Cllr Jackie Taylor

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>

CC

—

BCC

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Named attachments

["image002.jpg"]

Good Evening Ms Brown

 

Firstly, I hope you have enjoyed a peaceful weekend. 

Thank you for sending me the details of what you have experienced.

 

I remember asking you on the phone what outcome you was expecting.

 

The only thing I want you to document at this point is the answer to that question.

However, please bare in mind that I will try to assist you, but may not be able to achieve the outcome you want

 

I will then escalate the information you have sent to me with your permission.

 

Finally, I will also copy Cllr Richard McVittie into all of my contact with you.

 

You will remember I spoke of protocol and the need for me to contact past and present Councillors which I did and Cllr McVittie kindly came back to me.

 

Have a Good Evening

 

Cllr J Taylor 

 

Cllr Jackie Taylor

Cabinet Member for Sustainable Transport

 

Jackie_Taylor@sandwell.gov.uk <mailto:Jackie_Taylor@sandwell.gov.uk> 

 



 

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=04%7C01%7C%7Cd919269f7fdb40c9cf9908d9341f2fdf%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637598130821106501%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=32JflAcMqg%2FSGFPDVqIKUVUXKyh78WXWOxMZzUZrpn8%3D&reserved=0> 

M: 07813 364 299

 

Personal Assistant

Amy J Hodgkins

T: 0121 569 3124

E: Amyj_Hodgkins@sandwell.gov.uk <mailto:Amyj_Hodgkins@sandwell.gov.uk> 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 June 2021 13:18
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Brief summary of Abuse at Groveland Road

 

Good afternoon Councillor Taylor,

 

This is the document I have been putting together for you detailing the abuse and incident at my previous address.  

I am trying to keep it brief, there are a LOT more incidents than shown here, it’s been hard as I’m trying to avoid “falling down the rabbit hole” as I compile it.

 

Could you please let me know if this format is ok and whether this is enough or you need more details and the actual log numbers (I have them but it will take me a while to list them all.)

 

Best wishes,

Marie Brown

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>

CC

—

BCC

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["image004.jpg", "image002.jpg"]

Marie

Following our short phone call as I due to poor connection and me not being able to access my laptop log in.

 

I have manged to log on now. What outcome do you want from this?

As I did not receive an answer to my previous email.

 

Kind regards

 

Cllr J Taylor 

 

Cllr Jackie Taylor

Cabinet Member for Sustainable Transport

 

Jackie_Taylor@sandwell.gov.uk <mailto:Jackie_Taylor@sandwell.gov.uk> 

 



 

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=04%7C01%7C%7C267e46884c904410449b08d94bb712bc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637624071929948667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4o%2BDp7MB4YX7RIybvF1w0XUxOERcUYkVD4TScL8vSFE%3D&reserved=0> 

M: 07813 364 299

 

Personal Assistant

Amy J Hodgkins

T: 0121 569 3124

E: Amyj_Hodgkins@sandwell.gov.uk <mailto:Amyj_Hodgkins@sandwell.gov.uk> 

 

From: Jackie Taylor 
Sent: 20 June 2021 20:11
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: Brief summary of Abuse at Groveland Road

 

Good Evening Ms Brown

 

Firstly, I hope you have enjoyed a peaceful weekend. 

Thank you for sending me the details of what you have experienced.

 

I remember asking you on the phone what outcome you was expecting.

 

The only thing I want you to document at this point is the answer to that question.

However, please bare in mind that I will try to assist you, but may not be able to achieve the outcome you want

 

I will then escalate the information you have sent to me with your permission.

 

Finally, I will also copy Cllr Richard McVittie into all of my contact with you.

 

You will remember I spoke of protocol and the need for me to contact past and present Councillors which I did and Cllr McVittie kindly came back to me.

 

Have a Good Evening

 

Cllr J Taylor 

 

Cllr Jackie Taylor

Cabinet Member for Sustainable Transport

 

Jackie_Taylor@sandwell.gov.uk <mailto:Jackie_Taylor@sandwell.gov.uk> 

 



 

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=04%7C01%7C%7C267e46884c904410449b08d94bb712bc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637624071929958622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yUK0Ozgm1SxeZ5d%2FBjwfNCi%2BuNq3FpMg0ZMDBRStUP8%3D&reserved=0> 

M: 07813 364 299

 

Personal Assistant

Amy J Hodgkins

T: 0121 569 3124

E: Amyj_Hodgkins@sandwell.gov.uk <mailto:Amyj_Hodgkins@sandwell.gov.uk> 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 June 2021 13:18
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Brief summary of Abuse at Groveland Road

 

Good afternoon Councillor Taylor,

 

This is the document I have been putting together for you detailing the abuse and incident at my previous address.  

I am trying to keep it brief, there are a LOT more incidents than shown here, it’s been hard as I’m trying to avoid “falling down the rabbit hole” as I compile it.

 

Could you please let me know if this format is ok and whether this is enough or you need more details and the actual log numbers (I have them but it will take me a while to list them all.)

 

Best wishes,

Marie Brown

From

Marie Brown <mariembrown@hotmail.com>

To

"Keyring Michelle O'Neill"

CC

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BCC

—

Named attachments

["2021 12 01 Discrimination letter to Jackie Taylor.odt"]

Regards,
Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>

CC

—

BCC

—

Named attachments

["image001.jpg"]

Marie

 

Thank you for taking the time to send this email to me with the photos attached.

 

I would urge you to not use your cooker if that is at all possible and for you to call me on 07950285181.

 

Many Thanks

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 19 September 2022 07:11
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Michelle Cowley <Michelle.Cowley@citizensadvicegateshead.org.uk>
Subject: Fwd: MB Direct payments- financial assessment request

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I don't understand why I'm now having to pay to get help to get even basic adaptions like grip rails nearly 2 years after moving into what was supposed to be a wheelchair adapted bungalow.

 

I'm not allowed to use the grill because it scorches the kitchen doorframe, and my face gets burned if I boil or fry anything on the hob.

 

For the third time last weeki went toa hospital appointment and we'd told they are testing me for cancer but no one has explained ina easy thati can understand that this is what the appointment is for. And this time I went to see my GP specifically to ask what all these tests are for.

 

I don't understand why the man who made a death threat then put me in a wheelchair still has not been held accountable because I didn't do paperwork soon enough? Even though the paperwork shows over been consistently trying to get help with all of this.

 

Councillor Taylor I sent you paperwork by recorded delivery. I went into a mh crisis getting that together.

 

Life should not be this hard, I can't shower because the room isn't safe, not because I'm not capable.

 

I can't cook because the room isn't safe, not because I'm not capable.

 

Yet I'm in debt paying for help to cook and shower plus trying to adapt things myself. I'm trying to geta part time job buti need to be able to function at home, could either of you please help me?

 

Regards,

Marie

 

________________________________

From: Marie Brown <mariembrown@hotmail.com>
Sent: Saturday, 17 September 2022, 3:15 pm
To: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk>; mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: Re: MB Direct payments- financial assessment request

 

Good afternoon Ms Wagstaff,

 

This is why I kept asking for floating support to assist me with filling in forms. (There are more emails requesting either a Floating support worker or a social worker) 

 

I have a kaleidoscope support worker called Jim who is coming on Tuesday but only to help me with dro paperwork.

 

I keep trying to explain that the dro wine be necessary if we can get my direct payments sorted out but he says this type of support is beyond what that organisation provides. 

 

Without a social worker or floating support worker I can not do any more, I'm sorry. I'm asking for help.

 

Regards,

Marie

 

________________________________

From: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>
Sent: Friday, 16 September 2022, 3:07 pm
To: Marie Brown <mariembrown@hotmail.com>
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk>; mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: RE: MB Direct payments- financial assessment request

 

Good Afternoon Ms Brown, 

 

In relation to your forwarded emails of today, I can only help with the financial assessment not care assessments these are dealt with by the Adult care social work team, please call 0121 569 2266 in regards to care assessments.

In June 2021 Bev Mountain, my team leader emailed you directly and requested you supply up to date information regarding your income and outgoings and also any debts you may have.

She did not get a reply, so could I ask again please, if you can supply all income and expenditure including debts or loans, with evidence and I will personally review your assessment. As Ms Mountain advised I cannot take into account rent arrears.

Her email of the 18.6.21 attached blank copies of our forms to help in the supplying of information we need, these can still be used.

I will then be in a better position to help going forward.

Unfortunately, currently, I am not in a position to attempt contact for this information again.

I hope this helps,

Regards

Lisa Wagstaff 

 

 

 

 

Lisa  Wagstaff |CBBU Deputy Team Leader,Finance | Tel: 07766776110 |Email: Lisa_Wagstaff@sandwell.gov.uk

 

 

Sandwell Council 
CCBU

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=05%7C01%7C%7C22d3f3047d3040bc2bd908da9a748040%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637992122404287257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ryMxE%2B7ojLPRsCQSK4MemIqWNVfy224SSscdA21hSx8%3D&reserved=0> 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 16 September 2022 13:35
To: CHT CCBU <CHT_CCBU@sandwell.gov.uk>; Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: MB Direct payments

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

This is a small sample of correspondence trying to resolve this, explaining my situation and asking for help. 

 

Nearly two years after moving into an adapted bungalow I'm still without even basic safety adaptions like grab rails in my shower, still trying to resolve my care contributions after 3 years and only able to get effective help with paperwork when things reach crisis like my care being in danger of suspension. 

 

Last month I paid £200 for independent advocacy and I request all correspondence regarding this matter go through Mrs Chidzomba because the Kaleidoscope support worker Jim only comes for 40 minutes a month and is not able to help me keep up with the volume of Council correspondence. 

Regards,

Marie Brown

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["image001.jpg"]

Good afternoon Councillor Taylor, I purchased takeaways to avoid using the cooker but i can't afford any more, so I have no choice but to resume using the cooker and have been grocery shopping for frozen meals.
If I could avoid using it for longer I would as my arms get burned trying to get food out.
Regards,
Marie Brown 

Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Monday, September 19, 2022 8:23:55 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: MB Direct payments- financial assessment request 
 

 

Marie

 

Thank you for taking the time to send this email to me with the photos attached.

 

I would urge you to not use your cooker if that is at all possible and for you to call me on 07950285181.

 

Many Thanks

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 19 September 2022 07:11
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Michelle Cowley <Michelle.Cowley@citizensadvicegateshead.org.uk>
Subject: Fwd: MB Direct payments- financial assessment request

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I don't understand why I'm now having to pay to get help to get even basic adaptions like grip rails nearly 2 years after moving into what was supposed to be a wheelchair adapted bungalow.

 

I'm not allowed to use the grill because it scorches the kitchen doorframe, and my face gets burned if I boil or fry anything on the hob.

 

For the third time last weeki went toa hospital appointment and we'd told they are testing me for cancer but no one has explained ina easy thati can understand that this is what the appointment is for. And this time I went to see my GP specifically to ask what all these tests are for.

 

I don't understand why the man who made a death threat then put me in a wheelchair still has not been held accountable because I didn't do paperwork soon enough? Even though the paperwork shows over been consistently trying to get help with all of this.

 

Councillor Taylor I sent you paperwork by recorded delivery. I went into a mh crisis getting that together.

 

Life should not be this hard, I can't shower because the room isn't safe, not because I'm not capable.

 

I can't cook because the room isn't safe, not because I'm not capable.

 

Yet I'm in debt paying for help to cook and shower plus trying to adapt things myself. I'm trying to geta part time job buti need to be able to function at home, could either of you please help me?

 

Regards,

Marie

 

________________________________

From: Marie Brown <mariembrown@hotmail.com>
Sent: Saturday, 17 September 2022, 3:15 pm
To: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk>; mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: Re: MB Direct payments- financial assessment request

 

Good afternoon Ms Wagstaff,

 

This is why I kept asking for floating support to assist me with filling in forms. (There are more emails requesting either a Floating support worker or a social worker) 

 

I have a kaleidoscope support worker called Jim who is coming on Tuesday but only to help me with dro paperwork.

 

I keep trying to explain that the dro wine be necessary if we can get my direct payments sorted out but he says this type of support is beyond what that organisation provides. 

 

Without a social worker or floating support worker I can not do any more, I'm sorry. I'm asking for help.

 

Regards,

Marie

 

________________________________

From: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>
Sent: Friday, 16 September 2022, 3:07 pm
To: Marie Brown <mariembrown@hotmail.com>
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk>; mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: RE: MB Direct payments- financial assessment request

 

Good Afternoon Ms Brown, 

 

In relation to your forwarded emails of today, I can only help with the financial assessment not care assessments these are dealt with by the Adult care social work team, please call 0121 569 2266 in regards to care assessments.

In June 2021 Bev Mountain, my team leader emailed you directly and requested you supply up to date information regarding your income and outgoings and also any debts you may have.

She did not get a reply, so could I ask again please, if you can supply all income and expenditure including debts or loans, with evidence and I will personally review your assessment. As Ms Mountain advised I cannot take into account rent arrears.

Her email of the 18.6.21 attached blank copies of our forms to help in the supplying of information we need, these can still be used.

I will then be in a better position to help going forward.

Unfortunately, currently, I am not in a position to attempt contact for this information again.

I hope this helps,

Regards

Lisa Wagstaff 

 

 

 

 

Lisa  Wagstaff |CBBU Deputy Team Leader,Finance | Tel: 07766776110 |Email: Lisa_Wagstaff@sandwell.gov.uk

 

 

Sandwell Council 
CCBU

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=05%7C01%7C%7C22d3f3047d3040bc2bd908da9a748040%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637992122404287257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ryMxE%2B7ojLPRsCQSK4MemIqWNVfy224SSscdA21hSx8%3D&reserved=0> 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 16 September 2022 13:35
To: CHT CCBU <CHT_CCBU@sandwell.gov.uk>; Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: MB Direct payments

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

This is a small sample of correspondence trying to resolve this, explaining my situation and asking for help. 

 

Nearly two years after moving into an adapted bungalow I'm still without even basic safety adaptions like grab rails in my shower, still trying to resolve my care contributions after 3 years and only able to get effective help with paperwork when things reach crisis like my care being in danger of suspension. 

 

Last month I paid £200 for independent advocacy and I request all correspondence regarding this matter go through Mrs Chidzomba because the Kaleidoscope support worker Jim only comes for 40 minutes a month and is not able to help me keep up with the volume of Council correspondence. 

Regards,

Marie Brown

From

Marie Brown <MAILER-DAEMON>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["image002.jpg", "image001.jpg"]

Good morning Councillor Taylor

 

I try to avoid using at all costs, I ran out of microwaveable food however a cost of living payment arrived this morning.  I have ordered enough microwave meals to last through October, thank you

 

Regards,

Marie Brown

 

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk> 
Sent: 23 September 2022 4:15 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: MB Direct payments- financial assessment request

 

Maria

 

I am trying to assist you with this.

I have asked for you not to use the cooker.

Is there not another option until this is sorted?

 

Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > 
Sent: 23 September 2022 14:39
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> >
Subject: Re: MB Direct payments- financial assessment request

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Good afternoon Councillor Taylor, I purchased takeaways to avoid using the cooker but i can't afford any more, so I have no choice but to resume using the cooker and have been grocery shopping for frozen meals.

If I could avoid using it for longer I would as my arms get burned trying to get food out.

Regards,

Marie Brown 

 

Regards,

Marie

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> >
Sent: Monday, September 19, 2022 8:23:55 PM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: RE: MB Direct payments- financial assessment request 

 

 

Marie

 

Thank you for taking the time to send this email to me with the photos attached.

 

I would urge you to not use your cooker if that is at all possible and for you to call me on 07950285181.

 

Many Thanks

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > 
Sent: 19 September 2022 07:11
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> >; Michelle Cowley <Michelle.Cowley@citizensadvicegateshead.org.uk <mailto:Michelle.Cowley@citizensadvicegateshead.org.uk> >
Subject: Fwd: MB Direct payments- financial assessment request

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I don't understand why I'm now having to pay to get help to get even basic adaptions like grip rails nearly 2 years after moving into what was supposed to be a wheelchair adapted bungalow.

 

I'm not allowed to use the grill because it scorches the kitchen doorframe, and my face gets burned if I boil or fry anything on the hob.

 

For the third time last weeki went toa hospital appointment and we'd told they are testing me for cancer but no one has explained ina easy thati can understand that this is what the appointment is for. And this time I went to see my GP specifically to ask what all these tests are for.

 

I don't understand why the man who made a death threat then put me in a wheelchair still has not been held accountable because I didn't do paperwork soon enough? Even though the paperwork shows over been consistently trying to get help with all of this.

 

Councillor Taylor I sent you paperwork by recorded delivery. I went into a mh crisis getting that together.

 

Life should not be this hard, I can't shower because the room isn't safe, not because I'm not capable.

 

I can't cook because the room isn't safe, not because I'm not capable.

 

Yet I'm in debt paying for help to cook and shower plus trying to adapt things myself. I'm trying to geta part time job buti need to be able to function at home, could either of you please help me?

 

Regards,

Marie

 

________________________________

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: Saturday, 17 September 2022, 3:15 pm
To: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> >
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk <mailto:Gail_Curbishley@sandwell.gov.uk> >; mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com>  <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >; Anant Patel <Anant_Patel@sandwell.gov.uk <mailto:Anant_Patel@sandwell.gov.uk> >
Subject: Re: MB Direct payments- financial assessment request

 

Good afternoon Ms Wagstaff,

 

This is why I kept asking for floating support to assist me with filling in forms. (There are more emails requesting either a Floating support worker or a social worker) 

 

I have a kaleidoscope support worker called Jim who is coming on Tuesday but only to help me with dro paperwork.

 

I keep trying to explain that the dro wine be necessary if we can get my direct payments sorted out but he says this type of support is beyond what that organisation provides. 

 

Without a social worker or floating support worker I can not do any more, I'm sorry. I'm asking for help.

 

Regards,

Marie

 

________________________________

From: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> >
Sent: Friday, 16 September 2022, 3:07 pm
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk <mailto:Gail_Curbishley@sandwell.gov.uk> >; mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com>  <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >; Anant Patel <Anant_Patel@sandwell.gov.uk <mailto:Anant_Patel@sandwell.gov.uk> >
Subject: RE: MB Direct payments- financial assessment request

 

Good Afternoon Ms Brown, 

 

In relation to your forwarded emails of today, I can only help with the financial assessment not care assessments these are dealt with by the Adult care social work team, please call 0121 569 2266 in regards to care assessments.

In June 2021 Bev Mountain, my team leader emailed you directly and requested you supply up to date information regarding your income and outgoings and also any debts you may have.

She did not get a reply, so could I ask again please, if you can supply all income and expenditure including debts or loans, with evidence and I will personally review your assessment. As Ms Mountain advised I cannot take into account rent arrears.

Her email of the 18.6.21 attached blank copies of our forms to help in the supplying of information we need, these can still be used.

