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06 August 2016Automatic ResponseIHOmbudsman <info@housing-ombudsman.org.uk>EMAIL
From
IHOmbudsman <info@housing-ombudsman.org.uk>
To
general@mariebrown.co.uk
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Automatic Response
Message
THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE Thank you for your email. We are able to confirm receipt and a member of our team will contact you as necessary. If you have a Housing Ombudsman reference number, please be sure to include it on all future correspondence to allow us to locate the case to which you are referring. ________________________________ This email and its attachments are confidential and intended for the addressee only. If this message has been received in error please return it to or notify the sender. If you are not the intended recipient, or the person responsible for delivering it to the recipient you are not permitted to disclose, copy, distribute or retain this message. ________________________________
09 September 2016Automatic ResponseIHOmbudsman <info@housing-ombudsman.org.uk>EMAIL
From
IHOmbudsman <info@housing-ombudsman.org.uk>
To
general@mariebrown.co.uk
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Subject
Automatic Response
Message
THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE Thank you for your email. We are able to confirm receipt and a member of our team will contact you as necessary. If you have a Housing Ombudsman reference number, please be sure to include it on all future correspondence to allow us to locate the case to which you are referring. ________________________________ This email and its attachments are confidential and intended for the addressee only. If this message has been received in error please return it to or notify the sender. If you are not the intended recipient, or the person responsible for delivering it to the recipient you are not permitted to disclose, copy, distribute or retain this message. ________________________________
12 February 2021THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSEIHOmbudsman <info@housing-ombudsman.org.uk>EMAIL
From
IHOmbudsman <info@housing-ombudsman.org.uk>
To
Marie Brown <mariembrown@hotmail.com>
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Subject
THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE
Message
Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. Our website <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777506833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vKeE45GP7F6JlBUSlHxt6H4NyBLR7BpjRJhYbjv6sXk%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . Please note that due to the impact of current lockdown restrictions and staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777506833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZgUUwcvcEYuLXZlRdPfct7j6%2FVIsxs6nuZZIfh%2FTO%2FM%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777516805%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=x3%2FdBvHqhIGDcX24Ue8wvVQgeNER85I3PBUH1hkgZJw%3D&reserved=0> Try our free online dispute resolution training for residents, designated persons and landlords (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777516805%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TVdnWd4FDnm%2FQnuScI%2BC3Z7L0JXnVDnyC6gTTT1Rs%2BM%3D&reserved=0> to access) Follow us on <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FHousingOmbuds&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777516805%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wdusnTl4wqQS784%2BYb7O3EhS9ad7yzj%2BBQZWIDngzGU%3D&reserved=0> <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany-beta%2F1837220%2F&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777526743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FDVzOYJ0qNIcqYmQ3ri6C7J1TWHegIEolGNd2evHZzY%3D&reserved=0> Try our free online dispute resolution training (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7C939de978d8054754c63c08d8cf665888%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637487385777526743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uzyut6ELqJZQKAyJbYWRR4G3gSzejV44PKPEVCzWeIY%3D&reserved=0> to access)
25 February 2021Case ID - 202013989 [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
From
casework@housing-ombudsman.org.uk
To
mariembrown@hotmail.com
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Case ID - 202013989 [REF/LO/2R/dj/52/]
Message
25 February 2021 Dear Miss Brown Complaint: 202013989 - Sandwell Metropolitan Borough Council Your landlord has contacted us and advised your complaint has been registered and a letter confirming this should be with you shortly. In the first instance, the Ombudsman encourages tenants and landlords to resolve complaints using the landlord’s internal complaints procedure. This often provides for the quickest and most amicable way of resolving a dispute. However if you don’t hear from your landlord or are unable to resolve your complaint, please contact us for further assistance. Yours sincerely John Metcalfe Dispute Resolution Adviser <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7C8e633baddf7e44a306f808d8d984c7f9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637498511604312403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Rtr8DpndKn8OUdWO%2BygfFJYrHUPvkNjaaO4k%2FIVLUMc%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=04%7C01%7C%7C8e633baddf7e44a306f808d8d984c7f9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637498511604322365%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5yYAnkGiBaaEM4zC4pOe4%2FP6ilM%2F6k5oOc%2F9r1J3zNA%3D&reserved=0> Try our free online dispute resolution training (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7C8e633baddf7e44a306f808d8d984c7f9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637498511604322365%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VzIy59lsANiHSz4ayVUIGJLWUnamLa9fWEq%2FhfPPM%2BA%3D&reserved=0> to access) New: Find out how individual landlords have performed in our new data reports. See the new page on our website <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flandlords%2F&data=04%7C01%7C%7C8e633baddf7e44a306f808d8d984c7f9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637498511604332318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bpZfz4LOEnJwxC%2B1v1ss7iHPUdk9RGgUifrOfA0t%2Fdw%3D&reserved=0> .
04 May 2021THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSEIHOmbudsman <info@housing-ombudsman.org.uk>EMAIL
From
IHOmbudsman <info@housing-ombudsman.org.uk>
To
Marie Brown <mariembrown@hotmail.com>
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Subject
THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE
Message
Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. Our website <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928966447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7NjkZ6H2I2XT5%2FJkIqzqK7PDXQtKZmlQ6umCNqM4FrE%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . Please note that due to the impact of current lockdown restrictions and staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928976404%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cU5UpIRfHhz7BIh1QYQAsJdhhWWycXCSxEvwVnUmbiY%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928976404%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aw8cQ17QfJj7UBVOYRzQzev5ueikM%2BYF2kK4Y%2Bf0ZW4%3D&reserved=0> Try our free online dispute resolution training for residents, designated persons and landlords (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928986358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pdjw6wklkqS42w9HPTeWeE1zNrxygB1RQaA%2FZFx7Cno%3D&reserved=0> to access) Follow us on <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FHousingOmbuds&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928986358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cMRxosu2YO1%2FmcG3ryYENNU6I1yUogzPiDqgplLmiYc%3D&reserved=0> <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany-beta%2F1837220%2F&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928996315%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mJ4u7ZDlBwfPa6oq4%2BopB7n1jOhw93Gsc2vq4H15NEE%3D&reserved=0> Try our free online dispute resolution training (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7Cd2e633ce5f544176575d08d90ee44b01%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637557195928996315%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RV23DId8Ij0%2BGmnI%2FO0zAc9YGWa5%2BPsKTaoSKtuEUwA%3D&reserved=0> to access)
09 June 2021RE: Re: Case ID - 202013989 [REF/LO/2R/dj/52/]do-not-reply@housing-ombudsman.org.ukEMAIL
From
do-not-reply@housing-ombudsman.org.uk
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mariembrown@hotmail.com
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RE: Re: Case ID - 202013989 [REF/LO/2R/dj/52/]
Message
09 June 2021 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. Please note that due to the impact of current lockdown restrictions and staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. Our website <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7C016e1966c24847a1c04f08d92b391051%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637588346344812797%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJI6oULaS1finNdTW%2Bn1U1o0MIBun%2FBVP5mH5UECDj4%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7C016e1966c24847a1c04f08d92b391051%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637588346344822753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KtxDp68RG8Ql2AopybHK49%2FDeuHIoHD%2F17h%2F554UltY%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=04%7C01%7C%7C016e1966c24847a1c04f08d92b391051%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637588346344822753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4g%2FWIa0r6p2GeDkw23X8ifG7HgUDMu6NfvFPLTRamKk%3D&reserved=0> Try our free online dispute resolution training (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7C016e1966c24847a1c04f08d92b391051%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637588346344822753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=df3jFzQrMpE3laHfyODy1ppxBqF2jfJHjXsxxeDbaLg%3D&reserved=0> to access) New: We now publish all decisions on cases investigated, as part of our increasing transparency. See the new section on our website. <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fdecisions%2F&data=04%7C01%7C%7C016e1966c24847a1c04f08d92b391051%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637588346344832710%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mHO3ZI%2B9DcOJzHxacjObzeGYKJ%2FJ%2B2EUARiinleJk%2Bc%3D&reserved=0>
