabled/vat-relief> Financial help if you're disabled: VAT relief for disabled people - GOV.UK <https://www.gov.uk/financial-help-disabled/vat-relief> Financial help if you're disabled - benefits, housing costs, council tax, vehicle tax exemption, TV Licence, motability schemes, VAT relief www.gov.uk https://www.gov.uk/government/publications/vat-reliefs-for-disabled-people-eligibility-declaration-by-a-disabled-person And Amazon have their own here: https://smile.amazon.co.uk/gp/redirect.html/ref=amb_link_1?location=https://m.media-amazon.com/images/G/02/uk-health-and-beauty/VAT_Relief_Declaration_Form2.pdf&token=90649598DB8A88F4E9513E8CA89BA140AF8E992F&source=standards&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=product-alert&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_r=WYJ3X79M6FZW7KS302R5&pf_rd_t=201&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_p=f7d24560-b0d3-4e04-b22f-4ac09c205b2c&pf_rd_i=B00AJLM12K Thereare several items like a new mattress, 2 wheelchairs, wheelchairt cushions, cushions for lumbar support, a rollator, walking stick, a chair for home, etc. Regards, Marie Brown <http://www.techtime.co.uk> ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Wed, 19 Aug 2020 08:31:20 +0000[secure] Zoom virtual group details for DBT Tuesdays
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Email-D-200819-083125.switch
You have received an Egress secure platform notification.
<https://espim.s3.amazonaws.com/191216052633-NHSbanner.jpg>
<https://espim.s3.amazonaws.com/191216051827-NHS-Logo.svg.png>
You have received a new NHSmail secure email from
Dbtsandwell (bchft.dbt.sandwell@nhs.net)
Open secure email <https://reader.nhs.net/p/60f93c1521317b42c9f221da0f45935c>
<http://espim.s3.amazonaws.com/191216051855-WINWORD_2019-12-16_17-17-28.png>
If you have any problems opening the link you can also view the email by visiting https://reader.nhs.net/ <https://reader.nhs.net/> and entering the following code:
60f93c1521317b42c9f221da0f45935c
Always check the links before you click and check the browser address bar for the padlock icon.
<https://espim.s3.amazonaws.com/191216052623-NHSinfo.jpg>
This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. We appreciate your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
You have received an Egress secure platform notification.
You have received a new NHSmail secure email from
Dbtsandwell (bchft.dbt.sandwell@nhs.net)
Open secure email
If you have any problems opening the link you can also view the email by visiting https://reader.nhs.net/ and entering the following code:
60f93c1521317b42c9f221da0f45935c
Always check the links before you click and check the browser address bar for the padlock icon.
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. We appreciate your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.Thu, 27 Aug 2020 08:25:38 +0000Re: Diary card and chaIN ANALYSIS
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie. I am at a urgent meeting at 9:30 . If it over runs I am sorry. I will call you on phone soon after. However if that is a problem we can re schedule till tomorrow at 10am. What would you prefer?
Jen
Get Outlook for Android <https://aka.ms/ghei36>
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: Tuesday, August 25, 2020 9:35:41 PM
To: Jennifer Mannix <jennifer.mannix@nhs.net>
Subject: Diary card and chaIN ANALYSIS
Hi Jen,
diary carts and chain analysis attached
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie. I am at a urgent meeting at 9:30 . If it over runs I am sorry. I will call you on phone soon after. However if that is a problem we can re schedule till tomorrow at 10am. What would you prefer?
Jen
Get Outlook for Android
From: Marie Brown <mariembrown@hotmail.com>
Sent: Tuesday, August 25, 2020 9:35:41 PM
To: Jennifer Mannix <jennifer.mannix@nhs.net>
Subject: Diary card and chaIN ANALYSIS
Hi Jen,
diary carts and chain analysis attached
Regards,
Marie
Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 03 Sep 2020 08:22:35 +0000RE: homework
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
No problem, do you want a video call or on phone?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 03 September 2020 08:53
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: homework
Good morning Jen,
diray card attached, I also attached handout 4a if we have time to discuss that too please?
I can't fremember the other sheets for homework anbd have been stressing about this as you and Geena mentioned different sheets, please could you remind me?>
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
No problem, do you want a video call or on phone?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 03 September 2020 08:53
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: homework
Good morning Jen,
diray card attached, I also attached handout 4a if we have time to discuss that too please?
I can't fremember the other sheets for homework anbd have been stressing about this as you and Geena mentioned different sheets, please
could you remind me?>
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 03 Sep 2020 08:53:06 +0000RE: homework
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Pj is okay today Marie
On the tablet phone number?
From: Marie Brown <mariembrown@hotmail.com>
Sent: 03 September 2020 09:51
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: homework
I can video call but I'm still in pyjamas. Carer came too early and woke me up so I didn't have time to shower.
I have to do that lunch time. Is pyjamas ok?
If not phone call please.
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Thursday, September 3, 2020 9:22:35 AM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: homework
No problem, do you want a video call or on phone?
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 03 September 2020 08:53
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: homework
Good morning Jen,
diray card attached, I also attached handout 4a if we have time to discuss that too please?
I can't fremember the other sheets for homework anbd have been stressing about this as you and Geena mentioned different sheets, please could you remind me?>
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Pj is okay today Marie
On the tablet phone number?
From: Marie Brown <mariembrown@hotmail.com>
Sent: 03 September 2020 09:51
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: homework
I can video call but I'm still in pyjamas. Carer came too early and woke me up so I didn't have time to shower.
I have to do that lunch time. Is pyjamas ok?
If not phone call please.
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Thursday, September 3, 2020 9:22:35 AM
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: homework
No problem, do you want a video call or on phone?
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 03 September 2020 08:53
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: homework
Good morning Jen,
diray card attached, I also attached handout 4a if we have time to discuss that too please?
I can't fremember the other sheets for homework anbd have been stressing about this as you and Geena mentioned different sheets,
please could you remind me?>
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 09 Sep 2020 08:21:02 +0000RE: Zoom virtual group details for DBT Tuesdays
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie
Hopefully these links work, if not let us know
https://www.youtube.com/watch?v=SJOjpprbfeE <https://www.youtube.com/watch?v=SJOjpprbfeE>
https://www.youtube.com/watch?v=y0NF4PRhqg0 <https://www.youtube.com/watch?v=y0NF4PRhqg0>
Tarv
From: Marie Brown <mariembrown@hotmail.com>
Sent: 08 September 2020 17:27
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Re: Zoom virtual group details for DBT Tuesdays
Hi everyone,
Could you please send the video links for the group this morning?
Copy and paste wasn't working and I didn't find a solution before group ended but I'd really like to watch the full video of the owls again as we missed the audio at the start and it looked helpful.
Sorry for any inconvenience.
Many thanks,
Marie
Sent from my phone, sorry for any typos I missed
________________________________
From: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net <mailto:bchft.dbt.sandwell@nhs.net> >
Sent: Wednesday, July 8, 2020 2:00:50 PM
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net <mailto:bchft.dbt.sandwell@nhs.net> >
Subject: Zoom virtual group details for DBT Tuesdays
Hi all, please see below for link to join the DBT group on Tuesday Mornings via Zoom, Our new online system we will be using for group. I would recommend you watch a video on you tube about how to use zoom or see the contract we have sent out In post and in email attachment. As I said in last group, once you click the link, it will be the same link for every week of this module, once you log in you will go to a waiting room. A group facilitator will bring you in so donât worry if you stay there a little bit if you arrive late, we will bring you in after mindfulness. Whilst waiting please practice your own mindfulness. Just like in group please try to be on time.
The log in details will change every module. Please do not attempt to log in at any other time or day as other groups will be running and you will not be allowed entry.
If you want to log on a bit earlier next week for a practice I will be available from 9:15am if you want to log in and chat amongst yourselves for a bit.
VirtualGroup Room03 is inviting you to a scheduled Zoom meeting.
Topic: DBT Tuesday Group
Time: This is a recurring meeting Meet anytime
Join Zoom Meeting
https://us02web.zoom.us/j/81008954369?pwd=V0JjTzFNVjk4cnZMRCtEa2V6U2Z5dz09
Meeting ID: 810 0895 4369
Password: 336978
One tap mobile
+442034815240,,81008954369#,,,,0#,,336978# United Kingdom
+441314601196,,81008954369#,,,,0#,,336978# United Kingdom
Dial by your location
+44 203 481 5240 United Kingdom
+44 131 460 1196 United Kingdom
+44 203 051 2874 United Kingdom
+44 203 481 5237 United Kingdom
Meeting ID: 810 0895 4369
Password: 336978
Find your local number: https://us02web.zoom.us/u/kebLpk7nVR <https://us02web.zoom.us/u/kebLpk7nVR>
Thanks
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie
Hopefully these links work, if not let us know
https://www.youtube.com/watch?v=SJOjpprbfeE
https://www.youtube.com/watch?v=y0NF4PRhqg0
Tarv
From: Marie Brown <mariembrown@hotmail.com>
Sent: 08 September 2020 17:27
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <bchft.dbt.sandwell@nhs.net>
Subject: Re: Zoom virtual group details for DBT Tuesdays
Hi everyone,
Could you please send the video links for the group this morning?
Copy and paste wasn't working and I didn't find a solution before group ended but I'd really like to watch the full video of the owls again as we missed the audio at the start and it
looked helpful.
Sorry for any inconvenience.
Many thanks,
Marie
Sent from my phone, sorry for any typos I missed
From: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < bchft.dbt.sandwell@nhs.net >
Sent: Wednesday, July 8, 2020 2:00:50 PM
To: DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < bchft.dbt.sandwell@nhs.net >
Subject: Zoom virtual group details for DBT Tuesdays
Hi all, please see below for link to join the DBT group on Tuesday Mornings via Zoom, Our new online system we will be using for group. I would recommend you watch a video on you tube about how to use zoom or see the contract we have
sent out In post and in email attachment. As I said in last group, once you click the link, it will be the same link for every week of this module, once you log in you will go to a waiting room. A group facilitator will bring you in so donât worry if you stay
there a little bit if you arrive late, we will bring you in after mindfulness. Whilst waiting please practice your own mindfulness. Just like in group please try to be on time.
The log in details will change every module. Please do not attempt to log in at any other time or day as other groups will be running and you will not be allowed entry.
If you want to log on a bit earlier next week for a practice I will be available from 9:15am if you want to log in and chat amongst yourselves for a bit.
VirtualGroup Room03 is inviting you to a scheduled Zoom meeting.
Topic: DBT Tuesday Group
Time: This is a recurring meeting Meet anytime
Join Zoom Meeting
https://us02web.zoom.us/j/81008954369?pwd=V0JjTzFNVjk4cnZMRCtEa2V6U2Z5dz09
Meeting ID: 810 0895 4369
Password: 336978
One tap mobile
+442034815240,,81008954369#,,,,0#,,336978# United Kingdom
+441314601196,,81008954369#,,,,0#,,336978# United Kingdom
Dial by your location
+44 203 481 5240 United Kingdom
+44 131 460 1196 United Kingdom
+44 203 051 2874 United Kingdom
+44 203 481 5237 United Kingdom
Meeting ID: 810 0895 4369
Password: 336978
Find your local number:
https://us02web.zoom.us/u/kebLpk7nVR
Thanks
Jen
Dialectical Behavioural Therapy Team
Sandwell Treatment Team
Quayside House
Rounds Green Road
Oldbury
B69 2DG
0121 543 4295 / 4292
Please be advised that this email is NOT to be used for emergency or crisis contact. Please follow you crisis plan or call the Duty worker on the numbers above.
OUT OF HOURS: please contact the crisis team 0121 543 4100 or follow your individual crisis plan.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 10 Sep 2020 08:41:15 +0000RE: 1 to 1
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Sure no problem
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 10 September 2020 9:31 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: 1 to 1
Good morning Jen,
Please could we do the same as last week? Video over 07505826656?
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Sure no problem
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 10 September 2020 9:31 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: 1 to 1
Good morning Jen,
Please could we do the same as last week? Video over 07505826656?
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 15 Sep 2020 13:48:47 +0000you tube link
- From
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- To
- "DBTSANDWELL (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <bchft.dbt.sandwell@nhs.net>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi
This link is from an American site so watch any judgements and see how you get on
https://youtu.be/g3XYAcSaGss
DBT Team
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi
This link is from an American site so watch any judgements and see how you get on
https://youtu.be/g3XYAcSaGss
DBT Team
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 17 Sep 2020 09:40:33 +0000RE: Homework
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
It seems you are having a problem connecting? Is that true?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 September 2020 5:09 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Homework
Good afternoon Jen,
I hope you are well, I have attached my diary card and chain analysis for this week.
Regards,
Marie Brown <http://www.techtime.co.uk> â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
It seems you are having a problem connecting? Is that true?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 16 September 2020 5:09 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Homework
Good afternoon Jen,
I hope you are well, I have attached my diary card and chain analysis for this week.
Regards,
Marie Brown â
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 18 Sep 2020 07:56:18 +0000RE: Skills
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Morning Marie, sorry to hear of your loss, I can call you at 9:15 before a meeting.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 18 September 2020 07:24
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Skills
Hi Jen,
Eve died yesterday and I'm struggling to find skills to help, distress tolerance skills like tipp and stop got me through the night but I'm trying to regulate and struggling.
Could we please maybe talk of you have a few minutes? If not it's ok I can call duty if things get too hairy.
Regards Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Morning Marie, sorry to hear of your loss, I can call you at 9:15 before a meeting.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 18 September 2020 07:24
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Skills
Hi Jen,
Eve died yesterday and I'm struggling to find skills to help, distress tolerance skills like tipp and stop got me through the night but I'm trying to regulate and struggling.
Could we please maybe talk of you have a few minutes? If not it's ok I can call duty if things get too hairy.
Regards Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 01 Oct 2020 08:46:15 +0000Re: Screenshot (1 Oct 2020 9:18:17 am)
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Screenshot_20201001-091817.png; Screenshot_20201001-091817.png
Marie don't worry I currently have no work tech or home internet so we have to accept that tech breaks. If I can't get it working by 10 we will have to try over telephones Get Outlook for Android <https://aka.ms/ghei36> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: Thursday, October 1, 2020 9:28:33 AM To: Jennifer Mannix <jennifer.mannix@nhs.net> Subject: Screenshot (1 Oct 2020 9:18:17 am) Trying to send homework but it's stuck in my outbox. I now have a 3 SIM in my tablet, unlimited data £18 per month. 02 sun in my phone, 80g data £20 per month Neither of them have day connection, both under 3meg depending on position in flat so this week I got an EE sun on payg. I paid £30 for 60g and have a faster connection but it keeps crashing out. I can't solve these tech problems but I'm trying Sent from my phone, sorry for any typos I missed ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail Marie don't worry I currently have no work tech or home internet so we have to accept that tech breaks. If I can't get it working by 10 we will have to try over telephones Get Outlook for Android From: Marie Brown <mariembrown@hotmail.com> Sent: Thursday, October 1, 2020 9:28:33 AM To: Jennifer Mannix <jennifer.mannix@nhs.net> Subject: Screenshot (1 Oct 2020 9:18:17 am) Trying to send homework but it's stuck in my outbox. I now have a 3 SIM in my tablet, unlimited data £18 per month. 02 sun in my phone, 80g data £20 per month Neither of them have day connection, both under 3meg depending on position in flat so this week I got an EE sun on payg. I paid £30 for 60g and have a faster connection but it keeps crashing out. I can't solve these tech problems but I'm trying Sent from my phone, sorry for any typos I missed ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Tue, 06 Oct 2020 09:54:09 +0000APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- "'mariembrown@hotmail.com'" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Patient
I have attempted to call you on landline and mobile this morning without success, could I kindly ask you give me a call and I will let you know the details of your telephone appointment with Mr Metcalfe. 0121 371 6878 direct line to me.
Many thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://www.uhb.nhs.uk/ask>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Patient
I have attempted to call you on landline and mobile this morning without success, could I kindly ask you give me a call and I will let you know the details of your telephone appointment with Mr Metcalfe. 0121 371 6878 direct line to me.
Many thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
Wed, 07 Oct 2020 14:06:04 +0000Automatic reply: APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Please note I am out of the office and will answer any queries upon my return. My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around. Thanks Kate Please note I am out of the office and will answer any queries upon my return. My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around. Thanks Kate
Wed, 14 Oct 2020 07:34:41 +0000RE: Willful or exhausted?
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
It could be both, It could be neither. Curiosity is key. I am happy to talk this through in our 1:1 if you plan to attend. Which I hope you do. Can be done by phone to limit connection issues , you can even wear headphones so you donât have to hold a phone.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 14 October 2020 08:08
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Willful or exhausted?
Hi Jen,
I've been thinking about what your said and it's kept me up half the night trying to work out of this is willful or exhaustion.
Last week was rough, it turns out my anti depressant was missing from my medipack so that won't have helped. But I'm back on it now and still feel the same.
I'm trying to get through each day as best I can print one for in front of the other. I don't have enough energy to think more than that but I've kept myself safe for a week doing that hoping if I take care of the basics and keep checking the facts etc I won't hurt anyone.
How would I know if I'm struggling because of willfulness or being overwhelmed?
Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
It could be both, It could be neither. Curiosity is key. I am happy to talk this through in our 1:1 if you plan to attend. Which I
hope you do. Can be done by phone to limit connection issues , you can even wear headphones so you donât have to hold a phone.
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 14 October 2020 08:08
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Willful or exhausted?
Hi Jen,
I've been thinking about what your said and it's kept me up half the night trying to work out of this is willful or exhaustion.
Last week was rough, it turns out my anti depressant was missing from my medipack so that won't have helped. But I'm back on it now and still feel the same.
I'm trying to get through each day as best I can print one for in front of the other. I don't have enough energy to think more than that but I've kept myself safe for a week doing that
hoping if I take care of the basics and keep checking the facts etc I won't hurt anyone.
How would I know if I'm struggling because of willfulness or being overwhelmed?
Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 21 Oct 2020 08:09:16 +0000RE: Thank you for my certificate, stone and progress not perfection.
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Your welcome, I hope to call you later if okay?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 October 2020 7:16 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Thank you for my certificate, stone and progress not perfection.
Very much appreciated,
Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Your welcome, I hope to call you later if okay?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 20 October 2020 7:16 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Thank you for my certificate, stone and progress not perfection.
Very much appreciated,
Marie
Sent from my phone, sorry for any typos I missed
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 29 Oct 2020 09:32:41 +0000APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Patient
I have sent you a letter in the post, but wanted to ensure you were aware and the letter didnât go astray, hence my email.
I have made you an appointment for Face2Face consultation with Mr Metcalfe on Monday 16th November 2020 @ 15.30pm âArea 1 QEHB.
Any queries, please do not hesitate to contact me.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://www.uhb.nhs.uk/ask>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Patient
I have sent you a letter in the post, but wanted to ensure you were aware and the letter didnât go astray, hence my email.
I have made you an appointment for Face2Face consultation with Mr Metcalfe on
Monday 16 th November 2020 @ 15.30pm âArea 1 QEHB.
Any queries, please do not hesitate to contact me.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
Thu, 29 Oct 2020 09:42:15 +0000RE: APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Patient
Thank you for your email. I will update your electronic records.
Many thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://www.uhb.nhs.uk/ask>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 29 October 2020 09:41
To: Kate Thompson (Neuro)
Subject: Re: APPOINTMENT
Dear Kate,
Thank you so much for emailing too. I picked up keys for my new home yesterday and will be moving in this weekend so I'm incredibly grateful.
My new address is:
8 Boldmere Court, Great Barr, West Midlands, B43 5PH
No change to my mobile number 07505826656.
I can confirm I will attend on 16th November.
Take care and stay safe,
Marie Brown
Sent from my phone, sorry for any typos I missed
________________________________
From: Kate Thompson (Neuro) <Kate.Thompson@uhb.nhs.uk>
Sent: Thursday, October 29, 2020 9:32:41 AM
To: 'Marie Brown' <mariembrown@hotmail.com>
Subject: APPOINTMENT
Dear Patient
I have sent you a letter in the post, but wanted to ensure you were aware and the letter didnât go astray, hence my email.
I have made you an appointment for Face2Face consultation with Mr Metcalfe on Monday 16th November 2020 @ 15.30pm âArea 1 QEHB.
Any queries, please do not hesitate to contact me.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://www.uhb.nhs.uk/ask>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Patient
Thank you for your email. I will update your electronic records.
Many thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 29 October 2020 09:41
To: Kate Thompson (Neuro)
Subject: Re: APPOINTMENT
Dear Kate,
Thank you so much for emailing too. I picked up keys for my new home yesterday and will be moving in this weekend so I'm incredibly grateful.
My new address is:
8 Boldmere Court, Great Barr, West Midlands, B43 5PH
No change to my mobile number 07505826656.
I can confirm I will attend on 16th November.
Take care and stay safe,
Marie Brown
Sent from my phone, sorry for any typos I missed
From: Kate Thompson (Neuro) <Kate.Thompson@uhb.nhs.uk>
Sent: Thursday, October 29, 2020 9:32:41 AM
To: 'Marie Brown' <mariembrown@hotmail.com>
Subject: APPOINTMENT
Dear Patient
I have sent you a letter in the post, but wanted to ensure you were aware and the letter didnât go astray, hence my email.
I have made you an appointment for Face2Face consultation with Mr Metcalfe on
Monday 16 th November 2020 @ 15.30pm âArea 1 QEHB.
Any queries, please do not hesitate to contact me.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
and Mr Vinod Pannirselvam - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-25 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
Fri, 06 Nov 2020 09:13:38 +0000info and outcome measures
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Requol 20 one page.pdf; Sandwell DBT Measures march 2020.docx
Hi Marie
Please find attached the outcome measures, please consider a wise mind approach and an overall self-assessment. When I have them back I will analysis the data and give you feedback.