I will then be in a better position to help going forward.

Unfortunately, currently, I am not in a position to attempt contact for this information again.

I hope this helps,

Regards

Lisa Wagstaff 

 

 

 

 

Lisa  Wagstaff |CBBU Deputy Team Leader,Finance | Tel: 07766776110 |Email: Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> 

 

 

Sandwell Council 
CCBU

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=05%7C01%7C%7Cbe2e9882052b4134ca3708da9d765f95%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637995428976041240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oMOInPxc6J0%2BM%2FuJf7sNBESaw4WrWfEFPmug1MbMOSQ%3D&reserved=0> 

 

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > 
Sent: 16 September 2022 13:35
To: CHT CCBU <CHT_CCBU@sandwell.gov.uk <mailto:CHT_CCBU@sandwell.gov.uk> >; Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> >; Ravinder Flora <R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> >; Anant Patel <Anant_Patel@sandwell.gov.uk <mailto:Anant_Patel@sandwell.gov.uk> >
Subject: MB Direct payments

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

This is a small sample of correspondence trying to resolve this, explaining my situation and asking for help. 

 

Nearly two years after moving into an adapted bungalow I'm still without even basic safety adaptions like grab rails in my shower, still trying to resolve my care contributions after 3 years and only able to get effective help with paperwork when things reach crisis like my care being in danger of suspension. 

 

Last month I paid £200 for independent advocacy and I request all correspondence regarding this matter go through Mrs Chidzomba because the Kaleidoscope support worker Jim only comes for 40 minutes a month and is not able to help me keep up with the volume of Council correspondence. 

Regards,

Marie Brown

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

"Jim Brennan"

BCC

—

Named attachments

["processed-00fa7222-b8fd-4da6-afef-819d40415242_TOUf5jJJ.jpeg", "image003.jpg", "image002.jpg"]

Turned down for dhp 
Electricity - washing daily, dried on the line when possible.
Mobile - I'll talk to02 to try to get Bill lower
Travel cost - multiple hospital appointments each month, more right now because of the effect of microwave meals for 3 years+ on my guts, parking, diesel and paying people to drive me wheni can't drive due to pain.
Food - microwave meals, takeaway and having to avoid anything needed a hob or stove to prepare
Cleaning and toiletries - launderette multiple times per month to wash duvet and large loads after accidents etc

I can't get my costs down any more, in trying. I keep trying to save for an electric wheelchair soi can explore my neighborhood and get out of the house. After 3 years I have saved £23 towards one becausei keep having to use it for food etc.





Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Friday, September 23, 2022 4:14:54 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: MB Direct payments- financial assessment request 
 

Maria

 

I am trying to assist you with this.

I have asked for you not to use the cooker.

Is there not another option until this is sorted?

 

Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 23 September 2022 14:39
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Re: MB Direct payments- financial assessment request

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Good afternoon Councillor Taylor, I purchased takeaways to avoid using the cooker but i can't afford any more, so I have no choice but to resume using the cooker and have been grocery shopping for frozen meals.

If I could avoid using it for longer I would as my arms get burned trying to get food out.

Regards,

Marie Brown 

 

Regards,

Marie

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Monday, September 19, 2022 8:23:55 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: MB Direct payments- financial assessment request 

 

 

Marie

 

Thank you for taking the time to send this email to me with the photos attached.

 

I would urge you to not use your cooker if that is at all possible and for you to call me on 07950285181.

 

Many Thanks

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 19 September 2022 07:11
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Michelle Cowley <Michelle.Cowley@citizensadvicegateshead.org.uk>
Subject: Fwd: MB Direct payments- financial assessment request

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I don't understand why I'm now having to pay to get help to get even basic adaptions like grip rails nearly 2 years after moving into what was supposed to be a wheelchair adapted bungalow.

 

I'm not allowed to use the grill because it scorches the kitchen doorframe, and my face gets burned if I boil or fry anything on the hob.

 

For the third time last weeki went toa hospital appointment and we'd told they are testing me for cancer but no one has explained ina easy thati can understand that this is what the appointment is for. And this time I went to see my GP specifically to ask what all these tests are for.

 

I don't understand why the man who made a death threat then put me in a wheelchair still has not been held accountable because I didn't do paperwork soon enough? Even though the paperwork shows over been consistently trying to get help with all of this.

 

Councillor Taylor I sent you paperwork by recorded delivery. I went into a mh crisis getting that together.

 

Life should not be this hard, I can't shower because the room isn't safe, not because I'm not capable.

 

I can't cook because the room isn't safe, not because I'm not capable.

 

Yet I'm in debt paying for help to cook and shower plus trying to adapt things myself. I'm trying to geta part time job buti need to be able to function at home, could either of you please help me?

 

Regards,

Marie

 

________________________________

From: Marie Brown <mariembrown@hotmail.com>
Sent: Saturday, 17 September 2022, 3:15 pm
To: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk>; mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: Re: MB Direct payments- financial assessment request

 

Good afternoon Ms Wagstaff,

 

This is why I kept asking for floating support to assist me with filling in forms. (There are more emails requesting either a Floating support worker or a social worker) 

 

I have a kaleidoscope support worker called Jim who is coming on Tuesday but only to help me with dro paperwork.

 

I keep trying to explain that the dro wine be necessary if we can get my direct payments sorted out but he says this type of support is beyond what that organisation provides. 

 

Without a social worker or floating support worker I can not do any more, I'm sorry. I'm asking for help.

 

Regards,

Marie

 

________________________________

From: Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>
Sent: Friday, 16 September 2022, 3:07 pm
To: Marie Brown <mariembrown@hotmail.com>
Cc: Gail Curbishley <Gail_Curbishley@sandwell.gov.uk>; mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: RE: MB Direct payments- financial assessment request

 

Good Afternoon Ms Brown, 

 

In relation to your forwarded emails of today, I can only help with the financial assessment not care assessments these are dealt with by the Adult care social work team, please call 0121 569 2266 in regards to care assessments.

In June 2021 Bev Mountain, my team leader emailed you directly and requested you supply up to date information regarding your income and outgoings and also any debts you may have.

She did not get a reply, so could I ask again please, if you can supply all income and expenditure including debts or loans, with evidence and I will personally review your assessment. As Ms Mountain advised I cannot take into account rent arrears.

Her email of the 18.6.21 attached blank copies of our forms to help in the supplying of information we need, these can still be used.

I will then be in a better position to help going forward.

Unfortunately, currently, I am not in a position to attempt contact for this information again.

I hope this helps,

Regards

Lisa Wagstaff 

 

 

 

 

Lisa  Wagstaff |CBBU Deputy Team Leader,Finance | Tel: 07766776110 |Email: Lisa_Wagstaff@sandwell.gov.uk

 

 

Sandwell Council 
CCBU

Sandwell Council 

Oldbury

West Midlands

B69 3DE

W: www.sandwell.gov.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=05%7C01%7C%7Cbe2e9882052b4134ca3708da9d765f95%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637995428976041240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oMOInPxc6J0%2BM%2FuJf7sNBESaw4WrWfEFPmug1MbMOSQ%3D&reserved=0> 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 16 September 2022 13:35
To: CHT CCBU <CHT_CCBU@sandwell.gov.uk>; Lisa Wagstaff <Lisa_Wagstaff@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>
Subject: MB Direct payments

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

This is a small sample of correspondence trying to resolve this, explaining my situation and asking for help. 

 

Nearly two years after moving into an adapted bungalow I'm still without even basic safety adaptions like grab rails in my shower, still trying to resolve my care contributions after 3 years and only able to get effective help with paperwork when things reach crisis like my care being in danger of suspension. 

 

Last month I paid £200 for independent advocacy and I request all correspondence regarding this matter go through Mrs Chidzomba because the Kaleidoscope support worker Jim only comes for 40 minutes a month and is not able to help me keep up with the volume of Council correspondence. 

Regards,

Marie Brown

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk>

CC

—

BCC

—

Named attachments

["image001.jpg"]

Marie

 

Unfortunately I do not know.

 

I am trying to find out.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 03 October 2022 13:36
To: Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk>
Subject: Work at 8 Boldmere Court

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Good afternoon,

On Thursday morningi receiveda phone call to book in work at the above address.

 

I explained i was about to have an MRI and could not talk just then and asked for a number to call after my scan.

 

She said she didn't havea direct line and world call me back.

 

No one has called me back and in trying to find out who she was and which department so that I can book this work in.

 

Could you please advise?

 

Many thanks,

Marie Brown

 

Regards,

Marie

From

Marie Brown <MAILER-DAEMON>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["image001.jpg"]

Ok, thank you. Me too, I will update you if I find out. Alkso trying to get mh support because anxiety and stress are so bad I can’t stop shaking and my breathing is weird. I called gp and asked to speak to my care co Ordinator but they said I don’t have one. They said I asked for a referral to social prescriber back in august, I confirmed this, so now she is going to call me tomorrow mnaybe

 

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk> 
Sent: 03 October 2022 1:39 PM
To: Marie Brown <mariembrown@hotmail.com>; Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk>
Subject: RE: Work at 8 Boldmere Court

 

Marie

 

Unfortunately I do not know.

 

I am trying to find out.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > 
Sent: 03 October 2022 13:36
To: Sandwell Enquiry <Sandwell_Enquiry@sandwell.gov.uk <mailto:Sandwell_Enquiry@sandwell.gov.uk> >
Subject: Work at 8 Boldmere Court

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Good afternoon,

On Thursday morningi receiveda phone call to book in work at the above address.

 

I explained i was about to have an MRI and could not talk just then and asked for a number to call after my scan.

 

She said she didn't havea direct line and world call me back.

 

No one has called me back and in trying to find out who she was and which department so that I can book this work in.

 

Could you please advise?

 

Many thanks,

Marie Brown

 

Regards,

Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>

CC

—

BCC

—

Named attachments

["image001.jpg"]

Marie

 

This is very frustrating for you.

 

What is Jill’s last name?

 

Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 October 2022 17:04
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Screenshot (6 Oct 2022 5:02:14 pm)

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I was told grab rails would be fitted today by Jill who called on back after my emails.

 Text confirmed.

 

no one came and no one has called. Tomorrow supposed to be fixinga gas leak.

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["image001.jpg"]

Thank you for understanding the frustration. 

Her name was Gill/Jill she said she was from adaptations, but didn't give a number. It was a private number she called from.

Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Thursday, October 6, 2022 8:58:26 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: Screenshot (6 Oct 2022 5:02:14 pm) 
 

Marie

 

This is very frustrating for you.

 

What is Jill’s last name?

 

Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 October 2022 17:04
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Screenshot (6 Oct 2022 5:02:14 pm)

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I was told grab rails would be fitted today by Jill who called on back after my emails.

 Text confirmed.

 

no one came and no one has called. Tomorrow supposed to be fixinga gas leak.

 

Regards,

Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>

CC

—

BCC

—

Named attachments

["image001.jpg"]

Marie

 

I am delighted – Marconi Cheese, my favourite!!

 

It will all get sorted. 

 

Thank you for your patience.

 

I do not know who Jill is or I would email her direct. Let me know on Monday what happens.

 

Kind Regards

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 07 October 2022 16:06
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Solution until kitchen is adapted

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Good afternoon Cllr Taylor,

I just wanted to let you know that Stewart/Stuart came back this afternoon with this mini cooker. He has unpacked it for me, and on Sunday my carer will put it on a lower surface for me to use at the right height.

 

I am delighted with this temporary solution as I'll be able to cook and fry safely until the bigger problem is solved. I'm looking forward to macaroni and cheese this evening!

 

Thank you so much for your input this far. In still trying to track down adaptations to find out what went wrong yesterday in resolving the grab rails etc, but this has made me much more optimistic a resolution will be found.

 

Have a great weekend,

 

Regards,

Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>

CC

—

BCC

—

Named attachments

["image001.jpg"]

Marie

 

I am so sorry that you are having to go through all of this.

Do you have a Social Worker involved?

 

If so can you give me her/his name.

Moreover, if you haven’t do you feel that a social worker could support you with your case.

 

Finally, in my capacity I would not be able to be Power of Attorney either care nor finance. 

 

However, you may be able to get advise either from Citizens Advise or a  Solicitor.

 

Best Wishes

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 October 2022 07:58
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Lasting Power of Attorney

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Dear Cllr Taylor,

 

I wish to apply for this but have a professional advocate for me please?

 

I cannot pass on the stress of dealing with all of these issues to my family, and I now understand that random phone calls I received from complete strangers who had never met me, last year, were very important assessments.

 

 I have read my notes after those calls and my understanding was that I was being asked to reduce the number of hours care I receive despite explaining I already wasn't receiving enough. 

 

I explained I need 3 hours help per day because that is how long it takes to do a load of laundry which I cannot lift, but during that time I could also have help to shower, cook, clean and get many other tasks done so things could overlap while the washing machine is running.

I asked for 3 hours per week to access my local neighborhood, library and make friends.

And three hours per week to go grocery shopping. She said i could have three hours for laundry per WEEK (one wash load)😱 

 

In summary I asked for 21 hours per week help with things in the home, 3 hours social, 3 hours for shopping which was the minimumi thought I could cope with. She told me I could have 13.5 or 13.25hrs. I  said she needed to wait until I have a social worker who can visit and assess what I need (I didn't understand that she was doing the assessment. How couldi, the woman didn't even know what my spinal cord injury was or how it affected me so how could she assess my care physical care needs? And she hadn't heard of bpd either) .I genuinely thought it was a manager on a cost cutting mission and when I got a social worker who would see my needs it would be sorted.

 

 Despite Sandwell mbc being aware since my coma in 2013 that I cannot process information over phone calls and I repeatedly explain this and offer to go to the the council house or wherever to meet face to face.

 

I accept that assessments were carried out over the telephone but I feel this is not a suitable way to carry out such important assessments o on someone who has severe and complex mh problems and needs face to face interaction to communicate effectively.  A face to face meeting, where the client has offered to travel to the meeting is a reasonable adjustment and would have enabled me to communicate my needs more clearly as well as understand what was happening.

 

But hindsight is 20 20 and won't help me now, so can I please ask how I go about giving lasting power of attorney to an independent advocate as soon as possible? 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["image001.jpg"]

I didn't have one, but Christina took over my case and has arranged one already. Hey name is Deshine.

Thank you for helping,
Marie 

Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Thursday, October 13, 2022 3:14:54 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: RE: Lasting Power of Attorney 
 

Marie

 

I am so sorry that you are having to go through all of this.

Do you have a Social Worker involved?

 

If so can you give me her/his name.

Moreover, if you haven’t do you feel that a social worker could support you with your case.

 

Finally, in my capacity I would not be able to be Power of Attorney either care nor finance. 

 

However, you may be able to get advise either from Citizens Advise or a  Solicitor.

 

Best Wishes

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 October 2022 07:58
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Lasting Power of Attorney

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Dear Cllr Taylor,

 

I wish to apply for this but have a professional advocate for me please?

 

I cannot pass on the stress of dealing with all of these issues to my family, and I now understand that random phone calls I received from complete strangers who had never met me, last year, were very important assessments.

 

 I have read my notes after those calls and my understanding was that I was being asked to reduce the number of hours care I receive despite explaining I already wasn't receiving enough. 

 

I explained I need 3 hours help per day because that is how long it takes to do a load of laundry which I cannot lift, but during that time I could also have help to shower, cook, clean and get many other tasks done so things could overlap while the washing machine is running.

I asked for 3 hours per week to access my local neighborhood, library and make friends.

And three hours per week to go grocery shopping. She said i could have three hours for laundry per WEEK (one wash load)😱 

 

In summary I asked for 21 hours per week help with things in the home, 3 hours social, 3 hours for shopping which was the minimumi thought I could cope with. She told me I could have 13.5 or 13.25hrs. I  said she needed to wait until I have a social worker who can visit and assess what I need (I didn't understand that she was doing the assessment. How couldi, the woman didn't even know what my spinal cord injury was or how it affected me so how could she assess my care physical care needs? And she hadn't heard of bpd either) .I genuinely thought it was a manager on a cost cutting mission and when I got a social worker who would see my needs it would be sorted.

 

 Despite Sandwell mbc being aware since my coma in 2013 that I cannot process information over phone calls and I repeatedly explain this and offer to go to the the council house or wherever to meet face to face.

 

I accept that assessments were carried out over the telephone but I feel this is not a suitable way to carry out such important assessments o on someone who has severe and complex mh problems and needs face to face interaction to communicate effectively.  A face to face meeting, where the client has offered to travel to the meeting is a reasonable adjustment and would have enabled me to communicate my needs more clearly as well as understand what was happening.

 

But hindsight is 20 20 and won't help me now, so can I please ask how I go about giving lasting power of attorney to an independent advocate as soon as possible? 

 

Regards,

Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Anant Patel <Anant_Patel@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>, Ravinder Flora <R.Flora@idealforall.co.uk>

CC

—

BCC

—

Named attachments

["image001.jpg"]

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com>
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7Ccb50c8bf438d4c234c0008dab69517ad%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023048708585911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=trc1QSoYMFcVJ0PZnGUJMO0Scr90QjBczRg3bjseWMU%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Anant Patel <Anant_Patel@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>, Ravinder Flora <R.Flora@idealforall.co.uk>

CC

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BCC

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Named attachments

["image004.jpg", "image001.jpg"]

Good Afternoon All

 

I have been working with Marie for sometime and have tried to ascertain what services are involved with her. 

 

Deshrine Anant  before I escalate the lack of response to my email sent yesterday. Can I ask for someone to liaise with me tomorrow on 07950285181 of email me back please?

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Jackie Taylor 
Sent: 25 October 2022 15:28
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com>
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7C5c19f30a03aa4ff85bfe08dab768761d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023956535221502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WNyL1utWJHK3sU%2BUx985BdmJnH5nP9OQgQj5ye%2BHx48%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Anant Patel <Anant_Patel@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>, Ravinder Flora <R.Flora@idealforall.co.uk>

CC

—

BCC

—

Named attachments

["image003.jpg", "image002.jpg"]

Good Evening Councillor Jackie Taylor 

 

Your email sent yesterday has been escalated to Management as procedure for a response. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Jackie Taylor 
Sent: 26 October 2022 16:41
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon All

 

I have been working with Marie for sometime and have tried to ascertain what services are involved with her. 

 

Deshrine Anant  before I escalate the lack of response to my email sent yesterday. Can I ask for someone to liaise with me tomorrow on 07950285181 of email me back please?

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Jackie Taylor 
Sent: 25 October 2022 15:28
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com>
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7Cdd7cf7f9d8b945126e9008dab7690334%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023958919118701%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SFOu3iHykqyCRKsLDFlNij54avVpW16dhNOpZi0Nqgg%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Anant Patel <Anant_Patel@sandwell.gov.uk>

To

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Louise Oshea <louise_oshea@sandwell.gov.uk>, Ravinder Flora <R.Flora@idealforall.co.uk>

CC

Tejinder Mann <Tejinder_Mann@sandwell.gov.uk>

BCC

—

Named attachments

["image005.jpg", "image004.jpg", "image001.jpg"]

Good Evening Councillor Jackie Taylor 

 

Your email sent yesterday has been escalated to my line Management. 