01 July 2021Case ID - 202013989 [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
From
casework@housing-ombudsman.org.uk
To
mariembrown@hotmail.com
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Subject
Case ID - 202013989 [REF/LO/2R/dj/52/]
Message
1 July 2021 Dear Miss Brown Complaint: 202013989 - Sandwell Metropolitan Borough Council Please see attached. I have referred this matter to our Triage and Mediation Team who will be in contact in due course. Yours sincerely Hannah Parrott Dispute Resolution Advisor <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=04%7C01%7C%7Cd7daadb3f9fc4359a4ec08d93c8b8448%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637607393068859289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rnWYCvLVro1s%2F0SrlPEwFNZT0PNS3H0nUU1eivyYGd8%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=04%7C01%7C%7Cd7daadb3f9fc4359a4ec08d93c8b8448%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637607393068869246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eoXe4Q12LevkiezAV8OcgbnJ6RJOW4No8sV9zNxnUi0%3D&reserved=0> Try our free online dispute resolution training (click here <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=04%7C01%7C%7Cd7daadb3f9fc4359a4ec08d93c8b8448%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637607393068869246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B%2Fn3yq4ahSGbt9nfmiAu%2F2zofLBd8nsYVIwqlIp23Rg%3D&reserved=0> to access) New: We now publish all decisions on cases investigated, as part of our increasing transparency. See the new section on our website. <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fdecisions%2F&data=04%7C01%7C%7Cd7daadb3f9fc4359a4ec08d93c8b8448%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637607393068879196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ogGeRU8IglZb5efxzoVVuHhXiaXx0Xr9YjWVAVETx40%3D&reserved=0>
02 September 2022Case ID - 202013989 - Ms M Brown / Sandwell MDC [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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Case ID - 202013989 - Ms M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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2 September 2022 Dear Miss Brown, Complaint: 202013989 - Sandwell Metropolitan Borough Council I am emailing with an update on your complaint against your landlord, which has been allocated to me to complete the Ombudsman's investigation and issue our determination (decision). Thank you for your patience while waiting for the case to be allocated. Having reviewed the information supplied by both parties, I am satisfied your complaint can be defined as regarding: - The landlord's handling of the resident ASB reports and a neighbour dispute. - Alleged racial discrimination against you by the landlord. Please note that the wording - and scope - of the complaint definition may alter in our final determination. I should also clarify that I will not be able to consider your complaints about West Midlands Police and this is outside our jurisdiction. If you have outstanding complaints related to the actions of the Police, you would need to raise those with that organisation directly. I have begun drafting our investigation report and aim to have this completed by 9 September. If this time frame should change for any reason, I will update you as soon as possible. Kind regards, Gareth Marshall Adjudicator <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd8def17076154edbbfc908da8cd8242d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637977157204299664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cnpJaRnusCAjYI5qo9%2BizrTQSIjVyeKNmOT%2BXC4L9Lc%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cd8def17076154edbbfc908da8cd8242d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637977157204299664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JegqLpyJ5aPAd%2BebbVFJllfDOhSBMi2DpfpwZYuIryM%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cd8def17076154edbbfc908da8cd8242d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637977157204455912%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=F6iKaBljwQdBlWGI%2FZVUY8%2F1gacS7DDfVSz5zqJyxn0%3D&reserved=0> to access)
15 September 2022Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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15 September 2022 Dear Miss Brown, Complaint: 202013989 - Sandwell Metropolitan Borough Council Please accept my apologies for the further delay in issuing our determination on this case and I thank you for your patience while waiting for the case to be allocated and investigated. Our determination, along with a copy of the Ombudsman's full investigation report, is attached. Please do not hesitate to contact me if you wish to discuss any aspect of our determination further. Kind regards, Gareth Marshall Adjudicator <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ca12375ca6611489a4f1608da971b0ce1%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637988439961418680%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=old1k%2FWVOeqWRrpvAoGXUzw0VMYbA243JmRCIQiDWmU%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Ca12375ca6611489a4f1608da971b0ce1%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637988439961574911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QNmmRW8pknW9Jd02M8GsCW8BKIPivp8g1WSMuwKy8DI%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Ca12375ca6611489a4f1608da971b0ce1%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637988439961574911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lYoIsAvgvvFDvUpXcHO%2Bg1p%2B30Moc%2BZUOXVHZvRNFF8%3D&reserved=0> to access)
28 September 2022Automatic reply: Case ID - 202013989 FW: Communal SpacesCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Communal Spaces
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: MB Direct payments- financial assessment requestCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: MB Direct payments- financial assessment request
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: CCTV FootageCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: CCTV Footage
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: Gate in communal gardensCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Gate in communal gardens
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: il3-ASB Case 13130Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: il3-ASB Case 13130
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: OT Outcome letterCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: OT Outcome letter
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: Ref 2916235 for Andy Clarke (Fwd: Ref: 2899486)Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Ref 2916235 for Andy Clarke (Fwd: Ref: 2899486)
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: [CONFIDENTIAL] HCPC Our Ref: FTP78041Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: [CONFIDENTIAL] HCPC Our Ref: FTP78041
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: Fcase ref FTP78041Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Fcase ref FTP78041
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: HarrassmentCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Harrassment
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28 September 2022Automatic reply: Case ID - 202013989 FW: Notification of suspension of DP fundingCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Notification of suspension of DP funding
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: REF FTP78041Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: REF FTP78041
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: Ref: 2916235 for Andy Clarke first three attachmentsCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Ref: 2916235 for Andy Clarke first three attachments
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 Emailing: 2020 02 12 Racial Discrimination Sandwell MBC and WMPCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 Emailing: 2020 02 12 Racial Discrimination Sandwell MBC and WMP
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 FW: Further evidence for Andy ClarkeCasework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 FW: Further evidence for Andy Clarke
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022Automatic reply: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
28 September 2022RE: Case ID - 202013989 Emailing: 2020 02 12 Racial Discrimination Sandwell MBC and WMPdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 Emailing: 2020 02 12 Racial Discrimination Sandwell MBC and WMP
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cf3131a43e05c44753e0c08daa1090578%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357355450455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=uQEe5ga%2B82s4ZGpVdR26zufYhoMhR8q07pPaNt9PVzs%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cf3131a43e05c44753e0c08daa1090578%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357355450455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fiY1bOQJvQnv4enoohtV3sZf6WubPIx7rFkMkblsEmU%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cf3131a43e05c44753e0c08daa1090578%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357355450455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=n%2BNQs9AameAfo2dAi9NBkpvkhpglLpEV0xyN5McSbuw%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cf3131a43e05c44753e0c08daa1090578%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357355450455%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Gb4tk3RJq4yA9mg1WsbtRF3rB6RPiiB3FHgPiUQ3ILc%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: [CONFIDENTIAL] HCPC Our Ref: FTP78041do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: [CONFIDENTIAL] HCPC Our Ref: FTP78041