Stay safe, if you have internet we can do a video chat next session and phone is okay if not â just let me know
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie
Please find attached the outcome measures, please consider a wise mind approach and an overall self-assessment. When I have them back I will analysis the data and give you feedback.
Stay safe, if you have internet we can do a video chat next session and phone is okay if not â just let me know
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 12 Nov 2020 09:43:24 +0000RE: info and outcome measures
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie our next session is not till 19th at 09:30 you requested a 2 week session, so not a problem at all Marie! Hope everything goes well
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 11 November 2020 11:01 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: info and outcome measures
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Hi Jen,
I'm sorry for the short notice but could we please reschedule? I'm in Sandwell General and won't be home in time for our session.
Take care,
Marie
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Friday, November 6, 2020 9:13:38 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: info and outcome measures
Hi Marie
Please find attached the outcome measures, please consider a wise mind approach and an overall self-assessment. When I have them back I will analysis the data and give you feedback.
Stay safe, if you have internet we can do a video chat next session and phone is okay if not â just let me know
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie our next session is not till 19 th at 09:30 you requested a 2 week session, so not a problem at all Marie! Hope
everything goes well
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 11 November 2020 11:01 PM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: info and outcome measures
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Hi Jen,
I'm sorry for the short notice but could we please reschedule? I'm in Sandwell General and won't be home in time for our session.
Take care,
Marie
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Friday, November 6, 2020 9:13:38 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: info and outcome measures
Hi Marie
Please find attached the outcome measures, please consider a wise mind approach and an overall self-assessment. When I have them back I will analysis the data and give you feedback.
Stay safe, if you have internet we can do a video chat next session and phone is okay if not â just let me know
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 26 Nov 2020 09:24:13 +0000er flow chart
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Emotional Regulation flow chart with op action skills.docx
First attempt for discussion
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
First attempt for discussion
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailThu, 26 Nov 2020 10:21:00 +0000RE: er flow chart
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Emotional Regulation flow chart with op action skills.docx
Updated version
From: Marie Brown <mariembrown@hotmail.com>
Sent: 26 November 2020 09:34
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: er flow chart
I am here, sorry I missed the call I dropped the phone
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Thursday, November 26, 2020 9:24:13 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: er flow chart
First attempt for discussion
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Updated version
From: Marie Brown <mariembrown@hotmail.com>
Sent: 26 November 2020 09:34
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: er flow chart
I am here, sorry I missed the call I dropped the phone
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Thursday, November 26, 2020 9:24:13 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: er flow chart
First attempt for discussion
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailTue, 08 Dec 2020 13:17:49 +0000RE: info and outcome measures
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
No problem Marie, I will also send in post and flow chart.
Fully understand the need delaying 1:1 for a bit. Email when your out of hospital and up to a session. Ideally before xmas however if needed we could make it for the first week of Jan.
Good luck with the operation! I hope all goes well, remember progress not perfection!
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 08 December 2020 9:58 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: info and outcome measures
Good morning Jen,
I hope you are well and staying safe?
I'm sorry but I'm still struggling to fill in the forms you sent. Could you please send the outcome measures as a pdf? I can print it and fill it in by hand, but i havent been able to get office working yet to open it and print it, word documents are no good right now, only pdf's. I have been trying, I haven't just left it until now, but I haven't been able to convert them. I also can't view the emotion regulation flowchart properly for the samr reason.
Also, I am having surgery tomorrow, they called last week to organise it and I've had the pre op and covid swab but it's meant things I had planned to do have been delayed while i diverted my efforts to doing everything i need to prepare and self isolate.
Could we please reschedule the last 1to1 until I have recovered from surgery? I can I'm really sorry but everything happeneing so close together means no matter how much I am doing the to do lists aren't going down they are getting longer.
Regards,
Marie Brown <http://www.techtime.co.uk> â
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: 06 November 2020 9:13 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: info and outcome measures
Hi Marie
Please find attached the outcome measures, please consider a wise mind approach and an overall self-assessment. When I have them back I will analysis the data and give you feedback.
Stay safe, if you have internet we can do a video chat next session and phone is okay if not â just let me know
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
No problem Marie, I will also send in post and flow chart.
Fully understand the need delaying 1:1 for a bit. Email when your out of hospital and up to a session. Ideally before xmas however
if needed we could make it for the first week of Jan.
Good luck with the operation! I hope all goes well, remember progress not perfection!
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 08 December 2020 9:58 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: info and outcome measures
Good morning Jen,
I hope you are well and staying safe?
I'm sorry but I'm still struggling to fill in the forms you sent. Could you please send the outcome measures as a pdf? I can print
it and fill it in by hand, but i havent been able to get office working yet to open it and print it, word documents are no good right now, only pdf's. I have been trying, I haven't just left it until now, but I haven't been able to convert them. I also can't
view the emotion regulation flowchart properly for the samr reason.
Also, I am having surgery tomorrow, they called last week to organise it and I've had the pre op and covid swab but it's meant things
I had planned to do have been delayed while i diverted my efforts to doing everything i need to prepare and self isolate.
Could we please reschedule the last 1to1 until I have recovered from surgery? I can I'm really sorry but everything happeneing so
close together means no matter how much I am doing the to do lists aren't going down they are getting longer.
Regards,
Marie Brown â
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: 06 November 2020 9:13 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: info and outcome measures
Hi Marie
Please find attached the outcome measures, please consider a wise mind approach and an overall self-assessment. When I have them back I will analysis the data and give you
feedback.
Stay safe, if you have internet we can do a video chat next session and phone is okay if not â just let me know
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 11 Dec 2020 10:16:02 +0000outcome measure
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- outcome measures pdf.pdf; Requol 20 one page.pdf
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 16 Dec 2020 09:23:35 +0000RE: outcome measure
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23 rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide
because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailWed, 16 Dec 2020 11:32:48 +0000FW: outcome measure
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- "Marie Brown (mariembrown@hotmail.com)" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Wednesday 23rd morning has just gone im afraid, though I can do 11am now.
Jen
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 16 December 2020 09:24
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: outcome measure
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Wednesday 23 rd morning has just gone im afraid, though I can do 11am now.
Jen
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 16 December 2020 09:24
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: outcome measure
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23 rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide
because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 18 Dec 2020 08:25:59 +0000RE: outcome measure
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Today at 1pm is perfect, shall I call mobile or do you have video chat capability now?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 17 December 2020 20:30
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: outcome measure
Hi Jen, I'm sorry I've only just seen your email. If you are still available tomorrow at 1pm that would be great. My nephew's will be with me on the 23rd.
Regards,
Marie
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Wednesday, December 16, 2020 11:32:48 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: FW: outcome measure
Wednesday 23rd morning has just gone im afraid, though I can do 11am now.
Jen
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 16 December 2020 09:24
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: outcome measure
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Today at 1pm is perfect, shall I call mobile or do you have video chat capability now?
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 17 December 2020 20:30
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: outcome measure
Hi Jen, I'm sorry I've only just seen your email. If you are still available tomorrow at 1pm that would be great. My nephew's will be with me on the 23rd.
Regards,
Marie
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Wednesday, December 16, 2020 11:32:48 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: FW: outcome measure
Wednesday 23 rd morning has just gone im afraid, though I can do 11am now.
Jen
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 16 December 2020 09:24
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: outcome measure
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23 rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide
because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 18 Dec 2020 11:28:24 +0000RE: outcome measure
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Great I will text you a link and email you a link it will be on a e clinic platform not zoom
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 18 December 2020 9:03 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: outcome measure
Thank you. I have WiFi, video call is fine. Will it be on zoom out the thing where you senda link?
Regards,
Marie
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Friday, December 18, 2020 8:25:59 AM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: outcome measure
Today at 1pm is perfect, shall I call mobile or do you have video chat capability now?
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 17 December 2020 20:30
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Re: outcome measure
Hi Jen, I'm sorry I've only just seen your email. If you are still available tomorrow at 1pm that would be great. My nephew's will be with me on the 23rd.
Regards,
Marie
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Wednesday, December 16, 2020 11:32:48 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: FW: outcome measure
Wednesday 23rd morning has just gone im afraid, though I can do 11am now.
Jen
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 16 December 2020 09:24
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: outcome measure
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
________________________________
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net <mailto:jennifer.mannix@nhs.net> >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown (mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> ) <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail <https://portal.nhs.net/help/joiningnhsmail>
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Great I will text you a link and email you a link it will be on a e clinic platform not zoom
Jen
From: Marie Brown <mariembrown@hotmail.com>
Sent: 18 December 2020 9:03 AM
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net>
Subject: Re: outcome measure
Thank you. I have WiFi, video call is fine. Will it be on zoom out the thing where you senda link?
Regards,
Marie
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Friday, December 18, 2020 8:25:59 AM
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: outcome measure
Today at 1pm is perfect, shall I call mobile or do you have video chat capability now?
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 17 December 2020 20:30
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Re: outcome measure
Hi Jen, I'm sorry I've only just seen your email. If you are still available tomorrow at 1pm that would be great. My nephew's will be with me on the 23rd.
Regards,
Marie
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Wednesday, December 16, 2020 11:32:48 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: FW: outcome measure
Wednesday 23 rd morning has just gone im afraid, though I can do 11am now.
Jen
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 16 December 2020 09:24
To: Marie Brown < mariembrown@hotmail.com >
Subject: RE: outcome measure
Thank you for your outcome measures I will get on that this week.
I do have space for our last session tomorrow at 09: 30am
Or Friday at 1pm
Or Wednesday 23 rd at 0930 or 10am.
Any good for you?
Jen
From: Marie Brown < mariembrown@hotmail.com >
Sent: 15 December 2020 11:22
To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < jennifer.mannix@nhs.net >
Subject: Re: outcome measure
Happy Tuesday Jen,
Thank you for the posted form and flowchart, I've completed and returned the form immediately.
The flowchart looks great, I can follow it and see how this will help me identify what's going on and options for balancing out again.
I realise that you are likely breaking up for a week deserved rest soon so I will leave it up to you for our final session to decide
because I don't have any other appointments, physio will begin after Christmas after the 4 to 6 week healing period.
Whenever is best for you will work for me too,
Best regards,
Marie
Sent from my phone, sorry for any typos I missed
From: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)
< jennifer.mannix@nhs.net >
Sent: Friday, December 11, 2020 10:16:02 AM
To: Marie Brown ( mariembrown@hotmail.com ) < mariembrown@hotmail.com >
Subject: outcome measure
Hi Marie, here are PDF versions as I say I will put some in the post
Fingers crossed I your recovery!
Jen
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch,
https://portal.nhs.net/help/joiningnhsmail
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailMon, 21 Dec 2020 10:45:30 +0000Case Study
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- HEX Case Study.docx
Hi Marie
I hope you had a great weekend.
Would you mind completing the attached case study please?
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
P {margin-top:0;margin-bottom:0;}
Hi Marie
I hope you had a great weekend.
Would you mind completing the attached case study please?
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailSat, 02 Jan 2021 14:03:10 +0000Your referral to Sandwell and West Birmingham Hospitals NHS Trust
- From
- "Noreply@CoMetrica.co.uk" <Noreply@CoMetrica.co.uk>
- To
- "Mariembrown@hotmail.com" <Mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Miss Marie Brown Dear Miss Brown, You have been referred to our Musculoskeletal (MSK) Service for assessment of your Low back/pelvis condition and we have arranged an appointment for you on 07-01-2021 at 14:00 .This will be a telephone call or virtual appointment unless you have specifically been informed that you need to attend the clinic. Before any treatment starts, we would like to ask you a few questions about your health and symptoms. Please complete this questionnaire BEFORE your appointment so that we can use this to guide your care plan. When your treatment is complete, we will ask you some more questions so that we can measure how effective your treatment has been. Please click on this link to answer the questions https://survey.cometrica.co.uk/login.aspx?qr=%2b4zJ7F3peWEBLJoVg0q5zQ%3d%3d The information you provide will remain confidential at all times. If you have any questions about this, you can call our team on 01215072664 (option 3). Our privacy statement can be found here https://www.swbh.nhs.uk/wp-content/uploads/2020/06/COMQ-SWBH-MSK-CoMetrica-Privacy-Notice.pdf Thank you for your time. Roanna Burgess Consultant Physiotherapist/MSK Lead Sandwell and West Birmingham Hospitals NHS Trust.
Thu, 07 Jan 2021 14:21:50 +0000Urgent medication request
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- swbccg.m85009.rchitre@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- PXL_20210107_141848983.jpg
I have now been without medication for overa week and cannot eat becausei am in so much pain. Could you please now issuea prescription or let me see the doctor so they can issue one directly.
Regards,
Marie
I have now been without medication for overa week and cannot eat becausei am in so much pain. Could you please now issuea prescription or let me see the doctor so they can issue one directly.
Regards, MarieMon, 11 Jan 2021 10:19:22 +0000Re: Case study
- From
- "CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)" <lorraine.crampton@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie
Happy New Year!
How are you getting on?
This is great, thank you. Do you give consent to this being used in our newsletter/media platforms? we can remove your name if you would like.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
________________________________
From: Marie Brown <mariembrown@hotmail.com>
Sent: Wednesday, December 30, 2020 11:56 PM
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) <lorraine.crampton@nhs.net>
Subject: Case study
Hi Lorraine,
Please let me know if this is ok? I did it on my phone so I'm not sure what colour things are our how the layout is ona full page.
I hope you had a great Christmas and wish you and your family all the best for 2021.
Best regards,
Marie
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
P {margin-top:0;margin-bottom:0;}
Hi Marie
Happy New Year!
How are you getting on?
This is great, thank you. Do you give consent to this being used in our newsletter/media platforms? we can remove your name if you would like.
Many Thanks
Lorraine Crampton
Link Worker Supervisor for Social Prescribing
07939 978 228
From: Marie Brown <mariembrown@hotmail.com>
Sent: Wednesday, December 30, 2020 11:56 PM
To: CRAMPTON, Lorraine (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT) <lorraine.crampton@nhs.net>
Subject: Case study
Hi Lorraine,
Please let me know if this is ok? I did it on my phone so I'm not sure what colour things are our how the layout is ona full page.
I hope you had a great Christmas and wish you and your family all the best for 2021.
Best regards,
Marie
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content
is safe.
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailFri, 22 Jan 2021 17:38:23 +0000Patient Online Services â your address details have been updated
- From
- Your Health Care Provider <NoReply@YourHealthCareProvider.co.uk>
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
Dear Marie Brown You are receiving this email as we have updated your demographics. If you sent through a demographics change request from online patient services, this is confirmation that the change has been made. If you did not send a request through we will have made the change to improve the quality of our records, this would usually mean a spelling correction or format change. If you have access to online patient services, log in and ensure that the updated details are correct. If you would like to discuss this further, please contact us. Do not reply to this email. Yours sincerely, Dr Chitres surgery Dear Marie Brown You are receiving this email as we have updated your demographics. If you sent through a demographics change request from online patient services, this is confirmation that the change has been made. If you did not send a request through we will have made the change to improve the quality of our records, this would usually mean a spelling correction or format change. If you have access to online patient services, log in and ensure that the updated details are correct. If you would like to discuss this further, please contact us. Do not reply to this email. Yours sincerely, Dr Chitres surgery
Mon, 01 Mar 2021 15:16:22 +0000APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- "'mariembrown@hotmail.com'" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Marie
Attempted to call you today without success. I have made an appointment for you with Mr Metcalfe for next week and would like to give details to you.
I will call you again tomorrow.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.uhb.nhs.uk%2Fask&data=04%7C01%7C%7C94436f67d8e44731bdd108d8dcc4f9f1%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637502085843095806%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IEYzT%2F5nlFlnGBi3lUNeHDoncP6BNKCzAO4Y6Ymctaw%3D&reserved=0>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Marie
Attempted to call you today without success. I have made an appointment for you with Mr Metcalfe for next week and would like to give details to you.
I will call you again tomorrow.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
Wed, 17 Mar 2021 14:31:59 +0000Automatic reply: APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Please note I am out of the office and will answer any queries upon my return. My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around. Thanks Kate Please note I am out of the office and will answer any queries upon my return. My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around. Thanks Kate
Tue, 30 Mar 2021 14:26:07 +0000RE: APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Patient
I havenât been able to see Mr Metcalfe for a couple of weeks, was hoping to see him today, but he may have been called away.
I have you in my post to discuss with him and will let you know asap. Just to let you know, I have posted your copy of the clinic letter, but I know you have emailed me since then.
Will be in touch.
Many thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.uhb.nhs.uk%2Fask&data=04%7C01%7C%7C9674e18de06649b094e108d8f387c3b8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637527111715954207%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MFwjrW6cy%2FU40i6ZKDeGOtY%2F58DXvJz3nW8fYk%2FnhQM%3D&reserved=0>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 30 March 2021 15:24
To: Kate Thompson (Neuro)
Subject: Re: APPOINTMENT
Hi Kate, are you back in the office now? Doctor Metcalf didn't call on the day of my appointment so I emailed you, and was wondering if you had a chance to read it please?
Regards,
Marie Brown <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsmex-ctp.trendmicro.com%2Fwis%2Fclicktime%2Fv1%2Fquery%3Furl%3Dhttp%253a%252f%252fwww.techtime.co.uk%26umid%3D066f7dda-a5f8-4fd9-b499-9a9b7d7701c2%26auth%3D63bbd00c10845279a2fe5539d5596f98d438cd84-5461bb1f7803901eeb6e796e125367d200513708&data=04%7C01%7C%7C9674e18de06649b094e108d8f387c3b8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637527111715964165%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HP5A8HKCriW%2BHZUI%2F9h23%2Fbj4nCPx%2B1PuO6Wpo%2F3ooA%3D&reserved=0> â
________________________________
From: Kate Thompson (Neuro) <Kate.Thompson@uhb.nhs.uk>
Sent: 17 March 2021 2:31 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Automatic reply: APPOINTMENT
Please note I am out of the office and will answer any queries upon my return.
My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around.
Thanks
Kate
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Patient
I havenât been able to see Mr Metcalfe for a couple of weeks, was hoping to see him today, but he may have been called away.
I have you in my post to discuss with him and will let you know asap. Just to let you know, I have posted your copy of the clinic letter, but I know you have
emailed me since then.
Will be in touch.
Many thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 30 March 2021 15:24
To: Kate Thompson (Neuro)
Subject: Re: APPOINTMENT
Hi Kate, are you back in the office now? Doctor Metcalf didn't call on the day of my appointment so I emailed you, and was wondering
if you had a chance to read it please?
Regards,
Marie
Brown â
From: Kate Thompson (Neuro) <Kate.Thompson@uhb.nhs.uk>
Sent: 17 March 2021 2:31 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Automatic reply: APPOINTMENT
Please note I am out of the office and will answer any queries upon my return.
My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around.
Thanks
Kate
Mon, 05 Apr 2021 13:21:23 +0000Your MSK treatment at Sandwell and West Birmingham Hospitals NHS Trust
- From
- "Noreply@CoMetrica.co.uk" <Noreply@CoMetrica.co.uk>
- To
- "Mariembrown@hotmail.com" <Mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Miss Marie Brown Dear Miss Brown, You were referred some time ago to our Musculoskeletal (MSK) Service for assessment of your Low back/pelvis condition. Now that we have provided advice or treatment, we would like to ask you a few questions about your health and symptoms. You may have answered the same or similar questions before, we need you to answer these again now so we can measure how effective your treatment has been for you. Please click on this link to answer the questions https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsurvey.cometrica.co.uk%2Flogin.aspx%3Fqr%3DI5yokv4i4T7eH6LyKUCR7Q%253d%253d&data=04%7C01%7C%7Cd1dd902b0760417c3f4c08d8f835b6d5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637532256864720625%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7RdXu4PzmbBwFFP73IGxWIjfasMgnPSSk4j2xKSQXS4%3D&reserved=0 The information you provide will remain confidential at all times. If you have any questions about this, you can call our team on 01215072664 (option 3). Our privacy statement can be found here https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.swbh.nhs.uk%2Fwp-content%2Fuploads%2F2020%2F06%2FCOMQ-SWBH-MSK-CoMetrica-Privacy-Notice.pdf&data=04%7C01%7C%7Cd1dd902b0760417c3f4c08d8f835b6d5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637532256864720625%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dq47l%2FeY3c6dvd25bK%2Bw7odyxK0i0%2FTVk2RfRCIeFeM%3D&reserved=0 Thank you for your time. Roanna Burgess Consultant Physiotherapist/MSK Lead Sandwell and West Birmingham Hospitals NHS Trust.
Tue, 06 Apr 2021 10:11:26 +0000RE: APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- 'Marie Brown' <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.gif
Dear Patient
I have spoken with Mr Metcalfe today and he is happy for me to rebook you for a telephone consultation, he did say he tried multiple times on the day of your appointment to reach you.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.uhb.nhs.uk%2Fask&data=04%7C01%7C%7C714d9ca3dd2e45b45e4c08d8f8e45901%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637533006917247291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lrfB%2FclEj7OC5FGpxTTjd97iBitDWwBXEFX7JQwlS1I%3D&reserved=0>
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 17 March 2021 14:32
To: Kate Thompson (Neuro)
Subject: Re: APPOINTMENT
Hi Kate,
how are you? I hope you and your family are safe and well?
Mr Metcalfe didn't call on Monday, but there's something I needed to ask him about. As you were so helpful before I wondered if you could please relay my question as I'm improving at walking and moving around every day and pain is much less of an issue so I'm delighted with how surgery went and that part of the call would be all positive anyway, so waiting for another appointment would be ok.
However, over the course of winter my bladder has been causing me issues because I can't feel how full it is, and when it's full it just suddenly gives up and I have a huge accident. I tried to problem solve by setting a timer for every two hours to go pee. It takes ages to start, like up to 15, 20 minutes but then I'll pee like a champion and it's obvious I needed to go, I just didn't know at all. I have a sensitive bladder and take tablets so I don't pee a little every time I sneeze or cough, I tried not taking that for 4 weeks. It didn't help with the problem it just got worse because I had little spills every time I cough as well as a nightmare in the bathroom. I'm at a loss how to solve this or find a way to cope more effectively?