 

Kind regards

 

Anant Patel 

Direct Payments & General Accounts Senior Assistant

 

 

 

T: 07464 536546

anant_patel@sandwell.gov.uk <mailto:anant_patel@sandwell.gov.uk> 

www.sandwell.gov.uk <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sandwell.gov.uk%2F&data=05%7C01%7C%7Cdbc96d44044149641c3b08dab76967c5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023960605575462%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=B1O%2Bp5gHZCYhwL3ciC5Nyh17yrOW7TihOADqnRhUFFc%3D&reserved=0> 

 

Sandwell Council House, Freeth Street, Oldbury, B69 3DE

 

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk> 
Sent: 26 October 2022 16:45
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Evening Councillor Jackie Taylor 

 

Your email sent yesterday has been escalated to Management as procedure for a response. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Jackie Taylor 
Sent: 26 October 2022 16:41
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon All

 

I have been working with Marie for sometime and have tried to ascertain what services are involved with her. 

 

Deshrine Anant  before I escalate the lack of response to my email sent yesterday. Can I ask for someone to liaise with me tomorrow on 07950285181 of email me back please?

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Jackie Taylor 
Sent: 25 October 2022 15:28
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com>
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7Cdbc96d44044149641c3b08dab76967c5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023960605575462%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iQwVWtymQuFD12doI5dY55J5AdNwaDEpt5dsRVJCwzs%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Anant Patel <Anant_Patel@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>, Ravinder Flora <R.Flora@idealforall.co.uk>

CC

—

BCC

—

Named attachments

["image005.jpg", "image004.jpg", "image001.jpg"]

Deshrine/Anant

 

Thank you for letting me know.

What is the time line for this please?

 

Who is your manager?

 

Kind Regards

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 26 October 2022 16:45
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Evening Councillor Jackie Taylor 

 

Your email sent yesterday has been escalated to Management as procedure for a response. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Jackie Taylor 
Sent: 26 October 2022 16:41
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon All

 

I have been working with Marie for sometime and have tried to ascertain what services are involved with her. 

 

Deshrine Anant  before I escalate the lack of response to my email sent yesterday. Can I ask for someone to liaise with me tomorrow on 07950285181 of email me back please?

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Jackie Taylor 
Sent: 25 October 2022 15:28
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com>
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7Cf1101dffa20d4a11c28708dab769819c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023961039916515%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vbNtrtb%2Bktw%2FA2YV6oX4wlYBbcp44k2r3WVz3ul2Suk%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Ravinder Flora <R.Flora@idealforall.co.uk>

To

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Anant Patel <Anant_Patel@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

—

BCC

—

Named attachments

["image608692.jpg", "image113555.png", "image439928.png", "image373943.png", "image083286.png", "image419625.png", "image002.jpg", "image001.jpg"]

Hi Councillor Jackie Taylor,

 

We too have sent your email to Management, yesterday.

 

Kind Regards

 

Ravinder Flora

Direct payment Advisor 

 

 

 

 

 	Ravinder Flora​	
Direct Payments Advisor	
Ideal for All	
100 Oldbury Road	
|	
Smethwick
	
|	West Midlands	
|	B66 1JE	
Reception: 0121 558 5555	
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From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk> 
Sent: 26 October 2022 16:45
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Evening Councillor Jackie Taylor 

 

Your email sent yesterday has been escalated to Management as procedure for a response. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Jackie Taylor 
Sent: 26 October 2022 16:41
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >; christine chidzomba <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk <mailto:Deshrine_Burgher@sandwell.gov.uk> >; Anant Patel <Anant_Patel@sandwell.gov.uk <mailto:Anant_Patel@sandwell.gov.uk> >; Louise Oshea <louise_oshea@sandwell.gov.uk <mailto:louise_oshea@sandwell.gov.uk> >; Ravinder Flora <R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> >
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon All

 

I have been working with Marie for sometime and have tried to ascertain what services are involved with her. 

 

Deshrine Anant  before I escalate the lack of response to my email sent yesterday. Can I ask for someone to liaise with me tomorrow on 07950285181 of email me back please?

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Jackie Taylor 
Sent: 25 October 2022 15:28
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >; christine chidzomba <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk <mailto:Deshrine_Burgher@sandwell.gov.uk> >; Anant Patel <Anant_Patel@sandwell.gov.uk <mailto:Anant_Patel@sandwell.gov.uk> >; Louise Oshea <louise_oshea@sandwell.gov.uk <mailto:louise_oshea@sandwell.gov.uk> >; Ravinder Flora <R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> >
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk <mailto:Deshrine_Burgher@sandwell.gov.uk> >; Jackie Taylor <jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> >; Anant Patel <Anant_Patel@sandwell.gov.uk <mailto:Anant_Patel@sandwell.gov.uk> >; Louise Oshea <louise_oshea@sandwell.gov.uk <mailto:louise_oshea@sandwell.gov.uk> >; Ravinder Flora <R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> >
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7Ca2ed0e82eff843a66eed08dab7699184%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638023961303080700%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MVK0e4ULn2KtRKdf8s3lYU5hosZd54nhSFKsGxk6Bfo%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk <mailto:Deshrine_Burgher@sandwell.gov.uk> >
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com>  <mrschidzomba@hotmail.com <mailto:mrschidzomba@hotmail.com> >
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Louise Oshea <louise_oshea@sandwell.gov.uk>

To

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, christine chidzomba <mrschidzomba@hotmail.com>, Anant Patel <Anant_Patel@sandwell.gov.uk>, Ravinder Flora <R.Flora@idealforall.co.uk>

BCC

—

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["image006.jpg", "image003.jpg", "image002.jpg"]

Good morning Jackie

 

Your email sent yesterday has been escalated to my Team Leader in line with our procedure.

 

Regards,

 

Louise

From: Jackie Taylor 
Sent: 26 October 2022 16:48
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

 

Deshrine/Anant

 

Thank you for letting me know.

What is the time line for this please?

 

Who is your manager?

 

Kind Regards

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 26 October 2022 16:45
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Evening Councillor Jackie Taylor 

 

Your email sent yesterday has been escalated to Management as procedure for a response. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Jackie Taylor 
Sent: 26 October 2022 16:41
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon All

 

I have been working with Marie for sometime and have tried to ascertain what services are involved with her. 

 

Deshrine Anant  before I escalate the lack of response to my email sent yesterday. Can I ask for someone to liaise with me tomorrow on 07950285181 of email me back please?

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Jackie Taylor 
Sent: 25 October 2022 15:28
To: Marie Brown <mariembrown@hotmail.com>; christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: RE: Request consent disclosure confirmation 

 

Good Afternoon

 

For some time I have been trying to ascertain what level of support Marie has been receiving  from the council. Also any gaps in her service provision.

 

I am particular interested in what wrap around services involved with her support.

 

I would very much appreciate if someone could update me with Marie’s permission on any recent outcomes and any other support that Marie may require from her Councillor. I have today tried to speak with the Social Worker to understand her involvement.

 

Kind Regards

 

 

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 October 2022 13:29
To: christine chidzomba <mrschidzomba@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Anant Patel <Anant_Patel@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>; Ravinder Flora <R.Flora@idealforall.co.uk>
Subject: Re: Request consent disclosure confirmation 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

 

 

Regards,

Marie

________________________________

From: christine chidzomba <mrschidzomba@hotmail.com>
Sent: Wednesday, October 19, 2022 4:23:44 PM
To: Marie Brown <mariembrown@hotmail.com>
Subject: Fwd: Request consent disclosure confirmation 

 

Urgent response required

 

Get Outlook for Android <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7C56148c3fe2c443ed4ee808dab807ea5a%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638024641384975927%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6%2FWK58mGi8kjAvUfGKCw2zPyMAi8FCpj%2BvCTfzLJ118%3D&reserved=0>  

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Wednesday, 19 October 2022, 11:14 am
To: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Request consent disclosure confirmation 

 

 

HI Christine 

 

Good Morning, I hope you are well. 

 

Re: Marie Brown 

 

I could locate the consent disclosure email.  Please can you email me a copy and I will email you the Support Plan and Assessments for Marie Brown as you requested. 

 

Thank you for your assistance 

 

Regards 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>, Bev Mountain <Bev_Mountain@sandwell.gov.uk>

BCC

—

Named attachments

["image003.jpg"]

Good Evening Marie

 

I hope you are well.

 

I have been trying for sometime to understand from the Council exactly what support and intervention you are receiving. I understand the your social worker has recently visited you.

 

Moreover, I understand that the fire hazard has now been resolved.

For me as the Elected Councillor involved I want to be able to sit around the table with all agencies involved in order to get the best outcomes for you.

 

As you have contacted me I want to be able to support you in the best way I know how.

Finally, it would be useful if you give permission for me to liaise with Sandwell professionals in order to do so.

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 12 November 2022 05:57
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could someone/anyone please tell me how much I need to contribute to the cost of this agency so that I can either pay by standing order or put money into a digital jar in preparation? I'm still having to pay for laundry help this weekend to get caught up, shopping assistance etc so please take that into account.

 

 

I need a third party present because I cannot deal with your leading questions Deshrine, you don't understand my cognitive challenges yet. 

Example is when we were talking about how I would cope over the weekend before care was in place. I had communicated in writing with everyone that I was out of money for take aways etc flat broke, not able to buy anything more.  When asking me what I would do for meals Deshrine asked what are called leading questions:

you can order food right? 

You can use the justeat app on your phone right?

How do you usually order? You use the app? So you can use that right?

 

I try to counter when that happens because I understand and can recognise leading questions. But when challenged I falter because I can't process fast enough and my memory struggles. There is a different between being able to do something physically and being able to do it financially.  

 

YES i am able to, but I had already communicated in writing I could not afford to.  I ordered meals that weekend, I had to use my Bills account to pay, the bills money I had gone hungry to ringfence.  I had meals that weekend, but on 1st November my bills went out, and many bounced. My first day of work was spent feeling grubby and unclean and then trying to work out WHY the bills had bounced, WHERE the bills money was and when I realised what I had done I had to borrow money to cover the bills. Added stress I could have done without.

 

04/11 I got paid and I repaid my friends loan, i started that pay period nearly £70 below what I had budgeted. That is a lot of money to someone in my situation. Two weeks groceries, two weeks diesel, internet home phone and mobile phone monthly bills combined!

 

It was only yesterday when you again used leading questions but this time face to face, that I realised why the phone calls that Friday had been so challenging for me. I'm not angry, they are a legitimate form of questions, I have made a mental note to request the question be changed to a different type in future when I spot that type of question being used. Way too confusing for me😱🤯

 

Christina I'm frustrated because you chose the day and time, and  it was because  your availability was full there has been a two week delay. Deshrine drove all the way here and now needs to book out more time to revisit, I had set my work time and rest time around the meeting.  I understand everyone is busy, but can I please remind you this is my LIFE we are trying to get back on track. Every delay hurts.

 

I am, as ever, willing to travel to expedite things. I can attend the council house or local office etc.

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 11, 2022 11:15:49 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

Re: Continuation of the Care Act 2014 Assessment of needs (11/11/2022) 

 

Just to confirm conversations following my visit to you today (11/11/2022) at 10.30am as planned and agreed to complete your Care Act Assessment of care and support needs, a continuation from my initial visit to you on the 25/10/2022. 

 

You informed me that your advocate was in London today and that she would not be present to support you today.  In an agreement with you, for these reasons we agreed that the assessment would not proceed without your advocate present and for this assessment to be rescheduled and that you would email me your availability.   

 

I wait for your email with dates and times. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

mrschidzomba@hotmail.com

BCC

—

Named attachments

["image003.jpg"]

I authorise that, and would welcome an opportunity to meet with you face to face to go over the emails and letters I've sent trying to resolve everything.

I have a tablet that has access to both emails and documents stored on my home computer.

This is because I don't always understand the responses but try my best to comply. Face to face I am better able to read the face of the person in taking to and see when I haven't been clear, so I can better avoid miscommunication.

So if asked "Did you contact this person" I can input the badge or the phone number and do a search, but I can't recall names or job positions unless I saw the person face to face and have visual memories.

I am happy to come to the council house or any other office to facilitate this. I am confident that I haven't produced because I didn't understand that they are relevant.

I have also documented the last two falls and will continue to do so now that i understand how to do so and what that term means.

Best regards,
Marie Brown

Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Sunday, November 13, 2022 8:19:08 PM
To: Marie Brown <mariembrown@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: RE: Home visit to complete Care Act Assessment rescheduled advocate not available 
 

Good Evening Marie

 

I hope you are well.

 

I have been trying for sometime to understand from the Council exactly what support and intervention you are receiving. I understand the your social worker has recently visited you.

 

Moreover, I understand that the fire hazard has now been resolved.

For me as the Elected Councillor involved I want to be able to sit around the table with all agencies involved in order to get the best outcomes for you.

 

As you have contacted me I want to be able to support you in the best way I know how.

Finally, it would be useful if you give permission for me to liaise with Sandwell professionals in order to do so.

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 12 November 2022 05:57
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could someone/anyone please tell me how much I need to contribute to the cost of this agency so that I can either pay by standing order or put money into a digital jar in preparation? I'm still having to pay for laundry help this weekend to get caught up, shopping assistance etc so please take that into account.

 

 

I need a third party present because I cannot deal with your leading questions Deshrine, you don't understand my cognitive challenges yet. 

Example is when we were talking about how I would cope over the weekend before care was in place. I had communicated in writing with everyone that I was out of money for take aways etc flat broke, not able to buy anything more.  When asking me what I would do for meals Deshrine asked what are called leading questions:

you can order food right? 

You can use the justeat app on your phone right?

How do you usually order? You use the app? So you can use that right?

 

I try to counter when that happens because I understand and can recognise leading questions. But when challenged I falter because I can't process fast enough and my memory struggles. There is a different between being able to do something physically and being able to do it financially.  

 

YES i am able to, but I had already communicated in writing I could not afford to.  I ordered meals that weekend, I had to use my Bills account to pay, the bills money I had gone hungry to ringfence.  I had meals that weekend, but on 1st November my bills went out, and many bounced. My first day of work was spent feeling grubby and unclean and then trying to work out WHY the bills had bounced, WHERE the bills money was and when I realised what I had done I had to borrow money to cover the bills. Added stress I could have done without.

 

04/11 I got paid and I repaid my friends loan, i started that pay period nearly £70 below what I had budgeted. That is a lot of money to someone in my situation. Two weeks groceries, two weeks diesel, internet home phone and mobile phone monthly bills combined!

 

It was only yesterday when you again used leading questions but this time face to face, that I realised why the phone calls that Friday had been so challenging for me. I'm not angry, they are a legitimate form of questions, I have made a mental note to request the question be changed to a different type in future when I spot that type of question being used. Way too confusing for me😱🤯

 

Christina I'm frustrated because you chose the day and time, and  it was because  your availability was full there has been a two week delay. Deshrine drove all the way here and now needs to book out more time to revisit, I had set my work time and rest time around the meeting.  I understand everyone is busy, but can I please remind you this is my LIFE we are trying to get back on track. Every delay hurts.

 

I am, as ever, willing to travel to expedite things. I can attend the council house or local office etc.

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 11, 2022 11:15:49 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

Re: Continuation of the Care Act 2014 Assessment of needs (11/11/2022) 

 

Just to confirm conversations following my visit to you today (11/11/2022) at 10.30am as planned and agreed to complete your Care Act Assessment of care and support needs, a continuation from my initial visit to you on the 25/10/2022. 

 

You informed me that your advocate was in London today and that she would not be present to support you today.  In an agreement with you, for these reasons we agreed that the assessment would not proceed without your advocate present and for this assessment to be rescheduled and that you would email me your availability.   

 

I wait for your email with dates and times. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

mrschidzomba@hotmail.com

BCC

—

Named attachments

["image003.jpg"]

I'm sorry I didn't reply to this email sooner but I was triggered by the email about garden access and needed a break to protect my mental health so I would be able to work.

I also missed emails from my employer about providing evidence of qualifications and right to work, but my new meds are kicking in and I'm balancing out, so over the next few days/weeks I'll be better able to both communicate and understand.

Sincerely,
Marie

Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Sunday, November 13, 2022 8:19:08 PM
To: Marie Brown <mariembrown@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: RE: Home visit to complete Care Act Assessment rescheduled advocate not available 
 

Good Evening Marie

 

I hope you are well.

 

I have been trying for sometime to understand from the Council exactly what support and intervention you are receiving. I understand the your social worker has recently visited you.

 

Moreover, I understand that the fire hazard has now been resolved.

For me as the Elected Councillor involved I want to be able to sit around the table with all agencies involved in order to get the best outcomes for you.

 

As you have contacted me I want to be able to support you in the best way I know how.

Finally, it would be useful if you give permission for me to liaise with Sandwell professionals in order to do so.

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 12 November 2022 05:57
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could someone/anyone please tell me how much I need to contribute to the cost of this agency so that I can either pay by standing order or put money into a digital jar in preparation? I'm still having to pay for laundry help this weekend to get caught up, shopping assistance etc so please take that into account.

 

 

I need a third party present because I cannot deal with your leading questions Deshrine, you don't understand my cognitive challenges yet. 

Example is when we were talking about how I would cope over the weekend before care was in place. I had communicated in writing with everyone that I was out of money for take aways etc flat broke, not able to buy anything more.  When asking me what I would do for meals Deshrine asked what are called leading questions:

you can order food right? 

You can use the justeat app on your phone right?

How do you usually order? You use the app? So you can use that right?

 

I try to counter when that happens because I understand and can recognise leading questions. But when challenged I falter because I can't process fast enough and my memory struggles. There is a different between being able to do something physically and being able to do it financially.  

 

YES i am able to, but I had already communicated in writing I could not afford to.  I ordered meals that weekend, I had to use my Bills account to pay, the bills money I had gone hungry to ringfence.  I had meals that weekend, but on 1st November my bills went out, and many bounced. My first day of work was spent feeling grubby and unclean and then trying to work out WHY the bills had bounced, WHERE the bills money was and when I realised what I had done I had to borrow money to cover the bills. Added stress I could have done without.

 

04/11 I got paid and I repaid my friends loan, i started that pay period nearly £70 below what I had budgeted. That is a lot of money to someone in my situation. Two weeks groceries, two weeks diesel, internet home phone and mobile phone monthly bills combined!