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd5ac1c00feb44607650808daa10aa063%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364255244902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sNXKR1EwH05chVTZVsAhReQegyddkEFDLU2no50%2BSLE%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd5ac1c00feb44607650808daa10aa063%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364255244902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YG%2BjIF19hBnXI0uSJB9k5icSylUaaDHb79ZG1Yzggwk%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cd5ac1c00feb44607650808daa10aa063%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364255244902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=E7ekqp0KN6nmZ6tdyYyzsUKek5bYtyLv53ciuJzG8eY%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cd5ac1c00feb44607650808daa10aa063%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364255244902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4b4TQj26KV59Nfi%2FZ9uXNHF%2FqFxjKMrjPD%2FqyE3%2FYIw%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: CCTV Footagedo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: CCTV Footage
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C9dd09708d3084e5762ff08daa10a9ad7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364154993853%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fpUeigM9anUdW0S%2BXZxNO5hDogzRXs37VVW8iAxv5B0%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C9dd09708d3084e5762ff08daa10a9ad7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364154993853%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vKzsG6%2B0BQMS7eTjORE%2FFkjDaMxo950r9fQICvde7WI%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C9dd09708d3084e5762ff08daa10a9ad7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364154993853%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=V4p%2Fy2z%2B%2BPD%2BU3sLFO9onvhK0gS42cFoUSEtIaIynMA%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C9dd09708d3084e5762ff08daa10a9ad7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364154993853%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9LsMAjglwK5zNsOWq166QanwZtVNxr1E7xGHe9aIinE%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Communal Spacesdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Communal Spaces
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C090ade5031d446dfec0108daa10a9c1f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364201490393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ffxFyUB6wmFAsfOM2YtBGWIcOGKjsaBBdRx1spcfFtY%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C090ade5031d446dfec0108daa10a9c1f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364201490393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jkt6KzM6IwahzRejgYJst%2FASrz%2FnbIhH6jpt4fjrnW8%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C090ade5031d446dfec0108daa10a9c1f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364201490393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3S4HTg0AEC1dIN9eqjKNPLbu8PC2vYEdU3VAnGKhMSE%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C090ade5031d446dfec0108daa10a9c1f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364201646611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nL77zuRwFLhoDJaqEFVIixFQQfCQ2Z0cQNDoXzASo%2B8%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Fcase ref FTP78041do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Fcase ref FTP78041
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ce33d11d62bc74c6a66ff08daa10a9d45%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364222581997%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=72OGk1Mh4AorYT%2F04XWmV8Dm59tUOkM8Ugdo9wj3dRs%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ce33d11d62bc74c6a66ff08daa10a9d45%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364222581997%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SxkEYY0nlZdbOxTkfOO%2BeDYC4Trg4dlxYmY6iIno5to%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Ce33d11d62bc74c6a66ff08daa10a9d45%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364222581997%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yd5xIxr5ktf1eYtJfbJ6Hkr1fR96soIPV0Q8qi8C3Kc%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Ce33d11d62bc74c6a66ff08daa10a9d45%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364222738209%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=2nGgLPvCQVAFUxE8%2Fsrv9BT0vhYJIO83ORv%2F8GmoWoI%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Further evidence for Andy Clarkedo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Further evidence for Andy Clarke
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C249f0d378d0e4e44f06a08daa10a8f6b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363964937829%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=O6jXF5%2FVXd2a5zpLpMynd0E66lNUzqHJ4e8kGVK61so%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C249f0d378d0e4e44f06a08daa10a8f6b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363964937829%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ct4YRHpIjOe7OFgJmU0zokFWc4d9mriKIKwzz8vBKjA%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C249f0d378d0e4e44f06a08daa10a8f6b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363965094052%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rGpJOZ22sCrl7VVtrzsuilbPz2Wd7%2Fm9LOEQP8HI24Q%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C249f0d378d0e4e44f06a08daa10a8f6b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363965094052%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=gqs5AOb6swu3ZY14CvtxhuBK9vtmQfeApXuiZ76TB2c%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Gate in communal gardensdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Gate in communal gardens
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C635d1eaf4dac4779d84608daa10a9e03%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364207728295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZTZ29PoBo%2B%2Bj2Fcu5P77nC0FGOR8N8lvXIfNqOm2pcs%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C635d1eaf4dac4779d84608daa10a9e03%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364207728295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0TOp6ewEOXr6QVxgQCcyVxiNWb1W8ls%2FxhkAAz9EdG0%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C635d1eaf4dac4779d84608daa10a9e03%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364207728295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yJPAoeZxc3b7Y%2FAXpmQarctZm%2FGrabdx5noo5TpcISk%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C635d1eaf4dac4779d84608daa10a9e03%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364207728295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Js9TK8KXQoy1bt5hgZi0gtOz7iSU6EDN3gb11%2FuWYhc%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Harrassmentdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Harrassment
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C0d0c7db478b043da59cb08daa10a9eb5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364225706441%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=DuE%2BhQPzqhtQEqU%2BqIik0O5uMrqqObMjQAm3ZS4kco0%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C0d0c7db478b043da59cb08daa10a9eb5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364225706441%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6u%2FZkVpJjLU1kRlpFSEGK63PwHu01IcpnhQe%2BVK5rEg%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C0d0c7db478b043da59cb08daa10a9eb5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364225862709%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5M%2B0B3k1SZrSQBgzGv2MiFwD3HURZJ3KPT5kdNczzZw%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C0d0c7db478b043da59cb08daa10a9eb5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364225862709%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=aACH7vWgxHlUDCoouXOAXHqquh7nCi14gYDLBtDXk3s%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Harrassmentdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Harrassment
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd7095b3509824dc8e7a208daa10c016c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999370191072606%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9xl3W2aSf9J%2FxojcXygzGoxBhPE%2B9Uu4kbWnizcTEWM%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd7095b3509824dc8e7a208daa10c016c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999370191072606%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=929s1T84RfPPqdlqdiYZPshuoZQzaFMw5nXekDLewt0%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cd7095b3509824dc8e7a208daa10c016c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999370191072606%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=2KbwCeyMPvCtdT7ZIZjjJq9iBK1jXEVSgJdVWTsrTnU%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cd7095b3509824dc8e7a208daa10c016c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999370191072606%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=koZi3v%2FDcyFfKoNWUYfsnL15W0wINUn01sNoE1R2N6M%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: il3-ASB Case 13130do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: il3-ASB Case 13130
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cb4c9d81572384d0ed65808daa10a9fe2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364310097688%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iT%2FeZ2BkPw8unUUeRrm%2FFO6DX8Q7Rb0J75WutXfohdQ%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cb4c9d81572384d0ed65808daa10a9fe2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364310253913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=7SgDoLrXggODHGPyguRzIyzwpVDwYMTvU8HM08LLv5g%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cb4c9d81572384d0ed65808daa10a9fe2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364310253913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YBP%2BzZqZYjG1Of%2F5eJkTu5Bv85iqXa3SPb3IjmWOnBM%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cb4c9d81572384d0ed65808daa10a9fe2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364310253913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=a94KHfpgkmaXDfXyHHj8q%2BkSI2GbdvQuXdNCM5F0s2g%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: MB Direct payments- financial assessment requestdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: MB Direct payments- financial assessment request