Hopefully from that description he'll both recognise the problem and be aware of the related issue I'm experiencing. I would really appreciate it if he can advise or rebook the appointment to discuss it properly please?
Many thanks,
Marie Brown <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsmex-ctp.trendmicro.com%2Fwis%2Fclicktime%2Fv1%2Fquery%3Furl%3Dhttp%253a%252f%252fwww.techtime.co.uk%26umid%3De9500f1f-f0ae-4c82-85f0-a41b1bb6fade%26auth%3D9aea594fd821f6c84c492fec893b2cbf9b7962ca-a50306ed9e2ff9823a22d9d47d9d222be79e2fda&data=04%7C01%7C%7C714d9ca3dd2e45b45e4c08d8f8e45901%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637533006917247291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZsINGi2EooT1ZrPavtMcC5HhAAqG2yqSeZEAtiQJvPA%3D&reserved=0> â
________________________________
From: Kate Thompson (Neuro) <Kate.Thompson@uhb.nhs.uk>
Sent: 01 March 2021 3:16 PM
To: 'mariembrown@hotmail.com' <mariembrown@hotmail.com>
Subject: APPOINTMENT
Dear Marie
Attempted to call you today without success. I have made an appointment for you with Mr Metcalfe for next week and would like to give details to you.
I will call you again tomorrow.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
<https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.uhb.nhs.uk%2Fask&data=04%7C01%7C%7C714d9ca3dd2e45b45e4c08d8f8e45901%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637533006917257246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c%2FgvBqp1mpKIpgjV85vZFzRqViQZh31O2ht%2Bj3keHOI%3D&reserved=0>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Patient
I have spoken with Mr Metcalfe today and he is happy for me to rebook you for a telephone consultation, he did say he tried multiple times on the day of your
appointment to reach you.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
From: Marie Brown [mailto:mariembrown@hotmail.com]
Sent: 17 March 2021 14:32
To: Kate Thompson (Neuro)
Subject: Re: APPOINTMENT
Hi Kate,
how are you? I hope you and your family are safe and well?
Mr Metcalfe didn't call on Monday, but there's something I needed to ask him about. As you were so helpful before I wondered if
you could please relay my question as I'm improving at walking and moving around every day and pain is much less of an issue so I'm delighted with how surgery went and that part of the call would be all positive anyway, so waiting for another appointment would
be ok.
However, over the course of winter my bladder has been causing me issues because I can't feel how full it is, and when it's full
it just suddenly gives up and I have a huge accident. I tried to problem solve by setting a timer for every two hours to go pee. It takes ages to start, like up to 15, 20 minutes but then I'll pee like a champion and it's obvious I needed to go, I just didn't
know at all. I have a sensitive bladder and take tablets so I don't pee a little every time I sneeze or cough, I tried not taking that for 4 weeks. It didn't help with the problem it just got worse because I had little spills every time I cough as well
as a nightmare in the bathroom. I'm at a loss how to solve this or find a way to cope more effectively?
Hopefully from that description he'll both recognise the problem and be aware of the related issue I'm experiencing. I would really
appreciate it if he can advise or rebook the appointment to discuss it properly please?
Many thanks,
Marie
Brown â
From: Kate Thompson (Neuro) <Kate.Thompson@uhb.nhs.uk>
Sent: 01 March 2021 3:16 PM
To: 'mariembrown@hotmail.com' <mariembrown@hotmail.com>
Subject: APPOINTMENT
Dear Marie
Attempted to call you today without success. I have made an appointment for you with Mr Metcalfe for next week and would like to give details to you.
I will call you again tomorrow.
Thanks
Kate
Kate Thompson
Medical Secretary to Mr Stephen Metcalfe - Consultant Spinal Neurosurgeon
Internal:
16878
Email:
Kate.Thompson@uhb.nhs.uk
Web:
http://www.uhb.nhs.uk
2-01 East 2 QEH
Neurosurgery - University Hospitals Birmingham NHS Foundation Trust
, B15 2TH
Tue, 20 Apr 2021 16:04:02 +0000Automatic reply: APPOINTMENT
- From
- "Kate Thompson (Neuro)" <Kate.Thompson@uhb.nhs.uk>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Please note I am out of the office and will answer any queries upon my return. My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around. Thanks Kate Please note I am out of the office and will answer any queries upon my return. My typical working days are Monday, Tuesday and Thursday's per week, however I occasionally swop days around. Thanks Kate
Mon, 13 Sep 2021 09:30:48 +0000Automatic reply: Hi Jen,
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
 I am currently on Annual leave prior to Leaving Black Country Healthcare Foundation Trust For All client matters from 4th September 2021 Please contact the Team manager or deputy team managers for the appropriate locality For sandwell treatment team / wellbeing team - quayside house, rounds green road 0121 543 4295 or Wolverhampton complex care team localities - Jasmine ward Penn / steps to health Via Penn Reception 01902 444141 Kind regards Jen Mannix ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=04%7C01%7C%7C7825cf3783264e4d4d6208d976992d06%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637671222524655779%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hZbFFJA5PZWHESZ%2Fqw04ocGx3MzyN0ytP%2Fneubeuwhc%3D&reserved=0>  I am currently on Annual leave prior to Leaving Black Country Healthcare Foundation Trust For All client matters from 4th September 2021 Please contact the Team manager or deputy team managers for the appropriate locality For sandwell treatment team / wellbeing team - quayside house, rounds green road 0121 543 4295 or Wolverhampton complex care team localities - Jasmine ward Penn / steps to health Via Penn Reception 01902 444141 Kind regards Jen Mannix ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support
Tue, 14 Sep 2021 14:24:30 +0000Re: Hi Jen,
- From
- "MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <jennifer.mannix@nhs.net>
- To
- Marie Brown <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hello Marie. This has brought a huge smile to me. I am so pleased you have found this life. You worked very hard to achieve it and you deserve it. I am off to build a new life for myself now, moving away and strting new adventures. and as is often the case DBT will be evolving! All the best Marie. Jen Get Outlook for Android <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7C%7Cdac01d182ddc43e1108208d9778b5f18%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637672262743314145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=refkkC3%2BgfwPTUeS03c870iff7imVStAPzqKVeKKZJw%3D&reserved=0> ________________________________ From: Marie Brown <mariembrown@hotmail.com> Sent: Monday, September 13, 2021 10:30:44 AM To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net> Subject: Hi Jen, I just wanted to check in to both check you and the team are all ok as Covid had affected so many people, and to give you an update on my progress since finishing the course. I'm happy to reporti no longer feel "broken" and now I'm away from such a toxic environment I'm thriving. I've made lots of friends through meeting my new neighbours and my old friends have been visiting now they don't get harassed. Most importantly though I'm free to just be myself. I spend hours in the garden pottering about and watching the birds enjoy the feeders. I've taken up carpentry and my family and friends often drop off wood and old furniture for me to upcycle. I'm back to being my goofy self, bouncing back from set backs and trading/bartering favours to get the help i need. For example my cousin moved a load of furniture for me and I repaired his iPhone screen in exchange ð I still can't describe what was wrong with me when we met, looking backi think being so hemmed in not just by the neighbours but by the council staff as well just stopped me from being able to be me. I didn't know how to respond to things because everything was weighed against me. Mindfulness is easy now, as it was before I moved to Tipton. Living in the moment, in a healthy way. It would be lovely to come meet up if that's possible, to introduce you to the real Marie. You didn't get to meet her before because she was so buried under the negativity of ten years of harassment, discrimination and abuse. If that's not possible I understand and would just like to say thank you very much for saving my life. You and the team propped me up wheni was at breaking point, and kept me going when I had nothing more to give. Without all of you I wouldn't be here now, and I can barely express how grateful I am. I now have not justa life worth living, but I'm living my best life. My days are full of laughter and gratitude and I really recognise how important your support was and how littlei was able to convey my thanks. I am a little ashamed of how I spoke to you at times andi apologise wholeheartedly. Please understand I truly was not myself, I was buried inside a shell. Whether our paths cross again or not please know that you and the team you saved my life when I had given up all hour that things would get better and I'd ever feel whole again, and the skills you taught me helped me through the worst year of my life. I'm surrounded by people who accept me for who I am, and their love and positivity reinforces me every day. This life would not have been possible without all of you. My very best regards, Marie This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe. ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=04%7C01%7C%7Cdac01d182ddc43e1108208d9778b5f18%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637672262743314145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=d9NL9b2prW0XLiUhFLwZd5h1EXXQ1ZMK6fT7cZ2Aa5Q%3D&reserved=0> Hello Marie. This has brought a huge smile to me. I am so pleased you have found this life. You worked very hard to achieve it and you deserve it. I am off to build a new life for myself now, moving away and strting new adventures. and as is often the case DBT will be evolving! All the best Marie. Jen Get Outlook for Android From: Marie Brown <mariembrown@hotmail.com> Sent: Monday, September 13, 2021 10:30:44 AM To: MANNIX, Jennifer (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <jennifer.mannix@nhs.net> Subject: Hi Jen, I just wanted to check in to both check you and the team are all ok as Covid had affected so many people, and to give you an update on my progress since finishing the course. I'm happy to reporti no longer feel "broken" and now I'm away from such a toxic environment I'm thriving. I've made lots of friends through meeting my new neighbours and my old friends have been visiting now they don't get harassed. Most importantly though I'm free to just be myself. I spend hours in the garden pottering about and watching the birds enjoy the feeders. I've taken up carpentry and my family and friends often drop off wood and old furniture for me to upcycle. I'm back to being my goofy self, bouncing back from set backs and trading/bartering favours to get the help i need. For example my cousin moved a load of furniture for me and I repaired his iPhone screen in exchange ð I still can't describe what was wrong with me when we met, looking backi think being so hemmed in not just by the neighbours but by the council staff as well just stopped me from being able to be me. I didn't know how to respond to things because everything was weighed against me. Mindfulness is easy now, as it was before I moved to Tipton. Living in the moment, in a healthy way. It would be lovely to come meet up if that's possible, to introduce you to the real Marie. You didn't get to meet her before because she was so buried under the negativity of ten years of harassment, discrimination and abuse. If that's not possible I understand and would just like to say thank you very much for saving my life. You and the team propped me up wheni was at breaking point, and kept me going when I had nothing more to give. Without all of you I wouldn't be here now, and I can barely express how grateful I am. I now have not justa life worth living, but I'm living my best life. My days are full of laughter and gratitude and I really recognise how important your support was and how littlei was able to convey my thanks. I am a little ashamed of how I spoke to you at times andi apologise wholeheartedly. Please understand I truly was not myself, I was buried inside a shell. Whether our paths cross again or not please know that you and the team you saved my life when I had given up all hour that things would get better and I'd ever feel whole again, and the skills you taught me helped me through the worst year of my life. I'm surrounded by people who accept me for who I am, and their love and positivity reinforces me every day. This life would not have been possible without all of you. My very best regards, Marie This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe. ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support
Thu, 28 Apr 2022 09:42:44 +0000Accept
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- nhswebsite.servicedesk@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- None visible
Do not delete the following message:
Ref:MSGNHSD0332361_1Cm6CYsxJsNtNYVy
Regards,
Marie Brown <http://www.techtime.co.uk> â
P {margin-top:0;margin-bottom:0;}
Do not delete the following message:
Ref:MSGNHSD0332361_1Cm6CYsxJsNtNYVy
Regards,
Marie
Brown âWed, 25 Jan 2023 13:21:21 +0000Your appointment reminder: Wed 1st Feb 4.45pm at Queen Elizabeth Hospital
- From
- University Hospitals Birmingham NHS Foundation Trust <no-reply@drdoctor.co.uk>
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
Your appointment reminder
View appointment online <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.drdoctor.co.uk%2Fappointment%2F74c2fe24-23ef-4cce-9964-3d1a9bf09d52%3Ftoken%3Dpg4NKPOUUEvJFnPRyf9zgZHBAtpiKptvoWMzpa5aOak%252bk%253d&data=05%7C01%7C%7C81443d6a5cb942fb066708dafed70dce%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102496852119217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZLejguKWJyHeLw1Wm4sssLrlPWns%2BY7qpIQvdVwbnxk%3D&reserved=0>
Queen Elizabeth Hospital
Wed 1st Feb 4.45pm
From: University Hospitals Birmingham
Dear Marie,
Neurosurgery appointment reminder: Wed 1st Feb at 4.45pm at Queen Elizabeth Hospital
Manage your appointment online: https://drdoctor.thirdparty.nhs.uk/p1d5mLfGop85wFj
For queries call 0121 371 7070
Please remember not all appointments are face to face. Please check your letter. More info can be found on the UHB website: https://www.uhb.nhs.uk/patients/outpatients/
________________________________
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
B15 2GW
0121 371 7070 <tel:0121 371 7070>
<https://my.drdoctor.co.uk/assets/images/logo/uhb.png>
Don't recognise this appointment? <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrdoctor.zendesk.com%2Fhc%2Fen-gb%2Farticles%2F203171691-Appointments-you-didn-t-know-about&data=05%7C01%7C%7C81443d6a5cb942fb066708dafed70dce%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102496852119217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MFuUhEUR7LxexVAHQypqBtbaIxOCwjc37k71dsbWTJo%3D&reserved=0>
Change appointment <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.drdoctor.co.uk%2Fappointment%2Frebook%2F74c2fe24-23ef-4cce-9964-3d1a9bf09d52%3Ftoken%3Dpg4NKPOUUEvJFnPRyf9zgZHBAtpiKptvoWMzpa5aOak%252bk%253d&data=05%7C01%7C%7C81443d6a5cb942fb066708dafed70dce%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102496852119217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=h1mXuephVhcI0lxroKW3EbFC0pZEjJL66RJeYurIHBA%3D&reserved=0> Login for more details <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.drdoctor.co.uk%2Flogin%2F74c2fe24-23ef-4cce-9964-3d1a9bf09d52%3Ftoken%3Dpg4NKPOUUEvJFnPRyf9zgZHBAtpiKptvoWMzpa5aOak%252bk%253d&data=05%7C01%7C%7C81443d6a5cb942fb066708dafed70dce%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102496852119217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GbPAqrV9gLVAYeFcs1BFZm%2FmDkY6haasc9TH5cVAkgE%3D&reserved=0>
Sent by DrDoctor on behalf of University Hospitals Birmingham NHS Foundation Trust
Want to change how you receive these emails?
You can unsubscribe from future emails <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.drdoctor.co.uk%2Funsubscribe%2F0ef2c9cd-2484-43cf-8de2-f3ecf302bbfd&data=05%7C01%7C%7C81443d6a5cb942fb066708dafed70dce%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102496852119217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BYS9WTt13LmY%2Bg8%2Fy625sxudzCns2DN5oc6Czs7tkt4%3D&reserved=0>
p {
margin: 10px 0;
padding: 0;
}
table {
border-collapse: collapse;
}
h1, h2, h3, h4, h5, h6 {
display: block;
margin: 0;
padding: 0;
}
img, a img {
border: 0;
height: auto;
outline: none;
text-decoration: none;
}
body, #bodyTable, #bodyCell {
height: 100%;
margin: 0;
padding: 0;
width: 100%;
}
#outlook a {
padding: 0;
}
img {
-ms-interpolation-mode: bicubic;
}
table {
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
.ReadMsgBody {
width: 100%;
}
.ExternalClass {
width: 100%;
}
p, a, li, td, blockquote {
mso-line-height-rule: exactly;
}
a[href^=tel], a[href^=sms] {
color: inherit;
cursor: default;
text-decoration: none;
}
p, a, li, td, body, table, blockquote {
-ms-text-size-adjust: 100%;
-webkit-text-size-adjust: 100%;
}
.ExternalClass, .ExternalClass p, .ExternalClass td, .ExternalClass div, .ExternalClass span, .ExternalClass font {
line-height: 100%;
}
a[x-apple-data-detectors] {
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
.templateContainer {
max-width: 600px !important;
}
a.mcnButton {
display: block;
}
.mcnImage {
vertical-align: bottom;
}
.mcnTextContent {
word-break: break-word;
}
.mcnTextContent img {
height: auto !important;
}
.mcnDividerBlock {
table-layout: fixed !important;
}
body, #bodyTable {
background-color: #e6e6e6;
}
#bodyCell {
border-top: 0;
}
h1 {
color: #202020;
font-family: Helvetica;
font-size: 26px;
font-style: normal;
font-weight: bold;
line-height: 125%;
letter-spacing: normal;
text-align: left;
}
h2 {
color: #202020;
font-family: Helvetica;
font-size: 22px;
font-style: normal;
font-weight: bold;
line-height: 125%;
letter-spacing: normal;
text-align: left;
}
h3 {
color: #202020;
font-family: Helvetica;
font-size: 20px;
font-style: normal;
font-weight: bold;
line-height: 125%;
letter-spacing: normal;
text-align: left;
}
h4 {
color: #202020;
font-family: Helvetica;
font-size: 18px;
font-style: normal;
font-weight: bold;
line-height: 125%;
letter-spacing: normal;
text-align: left;
}
#templatePreheader {
background-color: #005EB8;
border-top: 0;
border-bottom: 0;
padding-top: 9px;
padding-bottom: 9px;
}
#templatePreheader .mcnTextContent, #templatePreheader .mcnTextContent p {
color: #656565;
font-family: Helvetica;
font-size: 12px;
line-height: 150%;
text-align: left;
}
#templatePreheader .mcnTextContent a, #templatePreheader .mcnTextContent p a {
color: #656565;
font-weight: normal;
text-decoration: underline;
}
#templateHeader {
background-color: #f7f7f7;
border-top: 0;
border-bottom: 0;
padding-top: 9px;
padding-bottom: 0;
}
#templateHeader .mcnTextContent, #templateHeader .mcnTextContent p {
color: #6e6a69;
font-family: Helvetica;
font-size: 16px;
line-height: 150%;
text-align: left;
}
#templateHeader .mcnTextContent a, #templateHeader .mcnTextContent p a {
color: #2BAADF;
font-weight: normal;
text-decoration: underline;
}
#templateUpperBody {
background-color: #ffffff;
border-top: 0;
border-bottom: 0;
padding-top: 0;
padding-bottom: 0;
}
#templateUpperBody .mcnTextContent, #templateUpperBody .mcnTextContent p {
color: #202020;
font-family: Helvetica;
font-size: 16px;
line-height: 150%;
text-align: left;
}
#templateUpperBody .mcnTextContent a, #templateUpperBody .mcnTextContent p a {
color: #2BAADF;
font-weight: normal;
text-decoration: underline;
}
#templateColumns {
background-color: #ffffff;
border-top: 0;
border-bottom: 0;
padding-top: 0;
padding-bottom: 0;
}
#templateColumns .columnContainer .mcnTextContent, #templateColumns .columnContainer .mcnTextContent p {
color: #202020;
font-family: Helvetica;
font-size: 16px;
line-height: 150%;
text-align: left;
}
#templateColumns .columnContainer .mcnTextContent a, #templateColumns .columnContainer .mcnTextContent p a {
color: #2BAADF;
font-weight: normal;
text-decoration: underline;
}
#templateLowerBody {
background-color: #FFFFFF;
border-top: 0;
border-bottom: 2px solid #EAEAEA;
padding-top: 10px;
padding-bottom: 0px;
}
#templateLowerBody .mcnTextContent, #templateLowerBody .mcnTextContent p {
color: #202020;
font-family: Helvetica;
font-size: 16px;
line-height: 150%;
text-align: left;
}
#templateLowerBody .mcnTextContent a, #templateLowperBody .mcnTextContent p a {
color: #2BAADF;
font-weight: normal;
text-decoration: underline;
}
#templateFooter {
background-color: #FAFAFA;
border-top: 0;
border-bottom: 0;
padding-top: 9px;
padding-bottom: 9px;
}
#templateFooter .mcnTextContent, #templateFooter .mcnTextContent p {
color: #656565;
font-family: Helvetica;
font-size: 12px;
line-height: 150%;
text-align: center;
}
#templateFooter .mcnTextContent a, #templateFooter .mcnTextContent p a {
color: #656565;
font-weight: normal;
text-decoration: underline;
}
@media only screen and (min-width:768px) {
.templateContainer {
width: 600px !important;
}
}
@media only screen and (max-width: 480px) {
body, table, td, p, a, li, blockquote {
-webkit-text-size-adjust: none !important;
}
}
@media only screen and (max-width: 480px) {
body {
width: 100% !important;
min-width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
#bodyCell {
padding-top: 10px !important;
}
}
@media only screen and (max-width: 480px) {
.columnWrapper {
max-width: 100% !important;
width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImage {
width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
.mcnShareContent, .mcnCaptionTopContent, .mcnCaptionBottomContent, .mcnTextContentContainer, .mcnBoxedTextContentContainer, .mcnImageGroupContentContainer, .mcnCaptionLeftTextContentContainer, .mcnCaptionRightTextContentContainer, .mcnCaptionLeftImageContentContainer, .mcnCaptionRightImageContentContainer, .mcnImageCardLeftTextContentContainer, .mcnImageCardRightTextContentContainer {
max-width: 100% !important;
width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
.mcnBoxedTextContentContainer {
min-width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImageGroupContent {
padding: 9px !important;
}
}
@media only screen and (max-width: 480px) {
.mcnCaptionLeftContentOuter .mcnTextContent, .mcnCaptionRightContentOuter .mcnTextContent {
padding-top: 9px !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImageCardTopImageContent, .mcnCaptionBlockInner .mcnCaptionTopContent:last-child .mcnTextContent {
padding-top: 18px !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImageCardBottomImageContent {
padding-bottom: 9px !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImageGroupBlockInner {
padding-top: 0 !important;
padding-bottom: 0 !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImageGroupBlockOuter {
padding-top: 9px !important;
padding-bottom: 9px !important;
}
}
@media only screen and (max-width: 480px) {
.mcnTextContent, .mcnBoxedTextContentColumn {
padding-right: 18px !important;
padding-left: 18px !important;
}
}
@media only screen and (max-width: 480px) {
.mcnImageCardLeftImageContent, .mcnImageCardRightImageContent {
padding-right: 18px !important;
padding-bottom: 0 !important;
padding-left: 18px !important;
}
}
@media only screen and (max-width: 480px) {
.mcpreview-image-uploader {
display: none !important;
width: 100% !important;
}
}
@media only screen and (max-width: 480px) {
h1 {
font-size: 22px !important;
line-height: 125% !important;
}
}
@media only screen and (max-width: 480px) {
h2 {
font-size: 20px !important;
line-height: 125% !important;
}
}
@media only screen and (max-width: 480px) {
h3 {
font-size: 18px !important;
line-height: 125% !important;
}
}
@media only screen and (max-width: 480px) {
h4 {
font-size: 16px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
.mcnBoxedTextContentContainer .mcnTextContent, .mcnBoxedTextContentContainer .mcnTextContent p {
font-size: 14px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
#templatePreheader {
display: block !important;
}
}
@media only screen and (max-width: 480px) {
#templatePreheader .mcnTextContent, #templatePreheader .mcnTextContent p {
font-size: 14px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
#templateHeader .mcnTextContent, #templateHeader .mcnTextContent p {
font-size: 16px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
#templateUpperBody .mcnTextContent, #templateUpperBody .mcnTextContent p {
font-size: 16px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
#templateColumns .columnContainer .mcnTextContent, #templateColumns .columnContainer .mcnTextContent p {
font-size: 16px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
#templateLowerBody .mcnTextContent, #templateLowerBody .mcnTextContent p {
font-size: 16px !important;
line-height: 150% !important;
}
}
@media only screen and (max-width: 480px) {
#templateFooter .mcnTextContent, #templateFooter .mcnTextContent p {
font-size: 14px !important;
line-height: 150% !important;
}
}
Your appointment reminder
View appointment online
Queen Elizabeth Hospital
Wed 1st Feb 4.45pm
From: University Hospitals Birmingham Dear Marie, Neurosurgery appointment reminder: Wed 1st Feb at 4.45pm at Queen Elizabeth Hospital Manage your appointment online: https://drdoctor.thirdparty.nhs.uk/p1d5mLfGop85wFj For queries call 0121 371 7070 Please remember not all appointments are face to face. Please check your letter. More info can be found on the UHB website: https://www.uhb.nhs.uk/patients/outpatients/
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
B15 2GW
0121 371 7070
Don't recognise this appointment?