 

It was only yesterday when you again used leading questions but this time face to face, that I realised why the phone calls that Friday had been so challenging for me. I'm not angry, they are a legitimate form of questions, I have made a mental note to request the question be changed to a different type in future when I spot that type of question being used. Way too confusing for me😱🤯

 

Christina I'm frustrated because you chose the day and time, and  it was because  your availability was full there has been a two week delay. Deshrine drove all the way here and now needs to book out more time to revisit, I had set my work time and rest time around the meeting.  I understand everyone is busy, but can I please remind you this is my LIFE we are trying to get back on track. Every delay hurts.

 

I am, as ever, willing to travel to expedite things. I can attend the council house or local office etc.

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 11, 2022 11:15:49 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

Re: Continuation of the Care Act 2014 Assessment of needs (11/11/2022) 

 

Just to confirm conversations following my visit to you today (11/11/2022) at 10.30am as planned and agreed to complete your Care Act Assessment of care and support needs, a continuation from my initial visit to you on the 25/10/2022. 

 

You informed me that your advocate was in London today and that she would not be present to support you today.  In an agreement with you, for these reasons we agreed that the assessment would not proceed without your advocate present and for this assessment to be rescheduled and that you would email me your availability.   

 

I wait for your email with dates and times. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

mrschidzomba@hotmail.com

BCC

—

Named attachments

["image003.jpg"]

Is Friday at 2pm confirmed as finishing the assessment? I need to block out the time on my calendar if so, and notify my manager I'll be unavailable. 

Regards,
Marie
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Sunday, November 13, 2022 8:19:08 PM
To: Marie Brown <mariembrown@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: RE: Home visit to complete Care Act Assessment rescheduled advocate not available 
 

Good Evening Marie

 

I hope you are well.

 

I have been trying for sometime to understand from the Council exactly what support and intervention you are receiving. I understand the your social worker has recently visited you.

 

Moreover, I understand that the fire hazard has now been resolved.

For me as the Elected Councillor involved I want to be able to sit around the table with all agencies involved in order to get the best outcomes for you.

 

As you have contacted me I want to be able to support you in the best way I know how.

Finally, it would be useful if you give permission for me to liaise with Sandwell professionals in order to do so.

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 12 November 2022 05:57
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could someone/anyone please tell me how much I need to contribute to the cost of this agency so that I can either pay by standing order or put money into a digital jar in preparation? I'm still having to pay for laundry help this weekend to get caught up, shopping assistance etc so please take that into account.

 

 

I need a third party present because I cannot deal with your leading questions Deshrine, you don't understand my cognitive challenges yet. 

Example is when we were talking about how I would cope over the weekend before care was in place. I had communicated in writing with everyone that I was out of money for take aways etc flat broke, not able to buy anything more.  When asking me what I would do for meals Deshrine asked what are called leading questions:

you can order food right? 

You can use the justeat app on your phone right?

How do you usually order? You use the app? So you can use that right?

 

I try to counter when that happens because I understand and can recognise leading questions. But when challenged I falter because I can't process fast enough and my memory struggles. There is a different between being able to do something physically and being able to do it financially.  

 

YES i am able to, but I had already communicated in writing I could not afford to.  I ordered meals that weekend, I had to use my Bills account to pay, the bills money I had gone hungry to ringfence.  I had meals that weekend, but on 1st November my bills went out, and many bounced. My first day of work was spent feeling grubby and unclean and then trying to work out WHY the bills had bounced, WHERE the bills money was and when I realised what I had done I had to borrow money to cover the bills. Added stress I could have done without.

 

04/11 I got paid and I repaid my friends loan, i started that pay period nearly £70 below what I had budgeted. That is a lot of money to someone in my situation. Two weeks groceries, two weeks diesel, internet home phone and mobile phone monthly bills combined!

 

It was only yesterday when you again used leading questions but this time face to face, that I realised why the phone calls that Friday had been so challenging for me. I'm not angry, they are a legitimate form of questions, I have made a mental note to request the question be changed to a different type in future when I spot that type of question being used. Way too confusing for me😱🤯

 

Christina I'm frustrated because you chose the day and time, and  it was because  your availability was full there has been a two week delay. Deshrine drove all the way here and now needs to book out more time to revisit, I had set my work time and rest time around the meeting.  I understand everyone is busy, but can I please remind you this is my LIFE we are trying to get back on track. Every delay hurts.

 

I am, as ever, willing to travel to expedite things. I can attend the council house or local office etc.

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 11, 2022 11:15:49 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

Re: Continuation of the Care Act 2014 Assessment of needs (11/11/2022) 

 

Just to confirm conversations following my visit to you today (11/11/2022) at 10.30am as planned and agreed to complete your Care Act Assessment of care and support needs, a continuation from my initial visit to you on the 25/10/2022. 

 

You informed me that your advocate was in London today and that she would not be present to support you today.  In an agreement with you, for these reasons we agreed that the assessment would not proceed without your advocate present and for this assessment to be rescheduled and that you would email me your availability.   

 

I wait for your email with dates and times. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image002.jpg"]

Hi Marie 

 

The 18/11/2022 at 2pm is confirmed to complete the Care Act Assessment.  

 

The emergency short term provision package of care that commenced on the 08/11/2022 will also be reviewed. (POC consist of daily support and assistance with personal care, nutritional needs and weekly laundry assistance).  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 17 November 2022 06:31
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Is Friday at 2pm confirmed as finishing the assessment? I need to block out the time on my calendar if so, and notify my manager I'll be unavailable. 

 

Regards,

Marie

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Sunday, November 13, 2022 8:19:08 PM
To: Marie Brown <mariembrown@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: RE: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Good Evening Marie

 

I hope you are well.

 

I have been trying for sometime to understand from the Council exactly what support and intervention you are receiving. I understand the your social worker has recently visited you.

 

Moreover, I understand that the fire hazard has now been resolved.

For me as the Elected Councillor involved I want to be able to sit around the table with all agencies involved in order to get the best outcomes for you.

 

As you have contacted me I want to be able to support you in the best way I know how.

Finally, it would be useful if you give permission for me to liaise with Sandwell professionals in order to do so.

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 12 November 2022 05:57
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could someone/anyone please tell me how much I need to contribute to the cost of this agency so that I can either pay by standing order or put money into a digital jar in preparation? I'm still having to pay for laundry help this weekend to get caught up, shopping assistance etc so please take that into account.

 

 

I need a third party present because I cannot deal with your leading questions Deshrine, you don't understand my cognitive challenges yet. 

Example is when we were talking about how I would cope over the weekend before care was in place. I had communicated in writing with everyone that I was out of money for take aways etc flat broke, not able to buy anything more.  When asking me what I would do for meals Deshrine asked what are called leading questions:

you can order food right? 

You can use the justeat app on your phone right?

How do you usually order? You use the app? So you can use that right?

 

I try to counter when that happens because I understand and can recognise leading questions. But when challenged I falter because I can't process fast enough and my memory struggles. There is a different between being able to do something physically and being able to do it financially.  

 

YES i am able to, but I had already communicated in writing I could not afford to.  I ordered meals that weekend, I had to use my Bills account to pay, the bills money I had gone hungry to ringfence.  I had meals that weekend, but on 1st November my bills went out, and many bounced. My first day of work was spent feeling grubby and unclean and then trying to work out WHY the bills had bounced, WHERE the bills money was and when I realised what I had done I had to borrow money to cover the bills. Added stress I could have done without.

 

04/11 I got paid and I repaid my friends loan, i started that pay period nearly £70 below what I had budgeted. That is a lot of money to someone in my situation. Two weeks groceries, two weeks diesel, internet home phone and mobile phone monthly bills combined!

 

It was only yesterday when you again used leading questions but this time face to face, that I realised why the phone calls that Friday had been so challenging for me. I'm not angry, they are a legitimate form of questions, I have made a mental note to request the question be changed to a different type in future when I spot that type of question being used. Way too confusing for me😱🤯

 

Christina I'm frustrated because you chose the day and time, and  it was because  your availability was full there has been a two week delay. Deshrine drove all the way here and now needs to book out more time to revisit, I had set my work time and rest time around the meeting.  I understand everyone is busy, but can I please remind you this is my LIFE we are trying to get back on track. Every delay hurts.

 

I am, as ever, willing to travel to expedite things. I can attend the council house or local office etc.

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 11, 2022 11:15:49 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

Re: Continuation of the Care Act 2014 Assessment of needs (11/11/2022) 

 

Just to confirm conversations following my visit to you today (11/11/2022) at 10.30am as planned and agreed to complete your Care Act Assessment of care and support needs, a continuation from my initial visit to you on the 25/10/2022. 

 

You informed me that your advocate was in London today and that she would not be present to support you today.  In an agreement with you, for these reasons we agreed that the assessment would not proceed without your advocate present and for this assessment to be rescheduled and that you would email me your availability.   

 

I wait for your email with dates and times. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image001.jpg"]

Hi Marie 

 

Your email has been forwarded to CCBU regarding the pending financial re- assessment to assess for contribution towards care and outstanding payments. 

 

Regards 

 

Dee 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 17 November 2022 11:07
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Thank you Deshrine.

 

I was paid pip last Thursday and haven't engaged extra help the last few weeks soi have the full amount of pip ring fenced to makea contribution for costs if there isa system in place for me to transfer it?

Regards,

Mature

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, November 17, 2022 9:17:38 AM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

The 18/11/2022 at 2pm is confirmed to complete the Care Act Assessment.  

 

The emergency short term provision package of care that commenced on the 08/11/2022 will also be reviewed. (POC consist of daily support and assistance with personal care, nutritional needs and weekly laundry assistance).  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 17 November 2022 06:31
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Is Friday at 2pm confirmed as finishing the assessment? I need to block out the time on my calendar if so, and notify my manager I'll be unavailable. 

 

Regards,

Marie

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Sunday, November 13, 2022 8:19:08 PM
To: Marie Brown <mariembrown@hotmail.com>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: RE: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Good Evening Marie

 

I hope you are well.

 

I have been trying for sometime to understand from the Council exactly what support and intervention you are receiving. I understand the your social worker has recently visited you.

 

Moreover, I understand that the fire hazard has now been resolved.

For me as the Elected Councillor involved I want to be able to sit around the table with all agencies involved in order to get the best outcomes for you.

 

As you have contacted me I want to be able to support you in the best way I know how.

Finally, it would be useful if you give permission for me to liaise with Sandwell professionals in order to do so.

 

Kind Regards

 

Cllr J Taylor

Deputy Mayor of Sandwell

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 12 November 2022 05:57
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Bev Mountain <Bev_Mountain@sandwell.gov.uk>
Subject: Re: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could someone/anyone please tell me how much I need to contribute to the cost of this agency so that I can either pay by standing order or put money into a digital jar in preparation? I'm still having to pay for laundry help this weekend to get caught up, shopping assistance etc so please take that into account.

 

 

I need a third party present because I cannot deal with your leading questions Deshrine, you don't understand my cognitive challenges yet. 

Example is when we were talking about how I would cope over the weekend before care was in place. I had communicated in writing with everyone that I was out of money for take aways etc flat broke, not able to buy anything more.  When asking me what I would do for meals Deshrine asked what are called leading questions:

you can order food right? 

You can use the justeat app on your phone right?

How do you usually order? You use the app? So you can use that right?

 

I try to counter when that happens because I understand and can recognise leading questions. But when challenged I falter because I can't process fast enough and my memory struggles. There is a different between being able to do something physically and being able to do it financially.  

 

YES i am able to, but I had already communicated in writing I could not afford to.  I ordered meals that weekend, I had to use my Bills account to pay, the bills money I had gone hungry to ringfence.  I had meals that weekend, but on 1st November my bills went out, and many bounced. My first day of work was spent feeling grubby and unclean and then trying to work out WHY the bills had bounced, WHERE the bills money was and when I realised what I had done I had to borrow money to cover the bills. Added stress I could have done without.

 

04/11 I got paid and I repaid my friends loan, i started that pay period nearly £70 below what I had budgeted. That is a lot of money to someone in my situation. Two weeks groceries, two weeks diesel, internet home phone and mobile phone monthly bills combined!

 

It was only yesterday when you again used leading questions but this time face to face, that I realised why the phone calls that Friday had been so challenging for me. I'm not angry, they are a legitimate form of questions, I have made a mental note to request the question be changed to a different type in future when I spot that type of question being used. Way too confusing for me😱🤯

 

Christina I'm frustrated because you chose the day and time, and  it was because  your availability was full there has been a two week delay. Deshrine drove all the way here and now needs to book out more time to revisit, I had set my work time and rest time around the meeting.  I understand everyone is busy, but can I please remind you this is my LIFE we are trying to get back on track. Every delay hurts.

 

I am, as ever, willing to travel to expedite things. I can attend the council house or local office etc.

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 11, 2022 11:15:49 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Home visit to complete Care Act Assessment rescheduled advocate not available 

 

Hi Marie 

 

Re: Continuation of the Care Act 2014 Assessment of needs (11/11/2022) 

 

Just to confirm conversations following my visit to you today (11/11/2022) at 10.30am as planned and agreed to complete your Care Act Assessment of care and support needs, a continuation from my initial visit to you on the 25/10/2022. 

 

You informed me that your advocate was in London today and that she would not be present to support you today.  In an agreement with you, for these reasons we agreed that the assessment would not proceed without your advocate present and for this assessment to be rescheduled and that you would email me your availability.   

 

I wait for your email with dates and times. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>

BCC

—

Hi Marie 

 

I can visit you again to go through the last parts of your assessment (ie Complex needs, accessing engaging in work and for you tell me what care and support you feel you need to maintain your independence, we can work through this. This is the last part of your assessment. 

 

I can see you today or tomorrow please let me know what would be convenient for you and your advocate. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 08:45
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I realise this is too much to read and I'm not communicating effectively, but I asked Gurpreet how she would communicate why I need help cooking, given that as my carer she is best place to define my weaknesses. She ALSO USED GESTURES, even wheni asked her to imagine my social worker had telephoned her to ask this question.

 

 

 

 

Communication. 

 

I am articulate, educated and aware of my responsibilities, and I  have been trying to pay/agree an AFFORDABLE AMOUNT TO PAY FOR CARE but have been unable to achieve this.

 

 Memory wise, I just remembered I need to send bank statements somewhere, and will try to do that after work or after this😱 I need visual prompts to form memories. I forget things mid task. Number 3 shows an event earlier today that prompted me to attempt to define it for you. I have a Facebook post from 2014 that describes feeling like 3 people...

Me now, Present Marie, wri

Ting this email and drinking coffee. Present Marie relies on prompts left by Past Ree.  IF Past Ree was on the ball she will have left prompts on Alexa, Google calendar, things lying in weird places, all hints of ways to remind FUTURE MARIE of things she needs to do. 

Ie; Present Marie was prompted to continue communicating these problems to you only because PAST REE was on the ball and set up daily reminders for FUTURE MARIE on every single device I own. 😡 And I am now setting reminders for FUTURE MARIE so she will put out milk bottles, try to contact Jim for help with paperwork, try to get bloods results etc, and grateful to PAST MARIE for these reminders that ping at me from everywhere. 

 

 

 

 

Close ended questions for paper or online forms I USUALLY need no help. (I.e. viewing and paying Water bill standing order, mobile, bill direct debit.)

 

Open ended questions for paper or online forms, I can sometimes do them i IF THEY HAVE AN EXAMPLE I can use for a guide.

 

 

 

Open ended questions in ANY format, without examples, I do not fully understand, and without prompts I do not always understand what applies there, I NEED HELP WITH ATTENDING APPOINTMENTS or what questions I should ask and when they are appropriate

 

 

 

 

I'm fine face to face and able to calm quickly when triggered anxiously or stressed because I can read the face of the person I am engaging with.  I can clarify misunderstandings quickly

Not for medical appointments I need someone to accompany me because I'm not understanding what I'm being told about my spine or cyst and I have not been able to sort out physio/rehab, it took weeks to get meds to manage crisis, I could have been this efficient and not 😥😥😥😴😴😪😪😮‍💨 so much sooner if healthcare workers understood me? Charlene and I communicated effectively because SHE KNEW ME and she understands how I communicate. 

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, November 21, 2022 4:54:25 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

RE: Home visit on 18/11/2022 

 

As we were unable to complete all the domains for your assessment due to the advocate having to leave at 4pm.  I advised you that I would email you to request the additional information required in order to complete your Care Act Assessment following my visit to you on the  18/11/2022 at 2pm. 

 

Please can you tell me the following information in your own words; 

 

*	Complex needs ie, are there things you do or unable to do that leave you vulnerable. Are there physical/ mental health complex needs or behaviours. 
*	Accessing and or engaging in work, training, education, volunteering -  You have started a new job, do you have any concerns in maintaining your role. 
*	Can you tell us what support you feel you require to meet your care needs. 

 

This information will be included in your Care Act Assessment.  Once I have this information I will be able to complete your assessment. 

 

 

Accounts contact details as requested: 

During the meeting you discussed your outstanding DP account.  Please contact Ideal for All  Ravinder (R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> ).

 

Lisa Waggstaff in (CCBU) is the person that has been trying to make contact with you to arrange to undertake a RE/Financial Assessment for you. She is happy to assist please conact her Lisa  Wagstaff |CBBU Deputy Team Leader,Finance |Email: Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> 

 

Regards 

 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>

BCC

—

Hi Marie 

 

I can visit you any time tomorrow (25/11/2022) in the presence of your advocate.  I can support you through the last part of your assessment and you can tell me in person the support you feel you need that would enable you to maintain your independence. 

 

I would like to add that your assessment is at your pace.  If you feel pressurised or stressed we can reschedule for another day. 

 

Let me know if you would like me to visit tomorrow if so let me know the time.   If not please let me know when you would like me to visit you in the presence of your advocate. 

 

Regards

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 11:59
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can be available tomorrow any time, permission to take an extended break from work granted. Thank you, that would be so helpful.

 

I logged in to say that when I was under quayside side house fora year my cpn kept trying to tell me she, and the team, thought I have a communication problem, but I wasn't open to discussing it. 

 

They saw/interacted with me every week for a year and could offer a succinct opinion as to the missing cog in my communication engine.

 

I give consent for calling them to discuss me their thoughts.

 

Regards Marie

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, November 24, 2022 9:11:29 AM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

I can visit you again to go through the last parts of your assessment (ie Complex needs, accessing engaging in work and for you tell me what care and support you feel you need to maintain your independence, we can work through this. This is the last part of your assessment. 

 

I can see you today or tomorrow please let me know what would be convenient for you and your advocate. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 08:45
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I realise this is too much to read and I'm not communicating effectively, but I asked Gurpreet how she would communicate why I need help cooking, given that as my carer she is best place to define my weaknesses. She ALSO USED GESTURES, even wheni asked her to imagine my social worker had telephoned her to ask this question.

 

 

 

 

Communication. 

 

I am articulate, educated and aware of my responsibilities, and I  have been trying to pay/agree an AFFORDABLE AMOUNT TO PAY FOR CARE but have been unable to achieve this.