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cbd766f7cf0f44a5e85e108daa10906a0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357394708209%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=X%2BNvaqZki17YqobF54jE4FOoEOSos9kfVuUq%2FsDN%2F30%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cbd766f7cf0f44a5e85e108daa10906a0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357394708209%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ey40%2FlmImYqzURL%2Bks2XvSAaNdY%2FG2bclE0pIZaPJIw%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cbd766f7cf0f44a5e85e108daa10906a0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357394708209%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sI9oygRiI7AfoBjvFzCJI0HimKLdkrbHFZlxR6IlQdU%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cbd766f7cf0f44a5e85e108daa10906a0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357394708209%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=I16t7%2FFCEu4oyOIJ7AFgjcn5m6KUyPibQ6fdIMJnNu8%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: MB Direct payments- financial assessment requestdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: MB Direct payments- financial assessment request
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C3e19beadf23d4efd3c0108daa10907db%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357412363596%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qsIWgrhnSFCjku8ijfqqtQJZgQ3%2BwR4R4fEo%2FrHbj%2FU%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C3e19beadf23d4efd3c0108daa10907db%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357412363596%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=21Az%2BR7uFPsF%2F2LU5NFTttQUX1rGsFwCpZjBKRREhoM%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C3e19beadf23d4efd3c0108daa10907db%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357412363596%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8GMy%2BXu9VVakNvpkyir2iUFk3Q9EuXDUB85co4KCPbY%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C3e19beadf23d4efd3c0108daa10907db%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357412519901%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Oo6ER%2FndOyF2TiUvV02TxmpCktRQ7nV2yxHOPBsNa%2BU%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: MB Direct payments- financial assessment requestdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: MB Direct payments- financial assessment request
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C12b734bd4dd4425a595d08daa109084d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357420810956%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3pvz8ngShj7cvzeMdDbFcpqKmfpDu6DtFyCpI%2BfvDqs%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C12b734bd4dd4425a595d08daa109084d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357420967169%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FdQ%2BXS8pclgSET3X5UiZ6nKefJRNI7oehf9FAvfrosY%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C12b734bd4dd4425a595d08daa109084d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357420967169%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=99WAPh%2Fl2fBAdoaJNlpbtHIhpUB4IjDDwwNvuZkkXnI%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C12b734bd4dd4425a595d08daa109084d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357420967169%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5raeoj8oeQqbMCAjzlh2nJgzufjca6mAKGYWYHjvDpY%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Notification of suspension of DP fundingdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Notification of suspension of DP funding
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C0ce157f976ba4b7f523608daa1090806%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357399250898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GygVhKnECcsrHR4eqvME4T3DeXWZZVX8P3hpLfBdj7U%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C0ce157f976ba4b7f523608daa1090806%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357399250898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xQEa%2BU9FOY6Y%2FIgBSMVSlzxZQ7TfFYfAdB2NmHOqk%2B8%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C0ce157f976ba4b7f523608daa1090806%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357399250898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JVqXSEV%2BR4Yq3yet3ZoYa9fmJqNqQd6ODA%2Fxfburi2A%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C0ce157f976ba4b7f523608daa1090806%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357399250898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qrqX7ByxFbHvpOOh46%2FgS%2FxU8VvbQXxMTaTFWVKSF%2FM%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: OT Outcome letterdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: OT Outcome letter
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C92df6f20ec334392a48d08daa1090938%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357446926593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FaRYnNc%2B1%2FuPV9P7yQeRVqZeqk%2BmeRfbZVQGVrJqUxY%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C92df6f20ec334392a48d08daa1090938%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357446926593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=T0EJGvl8tmNDEfvxwiC4K3ShiF5XKU9R0lOl3eFBLoQ%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C92df6f20ec334392a48d08daa1090938%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357446926593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RyNjSX2UIYdpb76BiuoF3WONjeQbRP0cCp2Mf9R3Ehc%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C92df6f20ec334392a48d08daa1090938%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357446926593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RiAJHCdVIF1k2TIyeQufAGtHHqHyJld4Bm6brjlOLqM%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Ref 2916235 for Andy Clarke (Fwd: Ref: 2899486)do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Ref 2916235 for Andy Clarke (Fwd: Ref: 2899486)
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C0d9b1fd1445447d6921a08daa10911f4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357567743119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FhWY%2BZykFAax4r8C2snQ0HaEraVN3kZWZwA3WJE%2BmKg%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C0d9b1fd1445447d6921a08daa10911f4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357567899412%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UMNv11pHfeWGif024emiLymKiJt16HynFyLwbsWlyfw%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C0d9b1fd1445447d6921a08daa10911f4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357567899412%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZNQU2FLbzwUZAqp3hMl03oZ6z6CLrbZk7AJMxCUxEWg%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C0d9b1fd1445447d6921a08daa10911f4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357567899412%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=R23c1KSh4YR%2FgukS9tJKeR9fG2jXE0UZpsC4cwZyqio%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: REF FTP78041do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: REF FTP78041
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C7ca92d4ea09648b7e75908daa10a9067%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363999957727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=f6HMWu6wJMxJ8P1uvQpV9kJhMseNUX2jTzZTY6P5f8I%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C7ca92d4ea09648b7e75908daa10a9067%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363999957727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Q8J2BsHvNpuCKbJ%2FvUQ7ktT2RJ1%2B1CpjHKkpkPmgo4c%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C7ca92d4ea09648b7e75908daa10a9067%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363999957727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VVr3A4bjQM2U8NVWMJoPUEXrJbcOcs8Na%2FLHZlMeOOY%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C7ca92d4ea09648b7e75908daa10a9067%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999363999957727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Rc9zFz22%2B%2FWqv6GV5ed%2FvHul9oyMAziK8R72sEoXxrM%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: REF FTP78041do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: REF FTP78041
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C8805840ca8fa4e84daba08daa10a9fb7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364239789820%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=e5fMicsRzGrB15AmMvSZ2Wpmx6JtzZYTLtY5byaMdAk%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C8805840ca8fa4e84daba08daa10a9fb7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364239946031%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=odp719taCFtIVMHTnC7zG08vpiKSBtqPEFfWRYLT0f0%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C8805840ca8fa4e84daba08daa10a9fb7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364239946031%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=It1rvVR3abDAPms12UopK7AYv10mKFzd6kwyf3UyR7c%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C8805840ca8fa4e84daba08daa10a9fb7%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999364239946031%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=I3CK5y%2Fcw5sfLzK7T%2F9RFpDS4xrEL6N8%2FQwFpjiXE7k%3D&reserved=0> to access)
28 September 2022RE: Case ID - 202013989 FW: Ref: 2916235 for Andy Clarke first three attachmentsdo-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Case ID - 202013989 FW: Ref: 2916235 for Andy Clarke first three attachments
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C5db07d64c8844f3829b308daa1090a4d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357449894897%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sU119xFHLPMZLj8faUzUe2H5f9OfQiCaTzyiw7SNut0%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C5db07d64c8844f3829b308daa1090a4d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357449894897%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=KB53hG2u0Vq%2FQKpNrpF4lIAUwkNKE47eq%2Fb5zqVq%2B3I%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C5db07d64c8844f3829b308daa1090a4d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357450050677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Vzi0fsoBwkY2fuLKXwJNDsEr99WHZYFarJzQoR0fbw8%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C5db07d64c8844f3829b308daa1090a4d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999357450050677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sS3ZGlI%2Bd3dX2rumbgGr4zFwMqHh5lLxPF3Cu7Ha0QU%3D&reserved=0> to access)