Change appointment
Login for more details
Sent by DrDoctor
on behalf of University Hospitals Birmingham NHS Foundation Trust
Want to change how you receive these emails?
You can unsubscribe from future emailsWed, 25 Jan 2023 15:17:41 +0000You have a new letter from University Hospitals Birmingham NHS Foundation Trust
- From
- University Hospitals Birmingham NHS Foundation Trust <no-reply@drdoctor.co.uk>
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
You have a new letter
<https://my.drdoctor.co.uk/assets/images/logo/uhb.png>
From: University Hospitals Birmingham NHS Foundation Trust
Dear Marie
You have a new letter. Read it online at https://drdoctor.thirdparty.nhs.uk/Q6LgLqF6mzYd6u6
If you don't want to receive your letters online, change your settings using the link above.
Thank you.
More info can be found on the UHB website: https://www.uhb.nhs.uk/outpatient-digital-letters-and-text-reminders.htm
View letter <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrdoctor.thirdparty.nhs.uk%2FQ6LgLqF6mzYd6u6&data=05%7C01%7C%7C677f68b44767489b8ba608dafee74d2f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102566622182058%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=w8U2eDZMUI%2FXzwPQkGPYKmP2rQWr2Oy2IaQcOmMfCqA%3D&reserved=0>
Sent by DrDoctor on behalf of University Hospitals Birmingham NHS Foundation Trust
Want to change how you receive these emails?
You can unsubscribe from future emails <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.drdoctor.co.uk%2Funsubscribe%2F0ef2c9cd-2484-43cf-8de2-f3ecf302bbfd&data=05%7C01%7C%7C677f68b44767489b8ba608dafee74d2f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638102566622182058%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fzz6eIaIxt94%2FV1G864G8UbTC6jsrNGO7Q9YweLgYv4%3D&reserved=0>
@media only screen {
html {
min-height: 100%;
background: #f3f3f3;
}
}
@media only screen and (max-width: 596px) {
.small-float-center {
margin: 0 auto !important;
float: none !important;
text-align: center !important;
}
.small-text-center {
text-align: center !important;
}
.small-text-left {
text-align: left !important;
}
.small-text-right {
text-align: right !important;
}
}
@media only screen and (max-width: 596px) {
.hide-for-large {
display: block !important;
width: auto !important;
overflow: visible !important;
max-height: none !important;
font-size: inherit !important;
line-height: inherit !important;
}
}
@media only screen and (max-width: 596px) {
table.body table.container .hide-for-large,
table.body table.container .row.hide-for-large {
display: table !important;
width: 100% !important;
}
}
@media only screen and (max-width: 596px) {
table.body table.container .callout-inner.hide-for-large {
display: table-cell !important;
width: 100% !important;
}
}
@media only screen and (max-width: 596px) {
table.body table.container .show-for-large {
display: none !important;
width: 0;
mso-hide: all;
overflow: hidden;
}
}
@media only screen and (max-width: 596px) {
table.body img {
width: auto;
height: auto;
}
table.body center {
min-width: 0 !important;
}
table.body .container {
width: 95% !important;
}
table.body .columns,
table.body .column {
height: auto !important;
-moz-box-sizing: border-box;
-webkit-box-sizing: border-box;
box-sizing: border-box;
padding-left: 16px !important;
padding-right: 16px !important;
}
table.body .columns .column,
table.body .columns .columns,
table.body .column .column,
table.body .column .columns {
padding-left: 0 !important;
padding-right: 0 !important;
}
table.body .collapse .columns,
table.body .collapse .column {
padding-left: 0 !important;
padding-right: 0 !important;
}
td.small-1,
th.small-1 {
display: inline-block !important;
width: 8.33333% !important;
}
td.small-2,
th.small-2 {
display: inline-block !important;
width: 16.66667% !important;
}
td.small-3,
th.small-3 {
display: inline-block !important;
width: 25% !important;
}
td.small-4,
th.small-4 {
display: inline-block !important;
width: 33.33333% !important;
}
td.small-5,
th.small-5 {
display: inline-block !important;
width: 41.66667% !important;
}
td.small-6,
th.small-6 {
display: inline-block !important;
width: 50% !important;
}
td.small-7,
th.small-7 {
display: inline-block !important;
width: 58.33333% !important;
}
td.small-8,
th.small-8 {
display: inline-block !important;
width: 66.66667% !important;
}
td.small-9,
th.small-9 {
display: inline-block !important;
width: 75% !important;
}
td.small-10,
th.small-10 {
display: inline-block !important;
width: 83.33333% !important;
}
td.small-11,
th.small-11 {
display: inline-block !important;
width: 91.66667% !important;
}
td.small-12,
th.small-12 {
display: inline-block !important;
width: 100% !important;
}
.columns td.small-12,
.column td.small-12,
.columns th.small-12,
.column th.small-12 {
display: block !important;
width: 100% !important;
}
table.body td.small-offset-1,
table.body th.small-offset-1 {
margin-left: 8.33333% !important;
Margin-left: 8.33333% !important;
}
table.body td.small-offset-2,
table.body th.small-offset-2 {
margin-left: 16.66667% !important;
Margin-left: 16.66667% !important;
}
table.body td.small-offset-3,
table.body th.small-offset-3 {
margin-left: 25% !important;
Margin-left: 25% !important;
}
table.body td.small-offset-4,
table.body th.small-offset-4 {
margin-left: 33.33333% !important;
Margin-left: 33.33333% !important;
}
table.body td.small-offset-5,
table.body th.small-offset-5 {
margin-left: 41.66667% !important;
Margin-left: 41.66667% !important;
}
table.body td.small-offset-6,
table.body th.small-offset-6 {
margin-left: 50% !important;
Margin-left: 50% !important;
}
table.body td.small-offset-7,
table.body th.small-offset-7 {
margin-left: 58.33333% !important;
Margin-left: 58.33333% !important;
}
table.body td.small-offset-8,
table.body th.small-offset-8 {
margin-left: 66.66667% !important;
Margin-left: 66.66667% !important;
}
table.body td.small-offset-9,
table.body th.small-offset-9 {
margin-left: 75% !important;
Margin-left: 75% !important;
}
table.body td.small-offset-10,
table.body th.small-offset-10 {
margin-left: 83.33333% !important;
Margin-left: 83.33333% !important;
}
table.body td.small-offset-11,
table.body th.small-offset-11 {
margin-left: 91.66667% !important;
Margin-left: 91.66667% !important;
}
table.body table.columns td.expander,
table.body table.columns th.expander {
display: none !important;
}
table.body .right-text-pad,
table.body .text-pad-right {
padding-left: 10px !important;
}
table.body .left-text-pad,
table.body .text-pad-left {
padding-right: 10px !important;
}
table.menu {
width: 100% !important;
}
table.menu td,
table.menu th {
width: auto !important;
display: inline-block !important;
}
table.menu.vertical td,
table.menu.vertical th,
table.menu.small-vertical td,
table.menu.small-vertical th {
display: block !important;
}
table.menu[align="center"] {
width: auto !important;
}
table.button.small-expand,
table.button.small-expanded {
width: 100% !important;
}
table.button.small-expand table,
table.button.small-expanded table {
width: 100%;
}
table.button.small-expand table a,
table.button.small-expanded table a {
text-align: center !important;
width: 100% !important;
padding-left: 0 !important;
padding-right: 0 !important;
}
table.button.small-expand center,
table.button.small-expanded center {
min-width: 0;
}
}
You have a new letter
From: University Hospitals Birmingham NHS Foundation Trust Dear Marie You have a new letter. Read it online at https://drdoctor.thirdparty.nhs.uk/Q6LgLqF6mzYd6u6 If you don't want to receive your letters online, change your settings using the link above. Thank you. More info can be found on the UHB website: https://www.uhb.nhs.uk/outpatient-digital-letters-and-text-reminders.htm
View letter
Sent by DrDoctor on behalf of University Hospitals Birmingham NHS Foundation Trust
Want to change how you receive these emails?
You can unsubscribe from future emails
Sun, 12 Feb 2023 14:09:31 +0000Your treatment at Sandwell and West Birmingham Hospitals NHS Trust
- From
- "Noreply@CoMetrica.co.uk" <Noreply@CoMetrica.co.uk>
- To
- "Mariembrown@hotmail.com" <Mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Miss Marie Brown Dear Miss Brown, You were referred recently to Sandwell Community Integrated Care Service and have been seen at least once. We would now like to ask you a few questions about the service that you have received from us. Please click on this link to answer the questions https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsurvey.cometrica.co.uk%2Flogin.aspx%3Fqr%3DrUK1w1Cl9F%252b6D9StWFE10g%253d%253d&data=05%7C01%7C%7C778f6405b84b419ce75108db0d02c530%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638118077767184357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ENbEcQvhi4WYjZD1BD7xJXmLB6aad%2BBGnUZMWAp63EM%3D&reserved=0 The information you provide will remain confidential at all times. Our privacy statement can be found here https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.swbh.nhs.uk%2Fwp-content%2Fuploads%2F2020%2F06%2FCOMQ-SWBH-MSK-CoMetrica-Privacy-Notice.pdf&data=05%7C01%7C%7C778f6405b84b419ce75108db0d02c530%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638118077767184357%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Njh%2FbsNjGjCN16j4FXyC0sgjCthNKJB0uswO9LDRAAM%3D&reserved=0 Thank you for your time. Sandwell and West Birmingham Hospitals NHS Trust.
Tue, 28 Feb 2023 11:28:40 +0000Diabetes Programme
- From
- "DHEER, Kiran (HOLYHEAD PRIMARY HEALTH CARE CENTRE)" <kiran.dheer1@nhs.net>
- To
- "mariembrown@hotmail.com" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- Flyer final.png; Tanhouse Flyer New v2
Good Morning,
I am writing to invite you to a Diabetes Programme being offered to patients, find information about Diabetes Programme below and posters attached.
* Programme ran by nutritionist therapist.
* Cooking demonstrations.
* One - One mindset coach sessions.
Regards
Kiran Dheer
Social Prescribing Link Worker
Email: kiran.dheer1@nhs.net
Working Hours: TUESDAYS ONLY, 9am -5pm
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=05%7C01%7C%7C4c8c852c15d44b8bfdc008db197efbb4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638131805421777816%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=gC4Z6HeplRS94Xu59NrlFfi%2F6wsSEbwvIEPoubilLls%3D&reserved=0>
P {margin-top:0;margin-bottom:0;}
Good
Morning,
I
am writing to invite you to a Diabetes Programme
being offered to patients, find information about Diabetes Programme
below and posters attached.
Programme ran by nutritionist therapist.
Cooking demonstrations.
One - One mindset coach sessions.
Regards
Kiran
Dheer
Social
Prescribing Link Worker
Email:
kiran.dheer1@nhs.net
Working
Hours: TUESDAYS ONLY, 9am
-5pm
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportFri, 10 Mar 2023 11:01:24 +0000Hi Elizabeth I hope you are well. Repeated hospitalisations for vomiting etc
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- "Elizabeth Deegan"
- CC
- â
- BCC
- â
- Named attachments
- None visible
I hope trying to split them up helps. Please let me know if i need to try to rename. I'm trying to not read any more than I absolutely have to. Scan, identify date and reason, send it to you or put it aside. Only a few more then a break. Sorry. Regards, Marie I hope trying to split them up helps. Please let me know if i need to try to rename. I'm trying to not read any more than I absolutely have to. Scan, identify date and reason, send it to you or put it aside. Only a few more then a break. Sorry. Regards, Marie
Fri, 10 Mar 2023 13:36:26 +000005/09/2022 hospital discharge
- From
- Marie Brown <mariembrown@hotmail.com>
- To
- "Elizabeth Deegan"
- CC
- â
- BCC
- â
- Named attachments
- processed-0a6bd69a-66e6-48ac-bc35-4fb7a8d0f7a2_G6lOS3VG.jpeg; processed-e3d8d8ac-afa8-4c63-81eb-8835f1696028_xVFS24Ou.jpeg
Hello Elizabeth, I don't think I have sent this one. I hope your new house move is going well? I keep meaning to ask. Regards, Marie Hello Elizabeth, I don't think I have sent this one. I hope your new house move is going well? I keep meaning to ask. Regards, Marie
Tue, 14 Mar 2023 13:08:44 +0000Activities Time table
- From
- "DHEER, Kiran (HOLYHEAD PRIMARY HEALTH CARE CENTRE)" <kiran.dheer1@nhs.net>
- To
- "mariembrown@hotmail.com" <mariembrown@hotmail.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Good Afternoon,
Birmingham Settlement are offering different activities from their three hubs to find out more click on the link below:
https://www.birminghamsettlement.org.uk/506174-2/ <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.birminghamsettlement.org.uk%2F506174-2%2F&data=05%7C01%7C%7Cb664228e6c9c4eb0243208db248d3eed%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638143961292855803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BRGFDQh4JQHl1aWgc%2BEFHz%2Fk0bw6OqyIYEX3lUhly6w%3D&reserved=0>
Regards
Kiran Dheer
Social Prescribing Link Worker
Email: kiran.dheer1@nhs.net
Working Hours: Tuesdays ONLY, 9am -5pm
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=05%7C01%7C%7Cb664228e6c9c4eb0243208db248d3eed%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638143961292855803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TeY%2F73R%2FY4HehKtsNxKh4q%2Bv1isHwLyssADH5tTMqgI%3D&reserved=0>
P {margin-top:0;margin-bottom:0;}
Good Afternoon,
Birmingham Settlement are offering different activities from their three hubs to find out more click on the link below:
https://www.birminghamsettlement.org.uk/506174-2/
Regards
Kiran Dheer
Social Prescribing Link Worker
Email: kiran.dheer1@nhs.net
Working Hours: Tuesdays ONLY , 9am -5pm
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportMon, 30 Dec 2024 15:02:47 +0000RE: H24/2868
- From
- "KHANUM, Yasmin (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)" <yasmin.khanum@nhs.net>
- To
- "MarieBrownUK@outlook.Com" <MarieBrownUK@outlook.Com>
- CC
- â
- BCC
- â
- Named attachments
- Accessing Radiology Imaging using MergePACS.pdf; Accessing+Encrypted+Emails+Guide.pdf; image002.jpg
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Good afternoon,
We have prepared your requested
Records and will send them to you as a Large File Transfer using Egress.
In order to access and download your files, you need to register for an Egress account . If you are not already registered, please use the link below to register with Egress:
https://switch.egress.com/ui/registration/AccountCreate.aspx
Attached to this email is the Accessing Encrypted Emails Guide which offers a step-by-step guide on how to use
Egress . The large file transfer instructions are on page 8 â 10.
If you have not received the large file transfer, please wait 24 hours and also check your Junk Mail folder before contacting us.
Please see below for common reasons why some users may experience difficulties accessing their records.
Generic note for all disclosures:
The Egress email does not show up into recipients inbox so please check your junk or SPAM folders.
Egress is not fully compatible with iPads, and mobiles etc.
Please note that radiology files are often large, particularly where MRIs and CT scan images are included and therefore can take time to download.
Many thanks,
Governance Support Unit
Trinity House â Ground Floor
Sandwell General Hospital
West Bromwich
B71 4HJ
Telephone: 0121 507 5836 (lines are open from Monday â Friday 10am â 16:00pm)
Email:
swb-tr.swbhrecordsrequests@nhs.net
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportThu, 16 Jan 2025 16:35:52 +0000Universal credit claim support
- From
- "KENNALLY, Megan (ROYAL CORNWALL HOSPITALS NHS TRUST)" <megan.kennally@nhs.net>
- To
- "mariebrownuk@outlook.com" <mariebrownuk@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie,
Thank you for your time today, just a quick email informing you of what the ongoing plan is.
I have referred you to Cornwall Council due to you facing homelessness in the next few weeks. Someone from the Council will contact you on a withheld number in the next few working days,
you should be assigned a Housing Officer to support you, see referral code below:
â Dear Megan Kennally,
Thank you for making a referral via the Housing Jigsaw ALERT.
This referral has been received and has a unique referral code of 472224â
In relation to Universal Credit - I have emailed a colleague asking for the details of the Vulnerable Client Lead at Newquay Job Centre, once I have their details I will email
them and copy you in requesting that they support you with your claim.
Take care,
Megan Kennally
Homeless Patient Advisor
Integrated Safeguarding Service for NHS Cornwall
Royal Cornwall Hospital Treliske | Impact Building | Truro | TR1 3LJ
Email:
megan.kennally@nhs.net
M:
07385 938 890
T:
01872 255741
Working hours:
Monday to Friday, 9am to 5pm
Visit the
Integrated Safeguarding Service
webpage
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportMon, 14 Apr 2025 12:12:27 +0000RE: H24/2868
- From
- "SWBHRECORDSREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)" <swb-tr.SWBHRecordsRequests@nhs.net>
- To
- Marie Brown <MarieBrownUK@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.png
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie,
I will have a look into this later today or Wednesday and hopefully we can get the physio records prepped and sent out to you by the end of the week.
Kind regards
Moeen
From: Marie Brown <MarieBrownUK@outlook.com>
Sent: 14 April 2025 09:31
To: SWBHRECORDSREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) <swb-tr.SWBHRecordsRequests@nhs.net>
Subject: Re: H24/2868
You don't often get email from
mariebrownuk@outlook.com .
Learn why this is important
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
The notes provided were from 2010 to 2020 but I requested December 2022 to July 2023 Very clearly in my request and subsequent follow ups.
I am willing to make a formal complaint that I have not been able to access these notes but am trying to avoid the formal complaint route as it is time consuming.
If I need to submit a formal complaint in order to access my notes please advise.
Best wishes
Marie
https://discriminationinsandwell.uk/
#LetReePeeSafely #ShameSMBC
@SandwellTenant
From: Marie Brown < MarieBrownUK@outlook.com >
Sent: Monday, December 9, 2024 9:51:24 AM
To: SWBHRECORDSREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) < swb-tr.SWBHRecordsRequests@nhs.net >
Subject: Re: H24/2868
Hi Yasmin,
Thank you for following up on my request for my notes, please find the requested documents attached.
Warm wishes,
Marie
From: SWBHRECORDSREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS
TRUST) < swb-tr.SWBHRecordsRequests@nhs.net >
Sent: 06 December 2024 12:28 PM
To: MarieBrownUK@outlook.com < MarieBrownUK@outlook.com >
Subject: FW: H24/2868
Kind regards
Yasmin Khanum
Governance Support Unit Administrator
0121 507 6298
Records Request Email: swb-tr.SWBHRecordsRequests@nhs.net
GOVERNANCE SUPPORT UNIT
Sandwell & West Birmingham Hospitals NHS Trust
Good morning, Marie.
Thank you for your request, which has now been logged under the reference number provided above.
To process this further, we will require two forms of ID:
Proof of identity: a copy of your passport or driving license. Proof of address: a recent utility bill or bank statement dated within the last six month.
Once we receive these documents, we can proceed with your request.
Kind regards
Yasmin Khanum
Governance Support Unit Administrator
0121 507 6298
Records Request Email: swb-tr.SWBHRecordsRequests@nhs.net
GOVERNANCE SUPPORT UNIT
Sandwell & West Birmingham Hospitals NHS Trust
From: Marie Brown < MarieBrownUK@outlook.com >
Sent: 04 December 2024 12:19
To: PATIENT-EXPERIENCE (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) < swbh.patient-experience@nhs.net >
Subject: Fw: Notes
You don't often get email from
mariebrownuk@outlook.com .