 

 Memory wise, I just remembered I need to send bank statements somewhere, and will try to do that after work or after this😱 I need visual prompts to form memories. I forget things mid task. Number 3 shows an event earlier today that prompted me to attempt to define it for you. I have a Facebook post from 2014 that describes feeling like 3 people...

Me now, Present Marie, wri

Ting this email and drinking coffee. Present Marie relies on prompts left by Past Ree.  IF Past Ree was on the ball she will have left prompts on Alexa, Google calendar, things lying in weird places, all hints of ways to remind FUTURE MARIE of things she needs to do. 

Ie; Present Marie was prompted to continue communicating these problems to you only because PAST REE was on the ball and set up daily reminders for FUTURE MARIE on every single device I own. 😡 And I am now setting reminders for FUTURE MARIE so she will put out milk bottles, try to contact Jim for help with paperwork, try to get bloods results etc, and grateful to PAST MARIE for these reminders that ping at me from everywhere. 

 

 

 

 

Close ended questions for paper or online forms I USUALLY need no help. (I.e. viewing and paying Water bill standing order, mobile, bill direct debit.)

 

Open ended questions for paper or online forms, I can sometimes do them i IF THEY HAVE AN EXAMPLE I can use for a guide.

 

 

 

Open ended questions in ANY format, without examples, I do not fully understand, and without prompts I do not always understand what applies there, I NEED HELP WITH ATTENDING APPOINTMENTS or what questions I should ask and when they are appropriate

 

 

 

 

I'm fine face to face and able to calm quickly when triggered anxiously or stressed because I can read the face of the person I am engaging with.  I can clarify misunderstandings quickly

Not for medical appointments I need someone to accompany me because I'm not understanding what I'm being told about my spine or cyst and I have not been able to sort out physio/rehab, it took weeks to get meds to manage crisis, I could have been this efficient and not 😥😥😥😴😴😪😪😮‍💨 so much sooner if healthcare workers understood me? Charlene and I communicated effectively because SHE KNEW ME and she understands how I communicate. 

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, November 21, 2022 4:54:25 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

RE: Home visit on 18/11/2022 

 

As we were unable to complete all the domains for your assessment due to the advocate having to leave at 4pm.  I advised you that I would email you to request the additional information required in order to complete your Care Act Assessment following my visit to you on the  18/11/2022 at 2pm. 

 

Please can you tell me the following information in your own words; 

 

*	Complex needs ie, are there things you do or unable to do that leave you vulnerable. Are there physical/ mental health complex needs or behaviours. 
*	Accessing and or engaging in work, training, education, volunteering -  You have started a new job, do you have any concerns in maintaining your role. 
*	Can you tell us what support you feel you require to meet your care needs. 

 

This information will be included in your Care Act Assessment.  Once I have this information I will be able to complete your assessment. 

 

 

Accounts contact details as requested: 

During the meeting you discussed your outstanding DP account.  Please contact Ideal for All  Ravinder (R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> ).

 

Lisa Waggstaff in (CCBU) is the person that has been trying to make contact with you to arrange to undertake a RE/Financial Assessment for you. She is happy to assist please conact her Lisa  Wagstaff |CBBU Deputy Team Leader,Finance |Email: Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> 

 

Regards 

 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>

BCC

—

Hi Marie 

 

Yes I am able to visit you this afternoon to complete the last part of your assessment as per email trail, please can you tell me what time would be suitable for you and friend please.  I am mindful that you are in employment, it is for you to inform me of the time that best suits you.  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 25 November 2022 11:17
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Please could you call me if you are able to meet this afternoon so thati can let him know when to come over? My phones are both on.  

 

Regards,

Marie

________________________________

From: Marie Brown <mariembrown@hotmail.com>
Sent: Friday, November 25, 2022 10:19:04 AM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Re: Following home visit - 

 

Any time after noon my best friend can attend and help explain my challenges.

 

He was supervisor at work when we met, so has great insight into what he did to enable me to work and stay not stressed

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, November 24, 2022 2:10:20 PM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Following home visit - 

 

Hi Marie 

 

I can visit you any time tomorrow (25/11/2022) in the presence of your advocate.  I can support you through the last part of your assessment and you can tell me in person the support you feel you need that would enable you to maintain your independence. 

 

I would like to add that your assessment is at your pace.  If you feel pressurised or stressed we can reschedule for another day. 

 

Let me know if you would like me to visit tomorrow if so let me know the time.   If not please let me know when you would like me to visit you in the presence of your advocate. 

 

Regards

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 11:59
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can be available tomorrow any time, permission to take an extended break from work granted. Thank you, that would be so helpful.

 

I logged in to say that when I was under quayside side house fora year my cpn kept trying to tell me she, and the team, thought I have a communication problem, but I wasn't open to discussing it. 

 

They saw/interacted with me every week for a year and could offer a succinct opinion as to the missing cog in my communication engine.

 

I give consent for calling them to discuss me their thoughts.

 

Regards Marie

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, November 24, 2022 9:11:29 AM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

I can visit you again to go through the last parts of your assessment (ie Complex needs, accessing engaging in work and for you tell me what care and support you feel you need to maintain your independence, we can work through this. This is the last part of your assessment. 

 

I can see you today or tomorrow please let me know what would be convenient for you and your advocate. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 08:45
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I realise this is too much to read and I'm not communicating effectively, but I asked Gurpreet how she would communicate why I need help cooking, given that as my carer she is best place to define my weaknesses. She ALSO USED GESTURES, even wheni asked her to imagine my social worker had telephoned her to ask this question.

 

 

 

 

Communication. 

 

I am articulate, educated and aware of my responsibilities, and I  have been trying to pay/agree an AFFORDABLE AMOUNT TO PAY FOR CARE but have been unable to achieve this.

 

 Memory wise, I just remembered I need to send bank statements somewhere, and will try to do that after work or after this😱 I need visual prompts to form memories. I forget things mid task. Number 3 shows an event earlier today that prompted me to attempt to define it for you. I have a Facebook post from 2014 that describes feeling like 3 people...

Me now, Present Marie, wri

Ting this email and drinking coffee. Present Marie relies on prompts left by Past Ree.  IF Past Ree was on the ball she will have left prompts on Alexa, Google calendar, things lying in weird places, all hints of ways to remind FUTURE MARIE of things she needs to do. 

Ie; Present Marie was prompted to continue communicating these problems to you only because PAST REE was on the ball and set up daily reminders for FUTURE MARIE on every single device I own. 😡 And I am now setting reminders for FUTURE MARIE so she will put out milk bottles, try to contact Jim for help with paperwork, try to get bloods results etc, and grateful to PAST MARIE for these reminders that ping at me from everywhere. 

 

 

 

 

Close ended questions for paper or online forms I USUALLY need no help. (I.e. viewing and paying Water bill standing order, mobile, bill direct debit.)

 

Open ended questions for paper or online forms, I can sometimes do them i IF THEY HAVE AN EXAMPLE I can use for a guide.

 

 

 

Open ended questions in ANY format, without examples, I do not fully understand, and without prompts I do not always understand what applies there, I NEED HELP WITH ATTENDING APPOINTMENTS or what questions I should ask and when they are appropriate

 

 

 

 

I'm fine face to face and able to calm quickly when triggered anxiously or stressed because I can read the face of the person I am engaging with.  I can clarify misunderstandings quickly

Not for medical appointments I need someone to accompany me because I'm not understanding what I'm being told about my spine or cyst and I have not been able to sort out physio/rehab, it took weeks to get meds to manage crisis, I could have been this efficient and not 😥😥😥😴😴😪😪😮‍💨 so much sooner if healthcare workers understood me? Charlene and I communicated effectively because SHE KNEW ME and she understands how I communicate. 

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, November 21, 2022 4:54:25 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

RE: Home visit on 18/11/2022 

 

As we were unable to complete all the domains for your assessment due to the advocate having to leave at 4pm.  I advised you that I would email you to request the additional information required in order to complete your Care Act Assessment following my visit to you on the  18/11/2022 at 2pm. 

 

Please can you tell me the following information in your own words; 

 

*	Complex needs ie, are there things you do or unable to do that leave you vulnerable. Are there physical/ mental health complex needs or behaviours. 
*	Accessing and or engaging in work, training, education, volunteering -  You have started a new job, do you have any concerns in maintaining your role. 
*	Can you tell us what support you feel you require to meet your care needs. 

 

This information will be included in your Care Act Assessment.  Once I have this information I will be able to complete your assessment. 

 

 

Accounts contact details as requested: 

During the meeting you discussed your outstanding DP account.  Please contact Ideal for All  Ravinder (R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> ).

 

Lisa Waggstaff in (CCBU) is the person that has been trying to make contact with you to arrange to undertake a RE/Financial Assessment for you. She is happy to assist please conact her Lisa  Wagstaff |CBBU Deputy Team Leader,Finance |Email: Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> 

 

Regards 

 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>

CC

"mrschidzomba@hotmail.com" <mrschidzomba@hotmail.com>

BCC

—

Hi Marie 

 

Yes I can be there at 2pm today. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 25 November 2022 12:10
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Thank you, is 2pm ok please

 

Many thanks

Marie 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, November 25, 2022 12:05:42 PM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Following home visit - 

 

Hi Marie 

 

Yes I am able to visit you this afternoon to complete the last part of your assessment as per email trail, please can you tell me what time would be suitable for you and friend please.  I am mindful that you are in employment, it is for you to inform me of the time that best suits you.  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 25 November 2022 11:17
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Please could you call me if you are able to meet this afternoon so thati can let him know when to come over? My phones are both on.  

 

Regards,

Marie

________________________________

From: Marie Brown <mariembrown@hotmail.com>
Sent: Friday, November 25, 2022 10:19:04 AM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Re: Following home visit - 

 

Any time after noon my best friend can attend and help explain my challenges.

 

He was supervisor at work when we met, so has great insight into what he did to enable me to work and stay not stressed

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, November 24, 2022 2:10:20 PM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Following home visit - 

 

Hi Marie 

 

I can visit you any time tomorrow (25/11/2022) in the presence of your advocate.  I can support you through the last part of your assessment and you can tell me in person the support you feel you need that would enable you to maintain your independence. 

 

I would like to add that your assessment is at your pace.  If you feel pressurised or stressed we can reschedule for another day. 

 

Let me know if you would like me to visit tomorrow if so let me know the time.   If not please let me know when you would like me to visit you in the presence of your advocate. 

 

Regards

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 11:59
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can be available tomorrow any time, permission to take an extended break from work granted. Thank you, that would be so helpful.

 

I logged in to say that when I was under quayside side house fora year my cpn kept trying to tell me she, and the team, thought I have a communication problem, but I wasn't open to discussing it. 

 

They saw/interacted with me every week for a year and could offer a succinct opinion as to the missing cog in my communication engine.

 

I give consent for calling them to discuss me their thoughts.

 

Regards Marie

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, November 24, 2022 9:11:29 AM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: RE: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

I can visit you again to go through the last parts of your assessment (ie Complex needs, accessing engaging in work and for you tell me what care and support you feel you need to maintain your independence, we can work through this. This is the last part of your assessment. 

 

I can see you today or tomorrow please let me know what would be convenient for you and your advocate. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 24 November 2022 08:45
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Cc: mrschidzomba@hotmail.com
Subject: Re: Following home visit - 18/11/2022 information request 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I realise this is too much to read and I'm not communicating effectively, but I asked Gurpreet how she would communicate why I need help cooking, given that as my carer she is best place to define my weaknesses. She ALSO USED GESTURES, even wheni asked her to imagine my social worker had telephoned her to ask this question.

 

 

 

 

Communication. 

 

I am articulate, educated and aware of my responsibilities, and I  have been trying to pay/agree an AFFORDABLE AMOUNT TO PAY FOR CARE but have been unable to achieve this.

 

 Memory wise, I just remembered I need to send bank statements somewhere, and will try to do that after work or after this😱 I need visual prompts to form memories. I forget things mid task. Number 3 shows an event earlier today that prompted me to attempt to define it for you. I have a Facebook post from 2014 that describes feeling like 3 people...

Me now, Present Marie, wri

Ting this email and drinking coffee. Present Marie relies on prompts left by Past Ree.  IF Past Ree was on the ball she will have left prompts on Alexa, Google calendar, things lying in weird places, all hints of ways to remind FUTURE MARIE of things she needs to do. 

Ie; Present Marie was prompted to continue communicating these problems to you only because PAST REE was on the ball and set up daily reminders for FUTURE MARIE on every single device I own. 😡 And I am now setting reminders for FUTURE MARIE so she will put out milk bottles, try to contact Jim for help with paperwork, try to get bloods results etc, and grateful to PAST MARIE for these reminders that ping at me from everywhere. 

 

 

 

 

Close ended questions for paper or online forms I USUALLY need no help. (I.e. viewing and paying Water bill standing order, mobile, bill direct debit.)

 

Open ended questions for paper or online forms, I can sometimes do them i IF THEY HAVE AN EXAMPLE I can use for a guide.

 

 

 

Open ended questions in ANY format, without examples, I do not fully understand, and without prompts I do not always understand what applies there, I NEED HELP WITH ATTENDING APPOINTMENTS or what questions I should ask and when they are appropriate

 

 

 

 

I'm fine face to face and able to calm quickly when triggered anxiously or stressed because I can read the face of the person I am engaging with.  I can clarify misunderstandings quickly

Not for medical appointments I need someone to accompany me because I'm not understanding what I'm being told about my spine or cyst and I have not been able to sort out physio/rehab, it took weeks to get meds to manage crisis, I could have been this efficient and not 😥😥😥😴😴😪😪😮‍💨 so much sooner if healthcare workers understood me? Charlene and I communicated effectively because SHE KNEW ME and she understands how I communicate. 

 

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, November 21, 2022 4:54:25 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: mrschidzomba@hotmail.com <mrschidzomba@hotmail.com>
Subject: Following home visit - 18/11/2022 information request 

 

Hi Marie 

 

RE: Home visit on 18/11/2022 

 

As we were unable to complete all the domains for your assessment due to the advocate having to leave at 4pm.  I advised you that I would email you to request the additional information required in order to complete your Care Act Assessment following my visit to you on the  18/11/2022 at 2pm. 

 

Please can you tell me the following information in your own words; 

 

*	Complex needs ie, are there things you do or unable to do that leave you vulnerable. Are there physical/ mental health complex needs or behaviours. 
*	Accessing and or engaging in work, training, education, volunteering -  You have started a new job, do you have any concerns in maintaining your role. 
*	Can you tell us what support you feel you require to meet your care needs. 

 

This information will be included in your Care Act Assessment.  Once I have this information I will be able to complete your assessment. 

 

 

Accounts contact details as requested: 

During the meeting you discussed your outstanding DP account.  Please contact Ideal for All  Ravinder (R.Flora@idealforall.co.uk <mailto:R.Flora@idealforall.co.uk> ).

 

Lisa Waggstaff in (CCBU) is the person that has been trying to make contact with you to arrange to undertake a RE/Financial Assessment for you. She is happy to assist please conact her Lisa  Wagstaff |CBBU Deputy Team Leader,Finance |Email: Lisa_Wagstaff@sandwell.gov.uk <mailto:Lisa_Wagstaff@sandwell.gov.uk> 

 

Regards 

 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Marie Brown <mariembrown@hotmail.com>

To

"Sandwell Enquiry"

CC

"Jackie Taylor"

BCC

—

Named attachments

["image013.jpg", "image012.jpg", "image011.jpg", "image010.jpg", "image003.png", "image002.png", "image001.jpg"]

Forwarding as requested

Regards,
Marie
________________________________

From: Marie Brown <mariembrown@hotmail.com>
Sent: Wednesday, December 14, 2022 1:21:03 PM
To: Karen Fitter <Karen_Fitter@sandwell.gov.uk>
Cc: Deshrine Burgher <deshrine_burgher@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Sandwell Kitchen Salamat Hussain <salamat_hussain@sandwell.gov.uk>
Subject: Re: OT Outcome letter 
 
Hi Karen,

I still do not have grab rails and am continuing to have falls as a result. I've since started working from home and have missed 3 days in the last two weeks because I keep vomiting when looking at the screen too long and due to headache. I am awaitinga follow-up MRI on December 29th and my ears are still ringing from my last fall.

Is there anything you can do to look into why after over2 years here and multiple assessments these basic safety features are still being denied to me?

I will also contact RoSPA and Access to Work to see whether they are able to assist.

I would appreciate any help to resolve these issues.
Marie
________________________________

From: Karen Fitter <Karen_Fitter@sandwell.gov.uk>
Sent: Wednesday, August 10, 2022 11:07:59 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Subject: OT Outcome letter 
 

Hi Marie

 

It was nice to speak to you.

 

Sorry I forgot to send your outcome letter following my visit, please find it attached.

 

Kind regards

 

Karen Fitter

Occupational Therapist

 

Working days: Mon - Tues (9am-5.30pm) & Wed (9am-12.30pm)

 

 



 

Sandwell Council...working for you

 

T: 0121 569 2266 

 

Independent Living Team

100, Oldbury Road

Smethwick

West Midlands

B66 1JE

W: www.sandwell.gov.uk <mailto:www.sandwell.gov.uk> 

 

Get social with Sandwell...  <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2Fsandwellcouncil&data=05%7C01%7C%7C185699d7016b470011b808da7ab83595%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637957229819828160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cGxviMPX8jBonMaRYuIlI5aLZIAVdX0GQDsj1Scxu4s%3D&reserved=0>   <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fsandwellcouncil&data=05%7C01%7C%7C185699d7016b470011b808da7ab83595%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637957229819828160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5hf%2BNltKPLZVOlSB1zs%2Bf8AvPP8zYPrf1JD3J0v6HLI%3D&reserved=0>   <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.instagram.com%2Fsandwellcouncil&data=05%7C01%7C%7C185699d7016b470011b808da7ab83595%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637957229819828160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tj%2Fcb0jRv2bYoDwrWN%2BcQ0vaIt3PppcPDguE%2BaJpdmc%3D&reserved=0>   <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fsandwellchannel&data=05%7C01%7C%7C185699d7016b470011b808da7ab83595%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637957229819828160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivYtGQx4eO7AEvau4usvuDlvucfDaPQOBocAfajucFM%3D&reserved=0> 

 

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  Please consider the environment 

        before printing this e-mail. Thank you

From

Marie Brown <mariembrown@hotmail.com>

To

"Deshrine Burgher"

CC

"Jackie Taylor"

BCC

—

Could you please advise when my care package and adaptations will be completed?

Also could you please advise what Marthas surname is?


I spent the Christmas break having scans of my spine and back due to concussion and injuries sustained inside my home.


I am aware of the care crisis and understand I am not the only person still waiting for carers but the lack of safety equipment in this "wheelchair adapted" bungalow are not acceptable. I'm tired and sore and need answers please.