28 September 2022RE: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ccca8c5b0f42e4215313608daa10793d0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999351156551957%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FKbLoe5XKCuRK5HwXlCXzN%2B1ZjkqGxcWhlDvlj%2FRW4Q%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ccca8c5b0f42e4215313608daa10793d0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999351156551957%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=s0yOl9KyMewQN7omRcpdJrcGLuUvNcgmLQXEucfEmUc%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Ccca8c5b0f42e4215313608daa10793d0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999351156551957%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oJPfD%2FrHKK7cck0gsyWylaHxh7T5%2BSwx%2BH50WQfIJ%2Bg%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Ccca8c5b0f42e4215313608daa10793d0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999351156551957%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VCEn6%2BXauRn%2FLFvcc9C%2BPAfcB5OtcTht72DHKiZA%2B8M%3D&reserved=0> to access)
28 September 2022RE: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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RE: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Dear Ms Brown, Thank you for your email. I'm not certain whether your email is regarding our determination and I don't recognise the name Jim or the organisation you refer to (Kaleidoscope) from the complaint we investigated. However, if so you do wish to request a review of our determination (the decision on your complaint), you may find the attached factsheet useful. We would also request that you complete the attached form outlining your reasons for requesting a review and clarifying which aspects of our decision you disagree with or which pieces of information you believe we have not considered and return this by 6 October 2022. Kind regards, Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cf6fc897e06dc48337b7b08daa1314143%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999530158492543%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iurZRvh9NnHtDLtVZQdl6fB5iMH%2BY1qCb8KHIEEOFLE%3D&reserved=0> From: mariembrown@hotmail.com Subject: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] To: "casework@housing-ombudsman.org.uk" (casework@housing-ombudsman.org.uk); Date Sent: 28/09/2022 05:03:47 No one asked me for evidence I have been unable to get help collating it soi will send it as besti can The lady that submitted this complaint left Kaleidoscope and Jim replaced her Regards, Marie From: casework@housing-ombudsman.org.uk <casework@housing-ombudsman.org.uk> Sent: Thursday, September 15, 2022 2:06:00 PM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] 15 September 2022 Dear Miss Brown, Complaint: 202013989 - Sandwell Metropolitan Borough Council Please accept my apologies for the further delay in issuing our determination on this case and I thank you for your patience while waiting for the case to be allocated and investigated. Our determination, along with a copy of the Ombudsman's full investigation report, is attached. Please do not hesitate to contact me if you wish to discuss any aspect of our determination further. Kind regards, Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cf6fc897e06dc48337b7b08daa1314143%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999530158648776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0NERuXX%2FSNDCUFTTYj4XJ8jHneZ4%2FSOMxAOnOp%2BLOcQ%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cf6fc897e06dc48337b7b08daa1314143%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999530158648776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1cD923MM9vlCPgJpwtlU5n6ibYmABjWkwQbC5scSAoY%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cf6fc897e06dc48337b7b08daa1314143%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999530158648776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vD39SWYujg3kWGTL3jrmDoty%2BSaF0po3a3l6xfoaYeA%3D&reserved=0> to access)
28 September 2022RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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28 September 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C48a1e29e4dc34843fa6f08daa14292b4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999604538105658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hNgCUb%2BkYmJ9ebxkVYMr4kzr8TnNTBQA8UlJvt6v%2FZU%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C48a1e29e4dc34843fa6f08daa14292b4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999604538105658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=V2PiZqy1CeYAwJYozKX29vuOZZbrAf1LYPdY8kZ6N0U%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C48a1e29e4dc34843fa6f08daa14292b4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999604538105658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rLeom9M0t8YI2Be7YcjL47stq5y8rqznAiOc8Y8Douw%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C48a1e29e4dc34843fa6f08daa14292b4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999604538105658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=btOu45JEsgikpJZdmTjmwHMhAGj4kStIj9Pv1fhMf9o%3D&reserved=0> to access)
28 September 2022RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Dear Ms Brown, Thank you for your reply and for the other emails you have forwarded on today. I note you have asked me to advise you what the Ombudsman needs to "prove" your allegations of harassment. However, that is not for this Service to say, our role is to impartially assess the evidence in front of us, provided by both parties. Our complaint investigation looked at how your landlord responded to the concerns you raised, rather than seeking to "prove" your allegations, which would be something for a Court to decide. Parts of your email to me seem to be repeating the concerns you raised in your original complaint, which has already been considered, and therefore does not appear to be new information which we have not considered so this would not be something that would meet the threshold for carrying out a review of the case. Some of the emails you have also forwarded on are historic (some from 2017) and I would therefore point you to the paragraphs in our determination where we made clear the timeframe of issues we would consider (under 'Scope of Investigation'), which were incidents within the twelve months prior to your complaint. Other emails you have forwarded appear to be regarding a recent decision around funding which was not part of the complaint investigation. As these appear to relate to recent decisions made by the Local Authority's Social Services department, you would need to address these issues with the Council via their complaints procedure and, if you remain unhappy with their response, you could refer the matter to the Local Government and Social Care Ombudsman rather than this Service as they are not issues covered by the Housing Ombudsman's jurisdiction. If you do wish to pursue a review of our determination, rather than forward multiple emails which may be out of context, I would again suggest you complete the Review Request form so you are able to clearly outline which aspects of the determination you disagree with and why. If you need further time to do this, perhaps with the help of a support worker, that is fine and I am happy to extend the deadline for requesting a review to 20 October 2022. Kind regards, Gareth From: mariembrown@hotmail.com Subject: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] To: "casework@housing-ombudsman.org.uk" (casework@housing-ombudsman.org.uk); Date Sent: 28/09/2022 12:06:06 Dear Gareth, Jim is my support worker from Kaleidoscope to help with paperwork however he only visits oncea fortnight for40 minutes. Because I cannot get support from a social worker, floating support worker despite my needs assessment stating I need this help I was not able to submit evidence for this complaint. Dawn whoi believe submitted it left Kaleidoscope without sending mea copy. There was an email on2nd September. My train for asking fora review is you have not received the evidence of direct discrimination. Nor havei sent evidence of the email notifying Jennifer Pointon/hopcutt that Carl cloudy (my main snider) was erectinga hate across the communal gardensa week before he appealed me for asking him to stop the construction of this barrier in the communal gardens. She hada week to intervene and remind him hi could not prevent me from using the gardens and could not erecta gate across them as per tendency and good neighbor agreement. Carl namea death threat against me in front of six witnesses. Sandwell council took no action against him despite their policy and procedure clearly showing what they should have done. I have multiple complaints including calls and emails to safeguarding asking for protection as he had already assailed me4 times by then. They still took no action, ltd than one year later he assured me when trying to install the gate and the gate is STILL there. They took no action. I'm ina wheelchair, two sooner surgeries because he didn't want me to enjoy the communal gardens and the civil did not support me in accessing it. I have photos of the gardens and communal spaces throughout my tenancy howeveri was not allowed to leave ANYTHING in communal areas andi have multiple complaints wherei directly challenge this and ask why White neighbors can have benches, wood, chemicals etc in the communal area butu can't havea chair. When I had to put my line for on the communal landing to enable my wheelchair to pass through the door Marnie immediately took action against be yet my white neighbors still had all their benches, wood etc in the communal areas and bu no action was taken Spanish then After ten years of living there photos show the only plant of mine that survives this neighbor wasa tree yet the only planus of his that were removed were done by him andi have photos/CCTV of him pulling them out. You tell me what you need to prove this and I'll send it there are hundreds of photosi can't work out what you need buti haveproof of every allegation. Regards, Marie From: casework@housing-ombudsman.org.uk <casework@housing-ombudsman.org.uk> Sent: Wednesday, September 28, 2022 10:10:11 AM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: RE: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] Dear Ms Brown, Thank you for your email. I'm not certain whether your email is regarding our determination and I don't recognise the name Jim or the organisation you refer to (Kaleidoscope) from the complaint we investigated. However, if so you do wish to request a review of our determination (the decision on your complaint), you may find the attached factsheet useful. We would also request that you complete the attached form outlining your reasons for requesting a review and clarifying which aspects of our decision you disagree with or which pieces of information you believe we have not considered and return this by 6 October 2022. Kind regards, Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C5f973ab5a9824d1af3ac08daa162b1cb%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999742516054952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rZcOt2Q6y9hWQIzD1Z6QklFrYbKFFpm3CNocQHqe1ek%3D&reserved=0> From: mariembrown@hotmail.com Subject: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] To: "casework@housing-ombudsman.org.uk" (casework@housing-ombudsman.org.uk); Date Sent: 28/09/2022 05:03:47 No one asked me for evidence I have been unable to get help collating it soi will send it as besti can The lady that submitted this complaint left Kaleidoscope and Jim replaced her Regards, Marie From: casework@housing-ombudsman.org.uk <casework@housing-ombudsman.org.uk> Sent: Thursday, September 15, 2022 2:06:00 PM To: mariembrown@hotmail.com <mariembrown@hotmail.com> Subject: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] 15 September 2022 Dear Miss Brown, Complaint: 202013989 - Sandwell Metropolitan Borough Council Please accept my apologies for the further delay in issuing our determination on this case and I thank you for your patience while waiting for the case to be allocated and investigated. Our determination, along with a copy of the Ombudsman's full investigation report, is attached. Please do not hesitate to contact me if you wish to discuss any aspect of our determination further. Kind regards, Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C5f973ab5a9824d1af3ac08daa162b1cb%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999742516054952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rZcOt2Q6y9hWQIzD1Z6QklFrYbKFFpm3CNocQHqe1ek%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C5f973ab5a9824d1af3ac08daa162b1cb%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999742516211172%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QmOTkeuWb3kJMm90RUhKg0fLHn8k%2B%2FKjVfZ4m3KYMag%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C5f973ab5a9824d1af3ac08daa162b1cb%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637999742516211172%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rHLQWCd99YjiKwo7CK%2FSbUroKb7f7UxsExMzj66uzAU%3D&reserved=0> to access)
03 October 2022Automatic reply: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
03 October 2022Automatic reply: Work at 8 Boldmere CourtCasework <casework@housing-ombudsman.org.uk>EMAIL
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
03 October 2022RE: Fwd: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: Fwd: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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03 October 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ce4953de68acc412f7d6e08daa5208365%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638003856322582235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FGj%2BQI3Nz0SB%2FJOjIWnHEY2FJy1EuNjimsTv8BUKQfQ%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ce4953de68acc412f7d6e08daa5208365%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638003856322582235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=gz%2FXQrbi2wpRg6W5TClyAqI15kW0rd7XnSAUSzztSFk%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Ce4953de68acc412f7d6e08daa5208365%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638003856322582235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=76Uz6DjDMmQ3mTAgyQ%2BmXi5mgFGyzf5lbqG8Rr%2B5T4U%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Ce4953de68acc412f7d6e08daa5208365%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638003856322582235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YpjU4VdRmtosuEKmgvkheVboJQrSrh3qDIpYKbNSvvs%3D&reserved=0> to access)
04 October 2022Automatic reply: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]Casework <casework@housing-ombudsman.org.uk>EMAIL
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Automatic reply: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Thank you for contacting the Housing Ombudsman Service. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. However, please note that due to the impact of staff resourcing issues, it may take us longer than usual to return your call or to send email correspondence. We are currently undergoing a recruitment campaign to increase our staffing numbers. In the meantime, our website has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk
04 October 2022RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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Dear Ms Brown, Thank you for your further emails and I am sorry to hear that you feel unsupported by various agencies, this one included. However, regarding the issues you have reported below about your cooker, from the information you have given this is something that relates to Social Service and housing allocations so would not be dealt with by this Service. You would need to complain about to your landlord directly in the first instance, if you haven't done so already. If you have, and you are unhappy with their response, as advised in my previous email, you need to take your complaint to the Local Government and Social Care Ombudsman (the LGSCO). Unfortunately we are not an advocacy service so we are not able to provide further support in terms of you making a complaint to the landlord regarding issues which are outside of our remit. You can contact the LGSCO via their website here for further advice: www.lgo.org.uk. If you need help with doing this, you may be able to gain support from organisations such as Citizens Advice. With regards the complaint you brought to this Service, you did provide evidence to us so I am sorry you feel you have not had the opportunity to provide information but I am satisfied you were able to submit evidence to us during our investigation. I would respectfully say again that we are not an advocacy service but an impartial organisation and as such it is not our role to advise you on the information you would need to submit either in order to "prove" your complaint or find in your favour, either as part of our original investigation, or any review (should we agree to carry one out). I do note the information you submitted in your previous email yesterday but I would have to again say that this all appears to relate to issues that either did not form part of the original complaint and our investigation (such as regarding Social Services and your new accommodation) or is information already provided that relates to historic issues that were therefore ruled outside of the scope of our investigation. I would again suggest you read the Review Factsheet I sent you last week and respectfully highlight the difference between pointing out things you think we got wrong with our determination, and simply disagreeing with our decision. In the absence of any new information, or a clear explanation of the aspects of our determination (decision) that you feel were incorrect, we would likely not agree to carry out a review. However, I am happy to stick to the extended deadline of 20 October 2022 to allow further time for you to submit more information regarding a review request if you need independent assistance with doing so. Kind regards, Gareth From: mariembrown@hotmail.com Subject: RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] To: "casework@housing-ombudsman.org.uk" (casework@housing-ombudsman.org.uk); Date Sent: 04/10/2022 11:07:26 I do not understand HOW to go through these procedures. I have consistently asked for help to do these procedures, and not one agency – this one included has made any kind of reasonable adjustment to enable me to have a voice. Evidence submitted is controlled by the council I seek to make the complaint about. Multiple times the ombudsman told me I had to do this that and the other before they could get involved, I have emails showing how many agencies styate Yes there are multiple problems with how the local authority are not meeting your needs or their legal duty, but then they ALL require me to do paperwork I am not capable of doing. I can sit with people and show them the pages and the stuff on the computer but I don’t know how to do the procedures and no one helps. Ignoring the severe and complex mental health issues is why I am living with a cooker that sets light to my kitchen doorframe for a year now. I don’t know how to do the complaint to get it fixed. But today I’ll grill something, let it set my kjitchen alight and ask the firemen to help me prevent that in future. It wasts their time, but I’ve tried everything else to get help. I keep getting told Don’t use that cooker it’s dangerous, but they do nothing about it. Nothing From: casework@housing-ombudsman.org.uk <casework@housing-ombudsman.org.uk> Sent: 28 September 2022 4:04 PM To: mariembrown@hotmail.com Subject: RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] Dear Ms Brown, Thank you for your reply and for the other emails you have forwarded on today. I note you have asked me to advise you what the Ombudsman needs to "prove" your allegations of harassment. However, that is not for this Service to say, our role is to impartially assess the evidence in front of us, provided by both parties. Our complaint investigation looked at how your landlord responded to the concerns you raised, rather than seeking to "prove" your allegations, which would be something for a Court to decide. Parts of your email to me seem to be repeating the concerns you raised in your original