Learn why this is important
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Good morning,
I have been trying to access a copy my patient records but the address provided has bounced. Could you please either forward this to the appropriate department or advise me how
to request my notes?
Physio notes from between December 2022 and June 2023 with Viz, at home, 8 Boldmere Court, B43 5PH.
My date of birth is 18/09/1975 and my NHS number is 608 276 5451
Many thanks,
Marie Brown
From: Marie Brown < MarieBrownUK@outlook.com >
Sent: 04 December 2024 11:43 AM
To: swb-tr.swbhrecordsrequest@nhs.net < swb-tr.swbhrecordsrequest@nhs.net >
Subject: Notes
Good morning
I would like to request a copy of my physio notes from between December 2022 and June 2023.
I believe the physiotherapist name was Viz and I had sessions at home, 8 Boldmere Court, B43 5PH.
My date of birth is 18/09/1975 and my NHS number is 608 276 5451
If you require any further information or if I need to submit a specific form to request my notes could you please direct me accordingly?
Kind regards,
Marie Brown
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail Support
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportTue, 27 May 2025 12:33:38 +0000Formal complaint about accessibility in Metropolitan Hospital, Sandwell
- From
- Marie Brown <MarieBrownUK@outlook.com>
- To
- swbh.tr.patient-experience@nhs.net
- CC
- â
- BCC
- â
- Named attachments
- pro-MVz0hCV2.jpeg; pro-SIz3YeEh.jpeg
Hello I wish to formally complain about the lack of accessibility for wheelchair users in this building. None of the fire doors near the lifts have buttons to assist wheelchair users to open them, they are far too heavy for people with some disabilities to operate them. I'm my case I have been using my Triride electrical adaptation to nudge the doors open, but this has caused damage to the throttle and I'm no longer able to use it safely as a result. I am also in physical pain from pushing on these doors manually to open them for the last two days. I have a spinal cord injury and degenerative disk disease so opening heavy doors is incredibly challenging. Additionally, many of the bathrooms are challenging for wheelchair users, the photo is from Bay N, C2 Ambulatory Care. I've moved the bins but still don't have room to manoeuvre my chair in this space without bumping the toilet and door repeatedly. I would appreciate an explanation as to why this modern hospital lacks basic accessibility functions for disabled patient's please. I am also seeking urgent repair of my Triride or alternative mobility equipment before I am discharged because I am completely disabled without it. The links below show why I can't be discharged without appropriate equipment, my home isn't safe, so I need to be able to go to my neighbours homes to cook, shower, do laundry etc. and daily access to my local shops to purchase fresh food as I don't have a fridge or freezer too keep food overnight. I would appreciate a swift response as I am due to be x-rayed at 3pm then discharged. Many thanks, Marie https://discriminationinsandwell.uk/ #LetReePeeSafely #ShameSMBC @SandwellTenant
Tue, 27 May 2025 15:16:40 +0000Fw: Formal complaint about accessibility in Metropolitan Hospital, Sandwell
- From
- Marie Brown <MarieBrownUK@outlook.com>
- To
- PATIENT-EXPERIENCE
- CC
- â
- BCC
- â
- Named attachments
- pro-MVz0hCV2.jpeg; pro-SIz3YeEh.jpeg
Hi Team, I met with Zoe earlier who was really helpful, signposting me to the ward manager and making the initial complaint on my behalf a copy I tried to submit by email to the address shown is below. The ward manager essentially said the damage to my mobility equipment is my fault for using the equipment outside it's intended purpose, which I completely accept. However she has not indicated she is willing to escalate the accessibility part of my complaint. I would like to complain about the inaccessibility of the building for wheelchair users, and still for this to be remedied, to ensure other disabled people do not have a poor experience navigating this hospital. The doors are too heavy for wheelchair users to operate independently and could benefit from having buttons and automatic door openers, perhaps in the meantime the volunteers can man these doors and open them to improve accessibility for wheelchair users? Many thanks, Marie Brown From: Marie Brown <MarieBrownUK@outlook.com> Sent: Tuesday, May 27, 2025 1:33:38 PM To: swbh.tr.patient-experience@nhs.net <swbh.tr.patient-experience@nhs.net> Subject: Formal complaint about accessibility in Metropolitan Hospital, Sandwell Hello I wish to formally complain about the lack of accessibility for wheelchair users in this building. None of the fire doors near the lifts have buttons to assist wheelchair users to open them, they are far too heavy for people with some disabilities to operate them. I'm my case I have been using my Triride electrical adaptation to nudge the doors open, but this has caused damage to the throttle and I'm no longer able to use it safely as a result. I am also in physical pain from pushing on these doors manually to open them for the last two days. I have a spinal cord injury and degenerative disk disease so opening heavy doors is incredibly challenging. Additionally, many of the bathrooms are challenging for wheelchair users, the photo is from Bay N, C2 Ambulatory Care. I've moved the bins but still don't have room to manoeuvre my chair in this space without bumping the toilet and door repeatedly. I would appreciate an explanation as to why this modern hospital lacks basic accessibility functions for disabled patient's please. I am also seeking urgent repair of my Triride or alternative mobility equipment before I am discharged because I am completely disabled without it. The links below show why I can't be discharged without appropriate equipment, my home isn't safe, so I need to be able to go to my neighbours homes to cook, shower, do laundry etc. and daily access to my local shops to purchase fresh food as I don't have a fridge or freezer too keep food overnight. I would appreciate a swift response as I am due to be x-rayed at 3pm then discharged. Many thanks, Marie https://discriminationinsandwell.uk/ #LetReePeeSafely #ShameSMBC @SandwellTenant
Thu, 26 Jun 2025 11:05:55 +0000RE: Acknowledgement of Your Recent Concern P25/0280
- From
- "PATIENT-EXPERIENCE (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST)" <swbh.patient-experience@nhs.net>
- To
- "MarieBrownUK@outlook.com" <MarieBrownUK@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- image005.png; image004.jpg; image003.jpg
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Miss Brown
Thank you for reaching out to us and sharing your concerns. We apologise for the experience you have had, and we are sorry that it did not meet the high standards we aim to
deliver. Your feedback is important to us, and we appreciate you taking the time to make us aware of the issue.
Please see below response from the service.
âIn relation to the lift core doors, the heavy doors to the lift cores are due to the fire strategy for the building and the need for the doors
to remain shut once the smoke extract system in the lift cores activates.
We have taken action to lower the resistance to its lowest setting however we appreciate that this may still be too heavy for some users.
We are now exploring hold open devices so that during normal operation the doors will remain in an open position.
In relation to the toilets, during the design of MMUH we produced mock ups of spaces such as bedrooms and bathrooms to ensure that these were functional
for all users of the building. There are also specific wheelchair accessible toilets on our wards. We will feedback your concerns to the Ward staff so that patients can be directed to the most appropriate toilets where required .â
Hopefully this has helped to answer your concerns.
Should you wish to discuss your concerns further, please feel free to contact us directly at 0121 507 4080/5892 or via email at
swbh.patient-experience@nhs.net
Thank you again for helping us address this concern, and we apologise for any inconvenience. We are here to assist you every step of the way toward a resolution.
Kind regards Labli
Labli
Assistant Patient Experience Officer
Complaints department
Mobile Phone: 07814770231
Email: swbh.patient-experience@nhs.net
Address: Patient Experience Team | Sandwell Health Campus | Bryan Knight Suite | Lyndon | B71 4HJ
Important Notice: Please ensure that all responses to
this email are sent to our generic email address: swbh.patient-experience@nhs.net . Emails sent directly
to the personal email of the staff member above named may not be responded to and could be deleted as they fall outside of our processes. We do not hold responsibility for emails that are not sent to the generic address regarding cases.
Support Resources:
Talk to the Samaritans: If you need someone to talk to, the Samaritans are available 24/7. Contact them at 116 123 or visit https://www.samaritans.org .
If you are concerned about someone in your care or a staff member being a victim of domestic abuse, contact our Safeguarding Teams:
-Child Safeguarding: 0121 507 2844 - Adult Safeguarding: 0121 507 5588 - Domestic Abuse Nurses: 0121 569 7223 - Hospital IDVA: - City: 0121 507 4829 - Sandwell: 0121 507 3787 â
In case of immediate risk of harm, contact Police on 999.
From: PATIENT-EXPERIENCE
(SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST) <swbh.patient-experience@nhs.net>
Sent: 28 May 2025 14:20
To: MarieBrownUK@outlook.com
Subject: Acknowledgement of Your Recent Concern P25/0280
Dear Miss Brown
Thank you for reaching out to us and sharing your concerns.
We apologise for the experience you have had, and we are sorry that it did not meet the high standards we aim to deliver. Your feedback is important to us, and we appreciate you taking the time to make us aware of the issue.
We acknowledge that your concerns relate to the Acute Medical Unit, and we want to assure you that we are taking this matter seriously. We have forwarded your concerns to the management team within this department, who will be reviewing
the details thoroughly.
You can expect someone from the team to be in touch with you by 06 June 2025
If, for any reason, you remain unsatisfied with our response, please know that we are committed to re-evaluating the matter to find a resolution. As a Trust, we are dedicated to addressing issues promptly and working toward solutions that
meet our service usersâ expectations.
Should you wish to discuss your concerns further, please feel free to contact us directly at 0121 507 4080/5892 or via email at
swbh.patient-experience@nhs.net
Thank you again for helping us address this concern, and we apologise for any inconvenience. We are here to assist you every step of the way toward a resolution.
Thank you
Kind regards Reena
Reena
Patient Experience Officer
Complaints department
Mobile Phone: 074 8403 8806
Email:
swbh.patient-experience@nhs.net
Address: Complaints Department |Sandwell
General Hospital | Ground Floor | Trinity House | Lyndon | B71 4HJ
Important Notice: Please ensure that all responses
to this email are sent to our generic email address:
swbh.patient-experience@nhs.net . Emails sent directly to the personal email of the staff member above named may not be responded to and could be deleted as they fall outside of our processes. We do not hold responsibility
for emails that are not sent to the generic address regarding cases.
Support Resources:
Talk to the Samaritans: If you need someone to talk to, the Samaritans are available 24/7. Contact them at 116 123 or visit
https://www.samaritans.org .
If you are concerned about someone in your care or a staff member being a victim of domestic abuse, contact our Safeguarding Teams: -Child Safeguarding:
0121 507 2844 - Adult Safeguarding: 0121 507 5588 - Domestic Abuse Nurses: 0121 569 7223 - Hospital IDVA: - City: 0121 507 4829 - Sandwell: 0121 507 3787 â
In case of immediate risk of harm, contact Police on 999.
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportFri, 29 Aug 2025 15:39:31 +0000RE: Hospital / Assessment confirmation Ref Talbots Law:MA:323602-0001
- From
- Jessica Bennett <JessicaBennett@talbotslaw.co.uk>
- To
- Marie Meronym <mariebrownuk@outlook.com>
- CC
- Jade Harris <JadeHarris@talbotslaw.co.uk>
- BCC
- â
- Named attachments
- image001.jpg
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie,
Thank you for your time on the phone earlier today. We have let the Dr Al-Taiar know you are able to attend, and he has sent us a teamâs link. We have also sent across your mobile
number so if there are any issues joining, he can call you on there.
Assessment Date: Sunday 31 st August 2025
Assessment Time: 12pm
Meeting Link:
Join the meeting now
Meeting ID:
382 634 652 142 8
Passcode:
kn6Ep37i
Kind Regards,
Jessica Bennett
â â â â
Legal Personal Assistant
Motoring & Criminal Team
Direct Line: 01384 889431
|
Fax: 01384 459945
Office: Morgan House, 25â27 Hagley Road, Stourbridge, DY8 1QH
Bewdley
â 01299 402741
Codsall
â 01902 843427
Coventry
â02476 553181
Dudley
â 01384 447777
Edgbaston
â 0121 456 3696
Halesowen
â 0121 647 3970
Hanley
â 01782 262031
Kidderminster
â 01562 749910
Leek
â 01538 399332
Market Drayton
â 01630 411228
Newcastle
â 01782 612311
âSandbach
â 01270 761111
Stourbridge
â01384 445850
Telford
â01952 264951
Waterfront
â 01384 984330
Wolverhampton
â 01902 427561
Worcester
â01905 727700
VERY IMPORTANT â PLEASE NOTE
You have been provided with Talbotsâ client bank account details. If you receive an email purporting to be from a member of Talbots, and asking for funds to be sent to a different bank account, please contact us immediately BEFORE sending any funds. Talbotsâ client bank account details do not change. If you have received an email asking for your funds to be sent to a different account, it is likely that the email could be from another party who has hacked into your email account and is trying to commit a fraud.
PLEASE BE VIGILANT!!
From: Jessica Bennett
Sent: 29 August 2025 11:30
To: Marie Meronym <mariebrownuk@outlook.com>
Cc: Jade Harris <JadeHarris@talbotslaw.co.uk>
Subject: RE: Hospital / Assessment confirmation Ref Talbots Law:MA:323602-0001
Hello Marie,
I am sorry to hear the below. I have forwarded this to Jade (also CCâd into this email) to ensure she is fully updated as she is best placed to help with your queries and concerns
Dr Al-Taiar has kindly re-scheduled your assessment for
Sunday 31 st August 2025 at 12 noon via zoom.
If you could please let us know if you are able to attend/log in at this time and we will confirm this date with the doctor.
If you have any questions or queries about this, please feel free to contact us.
Kind Regards,
Jessica Bennett
â â â â
Legal Personal Assistant
Motoring & Criminal Team
Direct Line: 01384 889431
|
Fax: 01384 459945
Office: Morgan House, 25â27 Hagley Road, Stourbridge, DY8 1QH
Bewdley
â 01299 402741
Codsall
â 01902 843427
Coventry
â02476 553181
Dudley
â 01384 447777
Edgbaston
â 0121 456 3696
Halesowen
â 0121 647 3970
Hanley
â 01782 262031
Kidderminster
â 01562 749910
Leek
â 01538 399332
Market Drayton
â 01630 411228
Newcastle
â 01782 612311
âSandbach
â 01270 761111
Stourbridge
â01384 445850
Telford
â01952 264951
Waterfront
â 01384 984330
Wolverhampton
â 01902 427561
Worcester
â01905 727700
VERY IMPORTANT â PLEASE NOTE
You have been provided with Talbotsâ client bank account details. If you receive an email purporting to be from a member of Talbots, and asking for funds to be sent to a different bank account, please contact us immediately BEFORE sending any funds. Talbotsâ client bank account details do not change. If you have received an email asking for your funds to be sent to a different account, it is likely that the email could be from another party who has hacked into your email account and is trying to commit a fraud.
PLEASE BE VIGILANT!!
From: Marie Meronym < wobblywandereruk@outlook.com >
Sent: 29 August 2025 10:36
To: Jessica Bennett < JessicaBennett@talbotslaw.co.uk >
Subject: Hospital
Hi Jessica,
The discharge team changed my GP to a local surgery in Hamstead so I've once again lost my place in the waiting list for an autism/neuro assessment.
It took 3 years for my GP to add me to the list in Sandwell, then it took 2 years to get the Cornwall GP to add me to the list down there.
I'm happy enough understanding what the problem is, this is why I'm coping with the stress more effectively, but unless I can access appropriate support I'll be stuck in NHS beds indefinitely.
They are currently proposing to send me to yet another long stay bed because my housing is unsafe (this is the reason for almost every admission and ambulance for the last 15 years, but especially since moving to 8 Boldmere Court which
simply isn't wheelchair accessible.
This frustration is why I tried arson and why I'm contemplating assaulting the guy who caused the spinal cord injury. West Midlands police insist my injury isn't their fault because they were following SMBC staff instruction when they ignored
4 assault and a death threat by my attacker.
SMBC claim it was wmp responsibility to prosecute my attacker and both agencies have ignored video evidence and other witnesses who can validate this wasn't caused by a simple neighbour dispute.
The lack of paperwork support is impacting:
My ability to use my car. My equipment is too heavy for me to load/unload and has been since I collected this equipment in 2023 (when my Motability lease was up for renewal) I'll lose my car in November and still haven't been able to access
support to apply for a WAV.
This also impacts my ability to shop, attend appointments (including court on 5th September) socialise, or leave my street/hospital.
I need wheelchair accessible housing with support for neuro divergency to register utility accounts, apply for benefits, mobility vehicle, aids and adaptation etc or a social care/discrimination solicitor to address the SMBC issues.
Once whatever my neuro divergency has been defined (family, friends and former employers all agree/support that High-Making Autistic explains all my quirks, I just need a piece of paper to confirm there's an issue and access appropriate
support.
I've been unable to access legal advice always signposted to other specialisms/accreditation despite using law society search tool repeatedly. It's the same barrier every time I am awarded legal aid to stress SMBC issues.
I've been STIMMING for hours every day trying to regulate emotions and cope but staff here interpret this as simply dancing or listening to music.
I've been following legal advice from an autism solicitor, refusing discharge on grounds that I would be unsafe and supporting that assertion with photos/letters but NHS staff can't help with the SMBC challenges, all NHS staff can do is
try to keep me safe in the meantime.
I've been advised that the footage and correspondence from February show neglect and abuse by SMBC staff and I should report it to West Midlands police (it was why I had the meltdowns) but I can't access support to report this and wmp have
been ignoring my reports without sending anyone to s the correspondence/bungalow.
I'm simply not bright enough to overcome these barriers and I'm asking you guys because everything you need to prove in autistic and SMBC etc have been yanking my chain is on my laptop and I'm publicly held records
DWP - consistent descriptions of effective function and time management issues for 15 years on pip, ESA and UC applications/appeals.
HMRC - earnings and employer paperwork via agency during direct payments (which is still a mess because I didn't have appropriate support)
Wmp - crime reports, sar, witness statements, tape recording of interview after criminal damage in presence of social worker who left me unable to open my front door for 4 months, emails to IPCC, police commissioner etc
Court documents - criminal damage, threats to others, malicious communication,
A freedom of information/subject access request to SMBC requesting all files since my meeting with James in February/email to dei team last November would probably shed light on the deliberate nature of this blocking across so many departments
but there's no point in my requesting one 🤷🏽
Could you please ask Andrew/jade to talk with Elizabeth Deegan from aspire or Jekaterina from the fire service to see if any of your colleagues in the relevant departments could look into this?
If I'm correct, and I'm autistic then I would have legal claims against the MH trust who keep writing this off as a personality disorder rather than neuro divergency.
SMBC for not protecting me from Carl (4 assaults, a death threat THEN he crippled me...)
Wmp for not protecting me from Carl
Still accept that if I'm wrong I could end up in jail etc (still also believe jail is safer than SMBC property for me)
Need help.
Sent from
Outlook for AndroidTue, 02 Sep 2025 16:32:54 +0000RE: MH crisis intervention requested, I swore at my favourite human yesterdayð«£
- From
- "MIDDLETON, Sue (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <sue.middleton1@nhs.net>
- To
- Marie Meronym <WobblyWandererUK@outlook.com>
- CC
- "AKHTAR, Naseem (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <naseem.akhtar14@nhs.net>
- BCC
- â
- Named attachments
- None visible
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Hi Marie,
Thank you for confirming the information.
I did speak with you on the dates you stated & I returned your calls.
During that call you spoke about receiving support from Khumba Centre to help you address your previous trauma. You also spoke about
needing aids & adaptations, that your property wasnât suitable for you as your wheelchair couldnât get through your doorways.
I explained to you that I felt you needed a care needs assessment completing & a benefit review.
Unfortunately you terminated the call.
I did refer you for a care needs assessment.
If you feel you need you support with your mental health you can ask Henderson Ward to or your GP to refer you back to mental health
services.
Kind regards
Sue
From: Marie Meronym <WobblyWandererUK@outlook.com>
Sent: 02 September 2025 2:14 PM
To: MIDDLETON, Sue (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <sue.middleton1@nhs.net>
Subject: Re: MH crisis intervention requested, I swore at my favourite human yesterday🫣
You don't often get email from wobblywandereruk@outlook.com .
Learn why this is important
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Marie Brown
18/09/1975
8 Boldmere Court, B43 5PH
NHS NUMBER
608 276 5451
Currently an inpatient on Henderson Ward, Summer Bay, Bed 6 in Rowley Regis Hospital.
You and I talked on June 24th and June 27th, still seeking MH support please.
Sent from Outlook for Android
From: MIDDLETON, Sue (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < sue.middleton1@nhs.net >
Sent: Tuesday, September 2, 2025 2:04:58 PM
To: Marie Meronym < WobblyWandererUK@outlook.com >
Subject: RE: MH crisis intervention requested, I swore at my favourite human yesterday🫣
Hi Marie,
Just received your message, can you let me know you D.O.B/address & we can direct you to the correct service
Kind regards
Sue
From: Marie Meronym < WobblyWandererUK@outlook.com >
Sent: 02 September 2025 12:50 PM
To: MIDDLETON, Sue (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) < sue.middleton1@nhs.net >
Subject: MH crisis intervention requested, I swore at my favourite human yesterday🫣
You don't often get email from wobblywandereruk@outlook.com .
Learn why this is important
This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.
Again requesting MH support from crisis team Sue, I have been asking for MH support for since May, you and I discussed this but you blew me off. Now VERY stressed and trying to avoid a Meltdown on hospital
ward.
I am stimming 8 to 10 hours per day trying to regulate emotions 🤪 😵 â 💫 🫨 ,
have been wearing the same clothes for about a week 🫢 , and am so stressed out I'm twitching like an epileptic chicken pecking in a lightening storm. 🐔â¡âï¸
I am medically fit 💪🏽 but am an inpatient at Rowley Regis hospital (since August 27th I have been requesting
crisis team intervention since I was an inpatient at Metropolitan hospital last week and prior to that from here at Rowley Regis.