Regards,
Marie

From

Marie Brown <mariembrown@hotmail.com>

To

community_care@sandwell.gov.uk

CC

"Jackie Taylor"

BCC

—

Named attachments

["2023-01-06 floating support request.pdf"]

Rent arrears - risk of eviction
Lack of minor adaption such as grab rails - causing injuries
Lack of major adaptations - fire hazard, fall hazard, reduces independence
Direct payments - debt and stress. £95 per week is unaffordable
Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry
Death threat made against me but unable to get justice
Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)
Debts I am trying to repay but need help to set up payments
Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc
Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis
Blue badge expires on 23/01/23 I can't figure out how to doa new one
Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers
Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year
Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow
Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.
I've been unable to meet with managers in London offices for the same reason
I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether


Regards,
Marie

From

Community Care <community_care@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["REFERRAL FORM SEPT 2022.docx"]

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Community Care <community_care@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["attachment_1.bin"]

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Louise Oshea"

CC

"Jackie Taylor"

BCC

—

I have requested assistance from floating support to deal with multiple council departments.
I am on the waiting list which is6 to7 weeks.

I have been trying to makea new budget but if I don't work I don't get paid, and I keep missing work because of injuries sustained because of my unsafe home. 

Regards,
Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Community Care"

CC

"Jackie Taylor"

BCC

—

Named attachments

["PXL_20230212_164945375.jpg", "Screenshot_20230213-105236.png"]

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

I came to the Sandwell inbox

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

What ani supposed to do?
________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 
 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment. Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you, therefore you could not make a decision to agree or not to the assessment.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. 

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place.  And Kaleidoscope are supporting you with your admin.

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine. 

 

Can you please confirm, this is important to prevent mis communications, delays and possible distress to you.  

 

We are still waiting for your decision following this assessment, this is in order to progress your case with your long term care provision and other plans ie Kitchen.

 

 

Please could you kindly respond.  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Deshrine Burgher"

CC

"Jackie Taylor"

BCC

—

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

Regards,
Marie Brown

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment



Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.







We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.




Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.




.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)




 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?




You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Deshrine Burgher"

CC

"Jackie Taylor"

BCC

—

I'm sorry, I didn't have anything written down about that. I keep explaining is hard to remember things in don't haves written record of it. I got walloped by email at work, had a VERY hard time dealing with it and came close to giving up. So i completely avoided the Sandwell Council folder in my personal email knowing it could trigger me into a crisis. I missed other emails but received phone calls from the sender's and went looking in junk etc for them so thati could read and respond. 

I really do try my best to keep up.

I don't understand the summary in the care assessment. All the way through it describes how muchi would like to be enabled to access my neighborhood, buy my own groceries, get outside, but it looks like the total hours of care offered adds up to 7.5hrs per week. I am trying to get help to clarify it. 

I will ask Christina and Elizabeth their thoughts and try to find out what the outcome of the gate assessment is soi can sign it or say why not.

Is this everythingi need to do? 
1. Speak with Elizabeth and Christina?
Sign the assessment  agree it helps or what doi do if the hours are not?
3. Contact Martha? Or you?

Regards,
Marie
________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 1:42:52 PM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 
 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Hi Marie

 

I can visit you again if you so wish to go through your assessment in the presence of your advocate or the person you want present. Let me know what you want to do. 

 

For your assessment the information has been gathered from you. The Care Act  2014 assessment is strength based promotes independence and you wish to maintain your independence as much as possible.  

 

Can you let me know what you would like to do and the days you would be available should you want me to visit. 

 

Regards 

 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 15:12
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I'm sorry, I didn't have anything written down about that. I keep explaining is hard to remember things in don't haves written record of it. I got walloped by email at work, had a VERY hard time dealing with it and came close to giving up. So i completely avoided the Sandwell Council folder in my personal email knowing it could trigger me into a crisis. I missed other emails but received phone calls from the sender's and went looking in junk etc for them so thati could read and respond. 

 

I really do try my best to keep up.

 

I don't understand the summary in the care assessment. All the way through it describes how muchi would like to be enabled to access my neighborhood, buy my own groceries, get outside, but it looks like the total hours of care offered adds up to 7.5hrs per week. I am trying to get help to clarify it. 

 

I will ask Christina and Elizabeth their thoughts and try to find out what the outcome of the gate assessment is soi can sign it or say why not.

 

Is this everythingi need to do? 

1. Speak with Elizabeth and Christina?

Sign the assessment  agree it helps or what doi do if the hours are not?

3. Contact Martha? Or you?

 

Regards,

Marie

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 1:42:52 PM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image001.jpg"]

Good Evening Deshrine

 

I have requested on numerous occasions for a multi-disciplinary meeting to explore how best we can all support Marie in the community.

 

Please advise if this is possible with Marie’s permission in her presence.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 14 February 2023 13:43
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

"Christina Chidzomba"

BCC

—

Named attachments

["processed-68ab23fa-ea7f-4fd1-86d8-bd6002afc022_yA0KcFHU.jpeg", "processed-24c44fb4-6759-481b-ad13-a74b1f0e3452_RKE8QNNr.jpeg", "image001.jpg"]

And now I need to calm before work because although my boss and his boss have both told me to take time out this week and get support and or resolve this after two days I 

Monday I reached out to healthy minds for support

They called an ambulance
Paramedic called and we discussed the stepsi was taking to stay safe

Yesterday I struggled more so described to Jim what was happening and asked him to signpost the appropriate service

He said 
Hi Marie I would call an ambulance and get yourself into hospital, also you could contact Crisis Team 0121 543 4295

That number was Community team who put my through toa 24/7 mental health hotline

Can't remember next steps but it ended with crisis referring me hallam street to speak toa secretary who will give the doctor a note so he can decide if I need a phone call or an earlier appointment.

I might get a call back today. 

Until then it is safer and less emotional for me to work. I can use the templates my boss provided to communicate effectively, place ads etc.
The phone calls will be about the candidates and not me or my life so there's less risk of being triggered
And I enjoy the process. They ask me for help. I tell them what info I need, they provide it. I verify rtw on a website, I read their CV and answers then book a teams call to discuss it with them and make surei understand what they are looking for soi know who to refer them to.
I update the system, use another email template to share their details with my colleagues and move on to the next candidate/email.

Sometimes I even remember to record all that ona spreadsheets but if not I try to fix that when I realise.

I know what they need me to do, we both know I can do it, they gave me the tools and support I need to get the work done, and enjoy myself doing it. I've been there 3 months and the challenges are not as obvious as needing a cooker that doesn't set the paint on the doorframe alight every time I use it or burn my arms when I try to extract hot food.

I don't understand, I can't get mh support so i turn off emotion and work and hope for the doctor to call and advise what I should do to cope better
________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 8:25:39 PM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 
 

Good Evening Deshrine

 

I have requested on numerous occasions for a multi-disciplinary meeting to explore how best we can all support Marie in the community.

 

Please advise if this is possible with Marie’s permission in her presence.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 14 February 2023 13:43
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image002.jpg"]

Good Morning Councillor Jackie 

 

These emails have been escalated to the manager following your request. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 15 February 2023 08:23
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

And now I need to calm before work because although my boss and his boss have both told me to take time out this week and get support and or resolve this after two days I 

 

Monday I reached out to healthy minds for support

 

They called an ambulance

Paramedic called and we discussed the stepsi was taking to stay safe

 

Yesterday I struggled more so described to Jim what was happening and asked him to signpost the appropriate service

 

He said 

Hi Marie I would call an ambulance and get yourself into hospital, also you could contact Crisis Team 0121 543 4295

 

That number was Community team who put my through toa 24/7 mental health hotline

 

Can't remember next steps but it ended with crisis referring me hallam street to speak toa secretary who will give the doctor a note so he can decide if I need a phone call or an earlier appointment.

 

I might get a call back today. 

 

Until then it is safer and less emotional for me to work. I can use the templates my boss provided to communicate effectively, place ads etc.

The phone calls will be about the candidates and not me or my life so there's less risk of being triggered

And I enjoy the process. They ask me for help. I tell them what info I need, they provide it. I verify rtw on a website, I read their CV and answers then book a teams call to discuss it with them and make surei understand what they are looking for soi know who to refer them to.

I update the system, use another email template to share their details with my colleagues and move on to the next candidate/email.

 

Sometimes I even remember to record all that ona spreadsheets but if not I try to fix that when I realise.

 

I know what they need me to do, we both know I can do it, they gave me the tools and support I need to get the work done, and enjoy myself doing it. I've been there 3 months and the challenges are not as obvious as needing a cooker that doesn't set the paint on the doorframe alight every time I use it or burn my arms when I try to extract hot food.

 

I don't understand, I can't get mh support so i turn off emotion and work and hope for the doctor to call and advise what I should do to cope better

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 8:25:39 PM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Good Evening Deshrine

 

I have requested on numerous occasions for a multi-disciplinary meeting to explore how best we can all support Marie in the community.

 

Please advise if this is possible with Marie’s permission in her presence.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 14 February 2023 13:43
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

To

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image003.jpg", "image001.jpg"]

Thank you

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 15 February 2023 08:58
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Good Morning Councillor Jackie 

 

These emails have been escalated to the manager following your request. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 15 February 2023 08:23
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

And now I need to calm before work because although my boss and his boss have both told me to take time out this week and get support and or resolve this after two days I 

 

Monday I reached out to healthy minds for support

 

They called an ambulance

Paramedic called and we discussed the stepsi was taking to stay safe

 

Yesterday I struggled more so described to Jim what was happening and asked him to signpost the appropriate service

 

He said 

Hi Marie I would call an ambulance and get yourself into hospital, also you could contact Crisis Team 0121 543 4295

 

That number was Community team who put my through toa 24/7 mental health hotline

 

Can't remember next steps but it ended with crisis referring me hallam street to speak toa secretary who will give the doctor a note so he can decide if I need a phone call or an earlier appointment.

 

I might get a call back today. 

 

Until then it is safer and less emotional for me to work. I can use the templates my boss provided to communicate effectively, place ads etc.

The phone calls will be about the candidates and not me or my life so there's less risk of being triggered

And I enjoy the process. They ask me for help. I tell them what info I need, they provide it. I verify rtw on a website, I read their CV and answers then book a teams call to discuss it with them and make surei understand what they are looking for soi know who to refer them to.

I update the system, use another email template to share their details with my colleagues and move on to the next candidate/email.

 

Sometimes I even remember to record all that ona spreadsheets but if not I try to fix that when I realise.

 

I know what they need me to do, we both know I can do it, they gave me the tools and support I need to get the work done, and enjoy myself doing it. I've been there 3 months and the challenges are not as obvious as needing a cooker that doesn't set the paint on the doorframe alight every time I use it or burn my arms when I try to extract hot food.

 

I don't understand, I can't get mh support so i turn off emotion and work and hope for the doctor to call and advise what I should do to cope better

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 8:25:39 PM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Good Evening Deshrine

 

I have requested on numerous occasions for a multi-disciplinary meeting to explore how best we can all support Marie in the community.

 

Please advise if this is possible with Marie’s permission in her presence.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 14 February 2023 13:43
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

christine chidzomba <mrschidzomba@hotmail.com>

To

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

BCC

—

Good morning Maria.
I'm truly sorry to hear that this matter has still up in the air.

I myself is very concerned that you as a disabled woman seeking services  has been left in situations of risk to  Injures to yourself both physically and mentally. 
At this point i think my only advice to you is to make a formal complaint about the length of time it has/is  taking sandwell social service to give you a service that you have been assessed of needing and holding them accountable for lack of duty of care not even putting in the appropriate back up support that meets your needs that they themselves has assessed you of needing. I would be very happy to assist you with this.
Now Given, you have made Several complaints and nothing has been resolved to date, I could support you to look into where you go from here as this is pure nonsense.
And as for your social worker  Stating in her last email that she's not clear of my involvement, once again. SHE IS VERY CLEAR as I told her I can not work with her as I fine her very patronising, So let her not delay you moving forward. 

Kind regard
Christina






Sent from Outlook for Android <https://aka.ms/AAb9ysg> 
________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, February 13, 2023 1:16:34 PM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 
 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment. Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you, therefore you could not make a decision to agree or not to the assessment.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. 

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place.  And Kaleidoscope are supporting you with your admin.

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine. 

 

Can you please confirm, this is important to prevent mis communications, delays and possible distress to you.  

 

We are still waiting for your decision following this assessment, this is in order to progress your case with your long term care provision and other plans ie Kitchen.

 

 

Please could you kindly respond.  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

christine chidzomba <mrschidzomba@hotmail.com>, Marie Brown <mariembrown@hotmail.com>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>

BCC

—

Hi Christine 

 

Your email has been escalated to the managers. 

 

Regards 

 

Dee 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: christine chidzomba <mrschidzomba@hotmail.com> 
Sent: 16 February 2023 08:52
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Good morning Maria.

I'm truly sorry to hear that this matter has still up in the air.

 

I myself is very concerned that you as a disabled woman seeking services  has been left in situations of risk to  Injures to yourself both physically and mentally. 

At this point i think my only advice to you is to make a formal complaint about the length of time it has/is  taking sandwell social service to give you a service that you have been assessed of needing and holding them accountable for lack of duty of care not even putting in the appropriate back up support that meets your needs that they themselves has assessed you of needing. I would be very happy to assist you with this.

Now Given, you have made Several complaints and nothing has been resolved to date, I could support you to look into where you go from here as this is pure nonsense.

And as for your social worker  Stating in her last email that she's not clear of my involvement, once again. SHE IS VERY CLEAR as I told her I can not work with her as I fine her very patronising, So let her not delay you moving forward. 

 

Kind regard

Christina

 

 

 

 

 

 

Sent from Outlook for Android <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C01%7C%7Cbdcee7b4baab4f54025e08db0fff3327%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638121360978685541%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1zEkrp6XvwQFf8SuUzh%2B06Kf9R8dd2r%2F2rnqBMPaTnU%3D&reserved=0> 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, February 13, 2023 1:16:34 PM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment. Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you, therefore you could not make a decision to agree or not to the assessment.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. 

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place.  And Kaleidoscope are supporting you with your admin.

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine. 

 

Can you please confirm, this is important to prevent mis communications, delays and possible distress to you.  

 

We are still waiting for your decision following this assessment, this is in order to progress your case with your long term care provision and other plans ie Kitchen.

 

 

Please could you kindly respond.  

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["Property Ref 43716 B69 3LG 1 BED.jpg", "Property Ref 43731 B69 4SP 1 BED BATH.jpg", "Property Ref 43741 B65 9AD 1 BED STEP UP SHOWER.jpg", "Final_Newsletter_week_37.pdf", "Bid For Property - Do It Online - Sandwell Council.pdf", "image001.jpg"]

Regards,
Marie Brown
________________________________

From: Marie Brown
Sent: Friday, December 10, 2021 11:40:37 AM
To: Heather Cotterill <heather_cotterill@sandwell.gov.uk>
Subject: FW: Bidding issues (Heather check highlighted areas) 
 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 11 December 2019 10:15 AM
To: Marnie Cavell <marnie_cavell@sandwell.gov.uk>; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk>; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk>
Cc: Eve Willis <eve_willis@sandwell.gov.uk>
Subject: Re: Bidding issues

 

Good morning Marnie,

 

thank you for your reply and for liaising with allocations regarding the policies, I really appreciate it as things are pretty miserable here.

 

I am still trying to bid and talking to every estate agent I can find but I am still running into the same obstacles I have been describing for months now.  A few private landlords are willing to accept housing benefit (with a guarantor) but are not willing to have adaptions made to their property as it reduces the ability to let the property should I move out in the future and other similar objections to any adaptions.  As for bidding, there are no properties I can bid on again this week.  I attach a PDF of my bidding list, highlighted properties meet the ground floor requirement but are not in my GP area so I would have to change MH team, GP, etc.  I am not sure how the Physio, Dieticians etc do their areas but these may change too.  Any properties not in my GP area have the postcode struck through.  I have even asked an ex-employer who rents several properties if he has anything available but he does not have any properties outside of Birmingham.

 

There are 3 properties on this weeks bidding list that meet the location requirement (Oldbury Health Centre Catchment area) and are ground floor.  They only have 1 bedroom but at this stage I'm so desperate I'll figure out where carers will sleep later, family are discussing purchasing a cheap caravan to park outside for this purpose.  None of these properties are on my bidding list due to the age restrictions on them, but I have attached them separately to make it easier for you to see them and the challenge of finding a suitable property with the age restrictions currently in place, this is why I have been asking if they can be lifted as per the policy I attached to my last email.

 

I have been putting off sorting out my shed because Carl pushed me out of the doorway so he could poke around it and I was so mad I wanted to push him back (only a lot harder) and state again that I feel it is grossly unfair that even if Carl has shoved/hit me you will take action against me if I retaliate.  I sought legal advice on this matter and was advised that I am legally allowed to defend myself against any kind of assault no matter the age/ability of the perpetrator, so if Carl shoves, pushes, grabs, hits, punches or basically so much as touches any part of my body I will proactively defend myself.  Because I now know I am legally allowed to defend myself against any type of bodily contact I will be moving items between my flat and shed trying to de-clutter and better store items I do not need so often.  If Carl tries to push me out of the way to view the contents of the shed again I will be defending myself from this illegal contact, and Carl will receive a punch or a kick to the groin (both advised as reasonable ways to defend myself depending on the proximity of the attacker.)

 

I will discuss the recent incident with Nik, but would appreciate it if you could please advise on what action the ASB team is taking to investigate the lack of response to the assault in August 2018 which was reported to the ASB team and WMP police.  To clarify I am not asking you to now investigate the assault, but rather what action did the ASB team take to investigate the complaint at the time and the file notes on the matter.

 

In my previous email I also asked what action the ASB team and Sandwell MBC took to safeguard me from further harm/harassment when Carl made a death threat against me in front of multiple witnesses in 2017?  This would include any measures put in place to reduce the risk of Carl causing me harm when his antisocial behaviour escalated to making a death threat from simple assaults and criminal damage.  I would appreciate it if you could please advise if you are able to provide this information based on the previous emailed request or whether I have to submit another Subject Access Request to get this information or if it would come under Freedom of Information?

 

I recognise you are very busy and appreciate the time you have spent looking into these issues as well as any information/advice you are able to provide.

 

Many thanks,

Marie Brown <http://www.techtime.co.uk> ​

 

________________________________

From: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> >
Sent: 03 December 2019 4:03 PM
To: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >; Nik Wooldridge <Nik_Wooldridge@sandwell.gov.uk <mailto:Nik_Wooldridge@sandwell.gov.uk> >
Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Subject: RE: Bidding issues 

 

Good afternoon Marie

 

Thank you for your email and bringing the attached to my attention. I apologise for the delayed response, I have been on annual leave. 