complaint, which has already been considered, and therefore does not appear to be new information which we have not considered so this would not be something that would meet the threshold for carrying out a review of the case. Some of the emails you have also forwarded on are historic (some from 2017) and I would therefore point you to the paragraphs in our determination where we made clear the timeframe of issues we would consider (under 'Scope of Investigation'), which were incidents within the twelve months prior to your complaint. Other emails you have forwarded appear to be regarding a recent decision around funding which was not part of the complaint investigation. As these appear to relate to recent decisions made by the Local Authority's Social Services department, you would need to address these issues with the Council via their complaints procedure and, if you remain unhappy with their response, you could refer the matter to the Local Government and Social Care Ombudsman rather than this Service as they are not issues covered by the Housing Ombudsman's jurisdiction. If you do wish to pursue a review of our determination, rather than forward multiple emails which may be out of context, I would again suggest you complete the Review Request form so you are able to clearly outline which aspects of the determination you disagree with and why. If you need further time to do this, perhaps with the help of a support worker, that is fine and I am happy to extend the deadline for requesting a review to 20 October 2022. Kind regards, Gareth From: mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> Subject: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] To: "casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> " (casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> ); Date Sent: 28/09/2022 12:06:06 Dear Gareth, Jim is my support worker from Kaleidoscope to help with paperwork however he only visits oncea fortnight for40 minutes. Because I cannot get support from a social worker, floating support worker despite my needs assessment stating I need this help I was not able to submit evidence for this complaint. Dawn whoi believe submitted it left Kaleidoscope without sending mea copy. There was an email on2nd September. My train for asking fora review is you have not received the evidence of direct discrimination. Nor havei sent evidence of the email notifying Jennifer Pointon/hopcutt that Carl cloudy (my main snider) was erectinga hate across the communal gardensa week before he appealed me for asking him to stop the construction of this barrier in the communal gardens. She hada week to intervene and remind him hi could not prevent me from using the gardens and could not erecta gate across them as per tendency and good neighbor agreement. Carl namea death threat against me in front of six witnesses. Sandwell council took no action against him despite their policy and procedure clearly showing what they should have done. I have multiple complaints including calls and emails to safeguarding asking for protection as he had already assailed me4 times by then. They still took no action, ltd than one year later he assured me when trying to install the gate and the gate is STILL there. They took no action. I'm ina wheelchair, two sooner surgeries because he didn't want me to enjoy the communal gardens and the civil did not support me in accessing it. I have photos of the gardens and communal spaces throughout my tenancy howeveri was not allowed to leave ANYTHING in communal areas andi have multiple complaints wherei directly challenge this and ask why White neighbors can have benches, wood, chemicals etc in the communal area butu can't havea chair. When I had to put my line for on the communal landing to enable my wheelchair to pass through the door Marnie immediately took action against be yet my white neighbors still had all their benches, wood etc in the communal areas and bu no action was taken Spanish then After ten years of living there photos show the only plant of mine that survives this neighbor wasa tree yet the only planus of his that were removed were done by him andi have photos/CCTV of him pulling them out. You tell me what you need to prove this and I'll send it there are hundreds of photosi can't work out what you need buti haveproof of every allegation. Regards, Marie From: casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> <casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> > Sent: Wednesday, September 28, 2022 10:10:11 AM To: mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: RE: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] Dear Ms Brown, Thank you for your email. I'm not certain whether your email is regarding our determination and I don't recognise the name Jim or the organisation you refer to (Kaleidoscope) from the complaint we investigated. However, if so you do wish to request a review of our determination (the decision on your complaint), you may find the attached factsheet useful. We would also request that you complete the attached form outlining your reasons for requesting a review and clarifying which aspects of our decision you disagree with or which pieces of information you believe we have not considered and return this by 6 October 2022. Kind regards, Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd2db7b7d3bbf4705803308daa5f9d03f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004789617004658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ru2dFhUjDE0td90Z1rOI1JmyqMzxG7rmuGeo0patANQ%3D&reserved=0> From: mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> Subject: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] To: "casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> " (casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> ); Date Sent: 28/09/2022 05:03:47 No one asked me for evidence I have been unable to get help collating it soi will send it as besti can The lady that submitted this complaint left Kaleidoscope and Jim replaced her Regards, Marie From: casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> <casework@housing-ombudsman.org.uk <mailto:casework@housing-ombudsman.org.uk> > Sent: Thursday, September 15, 2022 2:06:00 PM To: mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > Subject: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/] 15 September 2022 Dear Miss Brown, Complaint: 202013989 - Sandwell Metropolitan Borough Council Please accept my apologies for the further delay in issuing our determination on this case and I thank you for your patience while waiting for the case to be allocated and investigated. Our determination, along with a copy of the Ombudsman's full investigation report, is attached. Please do not hesitate to contact me if you wish to discuss any aspect of our determination further. Kind regards, Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Cd2db7b7d3bbf4705803308daa5f9d03f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004789617004658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ru2dFhUjDE0td90Z1rOI1JmyqMzxG7rmuGeo0patANQ%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Cd2db7b7d3bbf4705803308daa5f9d03f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004789617004658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lHsNfvutFk4%2Bg7W3WXQYGP3gclSIMk6U916gEk5uo%2Fg%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Cd2db7b7d3bbf4705803308daa5f9d03f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004789617160071%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hseQBvw91lF7cVw0OXlGIq4Pr3zkudE31oS2i43nE0E%3D&reserved=0> to access)
04 October 2022RE: RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]do-not-reply@housing-ombudsman.org.ukEMAIL
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RE: RE: Re: Re: Case ID - 202013989 - Miss M Brown / Sandwell MDC [REF/LO/2R/dj/52/]
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04 October 2022 Thank you for contacting the Housing Ombudsman Service. This is an automatic acknowledgment. Please do not reply to this email. Your email has been received and will be reviewed by a member of our casework team. If a response is required, we will contact you within 15 working days. So that we can manage correspondence effectively, please include the unique reference number at the end of emails about your case. We also ask that customers provide only information specifically requested by the Ombudsman. Our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C28fbc3de9b9a4b2ad62208daa5f17d22%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004753851419183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JqgVvv00BB2YlhFhcq60hefIpGADF9NUK9YSV3QYdwg%3D&reserved=0> has useful information about the Ombudsman, including resident and landlord portals for general help and advice as well as training. If you need to discuss the case, you can call us on 0300 111 3000. Lines are open Monday to Friday between 9:15am and 5:15pm (except public holidays). If your query is in relation to a request under the Data Protection Act 2018 or the Freedom of Information Act 2000 please email DPO@housing-ombudsman.org.uk <mailto:DPO@housing-ombudsman.org.uk> . If your query is in relation to a complaint about the Service please email complaintsaboutus@housing-ombudsman.org.uk <mailto:complaintsaboutus@housing-ombudsman.org.uk> . If you wish to contact us about another matter please email info@housing-ombudsman.org.uk <mailto:info@housing-ombudsman.org.uk> . <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7C28fbc3de9b9a4b2ad62208daa5f17d22%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004753851419183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C2q%2FWj0WlXw0XuUqroHIWFZ%2BLK%2FuZVkgZn3qGiMvKEs%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7C28fbc3de9b9a4b2ad62208daa5f17d22%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004753851419183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FujiyZ95y%2FEy00okVf%2BWkdPtbrx2fM7GQg2%2FpH3L4Ek%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7C28fbc3de9b9a4b2ad62208daa5f17d22%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638004753851419183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nrSBVoHxjdRvPGDP4eBR0BqPG%2FAcFcItI%2B8rn5qvEcE%3D&reserved=0> to access)