I have asked staff on the ward repeatedly, called 111, called the number on the screenshot (it was Hereford and Worcester-they couldn't help) GP secretary confused because I'm a bloody inpatient so should
be supported by hospital staff. 🥹 🙏🏽
Could someone from the appropriate team MH Crisis Team please contact me on HENDERSON ward at ROWLEY REGIS Hospital to provide some APPROPRIATE support for MH distress?
I'm so fucking done being told there's nothing wrong with my mental health, I'm a twitching, angry mess and likely to explode if MH crisis team members shrug their bloody shoulders at me and tell me "Your
problems are social, you need to call the council."
Despite asking staff for a quiet space for a video MH assessment on Sunday, (appropriate forward planning) I completed the teams call with a dining room full of patients chatting over lunch and playing bingo
behind me, with interruptions from hca s asking what to do with lunch, (I had asked for my lunch to be held for me until after the call 🫣🥹 ) can't convey how stressful that was.
My problem is I'm Neuro fucking divergent and unable to communicate effectively with the bloody council or most other organisations 🤦 🏽🤷🏽🖕🏽
I've been asking for help from MH services for years but you keep telling me I have a personality disorder and signposting me too the council while documenting the day to day impact on me.
I've been unable to access appropriate support to navigate paperwork and bureaucracy since Halloween 2019 despite MDT, and all kinds of NHS interventions/treatment.
Six years of saying "please help me communicate with these fuckers" to every charity, ombudsman and organisation you can name, the legal aid system is broken and without appropriate support I've been unable
to address the following:
Parking tickets
Speeding tickets
Replace/service Motability vehicle (service finally booked for 23rd September collection, 3k miles overdue)
Seek treatment for fillings that fell out a year ago
🦷
Replace spectacles that super glue can't hold together any longer
The list of stressors is so long each victory takes a year and 5 more stack up in the meantime.
My brain is exploding trying to problem solve the impossible, telling me to call the council is not helpful, I'm asking for mental health support to cope with the stress and determine exactly what IS appropriate
support? 😶 â 🌫 ï¸ 😶
A busy ward, TV on none stop, lots of people, I'm safe but losing my mind.
Mental Health support from my local trust please? Playlists are getting very headbangy, I'll start adding thrash metal next and I really don't care for hard core, I'm more of a blues gal
🎧🎵 🧑 🏽 â 🦽
Marie Brown
Sent from Outlook for Android
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.
For more information and to find out how you can switch visit Joining NHS.net Connect â NHS.net Connect Support
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.
For more information and to find out how you can switch visit
Joining NHS.net Connect â NHS.net Connect SupportWed, 12 Nov 2025 15:30:58 +0000Re: ADHD assessment link
- From
- "RECEPTIONISTS, M88021 (SCOTT ARMS MEDICAL CENTRE)" <m88021.receptionists@nhs.net>
- To
- Marie Meronym <wobblywandereruk@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- None visible
P {margin-top:0;margin-bottom:0;}
Good Afternoon,
We have spoke with the secretary if you click onto the link and pick which service you wish to choose you can email the choice, we wont close it at the moment, but you will get another reminder text in 7 days as we are only allowed to keep it open for a certain
amount of time but for now the referral is open,
Thank you
Scott Arms Medical Centre
Whitecrest
Great Barr
B43 6EE
Tel 0121 357 3309
Site Code M88021
From: Marie Meronym <wobblywandereruk@outlook.com>
Sent: Wednesday, November 12, 2025 3:08 PM
To: RECEPTIONISTS, M88021 (SCOTT ARMS MEDICAL CENTRE) <m88021.receptionists@nhs.net>
Subject: ADHD assessment link
You don't often get email from wobblywandereruk@outlook.com.
Learn why this is important
This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise the sender and know the
content is safe.
Hi
Received this text today. I've been to the surgery to ask for help with it, but 8 was told to ask citizens advice, and 2 charities (community offer and kuumba to ask for help, citizens advice told me to get on with it) I was supposed to meet a lady from Kuumba
this week to do paperwork, including this.
I'm disqualified from driving until
April, stuck in Cornwall and missed the appointment. I VERY much want this assessment but I'm struggling to get help to find the questions, still trying.
Please do NOT close the referral, I need the assessment to identify what part of these processes I struggle with, and why, so that I'll be able to access appropriate support moving forwards.
Campsite owner is upset because police contacted both owners yesterday, and wants me to leave by 21st November, he's just informed me. I can't drive my car and the hoist is broken so I can't load unload my wheelchair to use it so my legs are shaky from walking
so much and my lease runs out on November 20th and I've not been able to order a new car.
Losing my mind with stress and trying to problem solve what feels like impossible challenge on top of everything else.
As soon as I can get some help with paperwork and social issues I will send the response thing.
Sincerely,
Marie
Marie
Meronym
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.
For more information and to find out how you can switch visit
Joining NHS.net Connect â NHS.net Connect SupportThu, 20 Nov 2025 10:05:56 +0000Subject Access Request
- From
- Data Protection <DataProtection@candchealthcare.co.uk>
- To
- Marie Meronym <mariemeronym@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- image001.png
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Dear Ms Meronym,
Thank you for your email.
We are legally required to respond to your request within one calendar month from the date we received it. We will therefore provide your data by
20/12/2025 .
We will now begin our search for the following information:
All information provided to us by Sandwell Metropolitan Borough Council (SMBC) and their
representatives relating to your care, needs, support requirements, health, risk or behaviour. All care plans, risk assessments, support plans, and case notes created by our organisation
regarding your care. Any internal or external communications (including correspondence with SMBC) discussing your
case, needs, risks, behaviours or decisions regarding your care provision. Daily logs, messages and records created by staff members following visits, appointments,
phone calls or meetings. Copies of minutes, referrals, instructions or guidance received from SMBC regarding the delivery
of your support. Records of any safeguarding discussions, professional opinions or concerns raised or shared
regarding your care. Documentation detailing changes to your care planning or support, including the recorded
reasons for those changes. Records detailing specific guidance provided to staff on how to interact with you or interpret
your communication needs.
To protect your personal information and comply with data protection law, we need to verify your identity.
Please reply to this email with clear, legible copy of one of the forms of identification listed below:
Passport
Driving Licence Birth Certificate
Once received, we will immediately commence the search and compilation of your personal data.
To ensure we provide you with all the relevant data you need as soon as possible, we kindly ask you to help us narrow the scope of the search.
If you could provide any of the following detail, it would greatly speed up the process and ensure a comprehensive result:
specific date ranges specific individuals
If you have any questions, please do not hesitate to contact us directly.
Kind regards,
Ashwin Sriharan
Data Protection Officer
CCH Group
Cardinal House | Abbeyfield Court | Abbeyfield Road | Nottingham | NG7 2SZ
Tel: 07570438583|Email:
Ashwin.Sriharan@candchealthcare.co.uk
Data Breach Form
From: Marie Meronym <mariemeronym@outlook.com>
Sent: 20 November 2025 09:21
To: Data Protection <dataprotection@candchealthcare.co.uk>
Subject: Subject Access Request (Custom Care)
Marie Meronym (previously Marie Michelle Brown) 8 Boldmere Court, Great Barr, B43 5PH (Previously Manifoldia Grange, Coyne Road, West Bromwich, B70 7JU and 34 Groveland
Road, Tipton, DY4 7TN) mariemeronym@ â outlook. â com
(previously mariembrown@ â hotmail. â com)
ZjQcmQRYFpfptBannerStart
This Message Is From an Untrusted Sender
You have not previously corresponded with this sender.
Report Suspicious â
ZjQcmQRYFpfptBannerEnd
Marie Meronym (previously Marie Michelle Brown)
8 Boldmere Court, Great Barr, B43 5PH (Previously Manifoldia Grange, Coyne Road, West Bromwich, B70 7JU and 34 Groveland Road, Tipton, DY4 7TN)
mariemeronym@outlook.com (previously
mariembrown@hotmail.com )
07404 767979
20/11/2025
Subject Access Request â UK GDPR / Data Protection Act 2018
Dear Sir/Madam,
I am making a formal Subject Access Request under Article 15 of the UK General Data Protection Regulation and Section 45 of the Data Protection Act 2018. Please pass this SAR to your data controller.
Please provide all personal data your organisation holds about me, in any format (including but not limited to emails, electronic systems, handwritten notes, internal communications, meeting minutes, risk assessments, handover notes,
and case management systems).
This request specifically includes:
⢠All information provided to your agency by Sandwell Metropolitan Borough Council (SMBC), their employees, social workers, or representatives relating to my care, needs, support requirements, mental health, physical health, risk,
or behaviour.
⢠Any care plans, assessments, support plans or case notes created by your agency regarding me.
⢠Any internal or external communications (including with SMBC) discussing my case, needs, risks, behaviours, or decisions about care provision.
⢠Notes, messages or records from staff members following visits, appointments, phone calls or meetings.
⢠Copies of any minutes, referrals, instructions, direction or guidance from SMBC or its officers to your agency relating to my support.
⢠Any safeguarding discussions, professional opinions, or concerns raised or shared about me.
⢠Records of changes to care planning or support, and the reasons behind those changes.
⢠Any records showing how your staff were advised to interact with me or interpret my communication style or needs.
If any information has been withheld or redacted, you must provide a justification referencing the specific legal exemption relied upon.
Please confirm:
How and when you received information from SMBC.
Who within your organisation accessed or handled this data.
How long you intend to retain the data.
Whether any third parties received any of this information.
I require the data in a commonly accessible electronic format (e.g. PDF, Word, or email files). If you need further identification to complete this request, please let me know immediately.
Under UK GDPR, you are legally required to respond within
one calendar month .
If you fail to comply, provide incomplete data, or unlawfully withhold information, I will escalate the matter to the Information Commissionerâs Office without further notice.
Kind regards,
Marie Meronym
X Youtube Facebook Instagram LinkedIn Nextdoor Euan's
Guide Google Maps
https://www.gofundme.com/f/ShameSMBC
Fri, 21 Nov 2025 12:33:44 +0000Data Subject Req for ID & Consent Our Ref: 25-11-077
- From
- "SUBJECTACCESSREQUEST (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8)" <cpn-tr.SubjectAccessRequest@nhs.net>
- To
- Marie Meronym <mariemeronym@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- Access Request Form.docx; encryptionguide.pdf
Please note Cornwall Partnership NHS Foundation Trust do not hold acute hospital records, for example from imaging services, emergency departments, intensive care, surgical, specialised care units, diagnostic services,
maternity services, or Minor Injuries Unit records prior to April 2016. Please redirect your request to the Royal Cornwall Hospitals NHS Trust at
rch-tr.Disclosure@nhs.net .
For treatment received in the East of Cornwall contact Plymouth Hospitals NHS Trust at
UHPDisclosureTeam@nhs.net
Good afternoon,
Thank you for your request for copies of records held by the Trust, we have logged this as a Right of Access under the Data Protection Act 2018 and in accordance with the law
we will conduct âreasonable searchesâ for the information requested.
Cornwall Partnership NHS Foundation Trust provides a wide range of health and wellbeing services to support people across Cornwall and the Isles of Scilly. These include community
health services such as district nursing and physiotherapy, mental health care for all age groups including dementia support, specialist services for individuals with learning disabilities, childrenâs health services, talking therapies, and targeted support
for those experiencing homelessness, bereavement, or requiring wheelchair or tuberculosis care.
To help us manage NHS resources responsibly and ensure timely access to records, we kindly ask that you specify which services and what
timeframe your request relates to. This allows us to focus on whatâs most relevant to your needs and avoid unnecessary processing, helping us deliver more efficient and effective support for everyone.
Before processing your request, we are required to verify identity and right of access, and therefore require the following information, preferably via email:
Scope of request â date range and services used Handwritten signature on a plain piece of paper to verify against signed ID document
A scan or clear photo of current proof of address such as a utility bill
We will respond to requests via email within one calendar month of receipt of the requested information, and in some circumstances may notify you that we will be applying an
extension to this response time up to an additional two months. May we kindly request that you
refrain from sending progress chasers before this time has elapsed as it causes undue delays, and we do not have the capacity to respond.
We send copies of records via secure email and have attached a guide so that you can set up an account in preparation for the disclosure.
Please note that we will close your request if we do not receive the supporting information within 60 days.
Kind regards,
Sarah
Subject Access Request Team
Cornwall Partnership NHS Foundation Trust
Room 11, The Kernow Building, Wilson Way, Pool, Redruth, Cornwall TR15 3QE
Email: cpn-tr.subjectaccessrequest@nhs.net
Tel: 01209 204009 / 01209 204010
Please remember support is always available. Cornwall 24/7 NHS mental health response line (0800 038 5300) offers support and advice.
Visit our Trust website
Outstanding care for all
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.
For more information and to find out how you can switch visit
Joining NHS.net Connect â NHS.net Connect SupportThu, 04 Dec 2025 09:47:06 +0000[SECURE] Case 22543
- From
- "BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <sed.bchft@nhs.net>
- To
- "wobblywandereruk@outlook.com" <wobblywandereruk@outlook.com>
- CC
- "BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <sed.bchft@nhs.net>
- BCC
- â
- Named attachments
- Email-SB-251204-094710.switch
You have received an Egress secure platform notification.
You have received a new NHSmail secure email from
Sed Bchft (sed.bchft@nhs.net)
Open secure email
If you have any problems opening the link you can also view the email by visiting https://reader.nhs.net/ and entering the following code:
9ce3b14030b7419f888af1c92d986b41
Always check the links before you click and check the browser address bar for the padlock icon.
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. We appreciate your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.Thu, 04 Dec 2025 09:47:26 +0000Re: Case 22708
- From
- "BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <sed.bchft@nhs.net>
- To
- Marie Meronym <MarieMeronym@outlook.com>, "BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST)" <sed.bchft@nhs.net>
- CC
- â
- BCC
- â
- Named attachments
- Outlook-Strapline .png
P {margin-top:0;margin-bottom:0;}
Dear Marie Brown,
Thank you for your email.
Unfortunately, we would still not be able to consider this complaint for investigation.
I appreciate this must be frustrating and I would encourage you to raise this with the Parliamentary and Health Service Ombudsman at City Gate, 51 Mosley Street, Manchester, M2 3HQ.
Tel 0345 015 4033, Fax 0300 061 4000, email phso.enquiries@ombudsman.org.uk /
website www.Ombudsman.org.uk.
I hope this helps,
Kind Regards,
Ash
Ashley Braithwaite (He/Him)
Divisional Complaints Facilitator â Adult Working Age
Service Experience Desk
( Tel - 0800 587 7720
* Email â
sed.bchft@nhs.net
From: Marie Meronym <MarieMeronym@outlook.com>
Sent: 28 November 2025 14:59
To: BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <sed.bchft@nhs.net>
Subject: Re: Case 22708
This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise
the sender and know the content is safe.
I have been unable to access appropriate support, and the trust has not made reasonable adjustments, thereby allowing for an extension of the timeframe under the Equality Act.
Therefore, I am appealing this decision and once again, I respectfully request appropriate support to address my concerns. Since 2019, I have been in communication with Trust staff regarding neurodivergence and challenging my diagnosis.
I have already submitted a SARs request for my correspondence etc, I'm willing to wait until that is compiled and my advocates have had time to prepare the records provided with my own but this will add several weeks while I am at risk of a fall every time
I use my toilet.
Marie Meronym
X Youtube Facebook Instagram LinkedIn Nextdoor Euan's
Guide Google Maps
https://www.gofundme.com/f/ShameSMBC
ð¤Anyone describing 8 Boldmere Court as ð§ð½â𦽠accessible will be strapped into wheelchair and asked to demonstrate how to get down the garden steps safely ð«¡
From: BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <sed.bchft@nhs.net>
Sent: Friday, November 28, 2025 9:04:28 AM
To: mariemeronym@outlook.com <mariemeronym@outlook.com>
Cc: BCHFT, SED (BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST) <sed.bchft@nhs.net>
Subject: Case 22708
Dear Marie Brown,
I hope you are well?
I am sending you this email in response to your emails on the 19 th and 25 th November 2025.
I would like to confirm that your request to access your records is being progressed.
Upon reviewing your complaints, these would be outside the 12 month timeframe for investigation so unfortunately we will be unable to provide a response.
Should you remain dissatisfied with this response you do have the right to approach the Parliamentary and Health Service Ombudsman at City Gate, 51 Mosley Street, Manchester, M2 3HQ.
Tel 0345 015 4033, Fax 0300 061 4000, email
phso.enquiries@ombudsman.org.uk / website www.Ombudsman.org.uk.
Kind regards
Service Experience Desk
Black Country Healthcare NHS Foundation Trust
0800 587 7720
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.
For more information and to find out how you can switch visit
Joining NHS.net Connect â NHS.net Connect Support
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.
For more information and to find out how you can switch visit
Joining NHS.net Connect â NHS.net Connect SupportFri, 20 Feb 2026 17:21:57 +0000Re: Notification of fall and ongoing risk following hospital discharge
- From
- Marie Meronym <MarieMeronym@outlook.com>
- To
- "Ali Asghar"
- CC
- â
- BCC
- â
- Named attachments
- None visible
Formal response to Outcome Focused Assessment â factual corrections and safeguarding concerns
Dear Ali,
Thank you for sending the completed Outcome Focused Assessment.
I am providing the following corrections to ensure my record is accurate.
Managing Toilet Needs
The assessment states that I am unable to manage toilet needs without assistance. This is factually incorrect.
I am able to use accessible toilets independently in the community and in friendsâ homes. In smaller bathrooms (under 1m width), I am able to brace safely against opposing walls, which provides stability. Since 2020, only four falls have occurred outside 8
Boldmere Court.
The consistent pattern is that falls occur within my bungalow due to the bathroom layout and spatial constraints. The issue is environmental, not functional incapacity.
The bathroom measures approximately 1.9m x 2.2m. For a wheelchair user, Building Regulations guidance indicates approximately 2.5m x 2.5m is required for safe manoeuvre and lateral transfers. The current space is insufficient.
A bolted toilet frame would not resolve the issue. The previous frame obstructed access to the basin for approximately five years. What is required is either:
⢠Properly installed drop-down grab rails that can be raised to allow wheelchair access to the basin without obstruction
or
⢠Rehousing to accessible accommodation.
Falls
Falls have been ongoing since 2020 at Boldmere Court.
The only significant reduction in falls occurred during the 18 months I lived away from the bungalow in Cornwall, where I had access to a safe and appropriately configured bathroom.
Falls in the back garden reduced after summer 2023 because I stopped using the garden following a 10-day hospital admission for concussion.
Falls on the toilet have been repeatedly reported since I moved in. The cause has consistently been identified as the space and layout.
The assessment questions whether I should be able to self-transfer based on observed transfers. I note that you are not an Occupational Therapist specialising in spinal cord injury or wheelchair biomechanics, nor have you assessed me using the toilet. Qualified
OTs have confirmed that in an accessible space I am safe to toilet independently.
Current Care Package
The current Star team care package was implemented more than two weeks after your initial visit, following a preventable fall. It was not proactive risk mitigation.
The 7am call that was discussed to reduce overnight bowel delay was not implemented. Instead, morning calls were scheduled later, increasing the gap between toilet access and directly increasing risk. This preceded my fall at 9:10am.
Needs at the Bungalow
My needs have never been met at Boldmere Court.
The reduction in incidents outside the property demonstrates this clearly. The environment is the variable.
Motivation Framing
My motivation is safe housing as discussed with James McLaughlin.
Litigation has arisen because statutory duties as landlord and social care provider have not been met over a prolonged period. I have made reasonable adjustment requests for approximately 15 years. The difference now is that I have greater knowledge and vocabulary
to articulate them effectively.
This is not evidence-gathering behaviour. It is sustained self-advocacy.
Mental Health Context
Historical NHS misdiagnoses and Section 136 involvement must be viewed in context:
⢠2009: Ovarian cyst misdiagnosis leading to loss of employment and housing.
⢠2010: Property left insecure for four months despite repeated contact.
⢠2010â2018: Harassment at Groveland Road, including death threats and assault leading to spinal cord injury.
⢠Repeated challenges in writing to personality disorder diagnosis, with letters documenting autistic and ADHD traits from 2012 onwards.
Being given incorrect treatment pathways is not evidence of unreliability. It is evidence of systemic diagnostic failure.
Kitchen
The kitchen fire occurred in the context of unsafe support and environmental breakdown.
The council took approximately 18 months before ordering replacement works and paused at the ripping out stage in March 2025.
Concerns about the unsafe kitchen were raised from January 2022 onwards. West Midlands Fire Service intervention occurred in November 2022. My cooker was disconnected by SMBC and replaced with a temporary tabletop solution which I am still using.
I currently require:
⢠A sink with hot and cold running water
⢠Knee clearance beneath worktops
⢠A safe, accessible cooker and hob
⢠Proper counters rather than improvised dining-table solutions
The current configuration was self-built without SMBC support as shown in photos.
Risk Level
Recording my risk level as âLowâ is incompatible with:
⢠Recurrent falls linked to bathroom layout
⢠Hospital admissions
⢠Interim four-call-per-day care
⢠Ongoing absence of essential adaptations
This requires review.
Care Charges
Care charges require a financial assessment.
My income is:
⢠£340 Universal Credit per month
⢠£740 PIP every four weeks
No housing benefit, council tax reduction or disability premiums currently in payment.
This remains outstanding from the 2023 MDT discussions.
I request that the above corrections are formally appended to my record.
I remain willing to engage constructively in developing a long-term support plan that addresses environmental risk rather than reframing it as personal unreliability.
If you believe any statement I have made publicly is factually inaccurate, please identify the specific statement and provide the evidence on which you rely. I will amend any demonstrable factual inaccuracy.