 

I have discussed your case with the allocations team. They have confirmed that your date of birth cannot be altered to allow you to bid on age restricted properties. However they are able to add an age label on to an application which would allow the applicant to bid on age restricted properties – which links to the allocations policy you attached. However for this label to be added it needs to be agreed by the supervisor and the Occupational Therapist. I have forward your below email and the medical assessment to the supervisor and OT to make a decision if the age label can be added to your application. Once I receive a response I will update you. For now please continue to place bids on suitable properties through the bidding list and look where appropriate for alternative accommodation. 

 

In regards to the incidents which took place between yourself and your neighbour Carl, I have spoken to Nik regarding this and he will respond addressing your points. 

 

If you need any additional assistance or wish to discuss this further please don’t hesitate to contact myself 

 

Kind regards

 

Marnie Cavell

Neighbourhood Assistant

Oldbury Local Office

 



 

 

Sandwell Council... working for you

 

 

T:  0121 368 1166

E:  marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> 

 

 

Sandwell Council

Freeth Street

Oldbury

B69 3DE

W:  www.sandwell.gov.uk <http://www.sandwell.gov.uk/> 

 

This email is marked with an Impact Level (IL) classification indicating the potential impact of any unauthorised disclosure of the information contained within it. 

 

This message has been assessed and graded 

 

Level 0 – Unclassified

Level 1 – Protect 

Level 2 – Protect

Level 3 – Restricted

 

 

________________________________

The information in this message must be regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error notify the sender and delete it. Any views or opinions expressed within this email are those of the author and may not necessarily reflect those of Sandwell MBC and no contractual arrangement is intended to arise from this communication. You should also be aware that any email may be subject to a request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties. Please note that Sandwell MBC cannot guarantee that this message or any attachments are virus or malware free and have not been intercepted and amended.

 

 

 

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> > 
Sent: 28 November 2019 15:49
To: Marnie Cavell <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> >; Jennifer Hopcutt <Jennifer_Hopcutt@sandwell.gov.uk <mailto:Jennifer_Hopcutt@sandwell.gov.uk> >
Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Subject: Re: Bidding issues

 

Dear Marnie and Jennifer

 

following our recent phone call conversation (Marnie and myself) during which I was advised that it isn't possible for my date of birth to be altered so that I can bid on appropriate properties, and I just need to wait a while until something comes up on my bidding list, I have now received independent legal advice and attach a copy of SMBC's Housing Allocations Policy.  May I please bring your attention to page 22, paragraph 3.7 and request an occupational therapist assessment.

 

Living in the same building as the man who injured me is causing additional stress whilst I try to adapt to the physical limitations of my spinal cord injury and complete a fairly intense MH program.  I am keen to move to a more appropriate property as soon as possible and whilst I understand there are many other people in the same circumstances as myself, at least being able to BID on suitable properties would be encouraging.  Because SMBC has this provision in the housing allocations policy my age is a protected characteristic under the Equality Act of 2010.

 

I have also been advised that as this was NOT the first time that Carl has assaulted me, and there was a death threat in between his fourth assault and the assault that caused the spinal cord injury there is the potential that SMBC and West Midlands Police failed to protect a vulnerable person and so I am also requesting an investigation into the circumstances that led up to the assault in August 2018.  There are two assaults missing from the police records but they are recorded in the council logs, these are:

1.	Ripping out rose bushes I had planted and using them to hit me across the face resulting in scratches to my face, neck and shoulder.

2.	Attempting to push me down the stairs resulting in a head injury.

Particularly after Carl made a death threat towards me in 2017, what action did SMBC take to ensure Carl did not pose a danger to me?

 

And what is SMBC currently doing to protect me from further harm or assaults from Carl Clift whilst I wait for an appropriate property to become available?

 

Many thanks for your kind attention to this matter,

Marie Brown <http://www.techtime.co.uk> ​

 

________________________________

From: Marie Brown <mariembrown@hotmail.com <mailto:mariembrown@hotmail.com> >
Sent: 15 November 2019 3:37 PM
To: marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk>  <marnie_cavell@sandwell.gov.uk <mailto:marnie_cavell@sandwell.gov.uk> >; Jennifer Hopcutt <jennifer_hopcutt@sandwell.gov.uk <mailto:jennifer_hopcutt@sandwell.gov.uk> >
Cc: Eve Willis <eve_willis@sandwell.gov.uk <mailto:eve_willis@sandwell.gov.uk> >
Subject: Bidding issues 

 

Hi Marnie and Jen,

 

Eve suggested I contact you to discuss issues I'm having trying to bid on a property.

 

On 30/10/2019 I was diagnosed with Cauda Equina Syndrome caused by the spinal trauma Carl Clift inflicted in August 2018, I am currently awaiting surgery on my spine to correct the problem, but even after surgery I may continue to have lifelong issues.  This is the reason I've been having the physical symptoms such as nerve damage causing the limp in my left leg, and the problems with my back, having so much trouble with the stairs, problems trying to get into/out of the bath, using the kitchen cabinets (trying to bend down or reach up is increasingly painful), cooking, doing laundry, using the toilet/incontinence, walking etc.

 

I have attached a document about Cauda Equina to this email for your information, I obtained this from the Cauda Equina Syndrome Association website at https://www.ihavecaudaequina.com/?amp if you would like more information as the NHS website does not contain any information on this syndrome apart from a mention in the "Lumbar Decompression Surgery" section - which details the surgery I have to have and its ramifications.

 

Occupational Therapists assessed me earlier this year and made some adaptions to my flat (grip rails, a perching stool etc) but as the problem has progressed since then I am being referred for a new assessment to see if there is anything further they can do to help.  

 

I am also going to receive 6 weeks daily support with personal care at the end of which I understand there will be an assessment regarding long term care.

 

As well as the upcoming spinal surgery for Cauda Equina I am currently receiving support from Jen Mannix at Quayside House (South Wellbeing Team) as part of DBT a course I attend twice per week, Tuesday morning at Quayside House for a group teaching session and a one2one with Jen.

 

Due to the stress and anxiety of all the above I am also receiving support from Home Treatment Team who are coming every couple of days to deliver my medication.

 

Because of my mental health and now physical health needs I am EXTREMELY reluctant to move outside of my GP catchment area <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2>  as shown in the link <http://www.oldburyhealthcentre.co.uk/new-patients.aspx?t=2> .  My second bedroom is used regularly by my aunt, mother and brother when they visit to help me so I am trying to keep the second bedroom for carers as I need them now more than ever.  Because of my medical needs I can only bid on ground floor accommodation, so I am checking the postcode of every 2 bedroom ground floor flat on the bidding list each week, I have also bid on a few 1 bedroom flats out of desperation.

 

I have found over 40 private flats and bungalows within the catchment area and contacted the estate agents but none of them want an unemployed disabled person who may need adaptions making to the property so am having to rule out the private sector unless there is a list of approved private landlords who are willing to rent their property to people in my circumstances.

 

I have described the situation as best I can to give you an overall idea of my current circumstances, my prognosis, and everything I have done to try to troubleshoot these problems.  I need to move as soon as possible.  Getting down the stairs to attend medical appointments, dispose of rubbish, attempt to socialise etc is more painful than I can express.  And as I become more unsteady due to the weakness in my right leg, it is also becoming scarier as time passes. There is no hand rail on the wall side of the communal stairs, I have to grip and pull on the right hand rail to haul myself back up, and on the way down I push off the rail with my left hand whilst bracing my right hand against the wall to try to balance/steady myself on the way down.  I'm scared I'm going to fall down the stairs which would hurt in itself, but if I damage my spine further due to a fall like that I'm scared of the potential consequences.

 

There is not one suitable property on this weeks list that I can bid on.  But when I looked at the attached property newsletter I saw: 

 

Property Reference: 43337

Landlord: Stonewater Housing Association​

Type: 1 Bed Ground Floor Flat Low Rise​

Address: Church Street Oldbury​

Rent: £84.25​

EPC Asset Rating - Band Awaiting EPC​

Council Tax Banding - Band Unavailable​

Minimum Age: 50+​

Eligible profiles: Couple; Single Person​

Description: B69 4DX. MAY BECOME​

AVAILABLE. DE SOMERLEY HOUSE. 1 bedroom​

ground floor flat with a shower room. Located in​

Oldbury Town Centre. Up to 2 weeks rent to be​

paid in advance at time of sign up. No pets​

allowed. Preference will be given to applicants who​

can make best use of the shower room.

 

I am currently 6 years too young to bid on this property  and 9 years too young to bid on any of the bungalows on the same list and am therefore requesting I be considered for properties like this because being considered exempt from properties that would be quite literally life changing purely because of my age feels like discrimination and is really frustrating.  Quite aside from the way having to live in the same building as the man who did this to me, and hearing him happily chatting with people in the gardens I cannot access because of him, is making me increasingly angry.  As is knowing that my life is going to shit and he is walking around without ANY consequences for doing this to me, I now find that options to both get away from him and this situation are restricted purely because I was not born before 1969!

 

I would really appreciate it if one or both of you could look into this, and if you need authorisation to talk to my health providers to verify/clarify any of the above I list their details here and give authorisation for you to obtain any personal/medical information you need to make an assessment:

 

CPN: Jen Mannix - Quayside House, Oldbury. 0121 543 4295

GP: Dr Allison Beveridge - Oldbury Health Centre, Albert Street. 0121 543 1266.

Neurosurgeon: Dr Stephen Metcalfe - Queen Elizabeth Hospital. 0121 371 6878 ext 16878

 

If you need this authorisation on a specific form please email it to me at your earliest convenience and I will return it as quickly as I can.

 

Thanking you in advance for any help you may be able to offer,

Marie Brown <http://www.techtime.co.uk> ​

From

Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image001.jpg"]

Hi Marie 

 

Requesting your availability for the kitchen adaptation visit.  For a needs based assessment and alteration to the current set up of the kitchen.

 

‘We have set aside the 23/03/2023 at 1130am please respond if this is convenient and can confirm to all involved 

 

Kind regards 

 

Martha Chikobvu (OT)

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 15 February 2023 08:23
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

And now I need to calm before work because although my boss and his boss have both told me to take time out this week and get support and or resolve this after two days I 

 

Monday I reached out to healthy minds for support

 

They called an ambulance

Paramedic called and we discussed the stepsi was taking to stay safe

 

Yesterday I struggled more so described to Jim what was happening and asked him to signpost the appropriate service

 

He said 

Hi Marie I would call an ambulance and get yourself into hospital, also you could contact Crisis Team 0121 543 4295

 

That number was Community team who put my through toa 24/7 mental health hotline

 

Can't remember next steps but it ended with crisis referring me hallam street to speak toa secretary who will give the doctor a note so he can decide if I need a phone call or an earlier appointment.

 

I might get a call back today. 

 

Until then it is safer and less emotional for me to work. I can use the templates my boss provided to communicate effectively, place ads etc.

The phone calls will be about the candidates and not me or my life so there's less risk of being triggered

And I enjoy the process. They ask me for help. I tell them what info I need, they provide it. I verify rtw on a website, I read their CV and answers then book a teams call to discuss it with them and make surei understand what they are looking for soi know who to refer them to.

I update the system, use another email template to share their details with my colleagues and move on to the next candidate/email.

 

Sometimes I even remember to record all that ona spreadsheets but if not I try to fix that when I realise.

 

I know what they need me to do, we both know I can do it, they gave me the tools and support I need to get the work done, and enjoy myself doing it. I've been there 3 months and the challenges are not as obvious as needing a cooker that doesn't set the paint on the doorframe alight every time I use it or burn my arms when I try to extract hot food.

 

I don't understand, I can't get mh support so i turn off emotion and work and hope for the doctor to call and advise what I should do to cope better

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 8:25:39 PM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Good Evening Deshrine

 

I have requested on numerous occasions for a multi-disciplinary meeting to explore how best we can all support Marie in the community.

 

Please advise if this is possible with Marie’s permission in her presence.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 14 February 2023 13:43
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>, Community Care <community_care@sandwell.gov.uk>, Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Christina Chidzomba <mrschidzomba@hotmail.com>

BCC

—

Named attachments

["image002.jpg"]

Noted thank you

 

Kind regards

 

Martha

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 March 2023 08:42
To: Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Thank you I can confirm I will be available 

 

Regards,

Marie Brown

________________________________

From: Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>
Sent: Friday, March 10, 2023 1:07:21 PM
To: Marie Brown <mariembrown@hotmail.com>; Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Hi Marie 

 

Requesting your availability for the kitchen adaptation visit.  For a needs based assessment and alteration to the current set up of the kitchen.

 

‘We have set aside the 23/03/2023 at 1130am please respond if this is convenient and can confirm to all involved 

 

Kind regards 

 

Martha Chikobvu (OT)

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 15 February 2023 08:23
To: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

And now I need to calm before work because although my boss and his boss have both told me to take time out this week and get support and or resolve this after two days I 

 

Monday I reached out to healthy minds for support

 

They called an ambulance

Paramedic called and we discussed the stepsi was taking to stay safe

 

Yesterday I struggled more so described to Jim what was happening and asked him to signpost the appropriate service

 

He said 

Hi Marie I would call an ambulance and get yourself into hospital, also you could contact Crisis Team 0121 543 4295

 

That number was Community team who put my through toa 24/7 mental health hotline

 

Can't remember next steps but it ended with crisis referring me hallam street to speak toa secretary who will give the doctor a note so he can decide if I need a phone call or an earlier appointment.

 

I might get a call back today. 

 

Until then it is safer and less emotional for me to work. I can use the templates my boss provided to communicate effectively, place ads etc.

The phone calls will be about the candidates and not me or my life so there's less risk of being triggered

And I enjoy the process. They ask me for help. I tell them what info I need, they provide it. I verify rtw on a website, I read their CV and answers then book a teams call to discuss it with them and make surei understand what they are looking for soi know who to refer them to.

I update the system, use another email template to share their details with my colleagues and move on to the next candidate/email.

 

Sometimes I even remember to record all that ona spreadsheets but if not I try to fix that when I realise.

 

I know what they need me to do, we both know I can do it, they gave me the tools and support I need to get the work done, and enjoy myself doing it. I've been there 3 months and the challenges are not as obvious as needing a cooker that doesn't set the paint on the doorframe alight every time I use it or burn my arms when I try to extract hot food.

 

I don't understand, I can't get mh support so i turn off emotion and work and hope for the doctor to call and advise what I should do to cope better

________________________________

From: Jackie Taylor <jackie_taylor@sandwell.gov.uk>
Sent: Tuesday, February 14, 2023 8:25:39 PM
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment 

 

Good Evening Deshrine

 

I have requested on numerous occasions for a multi-disciplinary meeting to explore how best we can all support Marie in the community.

 

Please advise if this is possible with Marie’s permission in her presence.

 

Many Thanks

 

Cllr J Taylor

Deputy Mayor of Sandwell

 

Cllr Jackie Taylor

Greets Green and Lyng

jackie_taylor@sandwell.gov.uk <mailto:jackie_taylor@sandwell.gov.uk> 

mobile:07813364299

Twitter: JackieTVillia

Facebook: Jacqueline Taylor

 



 

 

 

From: Deshrine Burgher 
Sent: 14 February 2023 13:43
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

On the 25/11/2022 we completed the last parts of your assessment in the presence of your friend Dean and I advised you that your assessment would be emailed to you for you to read and respond if in agreement. You informed me that you were not sure if Christina was advocating for you as you had not heard from her and that you were paying her independently for her services.  With this being said you agreed for the Care Act 2014 Assessment to be sent to you. I emailed the assessment twice and posted it to you also. During this time I had received multiple emails from you regarding your ongoing situation, but no response to the Care Act 2014 Assessment. 

 

Therefore, if you are able to respond, can you advise if you agree with the outcome of your assessment, this is so that we can progress to your long term care plan and so that Martha and myself can visit you to discuss your concerns ie Kitchen in moving forward.  We are waiting for your availability, Martha had emailed you recently following our last visit for dates and times.

 

However, it is still not clear if Christina is your advocate or if it is now Aspire.  We cannot send information or contact both parties as this will cause time delays and confusion with all professionals involved in supporting you. It needs to be one person for all professionals to contact. 

 

We are working with you at your pace and do not want to cause you any distress as you have stated in the email below. 

 

Should you request a telephone call please advise if you want to be spoken to directly or through Christina or Aspire.  We are here to support. 

 

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 14 February 2023 12:21
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request decision Care Act 2014 Assessment

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I am sorry I melted down yesterday, I don't understand why Christina was suddenly bypassed and I was sent such an important document directly without any kinds of heads up to check email/get help to open the post. I had a crisis, I am doing my best and will try to do better moving forward.

 

Now I am reading this email and I am more confused, it looks right - correpondence ONLY through christina, but then it's wrong - important assessment direct to me without warning 3x. Then I mess up, don't read it, assessment is cancelled, more delays because I didn't do something? WHAT am I supposed to tell or get from Christina so that Elizabeth can see if there is anything she can do to help me with housing?  She is a professional who wants to help me? Christina can still help with the care needs stuff? or is it that i hav to choose? Why stop liaising with Chritina then insist she send something?

 

I try inline to your stuff in bold italics underline to try to communicate more effectively please?

 

Regards,

Marie Brown

 

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, 13 February 2023, 13:16
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request decision Care Act 2014 Assessment

 

Hi Marie 

 

The completed Care Act 2014 Assessment was emailed on the 06th and the 10th January 2023 and posted to you on the 12th January 2023 for you to read and respond.  - Why ME and not my advocate ie Christina? We did not know about it until 17/01/23 when I was told in person and handed a paper copy. I do not understand why Christina was bypassed or what she and I now need to do to move forward, I am trying to find out and will get back to you when I find someone who understands and can advise me. I am sorry for the delay.

 

 

We visited you on the 17/01/2023 along with the Martha and Salamat from the Home Improvement Team to discuss your care arrangement and your kitchen following this assessment I appreciate you all coming out, and I apologise that your time was wasted.

 

Unfortunately, you informed us that you had not yet read the Care Act 2014 Assessment that was emailed and posted to you (I am very sorrry, I didn't know about it), therefore you could not make a decision to agree or not to the assessment (I really think I need advice on big decisions like this because I don't understand what I'm doing so wrong on the small stuff. I am sorry this is adding to the delays, but I did my best to accommodate the assessment at short notice.

 

.  We advised you that this would cause a delay in moving forward and advised you to contact us with a decision once you had time to read your assessment. Dean your friend was present supporting you. (Again, I am sorry I hadn't read it, I would have done if I knew about it. Dean said to ask again why someone didn't pick up the phone and call me to ask why I hadn't returned the assessment before attending on the 17th? I feel understanding this would really help me understand what I am missing)

 

Currently the short term provision supporting you with your personal care, nutrition and domestic remains in place. (Thank yuo I really appeciate any support through this time.)