31 October 2022Case ID - 202013989 - Review [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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Case ID - 202013989 - Review [REF/LO/2R/dj/52/]
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31 October 2022 Dear Miss Brown, Complaint: 202013989 - Sandwell Metropolitan Borough Council I am following up on my response to you (sent on 4 October 2022) regarding your request for a review of our determination. In my last email, I advised we were willing to extend the review deadline to 20 October 2022, to allow you extra time to clarify your grounds for requesting a review and provide any new information that was relevant to the complaint. However, as we have not heard further from you, the reasons for requesting a review remain unclear, and the submissions you provided following our determination did not contain new information which this Service had not considered and which fell within the scope of the complaint we investigated. Therefore, your case is now closed, and the Ombudsman will not be carrying out a review. I understand this decision will be disappointing. Regarding some of the comments you made in your emails to me which concerned issues with your current accommodation, I would again urge you to address these issues with your landlord or, if you have done so already and remain unhappy with their response, refer your complaint to the Local Government and Social Care Ombudsman (LGSCO) who deal with the matters you described. As the Housing Ombudsman Service is not an advocacy service, we are unfortunately unable to assist you with this, but you may wish to seek assistance from Shelter or the Citizens Advice Bureau if you are having trouble getting support regarding making your complaints. Yours sincerely, Gareth Marshall Adjudicator <http://www.housing-ombudsman.org.uk/img/design/newlogo.png> PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2F&data=05%7C01%7C%7Ce4e7ebfed6ae471e40e908dabb28c637%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638028081049952283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hH5TRNvI5G1qP9bllpfBll8VzTrClA4ed%2By6uQczPFw%3D&reserved=0> To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Fabout-us%2Fyour-data%2F&data=05%7C01%7C%7Ce4e7ebfed6ae471e40e908dabb28c637%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638028081049952283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NrNRITrl5WK7bxAPJavoWSVS4CaIll3HuW9feuJ%2Fwcw%3D&reserved=0> Try our free online dispute resolution training (click here <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.housing-ombudsman.org.uk%2Flearning-faqs%2Fdispute-resolution-e-learning&data=05%7C01%7C%7Ce4e7ebfed6ae471e40e908dabb28c637%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638028081049952283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mF7Zy0fctpSFOK%2BjOnX4sCTEMBlEmtGdfDGYoJdeHwI%3D&reserved=0> to access) Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.housing-ombudsman.org.uk%2F2022%2F10%2F03%2Fscheme-changes-improve-access-to-ombudsman%2F&data=05%7C01%7C%7Ce4e7ebfed6ae471e40e908dabb28c637%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638028081049952283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=E5ojpuoM85HCSPkNhsJu2oBDQXUkLXjxJxIu1KiYoHI%3D&reserved=0>
22 June 2023Case ID - 202013989 [REF/LO/2R/dj/52/]casework@housing-ombudsman.org.ukEMAIL
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Case ID - 202013989 [REF/LO/2R/dj/52/]
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22 June 2023 Dear Miss Brown, Following our conversation on Monday, I have asked my colleague in the Dispute Support Team to contact your landlord regarding the issues you reported and establish whether they have any open complaints, or whether they have already provided a response. Once they have confirmed this, we will be better placed to advise you, or signpost you to another service such as the Local Government and Social Care Ombudsman if appropriate. In the meantime, I have attached a link from our website with a list of useful organisations. I appreciate you may already be aware of some of them, but you may wish to contact these to see if you can obtain any further support at this time: www.housing-ombudsman.org.uk/residents/helpful-links/ Kind regards, Gareth Gareth Marshall Adjudicator PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ Try our free online dispute resolution training ( click here to access) Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website
23 June 2023Case ID - 202310552 [REF/QG/w1/YW/Nb/]casework@housing-ombudsman.org.ukEMAIL
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Case ID - 202310552 [REF/QG/w1/YW/Nb/]
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23 June 2023 Dear Miss Brown Complaint: 202310552 - Sandwell Metropolitan Borough Council Thank you for your correspondence. Your enquiry has been assigned reference number 202310552. This reference number will enable our team to locate the information you have provided us with. Please quote this when contacting us about your case. Your correspondence has been passed to a member of the Dispute Resolution Team who will contact you within 15 working days if necessary. Further correspondence can be forwarded to us using the following methods: Email: info@housing-ombudsman.org.uk Address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ Telephone: 0300 111 3000 Yours sincerely Dispute Support Team PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ Try our free online dispute resolution training ( click here to access) Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website
05 January 2026Housing Ombudsman Consent FormElizabeth Deegan <Elizabeth.deegan@aspire.org.uk>EMAIL
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Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>
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Marie Meronym <mariebrownuk@outlook.com>
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Subject
Housing Ombudsman Consent Form
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Hi Marie, Attached is the Housing Ombudsman form – it is quite lengthy and I had hoped there would be a shorted one for open cases, however there isn’t. I spoke with a worker who said that all boxes do need to be completed, but as it is not a new case within the longer text boxes you can just put your case reference ID within it to link to your case – more than happy to help with the form if this would be easier, please just let me know. We both need to hand sign the form. Kind regards, Elizabeth Deegan (She/Her) Housing Advisor Aspire – supporting people with spinal cord injuries Please donate to Aspire: https://www.aspire.org.uk/donate M 07918 673 896 W www.aspire.org.uk Aspire, Aspire Leisure Centre, Wood Lane, Stanmore, Middlesex HA7 4AP Association for Spinal Injury Research, Rehabilitation and Reintegration. Registered Company no. 3744357. Registered Charity no. 1075317. Scottish Registered Charity no. SC037482. This e-mail (and any attachments) is confidential. If you have received it in error, please delete it from your system, do not use, copy or disclose the information in any way nor act in reliance on it and notify Aspire immediately. Thank you.
06 January 2026Case ID - 202542467 [REF/Qp/Kv/KX/KO/]casework@housing-ombudsman.org.ukEMAIL
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casework@housing-ombudsman.org.uk
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mariebrownuk@outlook.com
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Case ID - 202542467 [REF/Qp/Kv/KX/KO/]
Message
6 January 2026 To help us deal with your complaint as quickly as possible: please do not copy us into your emails with others please do not send us information that we have not asked you for Thank you. Complaint: 202542467 - Sandwell Metropolitan Borough Council Dear Miss Brown Thank you for contacting the Housing Ombudsman Service, I am sorry to hear about your housing issues. The complaint I understand your complaint relates to the landlord's handling regarding the following points: staff conduct the property is not adapted for a wheelchair standard kitchen units and no grab rails I understand to resolve your complaint, you have asked your landlord for the following: for the property to be adapted for the wheelchair reasonable adjustments made to the property I understand you have not received a response from your landlord since you last contacted it about your complaint. We encourage local resolution of disputes, using the landlord’s complaint procedure. I have contacted your landlord today and asked it to provide you with a written response to your complaint by 27 January 2026 . We will not be taking any further action on your complaint until you tell us that one of the following 2 things has happened. you have not received a written complaint response from your landlord by 27 January 2026 you have completed your landlord's formal complaint procedure, have received your landlord’s final response and are still unhappy - please provide a copy of your landlord’s final response, explain what matters are still outstanding, why you are unhappy, and what you want your landlord to do to resolve your complaint When we receive one of the above from you, we will be able to determine the next steps for your complaint. Yours sincerely Francesca Dispute Resolution Support Officer (DS) Please note - the signature named in this correspondence is not your named contact. Your complaint can be dealt with by anyone within the department. You may see different names in our correspondence as your complaint progresses. Our contact details: Email You can reply to any email received from one of our caseworkers without changing the subject line or you can email: casework@housing-ombudsman.org.uk putting your reference number in the subject line. Telephone You can call us on 0300 111 3000. Our lines are open 9am to 5pm Mondays, Tuesdays, Wednesdays, and Fridays, and are open 9am to 3:30pm on Thursdays. We are closed on bank holidays. Post You can write to: Housing Ombudsman Service PO Box 1484 Unit D Preston PR2 0ET www.housing-ombudsman.org.uk View our Privacy Notice Follow us on For all the latest news, reports, and guidance from the Housing Ombudsman Service visit our website.