Kind regards,
Marie
Marie
Meronym
Non-Chronological Records
ð§ð½âð«ð DEI Concerns
DEI Education Personal
ð¸
Instagram
âï¸ð
LinkedIn
ð§ð½ââï¸ X
ð¹ YouTube
From: Ali Asghar <ali_asghar@sandwell.gov.uk>
Sent: Friday, February 20, 2026 3:01:02 PM
To: Marie Meronym <MarieMeronym@outlook.com>
Subject: RE: Notification of fall and ongoing risk following hospital discharge
Dear Ms Meronym
Please find attached a copy of the completed OFA. Please let me know when you are home from hospital with the current support package and I will visit and review this with a view to ending it and putting
in a more appropriate longer term package. Please let me know of any observations you wish to make with regard to the assessment and I will record these on your file.
I would also ask that you remove my name from any social media posts that you have made and desist from posting my name further.
Kind regards
Ali Asghar Social worker.
From: Marie Meronym <MarieMeronym@outlook.com>
Sent: 17 February 2026 09:11
To: Ali Asghar <ali_asghar@sandwell.gov.uk>
Subject: Re: Notification of fall and ongoing risk following hospital discharge
You don't often get email from
mariemeronym@outlook.com .
Learn why this is important
CAUTION: This email originated from outside of the Council / Children's Trust. Do
not click links or open attachments unless you recognise the sender and know the content is safe.
I am informing you that I have just fallen attempting to use the toilet.
At our meeting last week, which I recorded, you agreed to two additional calls per day, specifically a first call at 7am and a last call at 10pm, to reduce the length of time I am required to hold bowel movements
overnight.
Instead, my first call has been scheduled significantly later each morning. This has increased the time I am required to wait to toilet and has directly increased risk.
Today, while attempting to manage this delay, I fell.
Please explain:
⢠Why the agreed 7am call has not been implemented
⢠Who authorised the later scheduling
⢠What risk assessment was completed before changing the agreed plan
This change contradicts what was discussed and has now resulted in injury risk.
I require urgent clarification and correction.
Regards
Marie
Marie
Meronym
Non-Chronological Records
🧑🏽â🏫💭
DEI Concerns
DEI Education
Personal
📸
Instagram
âï¸💭
LinkedIn
🧑🏽ââï¸
X
📹
YouTube
From: Ali Asghar < ali_asghar@sandwell.gov.uk >
Sent: Friday, January 23, 2026 3:17:41 PM
To: Marie Meronym < MarieMeronym@outlook.com >
Subject: RE: Notification of fall and ongoing risk following hospital discharge
Dear Ms Brown Meronym
I have made an urgent request to the Occupational Therapy team to fix the metal frame to the floor in the toilet and also to look at any other measures to make it easier for you to use your accommodation.
Kind regards
Ali Asghar
From: Marie Meronym < MarieMeronym@outlook.com >
Sent: 23 January 2026 14:58
To: James McLaughlin < James_mclaughlin@sandwell.gov.uk >; Shokat Lal < shokat_lal@sandwell.gov.uk >; Lisa Ellis < Lisa_ellis@sandwell.gov.uk >;
Jackie Taylor < Jackie_Taylor@Sandwell.gov.uk >; Sandwell Enquiry < sandwell_enquiry@sandwell.gov.uk >; Janet Millett < janet_millett@sandwell.gov.uk >;
Kerrie Carmichael < kerrie_carmichael@sandwell.gov.uk >; Mayors Parlour < Mayors_parlour@sandwell.gov.uk >; Vinod Verma < vinod_verma@sandwell.gov.uk >;
LCO < LCO@sandwell.gov.uk >; Parvez Muzaffar < parvez_muzaffar@sandwell.gov.uk >; Vicki Smith < Vicki_Smith@Sandwell.gov.uk >;
Suzanne Hartwell < Suzanne_Hartwell@Sandwell.gov.uk >; Alan Lunt < alan_lunt@sandwell.gov.uk >
Cc: Ali Asghar < ali_asghar@sandwell.gov.uk >; Sarah Coombes Coombes < Sarah.coombes.mp@parliament.uk >; WestBromwich Support < westbromwich_support@sandwell.gov.uk >
Subject: Notification of fall and ongoing risk following hospital discharge
CAUTION: This email originated from outside of the Council / Children's Trust. Do
not click links or open attachments unless you recognise the sender and know the content is safe.
I am writing to formally notify you of a fall and ongoing safety risk following my recent discharge from hospital.
I was discharged home on 22/01/2026 with significantly reduced upper-limb function. Since returning home, I have been unable to safely propel my wheelchair or use the toilet independently.
On 23/01/2026, I experienced a near-fall while attempting to access the bathroom. This risk was foreseeable given my injury, fatigue, and the inaccessibility of my bungalow. I have since required multiple emergency and urgent care interventions to meet basic
activities of daily living safely.
Community alarm staff have attended and recorded safeguarding concerns.
I am currently receiving short-term support from the STAR team, who are attending multiple times per day to assist me to toilet safely. While their care has been compassionate and professional, this level of intervention highlights that my current environment
and support arrangements are not safe or sustainable.
I am notifying you to ensure this incident and the associated risks are formally recorded and treated as an ongoing safeguarding concern, and to request urgent review of:
⢠the safety of my discharge
⢠my current living environment
⢠interim care provision
⢠and any necessary equipment or adaptations
Please confirm receipt of this notification and advise what immediate steps will be taken to reduce the risk of further harm.
Kind regards,
Marie
Meronym
🧑🏽â🦽🧠 Euan's
Guide
💭 Facebook
🧑🏽â🦽🧠 Google
Maps
📸 Instagram
🧑🏽â🏫 LinkedIn
âï¸ X
📹 YoutubeMon, 23 Feb 2026 14:26:57 +0000Urgent: Request for Advocacy Support and Safe Discharge Planning (Current Inpatient)
- From
- Marie Meronym <MarieMeronym@outlook.com>
- To
- "PATIENT-EXPERIENCE PALS"
- CC
- "Alex Garven"
- BCC
- â
- Named attachments
- 2025 02 11 James Mclaughlin Apology p1.pdf; 2025 05 06 SMBC OT Emma Jones.pdf; 2023 03 06 Final Draft Mins MDT 6.3.23 MB295269 - Minutes approved 18th May 2023.pdf; Maria wiseman.pdf; GP Letter Dr Rostamipour.pdf
Dear PALS Team, I am currently an inpatient at Midland Metropolitan Hospital and am seeking assistance regarding discharge planning and access to advocacy support. Ward staff have indicated that I do not qualify for an advocate because I can communicate verbally and do not yet have a formal autism/ADHD diagnosis recorded in my NHS notes. However, I experience significant difficulty managing complex information, paperwork, and coordination between services due to neurodevelopmental and physical conditions. These difficulties directly affect my ability to participate fully in discharge decisions. I am not refusing discharge. My concern is that my home environment currently presents significant accessibility barriers, including issues with safe toileting, kitchen use, and fall risk. These matters are known to external agencies and are being addressed with the support of an independent advocates whose contact details are below. I offered to supply documentation regarding my autism assessment and housing-related risks, but this was declined so I've attached it here with appropriate escalations to assistant CEO of SMBC whose promised response is outstanding - please note the date. I am requesting: Clarification of my entitlement to advocacy support under the Care Act 2014 and hospital discharge guidance Assistance to ensure I can participate effectively in discharge planning Liaison with my external advocate, Elizabeth Deegan (Aspire) Helen Charles (Sandwell Advocacy) 01215208070 Jekaterina (West Midlands Fire Service) 07973810556 Maria Wiseman (Community Offer) email attached with contact details Assurance that discharge will be to a safe environment with appropriate support in place I am keen to work cooperatively with the team and achieve a safe, sustainable discharge plan. I would be grateful if this request could be recorded formally and reviewed as soon as possible. Thank you for your assistance. Yours sincerely, Marie Meronym Non-Chronological Records ð§ð½âð«ð DEI Concerns DEI Education Personal ð¸ Instagram âï¸ð LinkedIn ð§ð½ââï¸ X ð¹ YouTube
Wed, 15 Apr 2026 14:32:02 +0000[Secure] Patient Access Rights Disclosure (GDPR) - Our Ref: 25-11-077 Â MM Â (DJ)
- From
- "SUBJECTACCESSREQUEST (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST)" <cpn-tr.SubjectAccessRequest@nhs.net>
- To
- "mariemeronym@outlook.com" <mariemeronym@outlook.com>
- CC
- â
- BCC
- â
- Named attachments
- Email-S-260415-143226.switch
You have received an Egress secure platform notification.
You have received a new NHSmail secure email from
SubjectAccessRequest (cpn-tr.subjectaccessrequest@nhs.net)
Open secure email
If you have any problems opening the link you can also view the email by visiting https://reader.nhs.net/ and entering the following code:
997d204d4ce4bcc4e584153cf60b67c5
Always check the links before you click and check the browser address bar for the padlock icon.
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. We appreciate your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.Thu, 28 Apr 2022 02:45:20 -0700CS0035580 | Case Closure
- From
- NHS Service Desk <nhswebsite.servicedesk@nhs.net>
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- CSMOutboundMailHeader.pngx
Thank you for confirming closure of your case CS0035580.
Your case has now been closed.
________________________________
Proposed resolution:
We have discussed this request and have agreed to consider adding a new page of content on the NHS website for this syndrome. We are currently reviewing our processes for how we maintain and iterate the content set and have now added this to our backlog.
________________________________
Your case description:
Cauda equina syndrome
________________________________
Please share your experience of the service youâve received by clicking on the following link:
Customer Satisfaction Survey <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnhsdigitallive.service-now.com%2Fassessment_take2.do%3Fsysparm_assessable_type%3Da0dfbc85c33231001b757bfaa2d3aee7%26sysparm_trigger_table%3Dsn_customerservice_case%26sysparm_trigger_id%3D2d78beed1b2ac15093bfc88b274bcb2d&data=05%7C01%7C%7C484d378b685e4f435c2608da28fbd133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637867359260851571%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ERBNnWo1jgphyxLFkh8L0qj7mzzIvqKKp3hcheCHBzk%3D&reserved=0>
Kind Regards,
NHS Website Service Desk
Live Services
NHS Digital
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Four-policies%2Fprivacy-policy&data=05%7C01%7C%7C484d378b685e4f435c2608da28fbd133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637867359260851571%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hJnwHvyLBb2nn5LFtPogKs2w2ej60iONg7cOD5yYJYM%3D&reserved=0>
Ref:MSGNHSD0332620_290EI6mKtjWvshg8
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=05%7C01%7C%7C484d378b685e4f435c2608da28fbd133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637867359260851571%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=i%2FTwUCp7ZHGU8vTzmffWEErb5PPz15HrzPASSeKuiT0%3D&reserved=0>
Thank you for confirming closure of your case
CS0035580.
Your case has now been closed.
Proposed resolution:
We have discussed this request and have agreed to consider adding a new page of content on the NHS website for this syndrome. We are currently
reviewing our processes for how we maintain and iterate the content set and have now added this to our backlog.
Your case description:
Cauda equina syndrome
Please share your experience of the service youâve received by clicking on the following link:
Customer
Satisfaction Survey
Kind Regards,
NHS Website Service Desk
Live Services
NHS Digital
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy
Ref:MSGNHSD0332620_290EI6mKtjWvshg8
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportWed, 30 Mar 2022 00:37:25 -0700CS0035580 | New Case
- From
- NHS Service Desk <nhswebsite.servicedesk@nhs.net>
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- CSMOutboundMailHeader.pngx
Thank you for taking the time to contact the NHS Website Service Desk.
We have logged a case for you under the reference CS0035580. A member of our service desk team will be in touch.
Please be aware that the NHS Website Service Desk cannot advise on queries relating to the Book a Coronavirus Vaccination tool or the national vaccination program. If your case is regarding this, then please contact the vaccination programme call centre at 119.
For medical advice please call 111 or go to https://111.nhs.uk/ <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2F111.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1y3ASpcG9%2BTZOB2mb5NsWL3GaDNiU2UIb7MfdGyOxzo%3D&reserved=0>
This service desk does not give medical advice to or about any patient. Submitting feedback is not a substitute for a medical consultation.
This service desk is not monitored 24 hours. We are unable to act on any feedback that:
1) is seeking medical advice
2) threatens self-harm; or
3) threatens or describes criminal activity
Additionally, 2) and 3) may result in us passing your feedback and contact details to the police or appropriate local services, please see our privacy policy for details: https://www.nhs.uk/our-policies/privacy-policy/ <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Four-policies%2Fprivacy-policy%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=jznios2MwAWAkTYcicwtnuLc%2BJi16J2IKkXYt9jOFng%3D&reserved=0>
The service desk team endeavour to assist everyone, however queries and issues that do not relate to www.nhs.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9hVFMuAJGybkVMB6lUqjNQkfNIqhDQB9kBbMiaBHeWQ%3D&reserved=0> are out of our control. This may cause a delay in our response, as we attempt to obtain additional information to aid you further.
Please be aware due to the high volume of contact that we receive daily, we are not always able to provide a response on the same day. We will, however, attempt to contact you at our earliest opportunity and we thank you for your patience at this time.
Please see the bottom of this email for useful contacts for queries and issues that donât relate to www.nhs.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9hVFMuAJGybkVMB6lUqjNQkfNIqhDQB9kBbMiaBHeWQ%3D&reserved=0> .
If you require an update, please feel free to respond to this email.
Kind Regards,
NHS Website Service Desk
NHS Website: www.nhs.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9hVFMuAJGybkVMB6lUqjNQkfNIqhDQB9kBbMiaBHeWQ%3D&reserved=0>
Follow us on Twitter: www.twitter.com/nhsuk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Fnhsuk&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=k90y1yjPUyqPz5ZXSpJoJ3hoQMt3VANOP9tEN0Ctgpw%3D&reserved=0>
Find us on Facebook: www.facebook.com/nhswebsite <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fnhswebsite&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=CFwUzJjqW8i9WESGEOvkGcDvfLahDcjdp2dWAif%2FX2I%3D&reserved=0>
Watch us on YouTube: www.youtube.com/nhs <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fnhs&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ogf8KtkI9OaXiMa3QmnT8mN6ilSkP6ujPioTwoQ7N28%3D&reserved=0>
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Four-policies%2Fprivacy-policy&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1rfigJe2qZ%2FLWXJKJO3DpYDMwqJ%2FegsDcRLY4MQzK2c%3D&reserved=0>
Useful Contacts for queries not relating to www.nhs.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9hVFMuAJGybkVMB6lUqjNQkfNIqhDQB9kBbMiaBHeWQ%3D&reserved=0> Please let us know, by response if one of these links resolves your query, thank you:
To share your personal experience about a recent visit to an NHS organisation, please use the following link:
http://www.nhs.uk/servicedirectories/Pages/HospitalCommentInput.aspx?servicetype=gp&searchtype=commentsearch <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nhs.uk%2Fservicedirectories%2FPages%2FHospitalCommentInput.aspx%3Fservicetype%3Dgp%26searchtype%3Dcommentsearch&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=kDrUw3apFkC0WYvRz4P08DqN9kYuET7QHiWyMxY1D0Y%3D&reserved=0>
For employment and career opportunities with the NHS, please see NHS Job: http://www.jobs.nhs.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.jobs.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wuQQ9UqzmPxDosyGByOACarjRdZvl0Sm0lZcrEKtEq4%3D&reserved=0>
e-Referral Service: https://www.ebs.ncrs.nhs.uk <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ebs.ncrs.nhs.uk%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=YFeTHbh4dMnjAuTBc7eF0aZMXeooEINi%2F2TzociD5fE%3D&reserved=0>
Raising a Freedom of Information request or asking for data? Please check if the information is already available on:
https://www.nhs.uk/contact-us/get-help-with-something-else <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Fcontact-us%2Fget-help-with-something-else&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9MyJrWE7%2BgRptPT4yZQ9Q8uzYcBQS3zHNNAG3%2BQECFI%3D&reserved=0>
For enquiries related to the provision of NHS services, please contact NHS England:england.contactus@nhs.net <mailto:england.contactus@nhs.net>
For general NHS policy issues: https://www.gov.uk/government/organisations/department-of-health-and-social-care <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Forganisations%2Fdepartment-of-health-and-social-care&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=%2BkaQJEL0kxwu2aAiEVj1uAJMI3x2C1YgvLeYKuf46lw%3D&reserved=0>
For issues or feedback regarding the NHS 111 service, please contact the local provider. This is normally your local ambulance service or clinical commissioning group.
If the above answers your query and you would like to close your case with us, please click here <mailto:nhswebsite.servicedesk@nhs.net?subject=Accept&body=Do%20not%20delete%20the%20following%20message:%0ARef:MSGNHSD0284189_lBU8H2QeYhGrnzmF> .
<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Four-policies%2Fprivacy-policy&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1rfigJe2qZ%2FLWXJKJO3DpYDMwqJ%2FegsDcRLY4MQzK2c%3D&reserved=0>
Ref:MSGNHSD0284189_lBU8H2QeYhGrnzmF
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=04%7C01%7C%7C14ad45b04ad34b7dff0d08da122023b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637842226490575822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=uQmzSJeXWhy9%2BkoHmXQJld%2FSSpaUlyJaXBm7dA5bEGM%3D&reserved=0>
Thank you for taking the time to contact the
NHS Website Service Desk.
We have logged a case for you under the reference CS0035580. A member of our service desk team will be in touch.
Please be aware that the NHS Website Service Desk cannot advise on queries relating to the Book a Coronavirus Vaccination tool
or the national vaccination program. If your case is regarding this, then please contact the vaccination programme call centre at 119.
For medical advice please call 111 or go to
https://111.nhs.uk/
This service desk does not give medical advice to or about any patient. Submitting feedback is not a substitute for a medical
consultation.
This service desk is not monitored 24 hours. We are unable to act on any feedback that:
1) is seeking medical advice
2) threatens self-harm; or
3) threatens or describes criminal activity
Additionally, 2) and 3) may result in us passing your feedback and contact details to the police or appropriate local services,
please see our privacy policy for details:
https://www.nhs.uk/our-policies/privacy-policy/
The service desk team endeavour to assist everyone, however queries and issues that do not relate to
www.nhs.uk are out of our control. This may cause a delay in our response, as we attempt to obtain additional information to aid you further.
Please be aware due to the high volume of contact that we receive daily, we are not always able to provide a response on the
same day. We will, however, attempt to contact you at our earliest opportunity and we thank you for your patience at this time.
Please see the bottom of this email for useful contacts for queries and issues that donât relate to
www.nhs.uk .
If you require an update, please feel free to respond to this email.
Kind Regards,
NHS Website Service Desk
NHS Website:
www.nhs.uk
Follow us on Twitter: www.twitter.com/nhsuk
Find us on Facebook: www.facebook.com/nhswebsite
Watch us on YouTube: www.youtube.com/nhs
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy
Useful Contacts for queries not relating to
www.nhs.uk Please let us know, by response if one of these links resolves your query, thank you:
To share your personal experience about a recent visit to an NHS organisation, please use the following link:
http://www.nhs.uk/servicedirectories/Pages/HospitalCommentInput.aspx?servicetype=gp&searchtype=commentsearch
For employment and career opportunities with the NHS, please see NHS Job:
http://www.jobs.nhs.uk
e-Referral Service:
https://www.ebs.ncrs.nhs.uk
Raising a Freedom of Information request or asking for data? Please check if the information is already available on:
https://www.nhs.uk/contact-us/get-help-with-something-else
For enquiries related to the provision of NHS services, please contact NHS England: england.contactus@nhs.net
For general NHS policy issues:
https://www.gov.uk/government/organisations/department-of-health-and-social-care
For issues or feedback regarding the NHS 111 service, please contact the local provider. This is normally your local
ambulance service or clinical commissioning group.
If the above answers your query and you would like to close your case with us, please click
here .
Ref:MSGNHSD0284189_lBU8H2QeYhGrnzmF
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportThu, 28 Apr 2022 02:25:31 -0700CS0035580 | Resolution
- From
- NHS Service Desk <nhswebsite.servicedesk@nhs.net>
- To
- mariembrown@hotmail.com
- CC
- â
- BCC
- â
- Named attachments
- CSMOutboundMailHeader.pngx
Regarding your case CS0035580 , we have provided the below resolution.
________________________________
Proposed resolution:
We have discussed this request and have agreed to consider adding a new page of content on the NHS website for this syndrome. We are currently reviewing our processes for how we maintain and iterate the content set and have now added this to our backlog.
________________________________
Your case description:
Cauda equina syndrome
________________________________
If you are satisfied with this resolution, please click the following link to accept it and close your case:
Accept Solution <mailto:nhswebsite.servicedesk@nhs.net?subject=Accept&body=Do%20not%20delete%20the%20following%20message:%0ARef:MSGNHSD0332361_1Cm6CYsxJsNtNYVy> .
If you feel that your case has not been answered or addressed, please click the following link to reject the resolution and reopen your case:
Reject Solution <mailto:nhswebsite.servicedesk@nhs.net?subject=Reject&body=Reason%20for%20Rejection:%0A%0A%0ADo%20not%20delete%20the%20following%20message:%0ARef:MSGNHSD0332361_1Cm6CYsxJsNtNYVy> .
If we do not hear from you within 7 days your case will be closed.
Kind Regards,
NHS Website Service Desk
Live Services
NHS Digital
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Four-policies%2Fprivacy-policy&data=05%7C01%7C%7Cce6bbb48c9e74216ca9a08da28f90c33%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637867347365418254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6LcGwoBEzTSoJfeW52Qca9Tde96QdXotWOVo9nXo%2FJk%3D&reserved=0>
Ref:MSGNHSD0332361_1Cm6CYsxJsNtNYVy
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail â NHSmail Support <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.nhs.net%2Farticle-categories%2Fjoining-nhsmail%2F&data=05%7C01%7C%7Cce6bbb48c9e74216ca9a08da28f90c33%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637867347365418254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hS93xh3yF2xb0kwsRkJbKJYbs3ybY%2BTjo%2BlYZ2csrWw%3D&reserved=0>
Regarding your case CS0035580
, we have provided the below resolution.