 

 And Kaleidoscope are supporting you with your admin. (MJim suupports mental Health, appointments, moral support via a weekly text and a monthly visit, I am on the waiting list for floating support for help with admin.council departments.)

 

Please can you confirm if professionals only make contact with Christine Chidzomba as your advocate or has this changed. you started bypassing Christina and contacting me directly which IMMEDIATELY caused distress, a delay and breakdown of communication. and I could not understand why. I sought advice and was referred to Aspire.  Elizabeth has been trying to help me by taking over support with the adaptations, so that Christina and I can concentrate on the care needs stuff.  This is so I do not have to onitor email folders that can trigger mental health crises such as I expperienced yesterday. Please liaise with ELIZABETH AND CHRISTINA in the manner they determine is in my best interest. Can we please do that?

 

You had clearly stated in the past that all correspondence and phone calls must be through your advocate Christine.  Christina was to be a "buffer" between sandwell council and me filtering all corresondence.  Since then there have been many miscommunications and she has been unable to buffer or filter fully for me, these are affecting my mental health so recently I was referred to Aspire who provide professional support with housing.  Christina and I agree this is in my best interest and I keep saying you can liaise with Elizabeth Deegan of Aspire who is supporting me with HOUSING stuff like adaptations. I have NOT withdrawn permission for Christina who I hope will keep supporting e with the care needs assessment because emails like this really upset me. I do not understand them fully.

 

Can you please confirm, this is important to prevent mis communications,(Again - I apologise.  I take responsibility for the direct Communication from me which may have confused you, and I apologise for nt keeping the agreemnt about christina doing all communication. I was having a MH crisis filling in the answer communicating needs and sent those photos of index cards with y thoughs scrawled on them trying to work out how to say "please help me", in a way that wuld be undertood? I should not have done that, I should have figured out how to finish the form myself)  delays and possible distress to you.  All three have already occurred, I am trying to move forward positively

 

We are still waiting for your decision following this assessment Dean and I read it, I tried to make notes, but it's like this email. It looks right, it's what we agreed but then its very not what we agreed in the same paragraph.  this is in order to progress your case with your long term care provision and other plans ie Kitchen. I 

 

 

Please could you kindly respond.  - I am truly sorry Dee I want all this to be over, and Im trying. just rell me in bullets what you want from me?

Regards 

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 13 February 2023 11:18
To: Community Care <community_care@sandwell.gov.uk>; Elizabeth Deegan <Elizabeth.deegan@aspire.org.uk>; Martha Chikobvu <Martha_Chikobvu@sandwell.gov.uk>; Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Re: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

I can't fix this. I just had to miss work to finisha blue badge application I've been trying to do for weeks becausei gota £100 parking ticket ticke

 

I got my first full time wage last week and need to makea new budget for my bills so I can pay rent, council ta tax and debts note my income is more than benefits. 

 

I came to the Sandwell inbox

 

But this is overwhelming. I'm facing eviction, direct payments debts, more adaptations problems andi am supposed to be working

 

What ani supposed to do?

________________________________

From: Community Care <community_care@sandwell.gov.uk>
Sent: Friday, January 6, 2023 9:47:47 AM
To: Marie Brown <mariembrown@hotmail.com>; Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: RE: Request for floating support 

 

Good Morning,

 

Thank you for your referral.

 

In order to process your referral we need you to fill in your personal details – 

Full Name on form

Date of Birth

Address 

Phone number

 

I have attached our new form for you to use – please could we have this asap.

 

Kind Regards

Alifa

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 06 January 2023 06:31
To: Community Care <community_care@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Christina Chidzomba <mrschidzomba@hotmail.com>
Subject: Request for floating support

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Rent arrears - risk of eviction

Lack of minor adaption such as grab rails - causing injuries

Lack of major adaptations - fire hazard, fall hazard, reduces independence

Direct payments - debt and stress. £95 per week is unaffordable

Care needs plan/support - inadequate so I'm having to pay extra for needed support to go shopping, attend appointments and complete basic housework and laundry

Death threat made against me but unable to get justice

Injury from neighbour caused spinal cord injury but I'm unable to get justice (revenge would entail him having his spine smashed in revenge at the end of this month if I still haven't been able to get someone to investigate how this was allowed to happen despite floating support to deal with the neighbour at the time the death threat was made and before the spine mangling injury)

Debts I am trying to repay but need help to set up payments

Universal credit claim - I've been unable to complete this so have not been receiving help I am entitled to due to earning less thani would receive on benefits. I'm gradually increasing work hours as I adjust but without this help in the meantime I can't afford rent, council tax etc

Health - missing appointments becausei can't get support to attend and couldn't open the envelopes as the mail triggers me mh crisis

Blue badge expires on 23/01/23 I can't figure out how to doa new one

Paid advocate hasn't been in touch since December7th so I m concerned about follow up and haven't been able to geta receipt for the bank transfers

Wheelchair tips over causing injuries - currently concussion OT Martha aware of this since January last year

Kitchen a fire hazard but no update on when this will be resolved soi have to have carers help me cook which costs me more money and reduces my independence in what was supposed to bea wheelchair adapted bungalow

Unable to access my community and no support to go shopping for groceries so I have to paya premium for food deliveries and the food has to be fast for carers to heat up for me causing health problems with cholesterol levels, vomiting and diarrhoea so serious I keep getting hospitalised

 

Now I am working I am struggling to access my office in Birmingham one day per week, have a meeting in London on 18/01/23 for which I've had to ask my mother to accompany me because I'm struggling to complete the access to work paperwork.

I've been unable to meet with managers in London offices for the same reason

I cannot access my workshop safely due to steps in the back garden so had to put work stuff in my lounge which has taken the space over making it difficult for visitors to sit comfortably - need help to make a safe passage across the garden to work and participate in hobbies safely

 

I'm desperately trying to move forward positively in my life with a job I love, good friends around me, brilliant neighbours and lovely neighborhood to be a part of but issues with so many council departments and professionals like my OT ignoring their duty of care responsibilities are making and forward progress near impossible, please do not refuse/turn me down again. I'm desperate and at the end of my tether

 

 

Regards,

Marie

From

Marie Brown <mariembrown@hotmail.com>

To

"Deshrine Burgher"

CC

"Jackie Taylor"

BCC

—

Named attachments

["CAre Needs Assessment Request.xlsx"]

hello Deshrine, 

 would like assistance to access this please and walk in the swimming baths as per my physio advice (Viz from icare). i still cannot understamd the breakdown of my care plan - the hours offered. neither could jim, elizabeth or citizens advice. i have asked you a few times to clarify this but have not received a clearer breakdown.

my faily and friends are NNOT  carers, sometimes i dont see them for a couple of weeks. to be independent i need help to get out and about without waiting for people to have tie to visit.


We put together a chart to clarify the help i am requesting both now AND after the kitchen is adapted for e to cook independentlyand safely. cold you please advise whether this is cose enoh to what you summarised? This care plan would mean i can turn ALL of the #90 a week PIP care component can pay for this and i can top up for the arrears if its higher total. it solves both big problems.

Regards,
Marie Brown

________________________________

From: DHEER, Kiran (HOLYHEAD PRIMARY HEALTH CARE CENTRE) <kiran.dheer1@nhs.net>
Sent: Tuesday, 14 March 2023, 13:08
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Subject: Activities Time table


Good Afternoon,

Birmingham Settlement are offering different activities from their three hubs to find out more click on the link below:

https://www.birminghamsettlement.org.uk/506174-2/ <https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.birminghamsettlement.org.uk%2F506174-2%2F&data=05%7C01%7C%7Cb664228e6c9c4eb0243208db248d3eed%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638143961292855803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BRGFDQh4JQHl1aWgc%2BEFHz%2Fk0bw6OqyIYEX3lUhly6w%3D&reserved=0> 





Regards
Kiran Dheer

Social Prescribing Link Worker


Email: kiran.dheer1@nhs.net

Working Hours: Tuesdays ONLY, 9am -5pm


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From

Marie Brown <mariembrown@hotmail.com>

To

"Deshrine Burgher"

CC

"Jackie Taylor"

BCC

—

Deshrine you are wasting time we could be moving forward.

NO-ONE understands your breakdown.

Could you please clarify it justify why you are not willing to break down the care offered in an alternative or clearer way?

I have reached out to my advocate as you advised, but if she doesn't understand the breakdown either what will be your response?

Regards,
Marie
________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Friday, March 17, 2023 9:25:08 AM
To: Marie Brown <mariembrown@hotmail.com>
Cc: Elizabeth.deegan@aspire.org.uk <Elizabeth.deegan@aspire.org.uk>
Subject: RE: Pohwer Advocate assigned to Marie Brown 
 

Hi Marie 

 

Once the advocate form Pohwer has made contact with you to introduce herself and has discussed your Care Act 2014 Assessment, a follow up meeting will take place with you a face to face visit to discuss the breakdown of the support plan.  An email response would not be beneficial or sufficient. 

 

Regards

 

Dee 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 17 March 2023 07:54
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Subject: Re: Pohwer Advocate assigned to Marie Brown 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Could you please send aclearer breakdown. Citizens advice couldn't make sense of this either. Nor Elizabeth from aspire or several friends.

 

Regards,

Marie Brown

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Thursday, March 16, 2023 9:29:51 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: samantha@diamondhomecare.co.uk <samantha@diamondhomecare.co.uk>
Subject: FW: Pohwer Advocate assigned to Marie Brown 

 

Hi Marie 

 

Just to reiterate from the MDT meeting we have referred you to Pohwer for an advocate as per email below and once she has introduced herself and discussed your Care Act 2014 Assessment with you, we can move forward to arrange a suitable date and time to meet with you to discuss following  recommendations from the MDT meeting. 

 

Samantha I have copied you in for your information as I am aware of the email forwarded to you as attached above. 

 

 

Regards 

 

Dee  

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 16 March 2023 08:05
To: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Cc: Elizabeth.deegan@aspire.org.uk
Subject: Re: Pohwer Advocate assigned to Marie Brown 

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

thank you

 

Regards,

Marie Brown

________________________________

From: Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>
Sent: Monday, March 13, 2023 11:16:05 AM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Cc: Elizabeth.deegan@aspire.org.uk <Elizabeth.deegan@aspire.org.uk>
Subject: Pohwer Advocate assigned to Marie Brown 

 

Hi Marie 

 

Re: Pohwer Advocate 

 

Following the MDT meeting held you consented to be referred for an advocate for support.  This is to inform you that you have been assigned an Independent Advocate from Pohwer named Omotayo Ogedengbe. She will contact you shortly to arrange an appointment to meet with you. Once she has met with you as agreed from the MDT a follow up meeting will be held to discuss your needs assessment and support plan. 

 

Regards 

 

 

Dee 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266

From

Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>

To

Marie Brown <mariembrown@hotmail.com>, Louise Oshea <louise_oshea@sandwell.gov.uk>

CC

Jackie Taylor <jackie_taylor@sandwell.gov.uk>, Omotayo Ogedengbe <O.Ogedengbe@pohwer.net>, Elizabeth Deegan <elizabeth.deegan@aspire.org.uk>

BCC

—

Hi Marie 

 

Good afternoon 

 

I returned to work today after a period of annual leave to see your email. I will be meeting with my manager this week and will get back to you with plans in moving forward. 

 

Regards

 

Dee 

 

 

Deshrine Burgher 

Social Worker  

Adult Social Care 

Sandwell Metropolitan Borough Council 

Tel: 0121 569 2266 

 

 

 

 

 

 

From: Marie Brown <mariembrown@hotmail.com> 
Sent: 20 April 2023 06:43
To: Louise Oshea <louise_oshea@sandwell.gov.uk>
Cc: Jackie Taylor <jackie_taylor@sandwell.gov.uk>; Deshrine Burgher <Deshrine_Burgher@sandwell.gov.uk>; Omotayo Ogedengbe <O.Ogedengbe@pohwer.net>; Elizabeth Deegan <elizabeth.deegan@aspire.org.uk>
Subject: Re: IL2 - action required - rent account

 

	CAUTION: This email originated from outside of the Council / Children's Trust. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Louise,

 

i am sorry but i don't know when i will receive admin support to deal with these issues. I was unable to work again lst week due to stress, employers have now referred me to a pro bono solicitor for help, i am due to talk with them today.

 

Jim is helping me with health appointments and next week he is even taking me grocery shopping because i cannot even go shopping with my current care package.

 

Deshrine, please advise when you will amend my care package to include DINNER, grocery shopping and local access so i can get out of my house more than once per week please? as well as when the support promosed during the teams call will be provided so that i can adres these issues? 

 

Regards,

Marie <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.techtime.co.uk%2F&data=05%7C01%7C%7C722972a7c554455d276b08db44cdf0e5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638179423518769360%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=KmlQCrgOiX6DW%2BgzaPQTe9%2Fn7MEyO4lMmtOqYmPLhMU%3D&reserved=0> ​

________________________________

From: Louise Oshea <louise_oshea@sandwell.gov.uk>
Sent: 19 April 2023 3:49 PM
To: mariembrown@hotmail.com <mariembrown@hotmail.com>
Subject: IL2 - action required - rent account 

 

Good afternoon Miss Brown

 

Rent balance £1,663.88
Last payment £278.86 on 04/04/2023

 

I note I have not had a response to my email of 21/03/2023.

 

Can you please contact me to let me know what your payments will be and when.

 

Please be advised that due to your high balance, I have to send our next arrears letter in line with our procedure. 

 

I look forward to hearing from you.

 

Regards,

 

L OShea

 

Louise Oshea

Income Recovery Officer

Income & Money Advice Services

Homes & Communities

 

 

 

 

 

From: Louise Oshea 
Sent: 21 March 2023 13:49
To: mariembrown@hotmail.com
Subject: Il2 FW: Rent

 

Good afternoon Marie,

 

Thank you for your email and returning your completed income and expenditure form.

 

Income:

Based on your work earnings, this can be an average of £397 per week.  Do you still receive employment and support allowance or has this now stopped?

 

With Universal Credit, you only need to include this if you are receiving any payments from them.  If you have an online claim, you can access your payments statements which provides a breakdown of any entitlement, i.e. standard allowance or housing costs or anything else.  If you are unsure as to whether or not you receive anything, you can email me  screenshots of your recent payment statements from Universal Credit, even if they show zero, and I can check for you.

 

At present, you have a total average income of £487 per week (excluding universal credit)  This, of course, will be less when you are unable to work and you receive statutory sick pay only.

 

Expenditure:

Regarding your council tax, you should be able to see what needs to be paid on your annual bill.  Without this amount, your total weekly outgoings are £431.07 (excluding rent arrears).

 

Payments:

Whilst it is appreciated income and outgoings are not exhaustive and will vary, based on information provided at present, you have excess income (when working) of £55.93 per week. In line with our fair repayment policy, this means you can afford to pay your weekly rent of £132.57 + £16.50 (for arrears) = £149.07 per week.  From 3 April 2023, your weekly rent charge will increase to £139.20 + £16.50 = £155.70 per week.

 

The above payments can be reviewed if your income reduces any week due to not being able to work.

 

Will you be making a payment this week of a minimum of £149.07?

 

I look forward to hearing from you.

 

Regards,

 

Louise

From

Marie Brown <MarieBrownUK@outlook.com>

To

"Jackie Taylor"

CC

—

BCC

—

Named attachments

["PXL_20230212_164945375.jpg"]

Councillor Taylor Please drive to the corner of Groveland road and Cleton Street in Tipton. There you will see the communal gardens I was harassed for trying to enjoy for ten years. Carl assaulted me 4 times. All reported He made a death threat because my neighbour and friends helped me tidy the garden W hich I reported He began construction of a gate across the garden and I sent Jennifer a photo asking her to intervene and prevent him from installing it. She did NOTHING. A WEEK later he began to install the gate and I went down to show him the good neighbor agreement and all him to stop but H e then fucked up my spine also reported. Every organisation I have approached for help is making ME go through the footage to send evidence. If I were a rape victim would I have to go through the video footage myself? It is causing PTSD, I am done. If that gate and the rest of the stuff in the communal gardens aren't removed by the end of June I am going to take revenge on Carl. Not just 5 assaults, because have had 4 concussions since I started my job in November. I will take my chances with a jury if I am arrested. Because this seems to be the only way to get help to get justice without ME having to sit and go through this hard drive evidence myself. Sent from Outlook for Android

From

Marie Meronym <MarieMeronym@outlook.com>

To

"Info Management"

CC

"Jackie Taylor"

BCC

—

Named attachments

["image003.png"]

Dear Head of Service / Safeguarding Adults / Information Governance, I am formally escalating concerns regarding the accuracy of safeguarding records and the decision-making rationale relied upon in my recent rectification outcome. The rectification response repeatedly states that “a meeting was scheduled for 3 October” and relies on this assertion as justification for recording “No urgent safeguarding action required.” This assertion is not supported by the contemporaneous evidence. As already documented: A request for a meeting on 3 October was made by me. On 26 September, this request was explicitly declined by Housing due to existing commitments, with alternative dates proposed. There is no clear written confirmation that a 3 October meeting was formally agreed, nor evidence that such a meeting took place. Despite this, the existence of a “scheduled meeting” has been treated as fact and used to support a safeguarding judgement. This raises three serious issues which require senior review: 1. Record accuracy Decisions appear to rely on an event that was not confirmed and may not have occurred. This is incompatible with the requirement that safeguarding and assessment records be accurate, evidenced, and auditable. 2. Safeguarding decision-making The absence of “urgent safeguarding action” is justified on the basis that professionals were aware and a meeting was scheduled. If the meeting was not confirmed or did not take place, this rationale collapses. 3. Data protection and governance Continuing to process and rely on inaccurate information after it has been challenged engages obligations around rectification, accuracy, and fair processing. This is not a minor clerical issue; it directly affects how risk was assessed and recorded. I am therefore requesting: A senior internal review of the safeguarding rationale that relied on the alleged 3 October meeting. Written confirmation of: - who confirmed the meeting, - when it was confirmed, - whether it took place, - and any records produced. Where evidence cannot be produced: - correction of the record, and - a reassessment of whether “no urgent safeguarding action” was an appropriate conclusion. Please treat this as a formal escalation relating to safeguarding governance and record accuracy. I expect a substantive response rather than a procedural acknowledgement. Kind regards, Marie Meronym From: Info Management <Info_Management@sandwell.gov.uk> Sent: Friday, December 19, 2025 9:42:37 AM To: mariemeronym@outlook.com <mariemeronym@outlook.com> Subject: RE: Rectification Request Good morning, Please see attached letter. Kind regards, Governance Case Worker – Legal Services Finance and Transformation Directorate Sandwell Council House, Freeth Street, Oldbury, B69 3DE e : info_management@sandwell.gov.uk w: www.sandwell.gov.uk sat nav: please use post code B69 3DB