Proposed resolution:
We have discussed this request and have agreed to consider adding a new page of content on the NHS website for this syndrome. We are currently
reviewing our processes for how we maintain and iterate the content set and have now added this to our backlog.
Your case description:
Cauda equina syndrome
If you are satisfied with this resolution , please click the following link to accept it and close your case:
Accept
Solution .
If you feel that your case has not been answered or addressed , please click the following link to reject the resolution and reopen your case:
Reject
Solution .
If we do not hear from you within 7 days your case will be closed.
Kind Regards,
NHS Website Service Desk
Live Services
NHS Digital
Want to know how we handle your data? You can read our privacy policy here:
https://www.nhs.uk/our-policies/privacy-policy
Ref:MSGNHSD0332361_1Cm6CYsxJsNtNYVy
************************************************************************************** ******************************
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit
Joining NHSmail â NHSmail SupportThu, 06 Aug 2020 14:49:52 +0100Letter
- From
- Sandwell Community - Integrated Care Service <sandwell.icares@nhs.net>
- To
- MARIEMBROWN@HOTMAIL.COM
- CC
- â
- BCC
- â
- Named attachments
- None visible
Hi Marie,
I have sent an email to Wheelchairs asking for advice.
Please find an electronic copy of the letter I sent you originally by post.
Thank you,
Kind regards,
Trish Edwards Physiotherapist
Integrated Care Service
Primary Care Offices
Sandwell General Hospital
Lyndon
West Bromwich
B71 4HJ
Tel: 0121 507 2664 Option 5
Email: sandwell.icares@nhs.net
Date: 10 Jun 2020
Dear Wendy Peniket,
Ref: Marie Brown
Address: 34 Groveland Road, Tipton DY4 7TN
DOB: 18 Sep 1975
NHS No: 608 276 5451
Marie was first referred to our service following her injection of a therapeutic substance around her L5 Nerve on the 2 December 2020 and was first seen on the 12 December 2019 by physiotherapy. Following this Marie had L4/L5 decompression surgery and injection of a therapeutic substance around the spinal nerve on the 04 March 2020 and was discharged on the 06 March 2020.
I first saw Marie on the 5 May 2020 as the locum physiotherapist that had been seeing Marie had left the service. On assessment Marie reported to us that she had a fall on the 12 March 2020 near the couch and she was unable to get up off the floor until her carer arrived. Marie felt that her frequency of urinary incontinence had increased since this fall. I understand that she had contacted her Consultant following this fall but he reported to Marie that he was not concerned about her urinary incontinence as she had presented with this pre- surgery. Marie was using a wheelchair to get around her property and was walking with her own four wheeled walker and doing her physiotherapy exercises four times daily.
After my assessment on the 5 May 2020 I was very concerned as Marie's mobility appeared to have significantly deteriorated. Marie was unsafe to walk with her own walking frame indoors, she was struggling to stand and that she reported that she was falling daily. Previously when seen on the 12 February 2020 Marie was able to walk outdoors with a four wheeled walker and use the stairs outside her flat with crutches. I advised Marie that she was not safe to walk with her walking frame at the end of this visit and to use the wheelchair that she had privately purchased to move around her flat. She refused the provision of a commode as she could not take her wheelchair into the toilet or bathroom. When going to the bathroom or toilet she completed these tasks using x 1 crutch which looked very unsteady, placing her at high risk of falling.
I called the Neurosurgical registrar at the Queen Elizabeth Hospital for advice and he booked her in to attend a Hot clinic appointment 11.05.20 and for a MRI scan 09.11.20. However, these two events did not occur as Marie could not get transport to the appointments. Marie called 111 with increasing back pain on the 11. 05.20 and was conveyed to Russell's Hall Hospital and received a MRI scan and was discharged home with follow up planned for Marie to attend the hot clinic at the QE.
I understand that Marie was unable to access transport for her Hot Clinic appointment, however she was then admitted on the 16.05.20 to the Queen Elizabeth Hospital and was seen by the Neurosurgical Consultant who advised conservative management and referral to the Pain Clinic.
When seen on the 3 June 2020 at home, Marie was very distressed and anxious reporting to us that she had been in contact with the Crisis Team as she had been planning to commit suicide. She reported to me that she had been walking with her frame for exercise. She was able sit to stand independently and stand for less than two minutes using her frame. Marie could walk x 3 meters using her frame with an abnormal gait pattern. We felt it was safe for her to walk using her frame as long as she felt safe to do so and to use her wheelchair at all other times. I was concerned as her fluid intake is low due to not wanting to use the toilet. I did express it was unsafe to use the toilet and the bathroom but she felt it was not acceptable to her to have a commode.
I have only seen Marie on these two occasions and I understand that she is now an inpatient at Hallam Street Hospital.
Please do not hesitate to contact us with any queries on 0121 507 2664 option 5 or email: sandwell.icares@nhs.net.
Yours sincerely
Trish Edwards
Physiotherapist
Integrated Care Service
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
p { margin-top: 0px; margin-bottom: 0px;}
Hi Marie,
I have sent an email to Wheelchairs asking for advice.
Please find an electronic copy of the letter I sent you originally by post.
Thank you,
Kind regards,
Trish Edwards Physiotherapist
Integrated Care Service
Primary Care Offices
Sandwell General Hospital
Lyndon
West Bromwich
B71 4HJ
Tel: 0121 507 2664 Option 5
Email: sandwell.icares@nhs.net
Date: 10 Jun 2020
Dear Wendy Peniket,
Ref: Marie Brown
Address: 34 Groveland Road, Tipton DY4 7TN
DOB: 18 Sep 1975
NHS No: 608 276 5451
Marie was first referred to our service following her injection of a therapeutic substance around her L5 Nerve on the 2 December 2020 and was first seen on the 12 December 2019 by physiotherapy. Following this Marie had L4/L5 decompression surgery and injection
of a therapeutic substance around the spinal nerve on the 04 March 2020 and was discharged on the 06 March 2020.
I first saw Marie on the 5 May 2020 as the locum physiotherapist that had been seeing Marie had left the service. On assessment Marie reported to us that she had a fall on the 12 March 2020 near the couch and she was unable to get up off the floor until
her carer arrived. Marie felt that her frequency of urinary incontinence had increased since this fall. I understand that she had contacted her Consultant following this fall but he reported to Marie that he was not concerned about her urinary incontinence
as she had presented with this pre- surgery. Marie was using a wheelchair to get around her property and was walking with her own four wheeled walker and doing her physiotherapy exercises four times daily.
After my assessment on the 5 May 2020 I was very concerned as Marie's mobility appeared to have significantly deteriorated. Marie was unsafe to walk with her own walking frame indoors, she was struggling to stand and that she reported that she was falling
daily. Previously when seen on the 12 February 2020 Marie was able to walk outdoors with a four wheeled walker and use the stairs outside her flat with crutches. I advised Marie that she was not safe to walk with her walking frame at the end of this visit
and to use the wheelchair that she had privately purchased to move around her flat. She refused the provision of a commode as she could not take her wheelchair into the toilet or bathroom. When going to the bathroom or toilet she completed these tasks using
x 1 crutch which looked very unsteady, placing her at high risk of falling.
I called the Neurosurgical registrar at the Queen Elizabeth Hospital for advice and he booked her in to attend a Hot clinic appointment 11.05.20 and for a MRI scan 09.11.20. However, these two events did not occur as Marie could not get transport to the
appointments. Marie called 111 with increasing back pain on the 11. 05.20 and was conveyed to Russell's Hall Hospital and received a MRI scan and was discharged home with follow up planned for Marie to attend the hot clinic at the QE.
I understand that Marie was unable to access transport for her Hot Clinic appointment, however she was then admitted on the 16.05.20 to the Queen Elizabeth Hospital and was seen by the Neurosurgical Consultant who advised conservative management and referral
to the Pain Clinic.
When seen on the 3 June 2020 at home, Marie was very distressed and anxious reporting to us that she had been in contact with the Crisis Team as she had been planning to commit suicide. She reported to me that she had been walking with her frame for exercise.
She was able sit to stand independently and stand for less than two minutes using her frame. Marie could walk x 3 meters using her frame with an abnormal gait pattern. We felt it was safe for her to walk using her frame as long as she felt safe to do so and
to use her wheelchair at all other times. I was concerned as her fluid intake is low due to not wanting to use the toilet. I did express it was unsafe to use the toilet and the bathroom but she felt it was not acceptable to her to have a commode.
I have only seen Marie on these two occasions and I understand that she is now an inpatient at Hallam Street Hospital.
Please do not hesitate to contact us with any queries on 0121 507 2664 option 5 or email: sandwell.icares@nhs.net.
Yours sincerely
Trish Edwards
Physiotherapist
Integrated Care Service
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailDate visible in source: uncertainMusculoskeletal Services form
- Organisation
- NHS physical-health service
- Document
- Musculoskeletal Services form
Cod - « seat tw hasic . Musculoske etal Services Title: MUN Date: ale lig Surname: ‘ Riu Forename/s: | Myele Date of Birth: (614 6 NHS Number: Address: <24¢ cup veak Wy PY Ns Post Code: Ott TIN Tel No: Mob Tel No: Email Address: Source of Referral (Please Tick): GP =a cos I Consultant [ | Other [| Name: GP Address: Albert Street Oidpury_. Past Géde: GP Tel No: Tel No: 0121 543 1266 Pax: 0121 544 6457 : AR Al . f, pla a SS (OW ta “OU OTS Medical ter Current Medication: Loy Slope [eae a oot Suu Are you a UK, EEA or Swiss National — Yes / No If no do you have a valid visa or permission to enter/remain in the UK — Yes / No (You will be asked to show written evidence of your right to enter/remain). *Please keep this form safe and bring with you when you attend for your appointment* To book an appointment for an assessment, please telephone: “0121 507 2664 (2) Between the hours of 8.00am — 6.00pm, Monday to Friday e If possible having your NHS number ready to help us deal with your call more efficiently. e If you do not speak/understand English, please let us know so that an interpreter can be arranged. Please make a note of your appointment below: Appointment Date: Time: SMS text appointment reminders are sent out by the service; please ensure we have your mobiie telephone number. Physiotherapy is available at the following locations: e Glebefields Health Centre, St Marks Road, Tipton, DY4 OSN —Je Neptune Health Park, Sedgley Road West, Tipton, DY4 8PX e Rowley Regis Hospital, Moor Lane, Rowley Regis, B65 8DA e Sandwell General Hospital, Lewisham Street, West Bromwich, B71 4FE @ Victoria Health Centre, 5 Suffrage Street, Smethwick, B66 3PZ When you attend for your appointment: 1. Please bring a list of your current medication with you. 2. Please wear appropriate underwear or bring shorts with you as it may be necessary for you to get undressed.
Wed, 29 Aug 2018 11:52:29 +0100Physio Appointment
- From
- Sandwell Community - Musculoskeletal <sandwell.physio@nhs.net>
- To
- MARIEMBROWN@HOTMAIL.COM
- CC
- â
- BCC
- â
- Named attachments
- None visible
An appointment has been made for you to attend Neptune Health Park to see a female physio 30th August at 11.30 am.
We did try to call but could get no answer, so please let us know by phoning 0121 507 2664 if this is no good for you.
Thanks Physio Admin
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
p { margin-top: 0px; margin-bottom: 0px;}
An appointment has been made for you to attend Neptune Health Park to see a female physio 30th August at 11.30 am.
We did try to call but could get no answer, so please let us know by phoning 0121 507 2664 if this is no good for you.
Thanks Physio Admin
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmailSun, 06 Oct 2019 11:40:03 +0100Please confirm your email address
- From
- "NHS.UK Website" <nhswebsite.reviews@nhs.net>
- To
- purpleturkeygoat@outlook.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
<https://www.nhs.uk/img/lfemail/lfemail-header.gif> Dear Anonymous, Thank you for your review. Please click the link below to confirm your email address. Confirm your email address <https://www.nhs.uk/act/act.ashx/LOWprot> Or Copy and paste this link into your browser: https://www.nhs.uk/act/act.ashx/LOWprot Your feedback will be checked before it's published on the NHS website. <https://www.nhs.uk/img/lfemail/lfemail-footer.gif> To ensure you can receive our emails, please add nhswebsite.reviews@nhs.net <mailto:nhswebsite.reviews@nhs.net> to your address book. To view our privacy policy <https://www.nhs.uk/our-policies/privacy-policy/> © 2018 NHS Digital ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail Account activation email Dear Anonymous, Thank you for your review. Please click the link below to confirm your email address. Confirm your email address Or Copy and paste this link into your browser: https://www.nhs.uk/act/act.ashx/LOWprot Your feedback will be checked before it's published on the NHS website. To ensure you can receive our emails, please add nhswebsite.reviews@nhs.net to your address book. To view our privacy policy © 2018 NHS Digital ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Tue, 05 Jun 2018 12:15:36 +0100Verify Your Co-op Pharmacy Online Registration
- From
- Co-operative Pharmacy <noreply.healthcare@communication.midcounties.coop>
- To
- shopping@mariebrown.co.uk
- CC
- â
- BCC
- â
- Named attachments
- None visible
<http://communication.midcounties.coop/c/1aywhMorn2BV8gCfK5nsiHP9tG>
Pharmacy <http://communication.midcounties.coop/c/1aywiuheaMEJCUorQAEM9GzUtf> Online Doctor <http://communication.midcounties.coop/c/1aywjca0YwHy7yaDX5W60FkFsO> Prescriptions <http://communication.midcounties.coop/c/1aywjU2NMgKmCbWQ3BdpRE5qsn>
Dear Marie,
Your registration is almost complete...
You are one step away from making purchases online with us.
Please verify your email address by clicking the link below.
Verify Email <https://accounts.midcounties.coop/account/verify?returnUrl=%2fconnect%2fauthorize%2fcallback%3fclient_id%3dHealthcare%26redirect_uri%3dhttps%253A%252F%252Fwww.cooppharmacy.coop%252F%26response_mode%3dform_post%26response_type%3dcode%2520id_token%26scope%3dopenid%2520profile%2520offline_access%2520roles%2520email%2520membership%2520reauth%2520segments%26state%3dOpenIdConnect.AuthenticationProperties%253DxvdZWm79XOIlc7LKksngBix03pObuKyvL0fyp99btUYbtsxGc-VSvm2mRZNuz4Ux9Vf9yJAn42yHSZCRpiBTg9lM5W-DxUXlgbg-Zon-AqcnnRp1evzXbH8a39yvvzzNyV9tlC_Y--nj3qHpTGP5H4v0ACO51FzkorgAHoAMdqMBHiQ6fdSPYbIg2vUH10SYk4eR73Q66Q8pbUkRw1dNx8cZo0o%26nonce%3d636637940175233512.ZmI1ODNjMDMtNTVjNi00NDlkLWFiNzUtNmQwZGRkZTRiYmI5MmVlNGM4YjEtOWI0ZC00ZjhmLWE5OWItY2I3M2RjZGU2ZTAw%26x-client-SKU%3dID_NET%26x-client-ver%3d1.0.40306.1554&verification=19757|1955446ee62d42ada90133b25e94e750>
Thank you,
The Coop Pharmacy Team
<http://communication.midcounties.coop/c/1aywkBVAA0Nb6PJ2a6uJICQbrW> <http://communication.midcounties.coop/c/1aywljOnnKPZBtvegBM3zBAWrv> <http://communication.midcounties.coop/c/1aywm1HabuSO67hqn73nqAlHr4>
Coop Pharmacy
Call 01902357660 <tel:08000928923> or email us <mailto:customerservices@co-operativehealthcare.co.uk>
Security & Privacy
Coop Pharmacy protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email newsletter. If you receive such a request, please do not respond to the email.
Address:
Coop Pharmacy, Stonefield Walk off High Street, Unit 2, Bilston, West Midlands, WV14 0EP
Disclaimer Policy
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.
<http://communication.midcounties.coop/t/187ZVWlRIMmxSUOI.png> <https://t.msgf.net/r/187ZVWlRIMmxSUOI.png>
Pharmacy
Online Doctor
Prescriptions
Dear Marie ,
Your registration is almost complete...
You are one step away from making purchases online with us.
Please verify your email address by clicking the link below.
Verify Email
Thank you, The Coop Pharmacy Team
Coop Pharmacy Call 01902357660 or email us
Security & Privacy Coop Pharmacy protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email newsletter. If you receive such a request, please do not respond to the email.
Address: Coop Pharmacy , Stonefield Walk off High Street, Unit 2, Bilston, West Midlands, WV14 0EP
Disclaimer Policy This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.Tue, 05 Jun 2018 12:20:09 +0100Welcome to Co-op Pharmacy Online
- From
- Co-operative Pharmacy <noreply.healthcare@communication.midcounties.coop>
- To
- shopping@mariebrown.co.uk
- CC
- â
- BCC
- â
- Named attachments
- None visible
<http://communication.midcounties.coop/c/1aA8akz4HDLj7Q87RQrcKxLqQ5>
Pharmacy <http://communication.midcounties.coop/c/1aA8b2rRvnO7CtUjYlIwBwwbPE> Online Doctor <http://communication.midcounties.coop/c/1aA8bKkEj7QW77Gw4QZQsvgWPd> Prescriptions <http://communication.midcounties.coop/c/1aA8csdr6RTKBLsIbmhaju1HOM>
Dear Marie,
Your registration is complete!
You can now log in to your account.
Login <https://accounts.midcounties.coop/account/login?returnUrl=%2fconnect%2fauthorize%2fcallback%3fclient_id%3dHealthcare%26redirect_uri%3dhttps%253A%252F%252Fwww.cooppharmacy.coop%252F%26response_mode%3dform_post%26response_type%3dcode%2520id_token%26scope%3dopenid%2520profile%2520offline_access%2520roles%2520email%2520membership%2520reauth%2520segments%26state%3dOpenIdConnect.AuthenticationProperties%253DxvdZWm79XOIlc7LKksngBix03pObuKyvL0fyp99btUYbtsxGc-VSvm2mRZNuz4Ux9Vf9yJAn42yHSZCRpiBTg9lM5W-DxUXlgbg-Zon-AqcnnRp1evzXbH8a39yvvzzNyV9tlC_Y--nj3qHpTGP5H4v0ACO51FzkorgAHoAMdqMBHiQ6fdSPYbIg2vUH10SYk4eR73Q66Q8pbUkRw1dNx8cZo0o%26nonce%3d636637940175233512.ZmI1ODNjMDMtNTVjNi00NDlkLWFiNzUtNmQwZGRkZTRiYmI5MmVlNGM4YjEtOWI0ZC00ZjhmLWE5OWItY2I3M2RjZGU2ZTAw%26x-client-SKU%3dID_NET%26x-client-ver%3d1.0.40306.1554>
Thank you,
Coop Pharmacy Team
<http://communication.midcounties.coop/c/1aA8da6dUBWz6peUhRyuasMsOl> <http://communication.midcounties.coop/c/1aA8dRZ0IlZnB316omPO1rxdNU> <http://communication.midcounties.coop/c/1aA8fhKAjQ50AkzuBnorJp2JN2>
Coop Pharmacy
Call 01902 357660 or email us <mailto:customerservices@co-operativehealthcare.co.uk>
Security & Privacy
Coop Pharmacy protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email newsletter. If you receive such a request, please do not respond to the email.
Address:
Coop Pharmacy, Stonefield Walk off High Street, Unit 2, Bilston, West Midlands, WV14 0EP
Disclaimer Policy
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.
<http://communication.midcounties.coop/t/187ZVWlRJFChsxYE.png> <https://t.msgf.net/r/187ZVWlRJFChsxYE.png>
Pharmacy
Online Doctor
Prescriptions
Dear Marie ,
Your registration is complete!
You can now log in to your account.
Login
Thank you, Coop Pharmacy Team
Coop Pharmacy Call 01902 357660 or email us
Security & Privacy Coop Pharmacy protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email newsletter. If you receive such a request, please do not respond to the email.
Address: Coop Pharmacy, Stonefield Walk off High Street, Unit 2, Bilston, West Midlands, WV14 0EP
Disclaimer Policy This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.Sun, 06 Oct 2019 11:53:45 +0100Your review has been published
- From
- NHS website ratings and reviews <nhswebsite.reviews@nhs.net>
- To
- purpleturkeygoat@outlook.com
- CC
- â
- BCC
- â
- Named attachments
- None visible
<https://www.nhs.uk/img/lfemail/lfemail-header.gif> Dear Sir/Madam, Your feedback has been published on the NHS website. Please click the link to see your review on the site: See your review <http://www.nhs.uk/Services/Pharmacies/ReviewsAndRatings/DefaultView.aspx?id=FJG17&feedbackID=2576464> Or Copy and paste this link into your browser: http://www.nhs.uk/Services/Pharmacies/ReviewsAndRatings/DefaultView.aspx?id=FJG17&feedbackID=2576464 We may have had to edit your review to ensure it meets our moderation guidelines. If for any reason you're unhappy with your review, report it to us using the "report as unsuitable" linknext to your comment on the website. Let us know the problem and we'll take a look. <https://www.nhs.uk/img/lfemail/lfemail-footer.gif> To ensure you can receive our emails, please add nhswebsite.reviews@nhs.net <mailto:nhswebsite.reviews@nhs.net> to your address book. To view our privacy policy <https://www.nhs.uk/our-policies/privacy-policy/> © 2018 NHS DIgital ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail Review published email Dear Sir/Madam, Your feedback has been published on the NHS website. Please click the link to see your review on the site: See your review Or Copy and paste this link into your browser: http://www.nhs.uk/Services/Pharmacies/ReviewsAndRatings/DefaultView.aspx?id=FJG17&feedbackID=2576464 We may have had to edit your review to ensure it meets our moderation guidelines. If for any reason you're unhappy with your review, report it to us using the "report as unsuitable" linknext to your comment on the website. Let us know the problem and we'll take a look. To ensure you can receive our emails, please add nhswebsite.reviews@nhs.net to your address book. To view our privacy policy © 2018 NHS DIgital ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail